Alejandro S.
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Customer Reviews for Grant Rd Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Grant Rd Storage
JASON P.
I had an absolutely great experience. Truck was ready and check-in process was easy and seamless. Return process was just as speedy and easy. Will definitely rent again from this location in the future.
Karen M.
The equipment was there when we scheduled it. The check out and check iti went so quick and effortless. I would definitely use this location again if we were in the area.
Luis L.
I rented the truck during off hours. Through the app, I was able to do it relatively painlessly. The truck was clean, worked well and most importantly, there were no surprises.
John B.
Very professional
Richard J.
I dropped of the trailer and the agent confirmed th return and told me an email was sent to me.
David F.
This is the third or fourth time I have utilized this location and it is outstanding.
Adolfo C.
Provide a kit to sanitize equipment before leaving.
Jaime A.
Customer service was excellent!
Dylan D.
Excellent representative and kind and precise
John P.
Not renting trailers to owners of all qualified trucks is bad for business.
Luis D.
It good
Wade H.
We called in advance to get the gate code but never got an answer. Fortunately there was no gate and we went on-line to complete the return process which was straightforward but wouldn't work for a flip phone user.
Steve M.
Everything was perfect.
Sonya T.
Having a dolly on premises so a customer don't have to go to another location to get one!
carey D.
Very easy drop off!
ramon R.
Very friendly and professional
Jansen V.
The gentleman (David?) that assisted me, was very helpful and professional. I appreciated it.
Marc C.
Brandon was excellent!
Fred R.
I dropped off the trailer 2 Days early at Grant Road storage. I dropped just after closing on a Saturday. I made sure that the trailer was secure and clean. Trailer was due back on Monday by 5 PM. They did not check the trailer in until the following day. Tuesday. Then proceeded to Charge me $44.00 for an extra day(I guess). I called Crystal and she credited me the amount that Grant Road Storage charged me. Like I said very professional at Cy-Fair Storage! I have always had problems with Grant Road Storage!!!That is why I will not use them ever again!!!! FOR ANYTHING!!!
Judith T.
Owner is very efficient, professional, computer knowledgeable y friendly.
Brent S.
Very helpful and excellent at explaining everything.
ARIC G.
Because Uhaul's limited/no interaction policy during this time, I attempted the online check-in process. The website was down. Upon getting in my personal vehicle to call Uhaul, an individual showed up to interrogate my brother and I on the wearabouts of the Uhaul keys, accusing us of trying to steal them. At which point I kindly asked if he could assist in the Uhaul return. He did, while continuing to treat us as if we had done something wrong. Overall, very poor experience.
John K.
This is the nasty person in the world ...when we walking to drop off the unit the man say , i already make the close for today so i will just charge you for another day ...just like that nasty s""""t ...that guy is not worth the time. I will never use U-haul again due to the experience with him.
Tom M.
I had to take trailer off truck , no help offered.
Brian H.
Fast and easy pickup! Thanks!
jerry M.
Tired after a long drive and a long day unloading the truck the turn in was totally pain free and fast. Thank you!
Monte N.
Easy drop off because it was a 24 hour location. Well lit and close to home.
Boyd A.
I was suppose to get a discount when I picked it up, the gentlman there said he couldn't see it on his screen. So I had to pay an extra $450.00 that I wasn't really planning on. This put a big berdan on our moving experience.
Jerry M.
The experience with the rep was wonderful. Friendly and professional. The online experience with Uhaul asking for a photo of the returned equipment after it was dropped off was a PITA.
Bryce W.
Not a bad experience with the drop off location.
Joyce D.
The truck had a bad leak in it some of my cushions to my couch got wet
Aaron R.
good shit
Scott B.
No issues
Brandon S.
perfect experience
Steven R.
Used this dealer previously. Very Satisfied.
Claudia B.
great & fast service
Timothy S.
Got the trailer home and loaded. Before moving the full trailer I did an inspection. I noticed a low tire. It had 5psi. Fortunately I have a air compressor. I filled it to the 65 psi listed on the tire. Had I not noticed this there could have been a serious problem on the freeway.
Robert C.
Nothing...The U Haul rep did a great job. A very easy rental. I was 100% pleased
Stephen A.
I had ordered furniture blankets, but they were not available.
Elizabeth S.
Quick, friendly and well organized
CONNIE B.
The Man at this location is very rude his name is MR David very in friendly
Gregory L.
Trailer was hooked up by employee and on the way home it fell off the ball of my hitch. Tried putting back on and trailer fell off again. Uhaul mechanic was sent to my house the next day. Not sure what he did but he hooked trailer back up and it was fine after that. Picked trailer up at 1pm and fell off on the way home. Was unable to reach storage rental place before they closed for the day so i couldnt use trailer from about 3pm that day to 10am the next morning. Thats when mechanic finally was able to come. I kept trailer a little longer seeing how i didnt get to use trailer for the time i paid for. Didnt see a problem with it since my return time was supposedly after the rental place closed for the day. Now i have a larger bill because i kept it longer but dont feel i should have to pay that since i couldnt use trailer for the time i rented it
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