Ended up paying $40 in gas even when we returned it with the correct amount of gas. The price per gallon is absurd and there should be someone who walks out and goes over the gas with you so there isn't a discrepency.ELISE V.
Customer Reviews for Grab N Go
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Kevin D.
Location had no idea how to assign the truck and almost didn't know if they had one for us even after we reserved. Very unorganizedMadison S.
Larry was awesome and very helpful too!Leigh P.
Customer did not leave a comment.THOMAS G.
2 hours to pick up a trailer, with the express filled out. Polite, but not helpful.brian H.
Customer did not leave a comment.Bradley S.
Truck was very clean. Clerk was very knowledgeable and helpful. We will use this location again if a need arises.MICHAEL K.
Customer did not leave a comment.MICHAEL G.
Customer did not leave a comment.NICHOLAS K.
When we got there, the girl couldn't even find the truck we had rented. After 20-30 minutes she finally found it and it wasn't ready to go as it was completely covered in snow.Brittany H.
Nothing. Very helpful on dropoff.Tyler D.
Customer did not leave a comment.Bruce W.
No entrance required using automated checkout.Paul C.
Customer did not leave a comment.terrence G.
I rented a Uhaul and prepaid, when I arrived at the store the Uhaul was stuck in the woods and I had to personally get the vehicle unstuck to rent it, the vehicle was completely empty and I returned it with more fuel then what was in it originally. I have never experienced this type of service from UHaul before and I have rented many times.Matthew M.
Customer did not leave a comment.Cynthia M.
I was supposed to be able to do everything from my phone but when I clicked on â€œPick up my truckâ€, it directed me to go inside. It took an hour to get through the process. I was cleaning out a college apartment and was assigned a 2 hour window. I didn't have time for any nonsense.Scott S.
needed improvement on electronic connection with u-haul ...employee interaction excellentRonald M.
Customer did not leave a comment.Thomas L.
Customer did not leave a comment.Chris D.
I ordered an appliance dolly that I desperately needed. When I picked up the truck, it was not available. It is very difficult to move without one. This was a very big inconvenience.Cynthia H.
Ordered a dolly but never got it.James T.
Bad serviceHugo M.
Customer did not leave a comment.Sylvester C.
Agent was not familiar with contract-â€œSafe Move Plusâ€ was added to my contract without my approval. Rental agent thought that the $129 would be refunded to me if the vehicle arrived undamaged. The charge was refunded to me as I declined the coverage. The truck I rented had an unreported dent behind the passenger door. The agent was unfamiliar on how to deal with the dent, and did not have a way to mark the noticed damage (with a black â€œXâ€?). He annotated the damage on my contract before I drove the truck away from his lot. The truck ran great and my move was uneventful, after the â€œsketchyâ€ pickup experience.Craig K.
Customer did not leave a comment.Renee S.
When I called to price I very clearly stated I wanted to pick up in PA and drop in Ohio and was not advised of the $100 charge to do so. Also I reserved in one location and was later called to change the location This costed me $100 to use for a few hours When I called CX service Theresa was no help and EXTREMELY rude I would like a call from a managerRaymond F.
The dolly I reserved was not provided.Terry S.
The representative was short and curt as well rude after a 6 hour drive demanding that we move the vehicle which required backing out on a major road stopping traffic and demanding we back the 26' foot truck into a abandon lot.Marcie W.
