Customer did not leave a comment.FERNANDO D.
Customer Reviews for Gravely of Bradenton
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Both places was amazing fast & friendly and convenient on our last minute tripMELISSA B.
Perhaps it's only a problem with my phone carrier (AT&T), but the phone signal was nearly nonexistent at this location, making the online Truck Share check-in overly stressful. It took me 30 minutes just to answer the questions and upload the necessary photos because of the poor signal at that pick-up location. The hassle put me behind schedule and forced me to rush the move. My other concern was related to two dents spotted on the van. According to my online check-in, damaged areas should have been marked with an X. One of the dents was large and easily noticeable but it was unmarked. I fear the thought of possibly being charged for that unmarked damage had I not spotted and documented it before the drive. I will say, however, the inside of the van was clean and comfortable. It got the job done in the end.Giuseppe S.
They did not have all the equipment I ordered (I.e. furniture pads). My reservation was changed to this location from my initial reservation location. U-Haul should have moved the equipment to my requested location rather than inconveniencing me to drive further.Marvin K.
This was a new UHAUL location apparently and the tablet that was provided them would not take the pics to upload DL and CC which slowed the checkin process needlessly. Everything else was perfectJulie G.
Customer did not leave a comment.LUIS B.
Gravely, Bradenton FL was an excellent location and customer service.William G.
Charged my card 3 times and still waiting for it to be fixKYLE S.
Tracy was excellentRonald H.
Gravely is a very nice location to use. They are very well prepared with lots of trailer accessories and helpful folks. This is not your average neighborhood U haul center!! Its a couple steps up. I will use them for all my local trailer part needs.Joseph M.
Customer did not leave a comment.Willie A.
It was closed due to holidayKaren H.
Truck was ready to go with requested equipment from online reservation. Staff was cheerful and very helpful with driving tipsJoseph T.
My uhaul leaked water ive already filed a claim. My mattress got wet as well as other stuff.Samuel P.
Customer did not leave a comment.Larry M.
Customer did not leave a comment.Daryl R.
Customer did not leave a comment.Gerardo L.
one trailer did not have tie down locations on the rail midway up, these are very handy but some trailers seem to be missing that. Just an observationrick I.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.FIDENCIA M.
Thanks!! Keep doing what you're doing!!Steven J.
There was no one around to talk to about a rental .then when I brought it back no one around again the guy from the business behind the company took care of me and it took forever to get them to close my account not very good business...SAMEL L.
Customer did not leave a comment.JAMES R.
this location did not have supplies we needed for packing.thomas R.
I delt with Tracy Mock in renting my van. I was very you pleased with Tracy as it isn't every day you find people that are happy, pleasant to talk with and competent as Tracy was. If I need a truck again your shop will be my first stop. One thing that I think came from U-Haul, not your shop was the email stating damage to the vehicle. My first impression upon reading was that damage had been discovered after I dropped the van back. I checked the time stamp and saw the note was sent before I returned and realized you have pictures of the vehicle as it was when I rented. I'd suggest you may want to clarify that fact to eliminate the anxiety I felt with my first read.Robert B.
Super friendly, met me outside and attached the trailer for me. Very nice and accommodating.William L.
Customer did not leave a comment.Justin D.
Customer did not leave a comment.STEPHEN Z.
Customer did not leave a comment.Kevin P.
Customer did not leave a comment.Dennis D.
Make sure to leave a key outside. The location I actually ordered from forgot and I had to go 30 minutes out of my way to get a truck which was told to me the morning of. Then I got charged for the extra mileage even though it was uhauls fault. I should have been offered a discount and not had to pay mileage at all. Lastly, the truck I got had under a quarter tank of gas in it when I picked it up, I had to get gas almost immediately.Casey S.
Treat the customers like they matter.William P.
The service on return was exceptional. No hassle and , quick, This is a neighborhood store i would recommend, location was great and access perfect, this comes 2 weeks after going to the main location nearby in which I never frequent againdave N.
Work on the mobile app. 30 min later after taking my license photo I was still waiting approval. Gentleman inside the store was busy and ultimately had to cxl the mobile pickup and have him start over. It was an hour before I was finally able to leave. Also never received info on what lock box my key was in. He also had to do that. Very frustrating to say. Put me an hour behindMATTHEW S.
Corporate moved my reservation to them which is ok but they do not stock the $10 a dozen moving pads / blankets on my reservation. Finding this out at rental time put us in a bind. Also pre filled out Info yet had to do It all again at rental time (Credit card, drivers license, contact phones etc)Frank G.
Customer did not leave a comment.John H.
Customer did not leave a comment.JEFFREY D.
The convenience of being able to drop off the trailer when they were closed was very helpful.JENNIFER F.
Customer did not leave a comment.Zbigniew P.
Customer did not leave a comment.Douglas J.
Customer did not leave a comment.Matthew C.
Employee did not attach the trailer to the ball properly and upon loading, trailer raised in the air and impacted the tailgate of my truck. Now going through the process of getting it repaired. Not good!GERRY S.
Customer did not leave a comment.STEVE S.
I received excellent service.Pamela S.
Customer did not leave a comment.Evelyn A.
Customer did not leave a comment.Larry E.
Customer did not leave a comment.WILMER F.
Customer did not leave a comment.armando V.
Customer did not leave a comment.SPENCER L.
Not a thing!Christopher M.
Customer did not leave a comment.tabril W.
Customer did not leave a comment.Frank G.
