Customer Reviews for Green Outlet
(U-Haul Neighborhood Dealer)

406 reviews

45 Brown St   Honesdale, PA 18431
(over the bridge on brown street to the left)

(570) 647-4270

Hours

  • Mon: 10 am - 6 pm
  • Tue: Closed
  • Wed-Fri: 10 am - 6 pm
  • Sat: 10 am - 4 pm
  • Sun: 11 am - 4 pm

Services at this Location:

Contact Us

(570) 647-4270

45 Brown St
Honesdale, PA 18431
(over the bridge on brown street to the left)

Services at this Location:

Hours

  • Mon: 10 am - 6 pm
  • Tue: Closed
  • Wed-Fri: 10 am - 6 pm
  • Sat: 10 am - 4 pm
  • Sun: 11 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

when we dropped this off the truck had more gas than when we started. we were charged for mileage when 1) we had to travel 30 miles out of our way to pick up the truck due to a haul error and when we did the extra day I told them I had to do a round trip and they said because of extending the rental the mileage would be included. I will never rent from U-Haul again.

Michael D. 
Rating:
5.0

Staff was Awesome ! A great help ! Thank you again ! R.M.Nell

ROBERT N. 
Rating:
4.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Not a thing. Professional, quick and very personable. Great experience.

LISA P. 
Rating:
3.0

Make sure that the key is securely attached to tag.

rory D. 
Rating:
5.0

Customer did not leave a comment.

Colleen N. 
Rating:
5.0

Unable to log in you till on property. Not everyone picking up knows or has that capability. Store was closed. Difficulty reaching someone. Charged extra, still waiting for refund.

Nicholas P. 
Rating:
4.0

There was a French Fry left on the dash from prior renter. Otherwise the truck was clean.

Kathleen V. 
Rating:
1.0

Customer did not leave a comment.

William D. 
Rating:
3.0

Customer did not leave a comment.

CATHERINE M. 
Rating:
5.0

Green outlet was very friendly to work with and we couldn't have had a better experience. We've never had a bad experience with any of the local uhaul locations. They are very professional and make the rental a smooth and easy process. Tom and Sue Armona Thank you

Susan A. 
Rating:
4.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

LISA Y. 
Rating:
3.0

my first experience was a complete nightmare.

anthony M. 
Rating:
4.0

Customer did not leave a comment.

Paul C. 
Rating:
3.0

Auto drop off should take less time.

John V. 
Rating:
5.0

Customer did not leave a comment.

CARY R. 
Rating:
3.0

Customer did not leave a comment.

HARRY JR V. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
2.0

The lady wasn't friendly, took far too long, questioned multiple times how and why I rented the trailer, didn't know how to finalize the rental. Remember that renting a trailer or anything is only part of the task -- make it quicker and easier when people are in the middle of a major move!

Brad L. 
Rating:
5.0

Customer did not leave a comment.

Natasha V. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Vincent M. 
Rating:
5.0

At this location all staff were pleasant, professional, and courteous. They were extremely accommodating of changes in rental needs, and did not require deposits, and or additional fees as I was told by another location in Lake Ariel. This location should be given an awards for outstanding customer service!!

Vito M. 
Rating:
5.0

The service at Honesdale U-Haul was exceptional. The people are so friendly and informative. I have never rented before and I sure will go back and refer. Beyond clean and sanitized. Well done. Didn't get there names wish I did. Thanks

Winifred M. 
Rating:
5.0

Customer did not leave a comment.

Roy S. 
Rating:
5.0

Customer did not leave a comment.

Aaron K. 
Rating:
4.0

Customer did not leave a comment.

Antonino A. 
Rating:
5.0

Love this location very nice staff!

Erin C. 
Rating:
3.0

Customer did not leave a comment.

ADAMEUGENE L. 
Rating:
5.0

Nice location and the lady who helped me was very nice it was a great experience!

Erin C. 
Rating:
4.0

Customer did not leave a comment.

William M. 
Rating:
4.0

Customer did not leave a comment.

Janet C. 
Rating:
1.0

over all the return via cell phone was not as easy for me. i would have rather return the truck to attendent.

Linda N. 
Rating:
4.0

Signing up for the truck and returning the truck was a nightmare. Take a picture of this, take a picture of that. OMG. I don't have a smart phone. I have simple flip-phone to make calls... nothing else. Luckily my partner has a smart phone, or we never could have gotten this done. The truck was great, getting it - not so great.

Richard H. 
Rating:
5.0

New easy to operate vehicle.

Darrell P. 
Rating:
5.0

Excellent job!

Richard A. 
Rating:
4.0

Customer did not leave a comment.

Brittany M. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Joseph S. 
Rating:
3.0

Customer did not leave a comment.

Vincent M. 
Rating:
5.0

Customer did not leave a comment.

irene P. 
Rating:
5.0

The lady was above exceptional and polite!

Tina Y. 
Rating:
5.0

Customer did not leave a comment.

JOSE G. 
Rating:
5.0

Customer did not leave a comment.

Linda P. 
Rating:
5.0

I was pleased with the Honesdale Location. However it was after hours at the time of drop off. I will be terribly disappointed if I am penalized $20 due to the Poor Behavior of the Bloomfield Manager. Needless to say, if I am assessed a Fine, I will never use your Company again.

