Customer Reviews for H&M Self Storage
(U-Haul Neighborhood Dealer)

627 reviews

26850 Encanto Dr   Menifee, CA 92585
(We are located on Encanto dr between Ethanac and McCall Blvd)

(951) 679-5948

Location Hours

  • Monday - Friday:
    10 am - 12:30 pm / 1:30 pm - 4 pm
  • Saturday - Sunday:
    9 am - 12:30 pm / 1:30 pm - 4 pm
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(951) 679-5948

26850 Encanto Dr
Menifee, CA 92585
(We are located on Encanto dr between Ethanac and McCall Blvd)

Services at this Location:

Location Hours

  • Monday - Friday:
    10 am - 12:30 pm / 1:30 pm - 4 pm
  • Saturday - Sunday:
    9 am - 12:30 pm / 1:30 pm - 4 pm
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

kevin W. 
Rating:
5.0

Customer did not leave a comment.

Kenneth P. 
Rating:
5.0

Good, fast service...

Rudolfo P. 
Rating:
5.0

Pickup time should be at 9 am or 9:30 am the latest.

Lino S. 
Rating:
5.0

Equipment was in excellent condition. Check-in was a snap. Instructions for return were great. Location is close. Could not ask for anything better. Tony was good to work with. Will use this site again.

Rodney F. 
Rating:
1.0

Application sucks, asks for a picture of the odometer- fuel and loops there endlessly, impossible to complete return using app. It says only takes 15 mins. took me more than an hour to be able to finish the remote return. No help available, no cust. Serv phone to call. Second time this happens wih same results. You need to revise your app, IT SUCKS!

Xavier L. 
Rating:
5.0

Customer did not leave a comment.

Mike A. 
Rating:
4.0

Customer did not leave a comment.

Jakolby P. 
Rating:
5.0

Customer did not leave a comment.

Cielo W. 
Rating:
5.0

Tony is awesome! I will definitely be back!!!

Todd S. 
Rating:
5.0

Customer did not leave a comment.

Elaine F. 
Rating:
5.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

The Manager was the Best U-Haul manager I've ever dealt with.

PATRICK W. 
Rating:
5.0

Customer did not leave a comment.

Phillip L. 
Rating:
5.0

Customer did not leave a comment.

Joe G. 
Rating:
5.0

No comments

Rodolfo R. 
Rating:
4.0

Customer did not leave a comment.

Francine L. 
Rating:
5.0

I dont know that anything needs to be improved. The gal working the front desk was very friendly and helpful. I will definitely their business again.

Jason C. 
Rating:
5.0

Great service, great people.

Ernesto M. 
Rating:
5.0

Customer did not leave a comment.

Vince C. 
Rating:
5.0

Great service, quick and easy

Jordan C. 
Rating:
5.0

Customer did not leave a comment.

Anthony H. 
Rating:
5.0

Customer did not leave a comment.

Yvonne H. 
Rating:
4.0

Customer did not leave a comment.

phil C. 
Rating:
5.0

This location was so helpful! I arrived and my reservation has been cancelled and I needed to move in a deadline. The woman who was behind the desk was so kind and helpful! She had me in a moving truck and on my way in no time! Thank you thank you thank you!

Dona J. 
Rating:
5.0

Customer did not leave a comment.

Faizal A. 
Rating:
5.0

Truck was ready and they called to make sure we would be there prior to close. Fast, friendly, and efficient. Thank you.

BARRETT B. 
Rating:
5.0

Customer did not leave a comment.

OCTAVUS M. 
Rating:
5.0

I like the fact that the truck can be returned to a different place which is convenient

REMY C. 
Rating:
4.0

Customer did not leave a comment.

VICENTE F. 
Rating:
5.0

Customer did not leave a comment.

ROMEO G. 
Rating:
3.0

Customer did not leave a comment.

SHERLYN G. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY H. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

ADRIENNE S. 
Rating:
5.0

Customer did not leave a comment.

Meghan C. 
Rating:
5.0

Customer did not leave a comment.

Vianey V. 
Rating:
5.0

Tony was excellent, very professional, friendly, polite & considerate.

LAMAR F. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN MARK W. 
Rating:
2.0

NO ONE , wants to drive 60 miles for moving and then drive back another 60miles plus 60 miles getting back home , just to give th e truck back i feel is ridiculous cuz you should leave customer drop in any close location for a better services!!! NEVER AGAIN

Carlos R. 
Rating:
5.0

The staff member (I forgot his name) was very accommodating for our rental truck pick up. He was very communicative and provided exemplary service.

ROGER W. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY V. 
Rating:
5.0

All's good

Gene B. 
Rating:
5.0

Customer did not leave a comment.

EDGAR R. 
Rating:
5.0

Our truck broke down on us several times.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

DONALD E. 
Rating:
5.0

Customer did not leave a comment.

LORI E. 
Rating:
5.0

Customer did not leave a comment.

Lissette R. 
Rating:
5.0

THE RAMP ON THE TRAILER IS not safe. There's a hole in the wire mesh and my dolly got stuck in the hole while I was loading my refrigerator by myself. The tire fell in the hole and caused the refrigerator to almost fall over on it's side and damage it. I was lucky. Please tell Tony about it. I dropped it off after hours.

