Customer Reviews for Grant Rd Storage
(U-Haul Neighborhood Dealer)

602 reviews

13330 Grant Rd   Cypress, TX 77429
(Louetta)

(281) 251-6329

Location Hours

  • Mon-Sat: 8:30 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(281) 251-6329

13330 Grant Rd
Cypress, TX 77429
(Louetta)

Services at this Location:

Location Hours

  • Mon-Sat: 8:30 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

Nothing. All is well

CONROY N. 
Rating:
5.0

Customer did not leave a comment.

Julie B. 
Rating:
4.0

Last time (not from this location) a bearing burned up on trailer axle, 4 hr down time. This time a tire blows out, 2.5 hr downtime. Dangerous equipment, never recommending. If I can find another company I will, this sort of thing should never happen, much less two times in a row. Looking at the tire on the one that did not blow , it was ran low on air for an extended period by the tread wear, very uneven.

James D. 
Rating:
5.0

Customer did not leave a comment.

Alejandro S. 
Rating:
4.0

Customer did not leave a comment.

Cynthia B. 
Rating:
5.0

I had an absolutely great experience. Truck was ready and check-in process was easy and seamless. Return process was just as speedy and easy. Will definitely rent again from this location in the future.

JASON P. 
Rating:
4.0

The equipment was there when we scheduled it. The check out and check iti went so quick and effortless. I would definitely use this location again if we were in the area.

Karen M. 
Rating:
5.0

Customer did not leave a comment.

Ingrid G. 
Rating:
5.0

I rented the truck during off hours. Through the app, I was able to do it relatively painlessly. The truck was clean, worked well and most importantly, there were no surprises.

Luis L. 
Rating:
5.0

Very professional

John B. 
Rating:
4.0

I dropped of the trailer and the agent confirmed th return and told me an email was sent to me.

Richard J. 
Rating:
5.0

This is the third or fourth time I have utilized this location and it is outstanding.

David F. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

Taylor K. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

Darryl D. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Stephen F. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
4.0

Provide a kit to sanitize equipment before leaving.

Adolfo C. 
Rating:
4.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Raymond K. 
Rating:
5.0

Customer service was excellent!

Jaime A. 
Rating:
5.0

Customer did not leave a comment.

Rodney B. 
Rating:
5.0

Customer did not leave a comment.

Lawanda W. 
Rating:
5.0

Customer did not leave a comment.

Tracey Q. 
Rating:
5.0

Customer did not leave a comment.

Kathryn D. 
Rating:
5.0

Excellent representative and kind and precise

Dylan D. 
Rating:
3.0

Not renting trailers to owners of all qualified trucks is bad for business.

John P. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY J. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

Barbara B. 
Rating:
5.0

Customer did not leave a comment.

LEANDRO I. 
Rating:
3.0

It good

Luis D. 
Rating:
5.0

Customer did not leave a comment.

Randy N. 
Rating:
5.0

Customer did not leave a comment.

Randy N. 
Rating:
3.0

We called in advance to get the gate code but never got an answer. Fortunately there was no gate and we went on-line to complete the return process which was straightforward but wouldn't work for a flip phone user.

Wade H. 
Rating:
5.0

Customer did not leave a comment.

Johnny C. 
Rating:
5.0

Customer did not leave a comment.

Ryan W. 
Rating:
5.0

Customer did not leave a comment.

cameron P. 
Rating:
5.0

Everything was perfect.

Steve M. 
Rating:
5.0

Having a dolly on premises so a customer don't have to go to another location to get one!

Sonya T. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

Very easy drop off!

carey D. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Very friendly and professional

ramon R. 
Rating:
4.0

The gentleman (David?) that assisted me, was very helpful and professional. I appreciated it.

Jansen V. 
Rating:
5.0

Brandon was excellent!

Marc C. 
Rating:
1.0

I dropped off the trailer 2 Days early at Grant Road storage. I dropped just after closing on a Saturday. I made sure that the trailer was secure and clean. Trailer was due back on Monday by 5 PM. They did not check the trailer in until the following day. Tuesday. Then proceeded to Charge me $44.00 for an extra day(I guess). I called Crystal and she credited me the amount that Grant Road Storage charged me. Like I said very professional at Cy-Fair Storage! I have always had problems with Grant Road Storage!!!That is why I will not use them ever again!!!! FOR ANYTHING!!!

