Customer Reviews for Golden Triangle Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Golden Triangle Storage

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marion M. on

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Christine T. on

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Denise D. on

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Eleanor B. on

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Friendly and Knowledgeable staff

ANDREW K. on

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Everything was fine and Angie was very accommodating.

BONNIE S. on

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John P. on

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Angie is AWESOME

Robert N. on

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MICHAEL D. on

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Clean truck prior to rental, love bugs all over windshield and front of cab. Trash in glove box.

Dorothy O. on

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John P. on

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The local uhaul is awesome! However, Uhaul itself is getting ridiculous. Multiple texts, demands to show pictures, demands for multiple phone numbers and contacts when renting. I am renting a trailer, not protecting the Queen's jewels! UHAUL is practically BEGGING people to not rent from them!

Marc R. on

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Great customer service!!! Everything was great!!!!

Ashley E. on

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Damien B. on

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The online reservation system should let the customer know if the reservation time is outside of store hours and recommend either changing the time or switching to app pick up. I had a reservation for 8am but the store did not open until 8:30.

Carlos C. on

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Catherine T. on

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Tom A. on

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Great service!!

John P. on

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Angie is great!

Donna S. on

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Easy return of equipment!

john W. on

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John P. on

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Angie is the best! Other locations could learn a lot from her about customer service.

Robert F. on

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Everything was great no need to improve.

RICHARD B. on

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Very friendly and the service was excellent !!

Gayle M. on

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There is a reason why when you sign up you pick a location. I didn't like the fact I had to go to another location. When they called, they didn't even identify which location it was. I went to the original location only to find out it had been changed. This location is very slow. She wanted me to give her all the information again. I told her it was in the system if she only would of looked. Very frustrating. The trailer was not swept out at all.

Dorothy O. on

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Lee A. on

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jay G. on

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I rented a car dolly to pull my car one way to yulee fly. I have a 37 ft. RV and wanted to rent from a haul with enough room to get in and out. They didnt have one at that location and sent me to another one to get this thing. There is no room at all for a vehicle like this there. I had to back the coach down a alley to get to the trailer. When I did and hooked up, the plug to the trailer didnt fit the one on the RV. There was no one there qualified to help and fortunately i have experience at this kind of thing. They didnt have any adapters at this location and i had to pull out with no lights on the trailer. Then i had to purchase a adapter at a auto parts place. When i got the car on the dolly the ratchet strap ratchet was very difficult to use cause is was very close to disrepair. Very loose and sloppy. I made it to where I was going and wanted to return the dolly and tried calling the closest location to where I was parked. The phone number was out of service so i drove there. They said that they wouldnt take it cause they had to many. None of the other locations in a ten mile radius would take it either. I called the help line and the guy i talked to was very nice and eager to try and help me. The first location he found was 30 MLS away. I told him that it was to far all said and done i ended up driving by several of these places to a location that would exept it. Are you kidding!?! You really dont have any clue how to be a company and take care of your customers. As I said, if I didnt know what I was doing this would have been a very dangerous trip. There needs to be better communication with both the customers and inside the company. I shouldn't have had to 1 used professional driving skills to pick the dolly up. 2 there should have been someone knowledgable enough to make sure I was 100% ready to go when I left. 3 they should have offered to move the dolly to the location that I called. 4 a drop off location at the destination should have been arranged so I could of known and decided if I wanted to travel 20 MLS or make other arrangements with another rental agency. If u-haul is in trouble as a company. It has earned it all! I will never use u again and will make sure no one I know does either!

GERARDO V. on

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The store associate was very customer service oriented and made me feel as a valued customer. Great Job from her part!

John P. on

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Angie is awesome!!

Stephanie S. on

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Ray L. on

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This is the second time I have rented a truck from here. Very friendly and courteous. I recommend renting a U Haul here!!

Christopher D. on

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Clyde H. on

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Customer service was amazingly good. Front counter staff was very nice when I picked up and dropping off. Quickly got settled and on my way.

ALBERTO M. on

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RENE W. on

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I was very satisfied with the facility. Always clean and usually easily accessible. The first month was free on a promotion so I didn't qualify for a prorated last month. I will recommended again.

CARLOS M. on

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The fasility was very good and the personal was great

JORGE M. on

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First, my rate continued to increase. When we got out unit it was $50 per month. By the time I closed it, the rate was $70 per month. Secondly, there were rats. All of my personal items were damaged.

JOHN A. on

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The rental prices kept going up too much, too often.

MONTY F. on

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Angie is great

REUBEN B. on

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Customer service was amazing. My original unit was too small and the staff member changed is without a problem.