Customer Reviews for H&M Self Storage
(U-Haul Neighborhood Dealer)

574 reviews

26850 Encanto Dr   Menifee, CA 92585
(We are located on Encanto dr between Ethanac and McCall Blvd)

(951) 679-5948

Location Hours

  • Monday - Saturday:
    8:30 am - 12:30 pm / 1:30 pm - 4 pm
  • Sunday:
    9 am - 12:30 pm / 1:30 pm - 4 pm

Services at this Location:

Contact Us

(951) 679-5948

26850 Encanto Dr
Menifee, CA 92585
(We are located on Encanto dr between Ethanac and McCall Blvd)

Services at this Location:

Location Hours

  • Monday - Saturday:
    8:30 am - 12:30 pm / 1:30 pm - 4 pm
  • Sunday:
    9 am - 12:30 pm / 1:30 pm - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Drop off was so easy. The manager was able to answer conservative of my drop off after hours. Completely walked me thru. Very appreciative.

REBECCA M. 
Rating:
5.0

Customer did not leave a comment.

SKYLER J. 
Rating:
1.0

Uhaul charged my acc $600 + for 1 day rental upon calling there was no explanation as to why those charges were made only that i would get my money back my the 11th. This is wreck less behavior bc you don't know someone's financial situation to take that much money out without my permission or an explanation i will never ever In my life use this company again

DURELENE M. 
Rating:
5.0

The manager was amazing and attentive to our needs and questions.

PRAISE O. 
Rating:
5.0

Customer did not leave a comment.

VALERIA A. 
Rating:
5.0

Nothing, you're already there. ana 🤓👍🏽

ANNA M. 
Rating:
5.0

Customer did not leave a comment.

veronica B. 
Rating:
5.0

Customer did not leave a comment.

Erich T. 
Rating:
4.0

Jose was awesome! Great guy. Friendly, and knowledgeable.

Jason G. 
Rating:
5.0

Outstanding customer service Genuine care and attentive to our needs

Sandra L. 
Rating:
5.0

Customer did not leave a comment.

laura P. 
Rating:
5.0

Customer did not leave a comment.

Carlos C. 
Rating:
5.0

Customer did not leave a comment.

SARA RAE W. 
Rating:
5.0

The lady that helped me and that called me was great she went out of her way to make sure I got the truck wish more people in customer services were like her she should get a raise

Jeffrey G. 
Rating:
5.0

Very helpful

JOHN L. 
Rating:
4.0

Customer did not leave a comment.

Michelle R. 
Rating:
4.0

Tony is personable and well trained. Teresa at your location in Homeland CA, is AWESOME! The u-haul I rented was clean. However, the doors could both use a good lubricant. Hard to open and very noisy. I reinjured my arm just trying to open the driver's side door. Other than that, it was a good experience.

DEBORAH O. 
Rating:
5.0

Customer did not leave a comment.

TOM V. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

The customer service lady was very helpful, positive and happy to help. Thank you

Miguel F. 
Rating:
5.0

Customer did not leave a comment.

iVAN G. 
Rating:
3.0

Customer did not leave a comment.

Shaila Sarino L. 
Rating:
5.0

Customer did not leave a comment.

Virginia G. 
Rating:
5.0

Tony did an excellent job in changing our reservation to an earlier day on a 5 minute notification.

LINDA C. 
Rating:
3.0

Front desk was incorporative when I needed to extend couple of days … I mean to say customer service.

RAM R. 
Rating:
5.0

On Uhaul Policy: Clarity on drop off point upon pick up. Is needed. Was told had to call in for location because sites only allowed so many pieces of equipment.. But other than that everything else was smoorh. Phone lines were backed up and slowed getting the truck gassed & to a drop off. Friendly, helpful.

DARLING D. 
Rating:
5.0

Was over charged for another day and when I called they transferred me n hung up

LYNETTE N. 
Rating:
5.0

Customer did not leave a comment.

Luis P. 
Rating:
5.0

Customer did not leave a comment.

Tom V. 
Rating:
5.0

N/A

Aaron G. 
Rating:
5.0

Always a pleasure to do business with this U-Haul merchant!

JAMES P. 
Rating:
5.0

The rep at the location is a great asset to the company

LARNELL P. 
Rating:
5.0

Your computer reservation system was screwed up and cancelled two reservations on subsequent days. Fortunately on the second try a van was available. The live person service was fine, the computer was a dunce. Uhaul should have shut down the computer system when it malfunctioned and made the customers call to make reservations by phone instead. It worked like that for decades before.

Gerald H. 
Rating:
5.0

Customer did not leave a comment.

RONALDO M. 
Rating:
4.0

Customer did not leave a comment.

ZACHARY C. 
Rating:
5.0

Easy phone checkin proess

Justin A. 
Rating:
4.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Front desk lady really help and patient two thumbs up 👍🏼

Maria S. 
Rating:
3.0

While the employee was extremely helpful, the truck I had reserved was not ready when I needed it, and they did not have a replacement truck (of the same size available). I was able to rent a smaller truck, and while the staff was extremely friendly and apologized it was still unfortunate that the truck I reserved was not there.

