Kira R.
Customer did not leave a comment.
Customer Reviews for H&M Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of H&M Self Storage
David R.
Excellent customer service! Professional and very helpful!
Eli C.
Great service, I personally like that I was able to return it after hours, I rented trailers before and this made it very convenient.
Cody H.
Jose and his assistant were great!
Rhonda R.
Tony went above and beyond trading out my ball from another hitch. He also waited 15 extra min past closing to allow me time to arrive from over an hour away.
BLANCA H.
Truck overheated twice
James W.
The vehicle I rented was dirty inside and out. I had to dust off the seat I was going to sit on. The vehicle looked like it hadn't been cleaned in quite a while.
dylan M.
Had an appointment to pickup at 1:30 pm I got there 10mins early and the store was close from 11:30am to 2:30pm so I had to sit there for 1hr and wait called the uhaul appointment number and they want to send my 12miles out of my way to get another trailer very disappointed with the customer service
Octavio C.
Customer service was out standing!
Amy M.
The girl that work there was extremely sweet nice patience and fast .
THOMAS L.
Appreciated the politeness, and courtesy during truck pickup and drop off
Jason N.
This location was awesome for big U-Haul as a whole they should look into calling the customers when trucks aren't available instead of just cganfing the pick up 30-45 miles away from original location at $1.09 a mile that's crazy.
Lee W.
26850 Encanto is not listed as Menifee, but rather Romoland, CA on the Navigation app. Perhaps you can correct that in some way.
SHELLEY J.
Excellent, friendly, knowledgeable customer service...it was the best. Thanks for making a stressful time more relaxed.
Brenda B.
One of your people call me a day before telling me that I can pick the trailer on wildomar location on Thursday when I got there they told me that I wan on the wrong location I when to meniffe to pick it up
Daniel R.
Had to go to a different location to pick up the truck. The reservation sent to me showed the Encanto location for pick up. But that location did not receive the info on your end.
Selina H.
The truck stopped with my equipment and wouldn't start back up
Justin B.
I didnt like how they charged me 56 dollars after I brought it back with same amount of gas and cleaned and 1 day early being how the fixed rate I paid at my pick up was over a thousand bucks for 8 days and 1900 miles and I brought it back with only 18 hundred miles used and a day early. Very discouraging how I was jawed out of money. I'm going to report this to my bank and tell them to put a hold on that 56 bucks that uhaul jawed me out of. I will be using Penske from now on if this isn't handled.
Eddie V.
Great customer service
James S.
very helpful and accomidating
Roger L.
The person who we got the trailer from, poorly put the trailer on the hitch. He did not ensure al components (hitch, bolt and trailer were present and secured properly. He attached the trailer and emphasized only uhal personal should attach it. We were driving on a busy California freeway and the trailer came off the hitch and palmist cause a severe accident. We were stuck in the middle of the freeway for over an hour. We were towed to nearest uhaul.
JOHN O.
I have rented a space from H&M m for several months it was top shape for me.
Raybryan A.
This place is excellent with outstanding customer service and very accommodating.
Bradley H.
I originally reserved a truck at a location that was conveniently close to my house and agreed to the rate indicated. When I arrived to pick up the truck I was told that location did not offer the truck I reserved and was sent to a different location much further than I planned. The location I picked up the truck I ended up renting from was busy the the person helping me was not friendly which made an already upsetting situation that much more annoying. I also ended up paying much more than I planned due to the mileage that was added thanks to Uhauls mistake. Overall not a pleasant experience and would not recommend using online Uhaul reservations as they are obviously not accurate.
Rafael V.
Great service
Juan C.
Good customer service
Jim R.
I have used this U-Haul facility many times and I will keep going back and recommend them to other they are fair and willing to help out
David A.
My rentals was a mess
Wendy H.
when explaining the tire and how bald and thread baring it was he was appualed at how they allowed a woman with very sick child leave the state with trailor ... He was great ...
Howard H.
Awesome staff , even recommended a few things I was looking for , great attitude and would highly recommend
Arnetra B.
I did not have a problem with the location. I have a problem with the reservation. When I got the email, I called to alert your of the problem with the reservation. The time of pick-up was wrong and the size of the truck was wrong. I requested a 8 am pick-up and a 20' truck. I even changed the location of the pick-up. I got a 15' truck because of the mix up which cause me extra miles. I hope that you did not charge me for the extra mileage. This also caused more work for me.
STEVEN K.
It was all good except that they didn't have it where I told them that I wanted to pick it up
ana J.
Great customer service, friendly face! Very helpful young Latina lady.
CLAUDIA B.
It's was Tony's lunch break but he stayed to close me out so I wouldn't have to wait. Very good service.
Scott S.
Great customer service!
Scott C.
I had no problem with the location. I had a huge problem with the 24/7 check in. The app was not working and it took me an hour to rent the truck that was supposed to be picked up at 7:30. I will never do that again!
Meredith R.
Super kind staff. Very helpful
JAMES B.
Notified the manager of the fishtale issue at drop off. He indicated that he would give the unit a full inspection.
Michael M.
Better signage needed and entrance more clearly marked.
Mike K.
Excellent customer service. Couldn't of asked for a more professional and kind representative, who truly made my experience easy. Thank you very much.
Edgar E.
Nothing, service was excellent!
Diane W.
All of the above items should be corrected. Also customer service could be improved.
Mary s M.
Staff was very courteous and helpful. The service was excellent and very QUICK. This was a blessing in the heat.
Raul M.
Great customer service! very helpful & friendly employee.
Michael C.
The H & M person I spoke to, Tony, was rude. I will never rent another uhaul from there again. Because of how rude he was, I may never use uhaul after this.
David W.
A+
Dennis M.
Tony is very knowledgeable and professional thereby making the rental process quick and easy. The office, parking and equipment is clean. Kudos to Tony for a great job! Positive customer experience!!!
sheraz S.
No signs to drop off and very shady area
kevin K.
Fast and efficient!!!
Christina G.
The gentleman at the pick up location was extremely professional and helpful.
Dylan D.
Manager was very helpful and friendly. Much respect.
HAROLD R.
I would like to be called by a uhaul representative to discuss the issues we had. Please call me at 951-396-6981. Thank you
Ledean S.
I don't like being forced to download your app on it trying to return the truck
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