Customer Reviews for Guthries Self Storage
(U-Haul Neighborhood Dealer)

155 reviews

8707 Hwy 72 W   Madison, AL 35758

(256) 850-0262

Hours

  • Mon–Fri
    9:30 am–4:30 pm
  • Sat–Sun
    Closed

Services at this Location:

Contact Us

(256) 850-0262

8707 Hwy 72 W
Madison, AL 35758

Services at this Location:

Hours

  • Mon–Fri
    9:30 am–4:30 pm
  • Sat–Sun
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
5.0

The lady working was very helpful and knowledgeable

Amberly T. 
Rating:
5.0

Customer did not leave a comment.

Carlton B. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW W. 
Rating:
5.0

Customer did not leave a comment.

Nicholas H.  |  Overall Experience 
Rating:
5.0

I highly recommend Gutherie's storage-72. Best rates around the area. I rented A storage unit, A car hauler and A car dollie, All at the best rates I found. I mostly dealt with Tiffany and she was great everytime.

David R.  |  Overall Experience 
Rating:
5.0

The only complaint I have is I was charged a gas fee at return when I put gas in before I returned. The website was acting funny during the pre check in the day before. Otherwise, it was a good experience and would definitely use again.

Reggie R. 
Rating:
5.0

Very good service.. Best staff to help me during my move.

Andrew S.  |  Overall Experience 
Rating:
3.0

I didn't interact with employees while dropping of my equipment.

Andrew M. 
Rating:
2.0

There were 4 new trucks and we got the one that was very old and difficult to use. The online process was difficult. I tried to find out how much the extension was going to be multiple times and couldn't get the information, so it was way more than expected.

Natasha M. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
5.0

They were amazing! They were VERY helpful and kind. The staff was amazing.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Nicole C.  |  Overall Experience 
Rating:
5.0

Showroom Detailing on At 647 Nance Road, Huntsville, Alabama is the location I originally reserved the trailer from. However I show up at 9am 11/12 to pick up the trailer and no one was there. Showroom Detailing has no business renting U-Haul equipment, if that's how they are going to run it. Thankfully Guthrie's Self Storage had a trailer available and was able to save the day. Guthrie's employees were very friendly and provided great assistance.

Michael M. 
Rating:
5.0

Very polite and quick to serve.

Robert W. 
Rating:
4.0

Customer did not leave a comment.

Boyd L. 
Rating:
4.0

Customer did not leave a comment.

Blake S. 
Rating:
4.0

Customer did not leave a comment.

Luis G. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Customer did not leave a comment.

Mort L. 
Rating:
5.0

Customer did not leave a comment.

charles H. 
Rating:
5.0

Tiffany was helpful and nice. Service was quick and efficient.

Rakeshia M. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Needed to downsize to a smaller unit and we had to change to a different location and vendor as this location would not price match. We are saving $35 a month to be at a different location but it would have been more convenient to stay with Guthrie’s

Ronnea R.  |  Overall Experience 
Rating:
5.0

The windshield was still full of dried bugs, but the rest of the truck was really cleaned.

Dotty M. 
Rating:
5.0

Customer did not leave a comment.

Barby S. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
1.0

No way

RICKY L. 
Rating:
5.0

Tiffany was so helpful, knowledgeable, and professional. She was always ready to assist and answer any questions. Thank you for being such a wonderful person! You made choosing Guthries a very easy choice!

Martha B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laticia E. 
Rating:
5.0

Customer did not leave a comment.

Tracey Y. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey A. 
Rating:
5.0

Can't improve PERFECTIoN !

Jerry S. 
Rating:
5.0

Nothing to add.

Eddie G. 
Rating:
5.0

Customer did not leave a comment.

Norman T. 
Rating:
3.0

Customer did not leave a comment.

Kerry R. 
Rating:
5.0

Excellent customer service. Friendly folks and a very clean store.

James M. 
Rating:
5.0

Very friendly and helpful people and a quick process.

George B. 
Rating:
5.0

Everything went fast and as expected. No issues! Friendly customer service.

Alexandra R. 
Rating:
5.0

Customer did not leave a comment.

