Customer Reviews for Grand Auto Spa

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Grand Auto Spa

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Ismael R.
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My issue was using the app and picking up cargo van and dropping it off using app. Horrible experience will never rent thru an app ever. This location was very pricey. I ended renting another cargo van thru budget and will use them for now on.

Tammie E.
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I got a U haul from this place they overpriced and over charged me. How is it I rent a U haul for 19.99 then come out to 120.00$ never again will I go there

Jay B.
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This location is just a lot. Nobody there to help if something is wrong. I ordered a dolly with the truck. No dolly. Couldn't get one. Sat on hold with U-Haul for an hour until I got passed around to people who couldn't help me then hung up on. Tried on the website. The agent in chat said they would annotate that I didn't get it. When I got the bill not only did they charge me but, despite me filling the tank back to where it was, charged me a $30 filling charge. I strongly recommend you go elsewhere. This location is skeezy and dishonest.

Michael C.
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Was unable to receive passcode after approval and payment confirmation. Was unclear that it was a 24/7 truck share when reserving and my reservation was changed as I was trying to figure out the details. Customer service took 45 minutes to finally get me the passcode

William F.
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This was a bad experience, ratings said otherwise but I guess I got unlucky. Staff on site did not speak english and the owner or whoever knows what to do with the keys was not there and was not going to come. I waited for about an hour after checking in only to get key for the incorrect vehicle. U-Haul changed the contract but this authorized-vendor location doesn't have the best system by relying on an individual to get your key rather than a lockbox system.

Kathleen S.
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It was still a good location, but it's very unclear what to do if you had issues getting your rental. Our rental truck did not have the numbers located in the front (later found them on the back of the vehicle) and the app did not indicate where to go if there were issues. I think the location wasn't the issue, but the mobile pick-up was not helpful at all. We lucked out by finding an employee at the car wash who got us in contact with someone with the U-Haul. However, we wanted to do mobile pickup to remain contactless during COVID. The car wash employee did not wear a mask when interacting with him and we had to use his phone to talk with the U-Haul rep. He also had to go into the key drop-off bin to get our keys for our vehicle. This location also didn't have dollys to use, even though when reserving online it let us reserve it (would've been nice to know it wasn't there or not guaranteed upon pickup). That being said, the rep was helpful and got our reservation going within the hour. I probably would rather go through the process of waiting in line inside a pickup location than go through the mobile pick up process.

Larry A.
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Just let people know that won't nobody be there when they return the truck and have to do it through the app.

Amy L.
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Customer did not leave a comment.

Daniel G.
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Got overcharged over double on the mileage

david Z.
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The place was closed, and no one offer assist at location. Web check in takes forever. My reservation was 10am, I left after 11am

Amelia L.
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Customer did not leave a comment.

Halle M.
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Customer did not leave a comment.

Nicholas G.
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Mobile experience was pretty terrible overall. Took 20 minutes after i submitted my information to get approved, then the return process glitched and failed. My card was charged and I left the keys assuming it was fine even though it never actually confirmed that the process was completed. Overall 2/5.

Najee H.
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The self pick up and drop off process was terrible. It needs to be more easier to use and streamline for the customer.

chen S.
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You have to fix your app reserving a car is very confusing I needed to cancel my last reservation

Jessica K.
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This was at a car wash but not clearly marked at all. I had to ask the car wash employees if they knew where the uhaul office was. It is the same as the car wash office. I used the mobile check in, which was time consuming and annoying. The car wash employee made me wait 8-10 minutes until he and his two teammates were done with a car, then he had to call some other guy on his cell phone to ask about my reservation. I was extremely annoyed. The mobile check in with an unmarked location was more time consuming than waiting in line at the main uhaul place in lincoln park ever was, plus I had to take multiple photos of the van to show its state. 10/10 would rather go to the LP uhaul place and wait in a long line of people buying moving supplies.

Hannah W.
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I was extremely confused as to how to get the van without interacting with an actual person. It all ended up working out, but it needs to be more user friendly

Emily H.
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There should be information when reserving a vehicle here that it is not manned by personnel and that you MUST check out the vehicle either over the phone (and then provide the number to call) or on your phone. I was expecting to interact with a person, because I booked over the phone and that's what I was told. Instead I was delayed over 30 minutes while no one was there and the Auto Spa business guy really nicely tried to help me contact the person who should have been dealing with it.

WALEED A.
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Customer did not leave a comment.

Dustin M.
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Customer did not leave a comment.

Grant O.
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The secondary phone number conformation was very inconvenient.

David Z.
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difficult to get hold of someone at this location thru phone, and once there, difficult to find someone. However, once I hold of someone, he was very professional. So, i suggest uhaul should may sure all the phone number provide for individual location is working number and someone answer the phone on that end.

Timothy V.
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Customer did not leave a comment.

GRANT Z.
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Don't ask me to take off my hat for the picture. It should say that. It was freezing outside.

Cassandra F.
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Horrible.

Edward L.
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You guys charge more than what the receipt of sale say when using a credit or debit card.

Samantha V.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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