Customer Reviews for Gravely of Bradenton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Gravely of Bradenton

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Jared B. on

Rating:

the girl was very helpful, very nice experience, happy customer!

Lisa G. on

Rating:

Customer did not leave a comment.

Lesli C. on

Rating:

Very helpful, safety discussion and practice!

ROBERT G. on

Rating:

Each time I’ve rented I’ve had issues. Overcharged me then credit my debit card and re charged correct amount ..poor communication and rude. Previous rental vehicle n July took several assistance from local rep (Chris) to straighten out issues. With this rental left tail lamp in operable and fender was slightly bent. On return to Solo storage in port Huron I was charged a Cleaning Fee of 75.00 which i am disputing..There was no issue and I do have pictures.Moving made easier...not so... I rent a dolly about every 6 weeks and the last two experiences have been pretty bad... Please look up my Dispute...filed 9/18/19 with Soli charges. By the way they store your trailers and dollies in an easy access spot to GRAB AND GO near main road...I’m suprised that you have not had any stolen... this concerns me when dropping off a dolly when closed as even the ones there are not secure.

CHALMER C. on

Rating:

Everyone was very helpful and made it a pleasant experience.

Mark P. on

Rating:

I believe I was overcharged (had equipment less than 24 hours and was charged for 2 days) and no one will answer my email.

SHANNON K. on

Rating:

Truck and Dealer were top notch. Equipment was clean and available. Staff was friendly, thorough and accommodating. Highly recommend this uhaul neighborhood dealer.

Tabbatha P. on

Rating:

Customer did not leave a comment.

Carole V. on

Rating:

Fix the leak in the overhead bin. I had several boxes soaked by in coming rain. Damaged boxes and contents.

Ricky H. on

Rating:

Customer did not leave a comment.

Debra J. on

Rating:

New employee. Phone scanner not working, long wait. Trailer was fine though and hook up secure

evelio A. on

Rating:

Customer did not leave a comment.

Wes B. on

Rating:

Heather was very helpful and made my rental of a 4X8 Trailer very simple and easy. I would highly recommend this Location. Customer service was Great!

Jennifer T. on

Rating:

Customer did not leave a comment.

michael L. on

Rating:

Customer did not leave a comment.

michael G. on

Rating:

Very good customer service

sylvia C. on

Rating:

Repesenitive did not explain all fees to me charged me insurance fee to my debit card without asking me if I need it if she would have asked I would've explained that I have coverage on my auto insurance policy. Still waiting for them to refund the fee.

Rebecca C. on

Rating:

Friendly service everything was ready. Will use again

Alessandro S. on

Rating:

Customer did not leave a comment.

sair A. on

Rating:

Great customer service from Ms. Lou, who delayed her lunch break to take care of us.

Theresa P. on

Rating:

The equipment I pre-ordered with the truck was not in the truck and when I did automated pick up I was stuck without equipment. I spent over an hour on the phone with 5 different UHaul representatives before one was able to find another local UHaul where I could drive to and pick up the supplies. I will never rent a truck from Gravely again.

Nereida E R. on

Rating:

Todo fue de mi agrado todo súper claro. Muy satisfecha. El trato muy cordial muy bien.

Thomas W. on

Rating:

Customer did not leave a comment.

sheng W. on

Rating:

Customer did not leave a comment.

Connor T. on

Rating:

Don't send people to an uninhabited location 11 miles away, when there are closer options which are maintained by employees. I was forced to return the UHaul to a location in the projects which was unstaffed. I had called a closer location which was open (i.e. had staff present) and the service agent told me I would have to pay a penalty for returning to that location. This is incredibly unprofessional and Uhaul should not be dictating where customers return the product, that should be up to the customer. But, I guess, once you have our money, it doesn't matter if you treat us like crap.

elisha P. on

Rating:

Customer did not leave a comment.

BARRY G. on

Rating:

Customer did not leave a comment.

Wesley T. on

Rating:

Customer did not leave a comment.

shelly K. on

Rating:

This truck was rented out illegally in my name. I had to call yet again for the 5th rental contract due to the maggie not looking at license & paying attention to the name . I'm a woman and it was given to a man. It is always passed off as a "mistake". This is fraud & I was told this would be handled but yet it keeps happening. Even after corporate took me out of system she still manually entered me back in. All different drivers license was entered in every time! If ur looking for a shady place I guess go there.

