The staff was absolutely wonderful and very helpful
Fred Anderson
Customer Reviews for Guthries Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location told me one price when I reserved was told another. Drop off was horrible. You app did not work My call for help did not work.
SHERRY CAPPSI appreciate the professionalism and great personality of the young lady that assisted me during the transaction.
Paulette JOHNSONUpdate the lights, maybe replace the brake pads
Adriana SegundoTrucks cargo area leaked
Ralph HornbakerTurn signal sticks on the truck I rented but otherwise everything worked perfectly.
Dan SchleriewilerSheneca provided excellent customer service!
Nikia LightfootThe location was nice (new) and the staff was friendly. I did, however, have an issue but do not think it was the result of the staff at this location. I reserved a truck, two furniture dollies, and 12 furniture blankets. Upon arrival, the truck was available but the dollies and blankets were not. They did have one dolly but would not rent it to us as we were going from AL to FL. It was for local moves only. This meant we had to drive around the Madison/Huntsville area to find/purchase dollies for this move. Since we flew in from FL and took an Uber to the U-Haul location, the truck was our only mode of transportation. This complicated things and delayed the start of our loading/travel by two hours. Since the blankets were not available, we had to use other things to cover/pad the furniture. No one notified us in advance of the missing equipment so we had to make adjustments upon our arrival. I've rented from U-Haul a number of times and never had this type of complication. I hope that should I rent equipment again, I avoid a repeat of this situation.
Sean MayPLEASE CHANGE THE EMAIL ASSOCIATED WITH THIS ACCOUNT TO: del@antmaninc.org
DELWIN MCGEEThe smell of either cheap perfume or air freshener was terrible. It gave me an allergic reaction. I nearly lost the ability to drive due to vertigo from that scent
Joey MorganClean and professional storage facility. The entire staff was friendly and helpful. I would gladly rent from this facility again if future storage needs arise.
Christopher Keir | Overall ExperienceExcellent experience
Ronald CochraneGreat Facilities
Steve Taylor | Overall ExperienceThe uhaul app would not work on new Samsung phone for truck return. The wait time for initial approval on the app was about 15 minutes, need to be more responsive to customers on a busy move day.
David WiethopNo issues, but the truck struggled on the hills and there were leaks of some type of fluid that stained my driveway. The staff was absolutely amazing!
Troy MoyersService and accommodations were great. A special thank you to Sheneca, she was so helpful and friendly. She made a stressful situation for me, one of ease. Thank you!
tiffany hall | Overall ExperienceThe lady that waited on me was helpful, polite, friendly, and professional. Excellent customer experience at this uhaul location. Will definitely use this location again
Michael GardnerIt was clean but the brakes was loud and you had to add a lot of pressure to get it to stop.
Fatima BennettSo grateful to find a rental as a walk in. The service was amazing and truly appreciated the kindness.
monika scott-rogersThey are simply the best, great people and great place, sad to be leaving!
Jerry Swigart | Overall ExperienceThe team at Guthrie’s 72 was nothing but helpful and accommodating with all our request for outdoor RV storage. Thanks so much!
JEFF MENNICKE | Overall ExperienceVery courteous staff. They did a great job with check in and check out.
Adam ArnettFantastic experience. Thank you!
Alexander MahdiExcellent customer service!
Mark WhittVery good, friendly and knowledgeable staff, we found a campground to. Put our travel trailer, would use the facilities again. Thanks.
Jack Johnson | Overall ExperienceClean, safe, and updated storage facility. Great staff that are extremely helpful. Secure and easy access to your unit. Highly recommend.
Jason Trufant | Overall ExperienceVery nice experience. Thank you
John HardingThe staff was always friendly, helpful, & professional! I had a great experience & would highly recommend this facility.
Andi Adams | Overall ExperienceGreat experience and the service was amazing. Thank you all.
Roger PerkinsStay perfect
Jerry SwigartThe inside wasn’t “too” dirty, but it could have been wiped down after the last use. The dash was pretty dusty.
steven fortsonWe needed a short term storage facility and this was the perfect solution, from our interaction over the phone to our contract signing in the office, everyone was professional and prompt. Highly recommend this facility, clean, good lighting as I often was at the facility in the evenings.
Doreen(*Hammerandstain) Grannis-Viscovich | Overall ExperienceMy storage was broken into and I never received information as to who it was! They literally destroyed my storage and I truly believe it was someone who previously worked there because how else would the person get in the gate! I was originally told it was only my storage, the officer who came to do the report stated he was told it was more than 1 storage! They didn’t tailgate behind anyone to get on from what the cameras showed them! Just disappointed about that process overall 😢
Sabrina Pride | Overall ExperienceI would not recommend the W Meghan location in Gadsden, AL to anyone! The Madison location was perfect, friendly and very clean. The employees were incredibly helpful.
Bretton PoseyI very much liked everything about the facility except the location. It was about a half hour through heavy traffic to my house. I found a new covered secure facility for my RV closer to my location.
Tom Chesnutt | Overall ExperienceTruck was dirty. Moving accessories that were ordered were not provided. Called customer service and was not helpful. Had to drive to separate U-Haul vendor to get accessories
Matt DavidsonExcellent customer service.