Customer did not leave a comment.Larry B.
Customer did not leave a comment.James T.
The office was closed when I arrived despite a sign and hours posted as open. When I inquired at the main office, staff directed me back to rental building and told me just to leave the trailer. 2 separate male staff were RUDE and unhelpful. I was unwilling to leave paperwork or trailer without proof of return in good condition!!!! When Heather returned from break, she was most helpful and accommodating. She was the only good part of the return process.Jeffrey B.
Customer did not leave a comment.alicia L.
Customer did not leave a comment.CHARLES B.
Customer did not leave a comment.Maria W.
Melissa was one of the best UHaul shops I have ever experienced. With a little clarity to that comment. I have used UHaul over 40 times throughout 5 states over the last 20 years.Erich W.
Customer did not leave a comment.James B.
Melissa @ Gravely of Bradenton was very professional when inspecting and receiving the rental truck. Thank you Melissa for your kindness.Donna S.
Customer did not leave a comment.Marvin H.
The staff was very friendly and helpful.Kim S.
Great place. Great customer serviceJoseph C.
Customer did not leave a comment.Larry W.
Disgusting. Roach poop all over the dash. It smelled like bugs. We actually witnessed a roach shedding it's shell on the dash .... FREAKING GROSSS ????. I was excited to rent an RV from this location for our upcoming summer trip....I most definitely will NOT. Clean your trucks!!!!!!!Luckner L.
The car hauler design is such that you cannot open the car doors after you pull the car onto it. The wheel fenders are too high. You cannot get out of the car.David T.
Explain more about the total cost of the rental.Ernest L.
Customer did not leave a comment.Steve S.
thank you MelissaKrisztian P.
Very friendly and great communication!janie P.
the girl was very helpful, very nice experience, happy customer!Jared B.
Customer did not leave a comment.Lisa G.
Very helpful, safety discussion and practice!Lesli C.
Each time I've rented I've had issues. Overcharged me then credit my debit card and re charged correct amount ..poor communication and rude. Previous rental vehicle n July took several assistance from local rep (Chris) to straighten out issues. With this rental left tail lamp in operable and fender was slightly bent. On return to Solo storage in port Huron I was charged a Cleaning Fee of 75.00 which i am disputing..There was no issue and I do have pictures.Moving made easier...not so... I rent a dolly about every 6 weeks and the last two experiences have been pretty bad... Please look up my Dispute...filed 9/18/19 with Soli charges. By the way they store your trailers and dollies in an easy access spot to GRAB AND GO near main road...I'm suprised that you have not had any stolen... this concerns me when dropping off a dolly when closed as even the ones there are not secure.ROBERT G.
Everyone was very helpful and made it a pleasant experience.CHALMER C.
I believe I was overcharged (had equipment less than 24 hours and was charged for 2 days) and no one will answer my email.Mark P.
Truck and Dealer were top notch. Equipment was clean and available. Staff was friendly, thorough and accommodating. Highly recommend this uhaul neighborhood dealer.SHANNON K.
Customer did not leave a comment.Tabbatha P.
Fix the leak in the overhead bin. I had several boxes soaked by in coming rain. Damaged boxes and contents.Carole V.
Customer did not leave a comment.Ricky H.
New employee. Phone scanner not working, long wait. Trailer was fine though and hook up secureDebra J.
Customer did not leave a comment.evelio A.
Heather was very helpful and made my rental of a 4X8 Trailer very simple and easy. I would highly recommend this Location. Customer service was Great!Wes B.
Customer did not leave a comment.Jennifer T.
Customer did not leave a comment.michael L.
Very good customer servicemichael G.
Repesenitive did not explain all fees to me charged me insurance fee to my debit card without asking me if I need it if she would have asked I would've explained that I have coverage on my auto insurance policy. Still waiting for them to refund the fee.sylvia C.
Friendly service everything was ready. Will use againRebecca C.
Customer did not leave a comment.Alessandro S.
Great customer service from Ms. Lou, who delayed her lunch break to take care of us.sair A.
The equipment I pre-ordered with the truck was not in the truck and when I did automated pick up I was stuck without equipment. I spent over an hour on the phone with 5 different UHaul representatives before one was able to find another local UHaul where I could drive to and pick up the supplies. I will never rent a truck from Gravely again.Theresa P.
Todo fue de mi agrado todo sÃºper claro. Muy satisfecha. El trato muy cordial muy bien.Nereida E R.
Customer did not leave a comment.Thomas W.
Customer did not leave a comment.sheng W.
Don't send people to an uninhabited location 11 miles away, when there are closer options which are maintained by employees. I was forced to return the UHaul to a location in the projects which was unstaffed. I had called a closer location which was open (i.e. had staff present) and the service agent told me I would have to pay a penalty for returning to that location. This is incredibly unprofessional and Uhaul should not be dictating where customers return the product, that should be up to the customer. But, I guess, once you have our money, it doesn't matter if you treat us like crap.Connor T.
Customer did not leave a comment.elisha P.
Customer did not leave a comment.BARRY G.
Customer did not leave a comment.Wesley T.
This truck was rented out illegally in my name. I had to call yet again for the 5th rental contract due to the maggie not looking at license & paying attention to the name . I'm a woman and it was given to a man. It is always passed off as a "mistake". This is fraud & I was told this would be handled but yet it keeps happening. Even after corporate took me out of system she still manually entered me back in. All different drivers license was entered in every time! If ur looking for a shady place I guess go there.shelly K.