I am an active duty military officer and have moved with a UHaul many, many times all over the United States and have always had a pretty positive or extremely positive experience until this return. The Uhaul location at "Grab N Go" at 7261 Steubenville Pike, Oakdale PA 15071 was absolutely horrible! I was late arriving to PA from MO on 21 July 2019 due to the construction all along I-70. I called the "Grab N Go" at 7:45pm to ensure it was a 24/7 drop-off location (like I had reserved) and the clerk told me I could only return the unit until 8pm. I was not done unloading the unit until 10:45pm so returned it today, 22 July 2019 at 8:00am. The clerk did not know how to complete the return and told me her manager would call me when he got in. I left without her looking at the vehicle to verify condition, gas, mileage or number of blankets. The manager called me at 11:00 and was extremely rude from the moment he got on the phone because I had accidentally left my lock on the back of the truck and told me I would be charged for an extra day because he had no proof I tried to bring it back the evening before. I immediately drove back to the Grab N Go Uhaul location to remove the lock. The manager was with another customer, so after removing the lock, I waited to speak with the manager. After 10 minutes (he was still with the other customer) he asked why I was still there and what I wanted. I told him I had removed the lock but wanted to verify I was completely checked in and to discuss the extra blankets I had gotten on a separate contract number (93581386) and how I wasn't able to get the vehicle returned last night. He then starts almost yelling at me and tells me he won't get to checking the vehicle in for another 1-2 hrs so I will have to wait. At that point I left because I have just arrived to town and have appointments with a realtor before I have to report to the military base for work later today. This Uhaul location was also extremely messy and unprofessional; it is a tiny convenience store that sells anything and everything, so completely disorganized and messy. They do not have any items for sale to help with your move (boxes, tie-downs, locks, tape, etc) and I had to wait for over 20 minutes when I initially tired to return the Uhaul because of the people buying lotto tickets that the clerk kept pulling in front of me in line. Renting Uhauls and dealing with customers doing moves is obviously not this location's main business and the manager was not at all worried about providing a good experience for me. I will probably use Uhaul again because this was my first bad experience, however, I will NEVER go to a Uhaul location that is not an actual Uhaul store based on this move and the experiences with both the MO and PA locations.Katrine W.
Customer did not leave a comment.TROY N.
The employee was very helpful and accommodating.brendon C.
Have the truck available with a full tank of gas instead of half.Edward S.
The trailer smelled like beer so we had to wash it before loading any furniture.Ryan L.
I booked an address in Moon and the Day before we were to pick my 10 foot truck up, I found out my pick up spot got changed along with my pick up time (we requested noon and got one o'clock) . We showed up at one and our truck wasn't returned so at close to 2, they gave us a 20 foot for the same price. They handled our situation as well as could be expected.James G.
Customer did not leave a comment.NEAL G.
Customer did not leave a comment.John P.
The absolute WORST experience ever. The employee at pickup insisted they didn't have a trailer, even though there was one outside and I called one hour prior to verify it was ready. She then set the contract up for 2 days even though my reservation was for one. When I tried to correct this at pickup things got ugly. Also the employee at pickup would not help with hookup. I could barely get it hooked up because it was a very heavy 6x12 enclosed trailer and the tongue was on the ground. When I returned it 23 hours later the employee argued with me that I had it 2 days... (I picked it up at 142 pm on Friday and returned it at 1:30 Pm on Saturday...).i handed him my copy of the contract to show him the time I picked it up- he refused to give me my copy back and He then refused to check it in because it was not parked in the same spot that I picked it up from. (It was 3 parking spots down from where I picked it up because there was another U-Haul and 2 other cars next to it). He made many profane statements and actually flipped me off. I told him I was going to make a complaint with U-Haul and contact the credit card company to make sure he did not charge me for more than one day...he said â€œDo what you gotta doâ€ and flipped me off again... you can't make this stuff up. avoid this place at all costs It should get negative stars!!Douglas J.
The fuel and mileage were documented wrong on the equipmentAshley S.
There were no supplies available. I requested an appliance dolly, the person had no idea what it was and no idea whether or not it was available. She did her best and was very helpful on the other hand.Goksen E.
Not charge me for missing equipment that I never had. I moved everything with my hands. Never selected any equipment. Never seen equipment. My bill is outrageous and I need that money back. I don't have time for this.Abbey O.
This wasn't the location I wanted and I would think a company the size of uhaul would be able to get their vehicles to the preferred pickup location.Randall S.
Staff was helpful and friendly. Would recommend to anyone.Matt G.
Customer did not leave a comment.Lawrence N.
Customer did not leave a comment.ed W.
The guy I returned the ubaul was amazing. So polite and outgoing. I think his name was ConnorBailey L.
Customer did not leave a comment.Scott S.
Truck was dirty. Stuff was in the back. They charged me for 40 more miles than i used. Owner called and stated he had used the truck and forgot to update the computer. Said they would correct but did not. So i was charged for 40 extra miles. Truck was also on E when i got in. No one explained anything to me or showed me anything.Lane L.
Customer did not leave a comment.Mark B.
Customer did not leave a comment.Gary H.
Employees had no idea what was going on with the Uhaul. I asked for a call back regarding my rental and never got one. Inside the store was dirty and rundown. I would not recommend this pick up location to anyone.Destany M.
I was charged for 2 days and I had the truck for about 8 hours. I thought when I had to pick how long I had the truck it was an estimate and the price was for a full day. Will probably never rent a u haul again.Brian T.
