Customer Reviews for Greenwood South
(U-Haul Neighborhood Dealer)

Rating:

2.0

Self pick up and return did not work well. I continued to get messages to pick up truck for days after I had already returned. I put gas in truck and they charged me for gas. The older gentleman that help me with pick up key was rude and a smart ass. Can't get in and out of lot. Spent a half hour just trying to pull out. Last but not least, the truck ran like crap and squealed the entire time. Thank you for your time

Rating:

4.0

You guys doing a great job but the price is very expensive.

Rating:

1.0

Unfortunately customer service was lacking , the employee was angered about everything and the 3 other people before me and several after said it was the worst experience they had ever had. I had waited over an hour to get help even though I had reserved a truck and helped people dropping off before even acknowledging I was even there. I will not return to this location.

Rating:

1.0

The truck was dirty. The seat was ripped to hell. It rattled while driving. Also they messed up my reservation and its not the first time that location has done it

Rating:

3.0

It should be better explained that you are being charged for the mileage. I called the location i picked up to explain that we would be driving more than the original miles due to needing to make trips to have everything. I asked is there anything i should anticipate or needed to do because of this, and he said no, as long as i returned it on time. When we returned it, we were charged for the additional mileage drove, which cost us an extra $300 from what we already paid. This should have been explained better when I called so I wasn’t as shocked at the time of turn-in.

Rating:

3.0

Employees didn’t have the best customer service. I tried saying “thank you” and I got no response back as the guy was on his cell phone. One guy got mad because I didn’t back up to the trailer correctly. They seem like a couple of guys from New York that just don’t like to do their jobs. I also went to drop the trailer off the same night, and they had the drop off are blocked with other U-Haul box trucks. So I had to drop it off near the front entrance, which took me about 35 minutes, because it was difficult to maneuver with limited space.

Rating:

4.0

I have used him 3 times and I have never had a problem. He is a friendly guy and very knowledgeable and professional. I am always happy with his service

Rating:

5.0

Johnny was great! Called him on Saturday, about a truck on Sunday. Was coming from another state, and he was able to help me out. Was friendly and very helpful. Greenwood location met my needs and more.

Rating:

5.0

Friendly courteous service

Rating:

3.0

The dolly was loose in the truck. I discovered this when I open door for loading. I secured the dolly. I was charged for use of the dollly though I did not use it! The truck was not clean.

Rating:

5.0

This the best location in South Indianapolis to rent from. Lots of equipment, great location and superior service Thank you UHaul for .the Indy South location..

Rating:

5.0

👌🏻👍🏻

Rating:

4.0

I've rented from this location before. I don't recall there being a charge of by the mile but overall this was a quick easy thing for the move that I needed to do! I wasn't told about the checkout the steps of taking a picture of the back of the truck and getting a text message to check out the truck so I didn't get those steps done because I wasn't aware that it was going to happen cause I wasn't told about it. All I was concerned about was being charged the correct price since I didn't use all the miles I originally stated for use.

Rating:

1.0

Trailer was never inspected before pickup. Had to call roadside service before traveling to Texas to replace a tire!!!

Rating:

3.0

This location made the pickup & drop off experience simple & quick!

Rating:

5.0

The people that works make it so friendly and good

Rating:

4.0

Staff was friendly and getting the truck was quick. I neeed an extra day and they were able to extend it with a phone call. I have rented here before and always had a good experience.

Rating:

3.0

The insurance was put on and I was never asked if I wanted it cause I had full coverage insurance of my own. And they charged my card for it and I was never asked. The inside of it was not that clean I left it the way I got it. I cleaned my mess up that i had the best I could. Left it the way I got it.

Rating:

5.0

This place is great, Johnny always has a lot of equipment, he and his crew are very customer service oriented and do a fantastic job of taking care of the customer.

Rating:

4.0

My reservation got changed to a new location due to lacknof availability. When changed Uhaul changed my insurance selections without my confirmation. I originally declined insurance, didn't know they added it until I received my final bill via email.

