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Scott S
Customer Reviews for Gosine Corp
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dropped after hours
sally cI called the U-Haul shop to verify the address because the address on my Apple Maps was not the same as the address provided through U-Haul and he reassured me the address provided would get me to their location which it did so I told him I’d be there in about 20 to 30 minutes. Luckily for me when I showed up, there was a dropbox for the key but unfortunately for the U-Haul customer that was there waiting for a truck he said he’d been there 25 minutes and couldn’t reach the office and there was nobody on site to be found. I wanted to let them know about the faulty mirror and couldn’t because once again no one was on site. Overall, if you all don’t end up, reimbursing me more than this hundred dollars offered I most definitely will be going with budget or Penske in the future. It’s unfortunate because talking with the guys there at the pick up location and also picking the truck up went so smoothly but customer service from there on out has been about as bad as it gets. Unfortunately, you guys aren’t taking the seriousness of this huge truck with no mirrors serious. An offer of $50 and then settling on 100 feels like a gut punch.
Rene SOwner Was great help
Linton SThe truck only had 3/16 of gas in the tank when I picked it up. First stop I made was to get gas. I know you charge when the truck is brought back with less gas than when picked up. Where does that money go? It should go to the pickup location and have gas tank filled.
Edwin JVery helpful in guiding my car as I drove it onto the trailer. Securely fastened the car to the trailer by both the chains and ratchet straps.
STEVEN AClosed trailer with several hours of furniture inside leaked through the roof, water on top of wooden china cabinet and bookshelf, covers all wet on top of leather sofas, items on the floor near the door on floor including water on paperwork inside a foot + high trash can! No service at drop off, said to unhook trailer with a dolly myself. Person, not seen, said wasn't there to assist at 12:45-1:00 p.m. on a Tuesday!
JAMES ACommunication throughout the process and rental period was outstanding. Equipment was in perfect condition. Service on both pickup and drop off was polite fast and attentive. Very impressed overall since there were so many hands involved on this Florida to Pennsylvania trip.
Mark sVery professional customer service on site!
Clifford LBest experience I've ever had with a business having to rent a "U Haul". Efficient, fast and friendly service. Vehicle was clean and no issues with performance. Definitely a positive experience. Thank You all and May God Bless you always
SHEILA DExcellent roo ro bottom. I always use U Haul.
Larry CFriendly & helpful service. Easy to work with & a good guy
steven mGani was a pleasure to work with .
Ernest UI would recommend this location if I made recommendations, I do not make recommendations.
Stanley CConsistently great management.
Stephen NThe owner was sweet and kind. Best experience I have had in a while.
micheline rI didn’t know care for the disconnect charge of $25
ROGER EEverything was great. Walked me through everything I needed to know for my tow dolly and when I got back I loaded up the car with ease.
Donald GFriendly, informative and hands on helpful.
john dAll charges should be discussed before renting so the customers aren’t blind sided by the extra money they have to pay when returning the U-Haul.
AMBER HHad one big problem, otherwise the truck was clean. The windshield wiper worked initially to clear the window. However when we got rain 20 miles down the road, it would not work at all. I pulled into another U*haul shop on our route to see if they could check a fuse or whatever, but they were closed. Rain eventually stopped and then the wiper worked fine again. That was our only issue but we considered it a major safety problem.
Ken ACan't think of anything that you could improve on. You were easy to work with and let us know when we could get a trailer before the expected date. We so appreciate that effort.
Ron LNothing. Everything went very smoothly. Nice customer service. Easy drop off.
isabelle ALocation was a home and what seemed like a rental property. U-Haul person was friendly and knowledgeable, however did not give me a contract when I left. When I printed my receipt, from 3 separate emails, they all said $0 paid. ??
Debra SI was given the truck with a quarter yank of gas I drove the truck 40 miles and I put $25.00 dollars in the tank before returning it which it was at a quarter tank when I dropped it off and I was charged another $18.00 and change I was ahocked for the milea I drove that it cost me $43.00 dollars in fuel. A bit ridiculous otherwise everything was fine. Thank you.
Bob CI was very disappointed that when i returned the trailer there was no on there to accept the return. I thought that i was dealing with a business not a part time shop.
William LPickup and return was very easy and fast.
Abdel TEverything was very good from UHaul, I should have checked my car’s electrical connection earlier.
Michael DTrailer was ready at time asked for.
michael bMr. Ghani was welcoming, and ensured a wonderful rental experience
DAVID RAlways a reliable U-Haul rental location. Great management and good equipment. My go-to rental agency.
Galen CBesides lower prices, but I understand you are a business. Overall it was great and equipment worked flawlessly. Pulled easy and smooth. I left a Google review of 5 stars too. Thank you for offering this .
DARYL SLock on trailer rear problimatic hard to open and close. Track hard to roll in.
Eddie Gpainless, great location, easy access. easy paoerwork.
Merlin PEverything was perfect, I’m a very happy customer.
CAROLYN CMaintain the trucks so they don’t die as soon as you leave the parking lot.
Joanna WFriendly service, top notch equipment
Leonard DVery bad service. It was my first and last rental. The truck kept stalling, the AC didn't work. I received the truck with half a tank of gas, and when I returned it, it was also half full. They demanded I fill the tank, otherwise I'd have to pay $68, and they wanted me to pay for the AC repair. Very bad service. If anyone rents from there, take videos of everything to have evidence and avoid future headaches.
Merdardo Mwent very smoothly..
JEFFREY BAll maintenance was good but the trailer could have used a bath. Very dirty on the outside! Inside was clean!
Jeff Akeep up great comunication
John MRental was somewhat confusing, need website to be more definitive on what to do next. Was hard to figure out what to do next.
KENNETH DEasy to rent.
Jack BCustomer service was great, and the equipment was ready for us to go
Christopher SGreat customer sewrvice
John L