Customer Reviews for H&M Roadside LLC
(U-Haul Neighborhood Dealer)

86 reviews

6650 Pine Forest Rd   Pensacola, FL 32526

(850) 308-1332

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat-Sun: 8 am - 2 pm

Services at this Location:

Contact Us

(850) 308-1332

6650 Pine Forest Rd
Pensacola, FL 32526

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat-Sun: 8 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

TERRY N. 
Rating:
4.0

The woman at the desk was very friendly but it took me a while to be served- she did not seem in any hurry which was frustrating for me on that day because we were two hours behind moving schedule due to failure of our original UHaul location to serve us. I felt it could have been quicker and more streamlined. But overall it was an OK experience and the contract and billing was clear and understandable.

Carly W. 
Rating:
5.0

Beth was very helpful with my situation and able to get me exactly what I needed. Willing to go above and beyond.

GARRETT S. 
Rating:
5.0

Customer did not leave a comment.

DEIDRE W. 
Rating:
3.0

Customer did not leave a comment.

Tom V. 
Rating:
5.0

Truck was ready when I arrived to pick it up and Beth was very knowledgeable and helpful.

GLEN A. 
Rating:
3.0

Customer did not leave a comment.

Jorin D. 
Rating:
5.0

Great customer service! I will definitely use this U-haul location in the future.

LATARSHA E. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL I. 
Rating:
5.0

It was friendly, quick service. Could ask for a better experience.

LESLIE W. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Deshaun C. 
Rating:
1.0

The van had dog hair in it and consistently had ac/ power issues the whole way.

CLIFFORD H. 
Rating:
5.0

Customer did not leave a comment.

MANUELITO G. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
3.0

Charges extra fr things that I wasn't aware of.

CHINA W. 
Rating:
5.0

Customer did not leave a comment.

LIAM W. 
Rating:
4.0

The uhaul site was down during checkout and the phone lines were crazy, I was unable to get a rep on the phone for 24 hours. Luckily this location called me as I was calling them to check in the equipment.

Gabrielle F. 
Rating:
5.0

Customer did not leave a comment.

Gonzalo Z. 
Rating:
5.0

Customer did not leave a comment.

PENNY N. 
Rating:
5.0

absolutely the best, thanks again.

ANTHONY R. 
Rating:
2.0

Couldn't get anyone on phone multiple times. Very crowded business with minimal space. Charged for insurance after I had checked decline when reserving...they asked my husband when he picked up truck, and he agreed. Not the most organized experience. Truck was great though!

LUIZ D. 
Rating:
4.0

Excellent customer service. Easy and quick process!

JOHNATHAN P. 
Rating:
5.0

Your in person and online experience were without a doubt the most pleasant and well suited. Friendly staff, ready equipment and great return system made me a repeat customer. Thank You!

ISRAEL G. 
Rating:
1.0

Worst experience ever with any company in my life. Scheduled and appointment for a pick up truck at 11:30. When I got to my appointment the only worker in the whole building was outside talking to another customer, so I waited in the wait area until she finished, once she checked me in it was 11:45. Once she finished checking me in she advised me they do not have the pick up truck at this location (even though the website allowed me to reserve it) so I was stuck with the big truck. At this point she sent me a text message to confirm the truck didn't have any marks etc before leaving. She sent the text 3x and the link would not work so she then sent it to my email and it finally worked. At this point it was already 12:00 and my reservation was supposed to be at 11:30 for 2 hours. I was under the impression she would change the time since I didn't actually leave until 12:00. Upon returning the truck at 2:00 she then told me I gotta as considered late and would be charged another day. I questioned why when we didn't even leave until 12:00 and that was not my fault. She then told me I can take it up with the manager. Once we get inside to speak to the manager, the worker tells the manager about the situation but says our appointment was at 11:00 and we showed up late at 11:30. I then said that is not true I have a screenshot of my reservation in my phone for 11:30. The manager then starts yelling to me and the worker telling both of us to “shut the hell up” and then tells me not to correct her employee and that she is the boss not me. My husband then says ma'am we are just trying to explain the situation but your worker is lying about the reservation time. I then ask to speak to her boss, the manager then yells “ I own this mother fucker! Both of you leave now or I will call the cops!” Of course we do not leave because I would like to know why I am being charged for another day and trying g to explain to her the situation. She refuses to talk to me or my husband and continues screaming GET OUT NOW I AM CALLING THE COPS! So low and behold. We exit the building and I see that I have been charged TWICE and have no one to talk to about what happened because she refused to speak to us. I will NEVER use Uhaul ever again in my life. I can not believe we were treated like this.

BRANDY S. 
Rating:
5.0

My favorite U Haul location. Always friendly, always helpful, always provide the best service and make the experience pleasant. Thanks again.

ANTHONY R. 
Rating:
4.0

Customer did not leave a comment.

Carolyn B. 
Rating:
5.0

Great worker very polite and friendly. I don't see any problems

HELEN P. 
Rating:
5.0

Great service and would definitely recommend to anyone I know

Anthony T. 
Rating:
5.0

She was very nervous nice. Considering they haul site was down.

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

ALICE W. 
Rating:
4.0

No complaints. Agent was very professional and helpful.

CARLTON C. 
Rating:
5.0

Customer did not leave a comment.

Evaney G. 
Rating:
5.0

Very helpful staff!!!!