Daniel C. on

Rating:

Maggie was extremely helpful

garrett W. on

Rating:

I original scheduled to pick up a truck st a location 1 mile from my home. Since I haul charges by the mile I wanted to be as close as possible. The day before my move I received a call from u haul saying they moved my pick up location to a place that was 4 miles from my home. The guy would not change it nor wave the mile extra charges I would now acrew because of them. On moving day, no one came to open the store till well after 8am. The computer system wasn’t able to to turn on because the manager didn’t pay the bill. They wouldn’t give me the truck I reserved because it wasn’t available. Why u haul would send me to that location that didn’t have what I payed for I’ll never know. They wanted to charge me more to rent the truck they did have which was the extra large one. After a lot our back and forth they agreed to give me the truck they had for the price I originally payed for. The lady at the store was wonderful and very apologetic. I’m not at all unhappy with her service. She did the best she could. I’m unhappy with uhaul. Will not use u haul again.

shelly K. on

Rating:

Customer did not leave a comment.

Brittany M. on

Rating:

Truck didn’t work. Delayed an hour waiting on a new truck.

Frank S. on

Rating:

Unit needed a trailer jack. Not sure why one was not on unit. Had to disconnect unit from tow vehicle fully loaded. Hard to do without jack. Also the ball hitch connection was not good. Anyone could have disconnected trailer from tow vehicle. No locking provision was provided. A typical trailer hitch has a lock option.These were not good features.

brian F. on

Rating:

The service at this location was excellent, the customer service experience at the corporate level was terrible, please feel free to contact me 630-244-1377.

SCOTT M. on

Rating:

Customer did not leave a comment.

DANTE G. on

Rating:

Customer did not leave a comment.

Ryan A. on

Rating:

Over Charging, just got my receipt today and I dropped the trailer off less than 12 hours after rental. Have pictures with date and time to prove but yet they still want to charge me for a 2 day rental NOT HAPPY!

David P. on

Rating:

Customer did not leave a comment.

Ellen Y. on

Rating:

Customer did not leave a comment.

Chris C. on

Rating:

Customer did not leave a comment.

DWIGHT G. on

Rating:

Shelly is awesome !! Found what I needed when others wouldn’t

mark M. on

Rating:

Customer did not leave a comment.

Ellen Y. on

Rating:

Customer did not leave a comment.

PIERRE S. on

Rating:

Nice lady, she got me what I needed quickly and listened to what I needed.

RAUL T. on

Rating:

Customer did not leave a comment.

Vera T. on

Rating:

Customer did not leave a comment.

Daniel A K. on

Rating:

Customer did not leave a comment.

Ellen B. on

Rating:

Customer did not leave a comment.

John H. on

Rating:

Very friendly staff, quick in and out

valerie S. on

Rating:

Customer did not leave a comment.

NINOUS I. on

Rating:

Everything was great!!!!

Tommy N. on

Rating:

Customer did not leave a comment.

PIERRE S. on

Rating:

Awesome service !! Very nice lady she has a sense of humor and walked out with us answered all of our questions she really put our mind at ease.

Kelly D. on

Rating:

The customer service was top notch. I'm sorry that I don't remember her name, but her son's name is Randy. She was amazing. Efficient, kind and knowledgeable about her job and the equipment. The equipment itself was in excellent condition, easy to use and worked perfectly.

JOHN P. on

Rating:

Customer did not leave a comment.

KYLE B. on

Rating:

Customer did not leave a comment.

ANITA D. on

Rating:

Customer did not leave a comment.

krisztian P. on

Rating:

The Associate, Shelly was cordial and professional. Quick and affordable. Thanks

harry W. on

Rating:

Customer did not leave a comment.

LUIGI L. on

Rating:

Customer did not leave a comment.

Vilma Prisila F. on

Rating:

The lock may need to be replaced. It took minutes each time to get it to lock.

kimberly H. on

Rating:

Customer did not leave a comment.

scot C. on

Rating:

My experience started 3 days before my actual rental. I came in and spoke to Shelly. She was sooo helpful and kind. She provided me with all the information i was asking. Fast forward to today, i needed to rent a truck 4 days ahead of schedule. She was once again sooo kind and compassionate to my situation. I was running late on my return and called her to inform and her reply was once again filled with caring and compassion. Could not have asked for a better customer service experience. Shelly is simply a wonderful human being. I thank her for providing me with superior customer service. Sincerely, Scot M. Cranston

James C. on

Rating:

When I arrived to pick up the trailer I could. It find a representative! I had to connect it by myself. Them when the back light to the trailer did not work I had to switch it for another trailer. Again no help. When I asked to use their restroom to wash my hands before leaving I was told I had to go to another building next door. When I finally left I was tires and dirty. Sorry!

