Customer Reviews for Hammersmith Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hammersmith Storage

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Frank K. on

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Customer did not leave a comment.

Keith M. on

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Absolutely nothing! The service was great and fast!

ROBERT H. on

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The truck I rented was a piece of junk. It was all over the road and it leaked inside both the cab and in the back. The dolly's I rented one had two broken wheels.

vidal M. on

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Great service provided by both attendants!! Very friendly and professional!

Malinda C. on

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Doug W. on

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Terrance A. on

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Laney C. on

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Pleasant and friendly. Would definitely do business here again.

RENEE D. on

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Vicki was so friendly and professional. They made my rental so easy.

BAILEY D. on

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Craig P. on

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I have had storage units at Uhaul facilities before, and this place is one of the best. Melanie (owner/operator) was great to work on showing units and handling my needs. Highly Recommend.

Michael H. on

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Our experience was a very good one. This location was well informed and organized. We would definitely use them again.

Jeremy J. on

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Richard S. on

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Install backup cameras in the trucks. These are no longer expensive and would be a true safety option. I would pay and extra fee of $5.00 per day to have a backup camera.

James F. on

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Fatima H. on

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Was charged for two days only use rental for 24hrs was never told to download some app to do return of truck was told drop key in box outside office. I was also charge $25 sweeping fee, when I did clean truck before dropping it off . Will never rent from this location.

mike A. on

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david S. on

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Donald B. on

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Jason O. on

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Incredibly friendly

Matthew N. on

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Timothy H. on

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I had to call the after-hours number to get a code to open the gate. It took 15 to 20 minutes for that to happen. I was quizzed as to if this was the proper drop off location and indeed that's the address on my paperwork. I would just recommend providing a code for that location at the pickup location so that this delay doesn't happen again!

Darryl F. on

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I was impressed with how professional and respectful the Uhaul Rep. was with me. She was thorough in clarifying services and fees.

June W. on

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MONICA T. on

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MARK K. on

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Darryl F. on

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Employees are friendly but I have used U-haul services twice and always leave feeling I've been over charged. The van is advertised as $19.95/day and I filled with gas to full before returning. Just moving boxes from my house to storage (5 miles at most total) incurred another $20+. With gas, the total for 5 hours of use, ~$60. Misleading prices.

Scott S. on

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Anne D. on

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Calvin B. on

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Great service. Clerk was very friendly

Ronnie J. on

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They were VERY helpful to unloading a car trailer to uncoupling of that trailer. I’m handicapped and could not do it. I know SHE was not required to do it. Also, to the home office for allowing us to keep the truck extra time since my wife’s mother died the next day after our arrival.

JEFF R. on

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If it works dont't fix it

LEMUEL B. on

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James M. on

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WILLIAM W. on

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Daniel L. on

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JOHN L. on

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DAVID C. on

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Was very satisfied

Albert M. on

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RICHARD T. on

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Ronald A. on

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Great service.

Rudy L. on

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We use this location on a regular basis and Melony is always very helpful and accommodating. Luckily, this is the closest U-Haul location to our home.

Douglas S. on

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We moved in on April 26. That was a Sunday and after hours. Still, everything was in order, clean, and organized. We also dropped our 20-foot UHaul on the lot. That's a very convenient feature.

ted P. on

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Excellent service and I would highly recommend to others!

GARY B. on

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BILL H. on

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Ordered online for a outside RV storage space but was given no access code to get in so was not able to use the space since onsite office was closed.

Michael S. on

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Jamie C. on

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Ms. Melanie & Ms. Alexis were warm, welco.ing, knowledgeable & helpful. I'm looking forward to doing business with such a clean, safe & organized operation.

Sean S. on

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I was unable to visit te facility do to work complications but plan in moving in Saturday 3/2 thanks!

Austin B. on

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Emma M. on

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Very helpful front desk. Safe location.

TABITHA S. on

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Would definitely use again if needed in the future

CHRISTOPHER R. on

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Nice People

KENNETH S. on

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Wonderful place to store your personal items.

BOBBY P. on

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RICHARD F. on

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ELIZABETH M. on

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Wonderful experience! Melanie is delightful and most helpful. Highly recommend this facility.

SPENCER H. on

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Nina P. on

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I wish they had a facility to dispose of trash and stuff from moving.

Candice H. on

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Very helpful staff. Trailer was dirty when I picked it up, but I made mention of that.

GREG M. on

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Staff was always very helpful when you need them. Easy access yet very secure. I would rent there again should I need another storage unit.

TOMMY C. on

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We payed for climate control had a lots of damaged pictures. And other household items. Was misleading on Climate control.