Fred R. 
Rating:
5.0

Owner is very efficient, professional, computer knowledgeable y friendly.

Judith T. 
Rating:
5.0

Very helpful and excellent at explaining everything.

Brent S. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
2.0

Because Uhaul's limited/no interaction policy during this time, I attempted the online check-in process. The website was down. Upon getting in my personal vehicle to call Uhaul, an individual showed up to interrogate my brother and I on the wearabouts of the Uhaul keys, accusing us of trying to steal them. At which point I kindly asked if he could assist in the Uhaul return. He did, while continuing to treat us as if we had done something wrong. Overall, very poor experience.

ARIC G. 
Rating:
1.0

This is the nasty person in the world ...when we walking to drop off the unit the man say , i already make the close for today so i will just charge you for another day ...just like that nasty s""""t ...that guy is not worth the time. I will never use U-haul again due to the experience with him.

John K. 
Rating:
5.0

Customer did not leave a comment.

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

lenry G. 
Rating:
3.0

I had to take trailer off truck , no help offered.

Tom M. 
Rating:
5.0

Fast and easy pickup! Thanks!

Brian H. 
Rating:
4.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Tired after a long drive and a long day unloading the truck the turn in was totally pain free and fast. Thank you!

jerry M. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
3.0

Customer did not leave a comment.

Darcy B. 
Rating:
5.0

Easy drop off because it was a 24 hour location. Well lit and close to home.

Monte N. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

Customer did not leave a comment.

Darwin H. 
Rating:
1.0

I was suppose to get a discount when I picked it up, the gentlman there said he couldn't see it on his screen. So I had to pay an extra $450.00 that I wasn't really planning on. This put a big berdan on our moving experience.

Boyd A. 
Rating:
5.0

The experience with the rep was wonderful. Friendly and professional. The online experience with Uhaul asking for a photo of the returned equipment after it was dropped off was a PITA.

Jerry M. 
Rating:
4.0

Not a bad experience with the drop off location.

Bryce W. 
Rating:
5.0

Customer did not leave a comment.

Jeffery L. 
Rating:
5.0

Customer did not leave a comment.

Ronald J W. 
Rating:
5.0

Customer did not leave a comment.

Chad L. 
Rating:
3.0

The truck had a bad leak in it some of my cushions to my couch got wet

Joyce D. 
Rating:
5.0

good shit

Aaron R. 
Rating:
5.0

Customer did not leave a comment.

Laura M. 
Rating:
5.0

No issues

Scott B. 
Rating:
5.0

perfect experience

Brandon S. 
Rating:
5.0

Used this dealer previously. Very Satisfied.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

Marcus M. 
Rating:
5.0

Customer did not leave a comment.

micheal H. 
Rating:
5.0

Customer did not leave a comment.

Melanie W. 
Rating:
5.0

Customer did not leave a comment.

Frank C. 
Rating:
5.0

great & fast service

Claudia B. 
Rating:
5.0

Customer did not leave a comment.

micheal H. 
Rating:
2.0

Got the trailer home and loaded. Before moving the full trailer I did an inspection. I noticed a low tire. It had 5psi. Fortunately I have a air compressor. I filled it to the 65 psi listed on the tire. Had I not noticed this there could have been a serious problem on the freeway.

Timothy S. 
Rating:
3.0

Customer did not leave a comment.

lawern M. 
Rating:
5.0

Nothing...The U Haul rep did a great job. A very easy rental. I was 100% pleased

Robert C. 
Rating:
1.0

I had ordered furniture blankets, but they were not available.

Stephen A. 
Rating:
5.0

Customer did not leave a comment.

Deryl H. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

larry M. 
Rating:
5.0

Quick, friendly and well organized

Elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

Mitchell S. 
Rating:
5.0

Customer did not leave a comment.

Shuree J. 
Rating:
2.0

The Man at this location is very rude his name is MR David very in friendly

CONNIE B. 
No reviews have been submitted for this location.

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