Evaney G. 
Rating:
3.0

I wasn't told at rental that an after hour charge would be $20. I was just told that it was no problem if I returned it after hours. We got to the store at 4:45 or so and just parked the truck, dropped the keys, which was the instruction, and we left. Had I known that all I had to do was run in to give them the keys in order to avoid the $20 charge, I would have since we got there before the store closed. It was frustrating too because we originally had reserved a confirmed truck at another location. That location didn't have the truck and referred us to another location. It's just frustrating because all around I was given misinformation not only on the truck being confirmed by the online reservation system but from the referral store, that was still open at return, not mentioning the return fee. Seriously, I would have run in because we were there before the store closed. And I believe that they were off in their return mileage because there is no way we put on 81 miles on a local move.

BARBARA R. 
Rating:
5.0

Beth was who I dealt with, and she was very helpful. She went out of her way to be helpful in every aspect of the transaction. And of course she was pleasant and easy to talk to as well. Great experience!

DAVID JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Anthony T. 
Rating:
5.0

People are great. Quick and responsive.

Larry B. 
Rating:
5.0

Super friendly staff and overall excellent rental experience. Equipment was clean and easily accessible. I would definitely recommend this location to friends and family.

ELIZABETH R. 
Rating:
4.0

Customer did not leave a comment.

CHARLES H. 
Rating:
4.0

6x12 Trailer right rear tire was completely flat. site had no air and would have to call a tow truck for air. i had my own air pump. also, hitch had great trouble getting on the ball, same ball i used for the last 7 uhaul trailer rentals in the last 2 years. i had to use my tools to try to get the latch around my ball, as it seemed to be distorted for some reaosn.

Omar Z. 
Rating:
5.0

Customer did not leave a comment.

LISA R. 
Rating:
5.0

Customer did not leave a comment.

Allison S. 
Rating:
5.0

Great friendly service. Always prompt and efficient.

Shawn W. 
Rating:
4.0

Customer did not leave a comment.

Roderick B. 
Rating:
3.0

Customer did not leave a comment.

LANGDON T. 
Rating:
4.0

Not much room to drop off outside the facility

John W. 
Rating:
5.0

Excellent customer service. They walked me through the process. While I registered and checked in online I still had some preliminary checkin which was confusing. Turning the vehicle back in was super quick and easy. Will certainly use them again in a few weeks for my main move.

Shawn W. 
Rating:
5.0

I absolutely loved my dealings with this company!!!

Kayla W. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
4.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

clean shop , with competent employees

ANTHONY R. 
Rating:
2.0

It concerns me that the Brake Systems are not kept up on these trailers. It also concerns me that the employees think the brakes are for emergency use will work without Brake Fluid.

DONALD EARL O. 
Rating:
5.0

Customer did not leave a comment.

kimberly S. 
Rating:
5.0

Customer did not leave a comment.

Fletcher S. 
Rating:
3.0

Customer did not leave a comment.

Ryne Y. 
Rating:
1.0

Customer did not leave a comment.

ANDREW R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

Andrew Y. 
Rating:
5.0

Customer did not leave a comment.

Patricia H. 
Rating:
3.0

Truck stunk fro cigarettes. Made the 1000 mile drive horrible. Had to drive during rain storm. Windshield washers were severely worn and truck storage area leaked damaging boxed contents.

TODD K. 
Rating:
5.0

Customer did not leave a comment.

Alexander T. 
Rating:
5.0

Thanks to Max, we will use your facility more often and will recommend you to others. Very Friendly

Anthony R. 
Rating:
5.0

quick in and out - good service

larry O. 
Rating:
1.0

Moving from a flooded apartment, because of a hurricane. Returned the truck back an hour late, and they charged me another 118.00 dollars!!! During these hard times, and all they cared about was money!! I will never use U-Haul again, and will let everyone know! Mileage rates are ridiculous and U-Haul takes advantage of it's customers!!!!

Erik F. 
Rating:
5.0

Despite not having internet access and recovering from a Hurricane they did a great job. The truck was clean and ready to go. I would recommend them to any one.

Douglas S. 
Rating:
5.0

Nothing. Very friendly staff

Monnica A. 
Rating:
4.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

suggest renting a lock for the truck.

Shirley H. 
Rating:
5.0

Offer more time on rentals. The local uhual dealer was very professional and friendly. They did the best they could to help my move be an easy one.

Angela H. 
Rating:
5.0

we moved to Pensacola Florida after 57 years in mich we did it after whitmer to over...anywho we used the biggest truck Uhaul has the 26' the booking and return process was perfect we could not have been happier with the equipment or the service people. thank you so much

MIKAROGER P. 
Rating:
5.0

Customer did not leave a comment.

Ron B. 
Rating:
2.0

Very nice people. When they're there

Roderick F. 
Rating:
5.0

Customer did not leave a comment.

taylor M. 
Rating:
5.0

Customer did not leave a comment.

Deloris S. 
Rating:
3.0

The location was not prepared for my rental. The specific U-haul equipment for checking out was having problems. The rental agent did handle the situation but had to redo the transaction. I had made a reservation thinking that it could be expedited but this was not what happened. This location did not have the appliance dolly I had reserved with the scheduling agent but it was not there as promised.

Bernice B. 
Rating:
5.0

Customer did not leave a comment.

Gilbert M. 
Rating:
1.0

Customer did not leave a comment.

Shelly G. 
Rating:
4.0

Max was very helpful and made everything easy. A plus for Max.

Terry H. 
Rating:
3.0

Customer did not leave a comment.

Victoria S. 
Rating:
4.0

Customer did not leave a comment.

Denese B. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS ROSS W. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

Adam Y. 
No reviews have been submitted for this location.

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