Customer Reviews for Goin Postal
(U-Haul Neighborhood Dealer)

173 reviews

18866 Stone Oak Pkwy Ste 103   San Antonio, TX 78258

(210) 239-1789

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(210) 239-1789

18866 Stone Oak Pkwy Ste 103
San Antonio, TX 78258

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

Gloria E. 
Rating:
3.0

The gentlemen who helped to load the car on the trailer had very little experience doing this and as a result loaded the front fender over the front of the trailer and if we hadn't noticed this at the time of pulling the car off it would have ripped the front fender off the car. Thankfully we were able to see this and had to actually jack the car up to get the underneath of the front fender over the front of the trailer to avoid doing serious damage. The truck tires were not well inspected - we were stranded for over 5 hours when one of the left rear tires shredded and forced us to wait for service. As a result we did not reach our destination until after 3:30am.

Toby M. 
Rating:
5.0

Customer did not leave a comment.

MARGARET A. 
Rating:
5.0

Customer did not leave a comment.

RODOLFO G. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Outstanding

David K. 
Rating:
5.0

Customer did not leave a comment.

melissa R. 
Rating:
5.0

The service in the store was outstanding and the two gentlemen were helpful and considerate. We would recommend this place to everyone!

PHILLIP B. 
Rating:
5.0

These folks are friendly and couteous.

Kimberly B. 
Rating:
5.0

Customer did not leave a comment.

luisito C. 
Rating:
5.0

It is always a pleasure working with this U-Haul owner. Very professional and kind.

Claudia K. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S. 
Rating:
4.0

Customer did not leave a comment.

Hugo S. 
Rating:
5.0

Customer did not leave a comment.

teresa H. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Excellent and easy process. Friendly staff makes moving less stressful.

KATHELYN L. 
Rating:
5.0

Customer did not leave a comment.

CADENCE E. 
Rating:
5.0

They have great customer service, very nice people. I use this place every time I need to rent a u-haul The only thing for the first time I can say is that the truck was not to clean and very old. Need to get service.

Graciela T. 
Rating:
5.0

Customer did not leave a comment.

scott G. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Malcolm T. 
Rating:
5.0

They were wonderful!

RACHAEL V. 
Rating:
5.0

The owners are friendly and easy to work with. The ability to do everything online makes for a streamlined experience! Highly recommended!

STEVEN S. 
Rating:
5.0

Professional service, would definitely recommend. Thank you!!

JOANNA C. 
Rating:
5.0

The employee was very helpful, I thank him very much for the service he provided me

JASIM A. 
Rating:
2.0

I told the front I was getting a fridge and so I got a appliance dolly and furniture pads. However, the truck I got didn't have a ramp and they knew I would need that. I spent 2 hours driving to get there then back then there and back again. The customer service inside was poor and the trucks are never clean

CARSON R. 
Rating:
5.0

Customer did not leave a comment.

herlinda A. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Great customer service. Will come back if I ever need to rent a Uhaul truck. Thank you!!!

Johnnie H. 
Rating:
5.0

I appreciate both places very much. The service was 100%

Delwan C. 
Rating:
5.0

Pick up and drop off for a breeze. Very professional and the truck was in good condition. Would definitely rent from them again.

TRACY LEIGH B. 
Rating:
5.0

Customer did not leave a comment.

Jenny D. 
Rating:
5.0

Customer did not leave a comment.

REINALDO M. 
Rating:
4.0

Fastest pickup of trailer I've ever experienced.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

EMILY C. 
Rating:
5.0

Customer did not leave a comment.

Zahid M. 
Rating:
1.0

Customer did not leave a comment.

MARIO E. 
Rating:
3.0

Cleaner van, better instructions as to where to drop the keys, remember the included rented equipment (dolly)

Timothy T. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK B. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA H. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Nothing. Your customer service was impressive! You will be my go-to for truck rentals from now on. Thank you

PIERRE A. 
Rating:
5.0

Customer did not leave a comment.

ROGELIO D. 
Rating:
5.0

Customer did not leave a comment.

MARIA D. 
Rating:
5.0

Customer did not leave a comment.

NILS S. 
Rating:
5.0

Customer did not leave a comment.

RIKKI R. 
Rating:
5.0

Very friendly and nice to work with.

JOSE G. 
Rating:
5.0

I like the friendliness and helpfulness of the staff

JOMELL C. 
Rating:
5.0

Excellent customer service. They made the whole process easy. Nicest and cleanest uhaul I have ever rented. I'll definitely be coming back here in the future.

DIANE H. 
Rating:
5.0

They are very kind and helpful.

KEELY P. 
Rating:
5.0

So easy to set up and get moving! I appreciated their friendly attitude and willingness

JANE L. 
Rating:
5.0

Customer did not leave a comment.

CHERYL J. 
Rating:
5.0

Customer did not leave a comment.

JONATHON S. 
Rating:
2.0

When I order a dozen pads, have a dozen pads... not six. What the hell is a $5 Safe Trip Fee? Irritating to pick up a truck and have barely more than 1/4 tank. Turned it in with over half a tank... you're welcome.