Kimberla B. 
Rating:
4.0

Slightly more prepared with trailer hooked up and ready to go. I also did not appreciate starting with a half tank vs a full tank. Know that I returned it with half a tank, but basically I had to fuel up before I went anywhere. Overall, the employees were friendly and helpful!

Trenton H. 
Rating:
4.0

Customer did not leave a comment.

Dorthy J. 
Rating:
5.0

Couldn't be happier. A flawless transaction! Many thanks and blessings to you.

Rose B. 
Rating:
4.0

Customer did not leave a comment.

Melanie O. 
Rating:
5.0

Great trip

Ronnie M. 
Rating:
5.0

I needed to extend my rental and when I called to inquire about it the phone went to voicemail as they were closed. But the lady (I can't remember her name) called me back and worked it out for me. Excellent service!

Billy O. 
Rating:
5.0

Don't change the puck up and drop off locations after the reservation has been made.

Kim K. 
Rating:
5.0

Excellent service! Best U-Haul location I have ever been to!

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Lance M. 
Rating:
5.0

Great customer service! I highly recommend Gutheries.

Jamie C. 
Rating:
5.0

I have used climate controlled and non-climate controlled units at Guthrie’s and highly recommend them to anyone with storage needs. Facility is clean and well maintained, and the staff is exceptional.

Charles B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dwayne S. 
Rating:
5.0

Staff was friendly, helpful, and efficient.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Saleswoman was great!

MATTHEW B. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

Nobody there

Aaron S. 
Rating:
5.0

Customer did not leave a comment.

ELI M. 
Rating:
5.0

Great associates at this location

Johann M. 
Rating:
5.0

Customer did not leave a comment.

Deborah H. 
Rating:
5.0

Customer did not leave a comment.

Karen F.  |  Overall Experience 
Rating:
5.0

Nothing to add. Excellent pick up experience.

Neal H. 
Rating:
5.0

Customer did not leave a comment.

Richard O. 
Rating:
5.0

Awesome people!

Jimmie H. 
Rating:
5.0

Excellent customer service- explain everything in details how to connect trailer- I would recommend this location for anyone looking for Uhaul rental.

Rose T. 
Rating:
5.0

This storage facility is the best in Madison AL. The staff are great and have always provided great customer service

Timothy R.  |  Overall Experience 
Rating:
5.0

Great facility, and great folks! Left this site for one of your other facilities that's only 4 miles from my house (rather than 40 miles!). Also, thank you so much for the military discount; it means so much to those of us who serve/served! Colonel Mike

Michael H.  |  Overall Experience 
Rating:
5.0

Outstanding associates at this location. They are very knowledgeable and very thorough too! Will be using this location to lockup storage needs in the future.

Johann M. 
Rating:
5.0

Customer did not leave a comment.

Dale A. 
Rating:
4.0

Customer did not leave a comment.

Aaron L. 
Rating:
5.0

Expect to be well cared for. Excellent service.

Neil F. 
Rating:
4.0

Customer did not leave a comment.

Andra C. 
Rating:
5.0

Tires so out of balance it shook my truck. I ratcheting strap held well, other not. Unit needs maintenance badly.

Tom U. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

NATASIA C. 
Rating:
5.0

Customer did not leave a comment.

Ryan W. 
Rating:
5.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
5.0

Customer did not leave a comment.

Jerry H. 
Rating:
4.0

Customer did not leave a comment.

Darius T. 
Rating:
5.0

Very friendly staff, I showed up a little early before they opened and they still helped me.

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

WenHsien L. 
Rating:
5.0

Customer did not leave a comment.

Terry B. 
Rating:
5.0

Customer did not leave a comment.

Roger B. 
Rating:
5.0

It seemed that the left side ratchet strap does not release well, the right side did. That ratchet may have a fault. This made it more difficult to attach strap over the 245/40-17 tire of my car. The video https://youtu.be/TDhfCzvzIGw shows leaving the 2x8 in the tire channel under the tire and strapped. This is worrisome as to stopping the car for forward motion at braking. I think the straps need to have the ability to go "basket" over the entire top half of the tire instead of a partial loom at the back and a long single strap down to he ratchet more forward. I will opt for a trailer method next time.

SAMUEL M. 
Rating:
3.0

Put gas in truck and still got charged $18.25 for gas!