JEFF R. on

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Donna K. on

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Bill G. on

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Excellent Service. Called for an RV storage site and they had just 1 available. Held it for me till I could drive there everything was VERY professional. Excellent. Highly recommend.

vidal M. on

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CHERYL G. on

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No complaints and if I need a storage unit again I will definitely use them.

ZULFIYA A. on

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Bery friendly, good place, clean. I will use it again and recommend to others.

Pam J. on

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The people were a joy to work with. The move went smoothly except for the weather. I will rent a truck again soon for the remainder of the move.

LARRY S. on

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A very upscale facility! This facility isn't a "run of the mill." If I need to rent a storage unit in the future, I use this facility.

Austin B. on

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Very friendly staff!

DAMON A. on

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Great staff, very responsive. Highly recommended.

LISA O. on

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ERIC Z. on

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RICHARD S. on

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RUBEN P. on

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Never had any problems.

Douglas R. on

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JOSEPH F. on

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Melody was true pleasure to work with. I also have rented several trailers and she has always been cheerful and happy to assist. Employees such as her are the reason that I will be back

GEORGE W. on

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Excellent, knowledgeable, fast service.

Mark F. on

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my experience was great!

DAVID H. on

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Joe G. on

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Robert S. on

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DAWN W. on

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The office staff was exceptionally friendly.

RAY P. on

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We enjoyed working with the people there and the RV space, while a challenge to get into at times, was convenient.

Stephen A. on

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JIM M. on

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The personnel went above and beyond getting us the size storage space we needed. They were very friendly and professional. We will use this facility again if we are ever in need of storage space.

ROBERT P. on

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vidal M. on

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Great location and support

Michael E. on

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The entire experience was super easy. Well done!

ANTHONY D. on

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LOWELL C. on

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Bruce L. on

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SUMPTER M. on

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Staff always friendly and courteous. This is the second time I have used the facility. Excellent service both times. Will use again when needed.

WALTER B. on

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Dealer was extremely helpful and organized.

MICHAEL S. on

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IMHO, the mileage charge is high. A dollar a mile is expensive + gas and insurance. Everything at this facility - Hammersmith - well, the very best customer service, friendly, warm, clean beyond belief, and I would highly recommend this location to everyone I know and don't know.

THE CROSSING A. on

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Our experience was amazing . Melanie was great to work with . We will be back .

stephanie r. on

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Everything went very well, we would highly recommend Hammersmith to family and friends.

Quentin B. on

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Wesley R. on

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Excellent place and service.

monique C. on

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LARRY W. on

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Nothing everything was fine. Thanks

JEFF A. on

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Mel was a great help with the u haul rental...we also rented storagefron her and was a good experience..

Nikki J. on

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John T. on

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Michelle L. on

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WAFFLE H. on

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Have non smoking trucks! That people are not allowed to smoke in them!

Todd G. on

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NICOLE B. on

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Great service!

REMONIA C. on

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Very helpful!

JAMES D. on

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MARVELOUS G. on

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The main reason for giving Average 3 star rating is because of the slowness of your system. The Employee was very efficient, helpful, and professional. It was your system. If you will upgrade it to something faster you will assure Excellence! With your employee and a faster system....EXCELLENCE!

Johnny R. on

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Dominic F. on

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Lisa T. on

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Everything was excellent

Joseph H. on

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Very friendly and helpful.

JAMES T. on

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hedi R. on

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FREDERICK R. on

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John C. on

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Jennifer L. on

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The staff there was SUPER friendly and helpful. Made sure I had everything I needed for my move. Will DEFINITELY use Hammersmith Storage in the future for all my moving needs

GERALD M. on

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Friendly and courteous staff.

JAMES D. on

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Shelby C. on

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Staff very friendly and helpful

SUE W. on

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The employee Melanie could not have been any more helpful and professional.

Stan H. on

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Excellent staff and management at Hamersmith Storage.

PATSY P. on

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The manager and employees at Hammersmith storage are very thorough, knowledgeable and friendly. Customer service is excellent!

Lawrence R. on

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VINCE W. on

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I had an excellent experience during check in to the facility with Travis. He was very efficient and courteous. I highly recommend this facility.

VICTORIA B. on

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The service desk representative was extremely professional and helpful. She made everything very easy!

KIM H. on

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Storage unit was clean and ready to use. Staff was excellent and very professional.

RICHARD R. on

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Very helpful in my meeting my needs.

PAULA G. on

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Cassie was very helpful. The unit was clean and easy to access. A good experience. thanks