Was only one person on duty and she had to wait on a long line of store customers (this is a mini mart). So it took a while to fet waited on, and I needed to get to lication cause I hired movers by the hour. Also, the windshield was covered with ice and there was no scraper, had to use a credit card to scrape off ice.Gary P.
Had to empty the uhaul prior to using. Only one employee working, was unable to check in online at location due to cellphone service.Alison B.
Good job very pleasedJames G.
Customer did not leave a comment.victor S.
Customer did not leave a comment.Zachary W.
Emiley was A+lenny D.
Customer did not leave a comment.STACY L.
Customer did not leave a comment.Nancy H.
Never go to this establishment.Davonna R.
I got charged twice for this rental. I would like it refunded.Maria S.
Customer did not leave a comment.Scott H.
The truck was filled with dirt. I cleaned the uhaul myself. My furniture has dirt on it. I want a refundRichard B.
Customer did not leave a comment.Cory A.
The 26' U-Haul was Filthy upon pickup. The entire cab had some sort of hair throughout. The clerk at Grab and Go, the pickup location took pictures with her phone and was supposed to have documented this issue. I see on my bill that I have been charged unjustly and want refunded.Carrie E.
Customer did not leave a comment.Tom M.
You were excellent! I had a minor accident and if I hadn't bought the optional insurance, it would have cost me a pretty penny. As it is, I turned the truck in and walked out the door with no extra charge. Thank You for offering the insurance.john A.
Great experience. It was quick getting the truck and very friendly staff.derek D.
Had a flat tiresamuel C.
Customer did not leave a comment.Robert B.
Very efficient at handling my rental both checking out and checking back in.john A.
Staff not trained. Young girl, maybe 15 years old, working the desk. Father was called on her cell phone to assist her remotely to get me into a truck. Entire process took over 35 minutes. Very unprofessional. On top of this, the wrong drop off location was entered causing major problems with trying to return the truck. I will never use Uhaul again.Akira M.
Your system has a glitch in it and I had to have a representative take my reservation over the phone. Once it was set up, I had no problems.john A.
Customer did not leave a comment.JIMMY C.
I got a notice saying I never returned the vehicle when I dropped it off about 1:30 in the afternoon. The had to make calls and try to get a hold of the return place to verify it was there.Kurt G.
Staff was friendly and efficient.john A.
The employees need to be informed on how to correctly process a contract. I was nearly late for my movers because the employees were having an issue utilizing the digital service. The guy Larry was awesome and really customer friendly, but I think more training is in order.Thomas K.
Customer did not leave a comment.diana B.
Maybe have signs directing people to park in a designated area for the Uhaul. I found it a bit odd to park in the normal parking lot to return the truck. It was a very big truck and I felt that other customers could have used that space for your business instead of a uhaul truckJoyce G.
Customer did not leave a comment.Tom F.
There was confusion with checking out the vehicle and I waited 40 minutes for the matter to get straightened out. It appeared the cashier has had similar problems with the online app they use to track reservations and the rental process overall was a hassle.Kevin J.
Customer did not leave a comment.Nicholas F.
Customer did not leave a comment.Sheri T.
Customer did not leave a comment.Donald W.
Everything went very smoothly. Even though Grab and Go was not our original drop off location it was processed smoothly and efficiently.timothy T.
The young lady who helped me was great! It took over an hour through no part of hers. Her iPad froze, the computer froze and her phone froze when checking me in on uhaul app. She did her absolute best with what she had to work with. The truck itself was clean and easy to drive.Lori H.
Spent an absurd amount of money on gas before dropping truck off and then was still charged for fuel. Unbelievable.MALLORIE R.
I had a totally positive experienceJOHN A.
Customer did not leave a comment.Bob V.
Our truck sat in the parking lot all day. We tried to pick it up around 9 am The girl behind the counter would not let us until 3:30. Wasted time on our moving day.Karrie M.
Customer did not leave a comment.Marsha C.
The only thing wish they take my money out quicker...Russell M.
no one there except a teenage part time worker at the counter that did not know what to dojeannie M.
Improve the website. Very misleading quote - even though we added insurance on, it was not added in to the quote so we got a financial surprise when we picked up the equipment. The cost was approximately $70 more than we were quoted on the internet. Also, don't bother asking where we want the equipment picked up if it will not be available at that location. The Grab n Go people did their best to help us in an unnecessarily botched situation. Not likely that I will ever use U-Haul again. Grab n Go not to blame - they were very nice.Karen S.