Dwight LewisTruck had considerable amount of damage on exterior that was not properly documented prior to pick-up. Uploaded a number of photos during check in. Transmission has some serious issues as it would not shift properly and would hang up in a lower gear that what it should be during braking. Air conditioner was intermittent in its operation and radio would not work properly. This truck need some serious work before being rented again. No issues with the staff at the location. They were friendly during return process and were informed of the issues I had with the truck. Very helpful.
Dan BlalockI did an after hours return, I called this morning and the phone was answered by someone.
Cody SpanglerTake the truck up to speed and see how it runs.
JEFF CECHOVIC👍🏾
Jacques CollinsVery professional and helpful!
LAVERNE KIDDService suck try to charge me more, don't listen to the costumers.
Rodrigo PerezPrice increase is why I moved to another facility
Ricky White | Overall ExperienceGreat place, great staff, clean, super well maintained.
Michael Beiring | Overall Experienceprofessional and courteous
Troy EllisonThe truck leaked and wet up my mattresses and bed frame.
Nashonda GriffinAgent was courteous but didn’t really want to be bothered with me.
Erik MietschAlicia Cowan was very nice and helpful.
Calvin DavisThe lady working was very helpful and knowledgeable
Amberly TerryI highly recommend Gutherie's storage-72. Best rates around the area. I rented A storage unit, A car hauler and A car dollie, All at the best rates I found. I mostly dealt with Tiffany and she was great everytime.
David Reynolds | Overall ExperienceThe only complaint I have is I was charged a gas fee at return when I put gas in before I returned. The website was acting funny during the pre check in the day before. Otherwise, it was a good experience and would definitely use again.
Reggie RyanVery good service.. Best staff to help me during my move.
Andrew Sherrill | Overall ExperienceI didn’t interact with employees while dropping of my equipment.
Andrew MacKenzieThere were 4 new trucks and we got the one that was very old and difficult to use. The online process was difficult. I tried to find out how much the extension was going to be multiple times and couldn’t get the information, so it was way more than expected.
Natasha MayesThey were amazing! They were VERY helpful and kind. The staff was amazing.
Robert BlakeShowroom Detailing on At 647 Nance Road, Huntsville, Alabama is the location I originally reserved the trailer from. However I show up at 9am 11/12 to pick up the trailer and no one was there. Showroom Detailing has no business renting U-Haul equipment, if that’s how they are going to run it. Thankfully Guthrie’s Self Storage had a trailer available and was able to save the day. Guthrie’s employees were very friendly and provided great assistance.
Michael McDowellVery polite and quick to serve.
Robert WagnerTiffany was helpful and nice. Service was quick and efficient.
Rakeshia MckinneyNeeded to downsize to a smaller unit and we had to change to a different location and vendor as this location would not price match. We are saving $35 a month to be at a different location but it would have been more convenient to stay with Guthrie’s
Ronnea Roy | Overall ExperienceThe windshield was still full of dried bugs, but the rest of the truck was really cleaned.
Dotty MillerTiffany was so helpful, knowledgeable, and professional. She was always ready to assist and answer any questions. Thank you for being such a wonderful person! You made choosing Guthries a very easy choice!
Martha Bradas | Overall ExperienceI have used climate controlled and non-climate controlled units at Guthrie’s and highly recommend them to anyone with storage needs. Facility is clean and well maintained, and the staff is exceptional.
Charles Bradshaw | Overall ExperienceThis storage facility is the best in Madison AL. The staff are great and have always provided great customer service
Timothy Raines | Overall ExperienceGreat facility, and great folks! Left this site for one of your other facilities that's only 4 miles from my house (rather than 40 miles!). Also, thank you so much for the military discount; it means so much to those of us who serve/served! Colonel Mike
Michael Holway | Overall ExperienceAriel was awesome!
Tiffany McKinney | Overall ExperienceExcellent storage facility!!!
Cindy Parker | Overall ExperienceThe staff always was polite and friendly. This was a good storage experience for me
Timothy Kall | Overall ExperienceTiffany was fantastic to work with. With us moving to Huntsville site unseen, I was able to procure storage with her that allowed an ABF Upack truck trailer to be left and unloaded. Highly recommend.
Richard Koppinger | Overall ExperienceTwo and half year customer and very satisfied! Thank you!
Benjamin Vitale | Overall ExperienceSolid atmosphere and wonderful service at this storage unit
Aaron Calhoun | Overall ExperienceThe staff working here were SO great. They were so friendly, so helpful, and personable. They made the whole move-in, and move-out processes super smooth & easy. I didn't have any questions cause they were thorough. But i really liked how nice they were. I went in there in pajamas, frazzled and frustrated from moving and everything. I know i looked and acted crazy. They didnt look at me like i was crazy or treat me any differently. The place i was at before this one did, so it just made me feel good to be treated better. Thanks for all your help ladies. Yall rock. I will definitely use this facility again when i need to.
Chandler Korb | Overall ExperienceI’ve used a lot of storage facilities over the years for various reasons, and Guthries is by far the best! Friendly staff, great facilities, excellent rates and they really really do make the move in and move out process super easy. They’re so accommodating and if I ever need a storage facility again - it will be Guthries.
Joshua Payton | Overall ExperienceGreat facility! Would highly recommend
Andrew Parrish | Overall ExperienceThis place was the best all-around storage facility I’ve ever done business with! Jermaine and his wife were more than helpful and accommodating to my individual needs! I’m so thankful for them and can’t wait to do business with them again. More businesses in America need to operate the way that they do! Thanks so much and God Bless y’all!!
DAVID CARTER | Overall Experience