Customer Reviews for Green Storage Newmarket
(U-Haul Neighborhood Dealer)

38 reviews

122 Bales Dr E   Newmarket, ON L3Y4X1
(Bales Dr E & Davis Dr Newmarket)

(365) 529-2005

Location Hours

  • Mon-Sat: 10 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(365) 529-2005

122 Bales Dr E
Newmarket, ON L3Y4X1
(Bales Dr E & Davis Dr Newmarket)

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 4:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Why was I forced to pick up a truck 100km away with 1 days notice?!

Stephanie F. 
Rating:
5.0

Customer did not leave a comment.

Joshua M. 
Rating:
4.0

Returning the truck was not convenient and it took way to long to go through the process to return the keys to the lock box

Nilany F. 
Rating:
2.0

Mobile pick up was very confusing. We waited on hold for customer service for over 40 mins just told find out there was an employee on site watching us struggle the whole time. We were told no employee would be on site to help us.

Issac B. 
Rating:
3.0

Drop off was easy.

Matt S. 
Rating:
5.0

Customer did not leave a comment.

cesare M. 
Rating:
5.0

Customer did not leave a comment.

Mohammad P. 
Rating:
5.0

Customer did not leave a comment.

Ingrid B. 
Rating:
5.0

Customer did not leave a comment.

Earl Y. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Sara R. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
1.0

The location itself was fine it was the run around before hand that was a hassle. I was suppose to pick up the truck Wednesday and on Monday get a phone call that the truck is not available, so after calling back three times because of the call being disconnected on uhauls end we secured a truck a half hour further than where we were originally getting it. Wednesday comes around we drive to that location and there's no truck available so after dealing with it again have to drive an additional 20 minutes to grab a smaller sized truck than we originally asked for. Was promised $19 per truck per day, .69 cents a Km and a $50 reimbursement and when we returned the truck and checked in online the $50 reimbursement wasn't there. The man working for uhaul in Newmarket was great and polite and everything, but it was the poor experience beforehand that ruined it for me.

Alexander P. 
Rating:
5.0

It took a long time to verify I was surprised since I e rented from you before

LORRAINE C. 
Rating:
3.0

Customer did not leave a comment.

Erich D. 
Rating:
5.0

Customer did not leave a comment.

Stanley R. 
Rating:
5.0

Customer did not leave a comment.

LINDSAY SARA S. 
Rating:
3.0

Nobody came out to check the vehicle for damage not for mileage. I WAS BILLED INCORRECTLY FOR THE MILEGAE. MY MILEAGE WAS 40KM NOT 175km.

Orest T. 
Rating:
5.0

Vehicle and location of pickup and drop off were very satisfactory. The U-HAUL website however is a nightmare. We had difficulty getting key and had to call for assistance ( with long waits) and retiring the vehicle was even worse. The location is somewhat rural and it was rather disconcerting we had so much trouble. I was glad I had someone with me!

Jocelyn R. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

my original appt was booked for 10am in Innisfil and I ended up in Newmarket for 12pm so I was disappointed that my day got pushed 2 hours passed schedule plus i had to drive over an hour there and back ... it was a lot of driving that I did not anticipate so i was not happy about that. i should have been compensated for the massive inconvenience. i booked in advance on purpose.

Giovanna G. 
Rating:
5.0

Customer did not leave a comment.

Rahy H. 
Rating:
5.0

Excellent service. Staff was friendly and helpful.

Lisa B. 
Rating:
4.0

Location didn't have all of the moving blankets that I ordered. Would have been nice if they were able to fulfill my complete order.

Brian M. 
Rating:
5.0

Luke Crockett was excellent! He listened to my “story” and seemed genuinely interested! He filled out information quickly and was very knowledgeable regarding the U-Haul process!! Thank you for an excellent journey!!

KELLY ANN R. 
Rating:
4.0

Customer did not leave a comment.

PAVLO S. 
Rating:
1.0

The method for renting is unacceptable. A smart phone is needed and the customer is expected to do all the work. There is no alternative ! Even with a smart phone there was much difficulty in uploading the driver's license. Very frustrating, I was at the location for 2.5 hours just trying to rent a UHaul !! I have rented vans, trucks, cars on many occasions, and it takes minutes, not hours. I will be needing a van in the near future, and it will NOT be a UHaul.

VINESH C. 
Rating:
5.0

Customer did not leave a comment.

Konstantin S. 
Rating:
5.0

Dealer in Newmarket was first class. Put us on the weekly rate, just in case. Everything was explained and the extended van was a perfect size and very clean. Would definately rent again.

John B. 
Rating:
5.0

U-Haul app and website were a terrible user interface experience. Needed to engage staff at Green storage for both pick-up and return as app and website would not all for completed execution of either transaction. Was also promised a credit for the delay in picking up, due to buggy app/site, which was not applied.

Ryan T. 
Rating:
5.0

Clean new moving van. Easy location for pick up/drop off. Very satisfied with whole experience.

Diane O. 
Rating:
5.0

Customer did not leave a comment.

Ebrahim B. 
Rating:
5.0

ed was a great help knew his job well. veey friendly and courtious thanks Ed..

Mary S. 
Rating:
3.0

Customer did not leave a comment.

Marcos M. 
Rating:
4.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Janusz D. 
Rating:
5.0

The staff at Green Storage were excellent in dealing with some of the challenges I faced trying to use your mobile application.

Mike S. 
Rating:
3.0

I was a uhaul renter and $19 a day + before. To my suprise after i got back it was 3x that price. So 4 hours $111 . Not impressed. I am frontlines cleaner icu Southlake hospital and was moving my son from Toronto to newmarket from a apartment. I need $$ to help my two teenage boys with Coronavirus. Thanks. Jr Leblanc :(

Donald L. 
No reviews have been submitted for this location.

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