ALBERT V. 
Rating:
3.0

Customer did not leave a comment.

CAMILLA M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Drop off was so easy. The manager was able to answer conservative of my drop off after hours. Completely walked me thru. Very appreciative.

REBECCA M. 
Rating:
5.0

Customer did not leave a comment.

SKYLER J. 
Rating:
1.0

Uhaul charged my acc $600 + for 1 day rental upon calling there was no explanation as to why those charges were made only that i would get my money back my the 11th. This is wreck less behavior bc you don't know someone's financial situation to take that much money out without my permission or an explanation i will never ever In my life use this company again

DURELENE M. 
Rating:
5.0

The manager was amazing and attentive to our needs and questions.

PRAISE O. 
Rating:
5.0

Customer did not leave a comment.

VALERIA A. 
Rating:
5.0

Nothing, you're already there. ana 🤓👍🏽

ANNA M. 
Rating:
5.0

Customer did not leave a comment.

veronica B. 
Rating:
5.0

Customer did not leave a comment.

Erich T. 
Rating:
4.0

Jose was awesome! Great guy. Friendly, and knowledgeable.

Jason G. 
Rating:
5.0

Outstanding customer service Genuine care and attentive to our needs

Sandra L. 
Rating:
5.0

Customer did not leave a comment.

laura P. 
Rating:
5.0

Customer did not leave a comment.

Carlos C. 
Rating:
5.0

Customer did not leave a comment.

SARA RAE W. 
Rating:
5.0

The lady that helped me and that called me was great she went out of her way to make sure I got the truck wish more people in customer services were like her she should get a raise

Jeffrey G. 
Rating:
5.0

Very helpful

JOHN L. 
Rating:
4.0

Customer did not leave a comment.

Michelle R. 
Rating:
4.0

Tony is personable and well trained. Teresa at your location in Homeland CA, is AWESOME! The u-haul I rented was clean. However, the doors could both use a good lubricant. Hard to open and very noisy. I reinjured my arm just trying to open the driver's side door. Other than that, it was a good experience.

DEBORAH O. 
Rating:
5.0

Customer did not leave a comment.

TOM V. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

The customer service lady was very helpful, positive and happy to help. Thank you

Miguel F. 
Rating:
5.0

Customer did not leave a comment.

iVAN G. 
Rating:
3.0

Customer did not leave a comment.

Shaila Sarino L. 
Rating:
5.0

Customer did not leave a comment.

Virginia G. 
Rating:
5.0

Tony did an excellent job in changing our reservation to an earlier day on a 5 minute notification.

LINDA C. 
Rating:
3.0

Front desk was incorporative when I needed to extend couple of days … I mean to say customer service.

RAM R. 
Rating:
5.0

On Uhaul Policy: Clarity on drop off point upon pick up. Is needed. Was told had to call in for location because sites only allowed so many pieces of equipment.. But other than that everything else was smoorh. Phone lines were backed up and slowed getting the truck gassed & to a drop off. Friendly, helpful.

DARLING D. 
Rating:
5.0

Was over charged for another day and when I called they transferred me n hung up

LYNETTE N. 
Rating:
5.0

Customer did not leave a comment.

Luis P. 
Rating:
5.0

Customer did not leave a comment.

Tom V. 
Rating:
5.0

N/A

Aaron G. 
Rating:
5.0

Always a pleasure to do business with this U-Haul merchant!

JAMES P. 
Rating:
5.0

The rep at the location is a great asset to the company

LARNELL P. 
Rating:
5.0

Your computer reservation system was screwed up and cancelled two reservations on subsequent days. Fortunately on the second try a van was available. The live person service was fine, the computer was a dunce. Uhaul should have shut down the computer system when it malfunctioned and made the customers call to make reservations by phone instead. It worked like that for decades before.

Gerald H. 
Rating:
5.0

Customer did not leave a comment.

RONALDO M. 
Rating:
4.0

Customer did not leave a comment.

ZACHARY C. 
Rating:
5.0

Easy phone checkin proess

Justin A. 
Rating:
4.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Front desk lady really help and patient two thumbs up 👍🏼

Maria S. 
Rating:
3.0

While the employee was extremely helpful, the truck I had reserved was not ready when I needed it, and they did not have a replacement truck (of the same size available). I was able to rent a smaller truck, and while the staff was extremely friendly and apologized it was still unfortunate that the truck I reserved was not there.

CARL D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM Z. 
Rating:
4.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

PAUL T. 
Rating:
5.0

Although U-Haul did not send a drop off text to this location they still accommodate me with excellent service

GERALD A. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

AAMAYAH S. 
Rating:
1.0

so your Uhaul i rented the gas pipe was vandalized and did not find out until i was re-filling the gas tank before i returned the truck on the same day. the gas was spilling all over on the ground at the gas station which could cause so much damages to my self and others. As a result i can not full-fill my oblication is to fill the gas tank to the level when i first rented. Chirs (believe his name) was aware of the issue at the return location. However i was still charged with the amount of 58.24 for not filling the gas. I called the next day and until now i have not seen it has been credited to my acccount. Please feel free to contact me at 602 617 4864

DAVID V. 
No reviews have been submitted for this location.

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