Katherine K. on

Rating:

Shelly goes above and beyond

Lawrence D. on

Rating:

Customer did not leave a comment.

William R. on

Rating:

Some better signage to indicate the proper location would help.

Shane K. on

Rating:

Very Pleasant, well mannered and helpful. I will use them again for any needs I might have.

Richard R. on

Rating:

Customer did not leave a comment.

patrick G. on

Rating:

Customer did not leave a comment.

Scott C. on

Rating:

Customer did not leave a comment.

Zachary Z. on

Rating:

Rented a 6×12 trailer. After hooking up the trailer they removed a padlock on the roll-up door, but never opened the door to check the interior of the trailer and I made the mistake of trusting them. Trailer was full of trash that I ended up cleaning out before I could use the trailer. I then returned the trailer after hours, much cleaner then when I picked up. I received my final bill, which they added a cleaning fee. Beware to check everything before leaving and do not trust them.

Michael S. on

Rating:

Customer did not leave a comment.

Danny H. on

Rating:

None - Service and Staff was terrrific

billy S. on

Rating:

Customer did not leave a comment.

Katherine K. on

Rating:

Roomy lot for pick up/ drop off. When we originally thought there was an issue with the tail light of our trailer, Shelly did everything she could to resolve the situation and even scheduled the pick up of another trailer at a different location.

LORENZO J. on

Rating:

Customer did not leave a comment.

dante C. on

Rating:

Customer did not leave a comment.

Eric J. on

Rating:

I had no idea this uHaul was right down the street. Very friendly and helpful. Would go back again for sure. !! Thanks very much.

richard J. on

Rating:

Very friendly and pleasant to deal with

Justin G. on

Rating:

Customer did not leave a comment.

BILL W. on

Rating:

dolly rental is based on days of road time, that's bull, 200.00 plus for a 12 HR drive. Won't happen again. Life long customer here, just ain't right.

Thomas P. on

Rating:

The trailer we rented looked shabby and the paint was chalking off to the point where you would get it on your hands and clothing if you touched the trailer. Not worth the money you charged me for it.

Garry B. on

Rating:

Customer did not leave a comment.

ed M. on

Rating:

I will never use U-Haul again. My local dealer after I verbally confirmed on Thursday that the truck would be available told me at 8:30 am pick-up day that CORPORATE switched my pick-up to a location 12 miles away in Bradenton. I didn't get a truck until 10;30am that morning after I found the location. Your service to that point was horrible.

MONTE S. on

Rating:

Molly is a fantastic person to deal with!!

Gary J. on

Rating:

Customer did not leave a comment.

Nelson H. on

Rating:

I was chsred for 2 days and was only to be charged for one. When I made the initial reservation, I was sent to a location that didn't have any trucks. I had to go to another location and wait about 2 hours. Now they charged me another day. I use your company for everything. This isn't good business and now they made my bank account negative.

Mike S. on

Rating:

Very helpful.

heaven M. on

Rating:

I absolutely loved this place. Very helpful. Very understanding. Very sweet.

michael B. on

Rating:

very nice lady and was helpful.

Charles S. on

Rating:

Charged me more than was quoted!!

todd D. on

Rating:

The trailer was not hooked up correctly and came completely loose and destroyed a $325. mailbox. when I called to file a complaint the lady of 13 years of the company and position gave me attitude I need the 4 $100. dollars and still waiting for the paperwork to start to file and still have not received anything. Thank god no one or any other damage was done except for $100 I need someone from the main office to contact me ASAP 617 291 5898 or lawyers will be notified and will get ugly all up to you

BJ G. on

Rating:

Customer did not leave a comment.

Chris V. on

Rating:

The customer service was great. I will definitely go back when needed.

carol J. on

Rating:

Shelly was very kind and helpful in getting the trailer we needed and helping us get going as quickly as possible, despite the fact that the Uhaul website wasn't working at the time. She made multiple phone calls and took care of us quickly and efficiently. Highly recommend!

JoAnna V. on

Rating:

The young lady that helped me on saturday was very friendly and very helpful.

Robert H. on

Rating:

Customer did not leave a comment.

luis H. on

Rating:

Customer did not leave a comment.