SONYA B. 
Rating:
5.0

Customer did not leave a comment.

Tim I. 
Rating:
5.0

Staff were very helpful and professional

Chris M. 
Rating:
5.0

Ariel was awesome!

Tiffany M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROTESHEIA B. 
Rating:
4.0

Customer did not leave a comment.

Timm R. 
Rating:
5.0

Excellent storage facility!!!

Cindy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Carla W. 
Rating:
5.0

Renters need to report any deficiencies, or malfunctioning parts. The Steering mechanism on my unit needs to have a mechanic trouble-shoot the Steering system. Other than the Steering mechanism, I rate my unit 💯 %.

Norma C. 
Rating:
5.0

You were great. Thank you

Carla M. 
Rating:
5.0

Quick and easy rental pickup and return. Friendly helpful staff. Great experience.

Eric F. 
Rating:
5.0

The staff always was polite and friendly. This was a good storage experience for me

Timothy K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frances R. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA D. 
Rating:
5.0

The staff was excellent. ONLY problem was TRUCK EQUIPMENT ... 1. INSUFFICIENCT STEPS AND 2. GRAB HANDLES. ... NO STEP UP and NOT ENOUGH GRAB HANDLES FOR PULLING SELF. THAT'S A BIG PROBLEM-!

MARY A. 
Rating:
5.0

Great host at this location

JOHANN M. 
Rating:
3.0

My biggest review should be that the truck cab are not suitable for 6'3” men driving for 700 or more miles.

CHARLES W. 
Rating:
5.0

Trailer was ready when promised. Staff was helpful with hookup and checkout of trailer. Plenty of paved room to maneuver trailer.

JAMES R. 
Rating:
5.0

Difficulty getting the lock to open. Caused a delay in retrieving the truck. The U-Haul App was horrible. Wouldn't load, had to re-enter information 3-4 times before it would save the information.

Edward H. 
Rating:
4.0

This location was not my choice. It was 10 miles out of my way. This resulted in additional miles. I should not be responsible for this.

Ronald R. 
Rating:
5.0

Staff was very knowledgeable and helpful.

TIMOTHY H. 
Rating:
5.0

No improvement needed

SHELIA P. 
Rating:
5.0

Great experience

JIMMIE J. 
Rating:
5.0

Customer did not leave a comment.

RALPH C. 
Rating:
5.0

Customer did not leave a comment.

Katie B.  |  Overall Experience 
Rating:
5.0

Tiffany was fantastic to work with. With us moving to Huntsville site unseen, I was able to procure storage with her that allowed an ABF Upack truck trailer to be left and unloaded. Highly recommend.

Richard K.  |  Overall Experience 
Rating:
5.0

Two and half year customer and very satisfied! Thank you!

Benjamin V.  |  Overall Experience 
Rating:
5.0

Solid atmosphere and wonderful service at this storage unit

Aaron C.  |  Overall Experience 
Rating:
5.0

The staff working here were SO great. They were so friendly, so helpful, and personable. They made the whole move-in, and move-out processes super smooth & easy. I didn't have any questions cause they were thorough. But i really liked how nice they were. I went in there in pajamas, frazzled and frustrated from moving and everything. I know i looked and acted crazy. They didnt look at me like i was crazy or treat me any differently. The place i was at before this one did, so it just made me feel good to be treated better. Thanks for all your help ladies. Yall rock. I will definitely use this facility again when i need to.

Chandler K.  |  Overall Experience 
Rating:
5.0

I’ve used a lot of storage facilities over the years for various reasons, and Guthries is by far the best! Friendly staff, great facilities, excellent rates and they really really do make the move in and move out process super easy. They’re so accommodating and if I ever need a storage facility again - it will be Guthries.

Joshua P.  |  Overall Experience 
Rating:
5.0

Great facility! Would highly recommend

Andrew P.  |  Overall Experience 
Rating:
5.0

This place was the best all-around storage facility I’ve ever done business with! Jermaine and his wife were more than helpful and accommodating to my individual needs! I’m so thankful for them and can’t wait to do business with them again. More businesses in America need to operate the way that they do! Thanks so much and God Bless y’all!!

DAVID C.  |  Overall Experience 
No reviews have been submitted for this location.

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