Rating:

5.0

The inside of the truck was clean. The back not so much. I swept out what I could. Customer service was definitely A1. I appreciate him and his super friendly puppy.

Rating:

5.0

Gentlemen that helped check in the vehicle was super helpful

Rating:

5.0

Fantastic experience, very nice truck and site/personnel. Would rent from again.

Rating:

4.0

na

Rating:

5.0

Great customer service. Truck was clean and easy to use. Process was fast and easy. Would definitely recommend, and will return!

Rating:

1.0

The person who is supposed to services the client shouted at me multiple times. Also, even I returned the truck with more gas, was trying to charge me more money

Rating:

4.0

Convenient but equipment was not clean. Inside the cab everything was very sticky - door handles, steering wheel, seat belts and outside the ramp pulls were covered in an unknown substance..

Rating:

5.0

We have used several different UHAUL locations with somewhat mixed reviews. They all seem to be stronger in one area and a bit unorganized in another. This was our first time at this location and all areas worked in concert with each other. Same with the return process. Very happy and will be back again when the need arises.

Rating:

5.0

Great

Rating:

5.0

Did not interact with personal as it was an app dropoff

Rating:

5.0

Keep up the good work. Nice doing business with you

Rating:

3.0

The man with the beard checking in the trucks could be a little more polite. Also, the dolly in the rear of the truck had a broke zip tie, in which he later attempted to charge me for, despite it not being used.

Rating:

5.0

Owner was awesome. Went above and beyond to help me get a truck on very short notice with very little trucks available at the time. 10/10 would recommend this location to anyone!

Rating:

3.0

The U-Haul computer system was so slow that they got very backed up. 3 of the last 4 times I rented a U-Haul (from multiple locations) in the last few months, the computers were down or so slow they might as well have been. I have rented from three different locations in the last few months. It is always the same on the weekend. I was supposed to get a $50 credit from the guaranteed reservation, but I have not seen it on my account.

Rating:

1.0

I stopped in 3 days prior to the rental to make a reservation for a 15’ truck and 12 moving blankets. When I got there and waited for my turn, I was informed that Uhaul changed my reservation to a different location and they changed the size of my truck. The ruck was an absolute piece of garbage. It would not accelerate and it kept dying. The entire experience was horrible.

Rating:

5.0

Very easy and hassle free to return.

Rating:

3.0

I got overcharged even though I brought back my vehicle early. The truck was clean, but there was a cockroach in the cab of the truck.

Rating:

1.0

The owner of the place where rented was rude and was charged for an extra day. The trailer was brought back a day early in fact. Not a day late. But was still charged. I called and they didn’t fix the issue or refund my money. The trailer had a broken concrete paver inside when I picked it up. Was not clean. The floor was oily inside the trailer. Was not the experience I had hoped for.

Rating:

3.0

When I first got to the location to pick up my trailer. The first trailer none of the lights would work. No breaks and no turn signals. They then switched me to a different trailer. The second one was just a bit better. Still had one of the night running light was out. I would definitely spend a bit more time making sure the lights are all working. That is a really big deal, especially the break light and for the night time drive.

Rating:

5.0

Everything went smoothly. This is our go-to location for UHAUL.

Rating:

3.0

The air conditioning did not work in the truck that I rented and it was miserable

Rating:

1.0

U-Haul had cockroache infestation inside, truck had a headlight out. Horrible experience, had to trash everything from our daughters wedding we had in the U-Haul due to cockroach infestation. Lost a lot of money and memories. Owner at U-Haul place charged me an extra day for a late turn in. My U-Haul contract said I would return at 8:45am on Monday, June 29th, I returned it at 4:00pm on Sunday, June 28th. He processed to argue with me about the late return charge of $39.91 to my credit card. Horrible experience!!!

Rating:

3.0

The truck I reserved was not there when I arrived. 3.5 hours later I got a replacement truck

Rating:

5.0

Easy to deal with. Had everything I needed and an easy return