This little gem of a drop off facility was so convenient! I grew up in this area and I never even knew it was there. I simply parked the truck and left the keys in the drop box. It couldn't have been easier. The next day I got a detailed statement showing the mileage used, fuel tank level, and breakdown of any additional charges (there were none). This was a welcome end to a very long day of moving. Thank you, Goodwin Auto!
SANDRA G
Customer Reviews for Goodwin Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I pulled in, the truck was to the right, next to a building. There are around 4 buildings in the area with cars and trucks all around. I walked all around the buildings trying to find where the lockbox was. I finally found it on my last building. The truck was clean inside, but the driver's side mirror was stuck and I was unable to adjust it. I brought it to a mechanic to see if he could adjust it, but he couldn't get it to move either. It was dangerous to drive without being able to see. I was also picking up the truck out of state (I am from Mass) and was helping to move my daughter. I needed to have someone answer the phone to verify my identity. My other daughter was sleeping and everyone else was at work. I would have been prepared if I had been told that I needed to do that. I had movers coming to meet us and it took much longer than I anticipated.
Kerrie FYou are all doing a great 😊 job thanks 🙏🏽
Jeffrey Fgreat service! easy everthing!
Kenneth LEasy to rent on days when the store is closed using uhaul websites. Well maintained and cleaned truck.
Binod GThis location is a dead zone for cellular service. Read that again: NO CELL SERVICE AT THIS LOCATION. The owner admitted that unless you have US Cellular, you will be disconnected. While I was on the phone with UHaul, on location and attempting to pick up the van with a UHaul agent, I was disconnected! Location owner could not load my driver's license due to connectivity! I spent ONE ENTIRE HOUR ATTEMPTING TO PICK UP A TRUCK AND STILL COULD NOT DO THIS WITH THE OWNER. Only after I asked the location owner for his WIFI connection and password could I send my license to the UHaul agent through my phone and only because I was directly in front of the door of the service station. I could NOT UPLOAD EVER! Frustrating, inconvenient, and completely inefficient and unproductive! I WILL NEVER RENT FROM THIS LOCATION AGAIN AND I CONVENIENTLY LIVE 2 MILES AWAY!!!!!!!!!! NOW I GET TO PAY MORE TO DRIVE FROM ANOTHER UHAUL LOCATION BECAUSE UHAUL CONTINUES TO ALLOW LOCATION AS A UHAUL SERVICE WHEN YOU CANNOT DOWNLOAD OR UPLOAD ANYTHING IN ORDER TO DO A PICK UP!!!!!!!!!!!!!!!! Over a two week period, I had to cancel my reservations with UHaul over FIVE (5) TIMES because I COULD NOT USE THE MOBIL APP TO PICK UP THE TRUCK!!!!! No amount of credit can compensate for the time, energy, inconvenience and anguish caused by this inadequate pickup center. I will continue to tell ALL FAMILY AND FRIENDS NOT TO USE THIS LOCATION. FURTHERMORE, I WILL PURSUE FURTHER ACTION WITH UHAUL UNTIL THIS LOCATION IS REMOVED FROM AN ACTIVE LOCATION OR ANOTHER MEANS FOR PICK UP IS OFFERED! WAITING MORE THAN 15 - 20 MINUTES TO RENT A BLOODY UHAUL TRUCK IS UNACCEPTIBLE AND YOU ALL SHOULD BE PAYING ME FOR WASTING MY TIME. Remove this location. It SUCKS! Pleasant owner and sorry to give such a scathing review but OH WELL! FIX THE PROBLEM OR DON'T OFFER THE SERVICE BECAUSE YOU AREN'T SERVING ANYONE YALL ARE JUST MAKING A CHALLENGING EVENT UNBEARABLE!
Cashlyn PFriendly
Steven T