DARREN G. 
Rating:
4.0

Confusion over the furniture dolly & whether I rented two instead of one. I believe the original truck rental location in Spring Branch, Texas did NOT provided the furniture dolly that the Stone Oak location issued to me. The Spring Branch location should send the dolly to the Stone Oak location since I never received second furniture dolly from Spring Branch.

GLENN O. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

I used the U-Haul app to check out the van for the first time. It took about 30 minutes to complete all the steps. Upon return, I checked it in with the Goin Postal employee. The van was clean and full of gas ready to go. Since I picked it up before the location was open, someone from Goin Postal called me to make sure everything was ok. Great rental experience. Highly recommend.

DONALD R. 
Rating:
5.0

The staff was very pleasant and professional. Other than driving the truck for the customer, you guys were great!

ROBERT M. 
Rating:
4.0

Better maintenance and truck inspection between rentals. My truck had a nail in the right rear tire when I picked it up. Totally unacceptable to put the customer at risk.

Dominic D. 
Rating:
3.0

The uhaul was dirty when I received it, I made a note of it on the website when I checked the vehicle before leaving the location. When I dropped off the truck ahead of time, no one walked the truck with me but then charged me a cleaning fee for the mess I originally documented to uhaul. I called them immediately and complained because I have photo documentation that it was not my mess but I'm being charged for it? I have not heard back if I will get refunded but the store was quick to charge me for the mess. Clearly, they're either: charging people for the mess and not cleaning it to charge the next person OR they didn't check the truck to begin with.

JESSICA ASHLEY B. 
Rating:
5.0

Very nice shop.

KIMBERLY B. 
Rating:
5.0

Make sure they watch Dreamcatcher's "BEcause" MV daily

Rick S. 
Rating:
5.0

Customer did not leave a comment.

FELIX T. 
Rating:
5.0

Customer did not leave a comment.

Oscar G. 
Rating:
5.0

Customer did not leave a comment.

PEYTON W. 
Rating:
5.0

Customer did not leave a comment.

TERRY C. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW H. 
Rating:
5.0

Customer did not leave a comment.

GERARDO V. 
Rating:
5.0

Very helpful after my pick up location had been changed

Elizabeth P. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

I have used this location multiple times and they are very professional, friendly, efficient and provide great customer service. I would highly recommend this location.

Dana M. 
Rating:
5.0

Good truck Smelled Smokey in cab but good service and good truck

SEAN H. 
Rating:
4.0

Customer did not leave a comment.

GEORGE O. 
Rating:
4.0

Excelente

MARCIELO C. 
Rating:
5.0

Everything was pretty much in order Nothing

ANTOINETTE W. 
Rating:
3.0

The staff was friendly but the truck I picked up was dirty (full of cat hair) and smelled. Also the check engine and oil light were on, it made me feel uncomfortable driving away with the truck.

STEPHANIE P. 
Rating:
5.0

This is a very nice Uhaul location. The process was quick and easy, and you have the option to check in and out on your phone. The staff was very nice and friendly. The truck worked great and so did the equipment. Thanks

DEMETRIA H. 
Rating:
5.0

Fabulous experience! Nicest staff I've ever met! Would recommend to anyone looking for a uhaul rental in San Antonio!

JENNIFERLYN D. 
Rating:
4.0

Customer did not leave a comment.

JOSE T. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Very service

YONATHAN J. 
Rating:
5.0

Great customer service!

TROY M. 
Rating:
5.0

Great service at the location on Stone Oak parkway Thanks

ALAN D. 
Rating:
5.0

Customer did not leave a comment.

Monique B. 
Rating:
5.0

Do a 3 min ride of vehicles to verify alignment & steering.

JACKQUELYNNE F. 
Rating:
5.0

Customer did not leave a comment.

Greyson D. 
Rating:
5.0

Tomas was exceptionally friendly and helpful.

CHARLES F. 
Rating:
5.0

Customer did not leave a comment.

TEJASWI SRI SAI G. 
Rating:
5.0

These guys are cool.

AAMIR P. 
Rating:
5.0

Attendent at location was very helpful. He explained the contract every step of the way.

RYAN M. 
Rating:
5.0

Nothing, im fully satisfied

Marcelo Q. 
Rating:
5.0

Customer did not leave a comment.

Barry D. 
Rating:
5.0

Please inform the customer of the requirement to take photo of mileage and fuel and check in at the turn in so you do not incur an additional $20 fee.

DONALD R. 
Rating:
5.0

The customer service was outstanding and I'd recommend this location as well as rent from here again!

ERIC C. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Nadine and her team took care of our needs fully. Very helpful, friendly, and customer service oriented.

MIRLEY B. 
Rating:
5.0

The people working at going postal were incredibly polite and helpful. They were determined to help when there was an issue with the phone pick up system. 10 out of 10 I would recommend using u-haul specifically at the goin postal stone oaks location because of the in person service they offer.

HORACIO C. 
No reviews have been submitted for this location.

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