CARL D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM Z. 
Rating:
4.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

PAUL T. 
Rating:
5.0

Although U-Haul did not send a drop off text to this location they still accommodate me with excellent service

GERALD A. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

AAMAYAH S. 
Rating:
1.0

so your Uhaul i rented the gas pipe was vandalized and did not find out until i was re-filling the gas tank before i returned the truck on the same day. the gas was spilling all over on the ground at the gas station which could cause so much damages to my self and others. As a result i can not full-fill my oblication is to fill the gas tank to the level when i first rented. Chirs (believe his name) was aware of the issue at the return location. However i was still charged with the amount of 58.24 for not filling the gas. I called the next day and until now i have not seen it has been credited to my acccount. Please feel free to contact me at 602 617 4864

DAVID V. 
Rating:
2.0

I was told I could get a discount once I arrived to get the truck because it was 16 miles from my address for pick up and drop off. Once I got there they said they're a 3rd party and couldn't help me but they could take my money? Not a good experience

MARISSA C. 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
5.0

Tony had everything ready to go. Check in was easy and quick. Great customer service. Thank you, Tony!!

TERESA L. 
Rating:
5.0

Customer did not leave a comment.

GUSTAVO Q. 
Rating:
5.0

Did the best to accommodate

MICHAEL L. 
Rating:
5.0

Truck was not clean at pickup. The truck was just giving a dust off in the cab, you could tell that the truck has not been clean, the strating wheel had dirt build up and was like tackie/stocky...good thing I brought baby wipes to clean off strating wheel. There was old food droppings in the cab....good thing I brought lysal aswell. The cargo part of the truck was dirty NOT swept, and has stains of like spilled liquids that dirt had dried too. So that part sucked because I had to move out asap and didn't have time to clean the rental. The outside of the truck was dusty which I really didn't care about, but windshield was so dirty. Also the truck was very unstable with how horrible the engine runs and motor hesitates to shift. The staff was completely awesome and other than a dirty truck and engine running ruff. My service at this location was great. Thanks for allowing your customers to leave feedback.

LONNIE D. 
Rating:
5.0

Customer did not leave a comment.

Jillian M. 
Rating:
4.0

Do to the fact i got my contract elsewhere I believe all parties involved should honor other dealers contracts do to confusion and putting the other dealer in the middle to sort it out.they all did a great job.the only set back was i read on line that the 26ft box truck would average 10.1 mile per gal and the max milage was 7.4 either full or empty other than that it was a dream to drive thank you for everything Tom

Thomas B. 
Rating:
1.0

I was told my rental was for three days. It wasn't true

ALI T. 
Rating:
5.0

Tony is fantastic-knows how to treat not only customers, but people the way we all should be treated. Fast, friendly service. This will be my go-to U-Haul location from now on. Thank you!

MICHELLE J. 
Rating:
4.0

Customer did not leave a comment.

ESCOTT N. 
Rating:
5.0

Customer did not leave a comment.

CARLOS L. 
Rating:
5.0

Customer did not leave a comment.

Lillian L. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

Brett O. 
Rating:
4.0

Customer did not leave a comment.

Emily P. 
Rating:
5.0

Customer did not leave a comment.

CESAR R. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

Customer did not leave a comment.

VICKIE O. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Very helpful and informative on the products and services

MARLENE S. 
Rating:
5.0

Not much they are doing just fine.

LANA T. 
Rating:
5.0

Everything was great staff was very nice

LED A. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

BRETT O. 
Rating:
5.0

Customer did not leave a comment.

ISIDRO G. 
Rating:
5.0

Great experience with top notch service!

James P. 
Rating:
5.0

Customer did not leave a comment.

Carlos R. 
Rating:
4.0

Customer did not leave a comment.

Bill Y. 
Rating:
5.0

Customer did not leave a comment.

Debbie P. 
Rating:
5.0

Tony was amazing. He helped me find the correct adapter I needed, was very kind and friendly. He hooked us up and unhooked us when we can back. If I need to rent a trailer again I will defiantly come back here again. Thanks Tony

Penny W. 
Rating:
5.0

Customer did not leave a comment.

Kira R. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Excellent customer service! Professional and very helpful!

David R. 
Rating:
5.0

Customer did not leave a comment.

Jason Z. 
Rating:
5.0

Customer did not leave a comment.

NELSON M. 
Rating:
5.0

Great service, I personally like that I was able to return it after hours, I rented trailers before and this made it very convenient.

Eli C. 
Rating:
5.0

Jose and his assistant were great!

Cody H. 
Rating:
4.0

Tony went above and beyond trading out my ball from another hitch. He also waited 15 extra min past closing to allow me time to arrive from over an hour away.

Rhonda R. 
Rating:
1.0

Truck overheated twice

BLANCA H. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
2.0

The vehicle I rented was dirty inside and out. I had to dust off the seat I was going to sit on. The vehicle looked like it hadn't been cleaned in quite a while.

James W. 
Rating:
2.0

Had an appointment to pickup at 1:30 pm I got there 10mins early and the store was close from 11:30am to 2:30pm so I had to sit there for 1hr and wait called the uhaul appointment number and they want to send my 12miles out of my way to get another trailer very disappointed with the customer service

dylan M. 
Rating:
5.0

Customer service was out standing!

Octavio C. 
Rating:
5.0

The girl that work there was extremely sweet nice patience and fast .

Amy M. 
Rating:
5.0

Customer did not leave a comment.

Danny V. 
Rating:
5.0

Customer did not leave a comment.

Fabrizio V. 
Rating:
5.0

Appreciated the politeness, and courtesy during truck pickup and drop off

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

Maria S. 
Rating:
3.0

Customer did not leave a comment.

Dustin A. 
Rating:
5.0

Customer did not leave a comment.

Russell M. 
Rating:
5.0

This location was awesome for big U-Haul as a whole they should look into calling the customers when trucks aren't available instead of just cganfing the pick up 30-45 miles away from original location at $1.09 a mile that's crazy.

Jason N. 
Rating:
5.0

Customer did not leave a comment.

Angel G. 
No reviews have been submitted for this location.

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