Daniel S. 
Rating:
3.0

My uhaul was covered in snow from the last storm. I had to fight to get the wind shield wipers to work. I was quoted at 79 for the rental with the mileage I estimated. I stayed under my mileage and filled the truck back up with gas before I returned it. I was billed 128 and then my card was charged 139. RIP off

Lacy L. 
Rating:
2.0

Arrive to open store on time. computer training needed- waited 2 hours to check out truck. loose dirt in truck. Left truck full but picked it up 3/4 and no compensation for that.

John R. 
Rating:
5.0

Good staff and service.

Roy S. 
Rating:
5.0

owsome service

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Vera H. 
Rating:
5.0

Customer did not leave a comment.

fred S. 
Rating:
5.0

Customer did not leave a comment.

Pamela T. 
Rating:
5.0

They were nice on the phone & in person. Did not rush me. Explained the new policy to get my license photo. I will definitely use this location as much as possible when getting a uhaul.

Pamela T. 
Rating:
5.0

Customer did not leave a comment.

Cartha C. 
Rating:
2.0

It wasnt the location it was the over all cost and lack of communication. I was quoted 1 price then had to pay nearly double. The cost of mileage is WAY to high and the terms of the contract are too complex!

Christina M. 
Rating:
4.0

Customer did not leave a comment.

jean S. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Camp T. 
Rating:
4.0

make sure the tires r good, we had a tire come apart on the turnpike 40 miles into the trip. Sat on the side of the road for 3 hours, with a winey 6 yr. old. Not to pleasant on a Sunday, during rush hour.

daniel S. 
Rating:
5.0

Customer did not leave a comment.

christine M. 
Rating:
3.0

Have the equipment at the location originally chosen. My local Uhaul agent was 7 minutes from my house, yet I had to drive an hour and a half round trip to get the truck. Totally unacceptable!!!

William T. 
Rating:
1.0

Truck was dropped on return date and they carged me an extra day. No gas stations near facility to top off fuel level. Was charged fuel fees.

SHANE C. 
Rating:
5.0

The location I picked up my rental was great!!!! Not the u- haul number I called to make my reservation was harrable I made my reservation a week in advance and then was called a day before to ask if I could go 153 miles to pick it up a day before I needed it then was told they would up grade me and give me a day for free was not happy I live in Pennsylvania and wanted to pick up the trailer in Middletown NJ so instead of taking me 2.5 hours it took me 4 hours to get there and 5 hours to get home had a harrable experience

ANDREW S. 
Rating:
5.0

Service was good and person helping me was great.

Ethel R. 
Rating:
5.0

Customer did not leave a comment.

matt D. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
3.0

Customer did not leave a comment.

Sean M. 
Rating:
4.0

Reduce the gas price. Have ramps to rent for smaller trucks. Have wider ramps.

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

jean S. 
Rating:
5.0

Customer did not leave a comment.

Erica R. 
Rating:
4.0

Customer did not leave a comment.

Arnold C. 
Rating:
5.0

Greatest place to do business with

paula B. 
Rating:
5.0

I have rented there many times before. The experience is always excellent.

Edward E. 
Rating:
3.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Great place to do business with. Highly recommend

paula B. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
3.0

Uhaul needs to fix their online check in system

JOHN N. 
Rating:
5.0

Great experience

paula B. 
Rating:
5.0

Customer did not leave a comment.

Enrico F. 
Rating:
5.0

Excellent place to rent from. Highly professional,polite, and friendly

paula B. 
Rating:
4.0

The online pickup function could do a better job of figuring the gas refill level of truck if it is not fully filled at pickup

Gerard C. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Mitchell W. 
Rating:
5.0

The pricing and customer service was superb. Uhaul was a real life saver for my moving needs

Andrew L. 
Rating:
5.0

I feel that the UHAUL rates are too high! I rented the UHAUL truck for a school fundraiser. The agents at the UHAUL rental place were very friendly and knowledgeable.

matt K. 
Rating:
5.0

A+

Paula B. 
Rating:
5.0

Customer did not leave a comment.

fred S. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Great service, clean vehicle. My first time driving a box truck, and it was easy to manage. Thank you! Highly recommend this location for Uhaul rentals!

Suzanne P. 
Rating:
5.0

Customer did not leave a comment.

Brenda E. 
Rating:
5.0

Customer did not leave a comment.

ELAINE C. 
Rating:
5.0

Customer did not leave a comment.

Chris E. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Best place to get a uhaul. Great customer service. 100% satisfied

paula B. 
Rating:
5.0

Just a great experience. Best place I rent from, which is usually weekly

Paula B. 
Rating:
3.0

Didn't show us the truck. We had to go out and find it. The door was partway open with a coffee cup on the bumper and a hand truck inside that we didn't order. Online, we chose 7 am to pick up, but time was switched to 10 am (not the location's fault). We also did not get the location we chose to pick up at. Why bother having online choices? Again, not the location's fault, but U-Haul in general.

Tim S. 
Rating:
3.0

dropped truck off after hours, therefore cannot speak to location/personnel

Martha R. 
No reviews have been submitted for this location.

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