Customer Reviews for Hartsels Automotive
(U-Haul Neighborhood Dealer)

645 reviews

149 Lear Rd   Avon Lake, OH 44012
(@ Electric Blvd)

(440) 933-8497

Hours

  • Mon-Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(440) 933-8497

149 Lear Rd
Avon Lake, OH 44012
(@ Electric Blvd)

Services at this Location:

Hours

  • Mon-Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

UHaul the company wouldn't allow this location to brill this rental as a round trip returning truck to same location. Therefore it cost me an additional 100 dollars. Location was awesome, corporate UHaul is not!

BELINDA M. 
Rating:
5.0

Pickup / dropoff at this site was excellent. Operator was accessible, helpful and directed us through the online process. The back of the truck was not swept by the previous renter. We took care of it, upon our return.

David H. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

lizbeth W. 
Rating:
5.0

Customer did not leave a comment.

BRIAN P. 
Rating:
5.0

Customer did not leave a comment.

Brandon G. 
Rating:
5.0

Just have someone fix the passenger mirror so it can be moved for safety of seeing while driving. It was suck in position. Thanks

Christine J. 
Rating:
2.0

I didnot get the cargo trailer at requested location. I had to travel different locations to get the cargo trailer

SRINIVAS N. 
Rating:
2.0

There was no one there when I went for pick up and had to go back to get it. And the truck ran like it couldn't get out of first gear. And I think it was very expensive.

Melissa C. 
Rating:
5.0

Easy to work with and the rental was ready to go at the time stated. Thank you Hartsels

doug D. 
Rating:
5.0

Customer did not leave a comment.

frank P. 
Rating:
5.0

Thank you again Shelia for helping us get all those gifts to St Bonaface this Christmas season.

jack P. 
Rating:
5.0

I dropped of the truck when they were closed.

Con W. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Very good experience. Would use their service again.

chris L. 
Rating:
3.0

Customer did not leave a comment.

Gerald P. 
Rating:
5.0

I was very pleased for the outstanding service I had received by Mrs. Sheila

Iria R. 
Rating:
5.0

Customer did not leave a comment.

Scarlett F. 
Rating:
4.0

I did book and pick up the truck after hours using smartphone application. The process is easy and convenient. The truck was super clean and the service was excellent. I do recommend this U-Haul location to friends

Essam E. 
Rating:
5.0

Sheila was very helpful and very courteous!

Brian K. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
3.0

No one was at the facility there was a number to call and when we called there was no answer so we just dropped it off. They called the next day.

rick S. 
Rating:
4.0

I was annoyed that I ordered this to be picked up in north Olmsted like a month in advance and then the day before I was notified that I have to drive 20 mins out of my way to pick this up. That's my only grievance. Everything else was great.

Emily J. 
Rating:
5.0

Tal vez una computadora adentro de la tienda y un poquito de dinero en la tienda si un o una cliente necesita cambio.

Candice C. 
Rating:
2.0

Self pick-up-return is inefficient

Yan W. 
Rating:
5.0

Customer did not leave a comment.

noreen W. 
Rating:
4.0

Everything as expected and U-Share was pretty smooth

Steven M. 
Rating:
1.0

Received a nasty call when the trailer was a day late due unforeseen circumstances. Then, charged for a wrong destination, but it went to the correct destination. Not sure what that's about?

Eric S. 
Rating:
3.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

nehal P. 
Rating:
5.0

everything went well here.

Lillian B. 
Rating:
4.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Robert Y. 
Rating:
5.0

Love Sheila and Hartsel's and will never choose anyone else in the future for our UHaul rental needs. She made the process so simple... Thank you!

kay C. 
Rating:
5.0

Nothing, all went well.

belinda M. 
Rating:
5.0

Excellent service knowledgeable just awesome

KURT O. 
Rating:
5.0

Excellent very friendly customer service at Hartsell's

Aleisha C. 
Rating:
1.0

Was never given the dolly or pads, called and said they would credit me. Was not given a credit. Not happy.

Andrew K. 
Rating:
5.0

Great location and always a great experience renting there!!

William R. 
Rating:
2.0

I had rented from uhaul before where you sign in and then go get your key. But this was a terrible adventure. I wasn't able to log into my account to get the key. I called the 800. number and was told I would be on hold for 39 minutes. I went back to my email and kept trying to get the info for getting the key. I finally got a local number and this man was very helpful in helping me get in the back of the truck for the key. I drove 12 miles to pick up a chair and then return the truck and it cost me $63 dollars. And you advertise 19.95. I paid the 19.95, then about the same amount for mileage and then a $14 dollar charge and a $5 charge I guess for insurance. Why??? I have State Farm Insurance that covers this. Please explain why a $19.95 truck rental cost me $63. I will not recommend Uhaul again.

Barbara B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
5.0

The owner was extremely helpful!

Jeff H. 
Rating:
5.0

Smooth and swift pickup, easy drop off... Good location from where I was and where I was going... Everything was perfect! Thank you so much!

Angela M. 
Rating:
5.0

This comment has nothing to do with this rental location. We had an issue with the loading ramp being off it's track, making it difficult to ascend and descend the 26' truck. We attempted to contact U-Haul Roadside Assistance and were happy this was our only issue! We sat on hold for 21 minutes without speaking to anyone and listening to the recording instructing us to go to U-Haul Roadside Assistance online. We had already tried to contact someone through your website. Your website is rather difficult to navigate, both for this issue and for attempting to rent vehicles. Some attention to your response time and your website would be most beneficial to future customers!

Pam W. 
Rating:
5.0

Customer did not leave a comment.

mike M. 
Rating:
5.0

The rental process could not have been easier.

Laurie H. 
Rating:
5.0

Customer did not leave a comment.

Katherina W. 
Rating:
3.0

When renting a uhaul truck at this location, I did not receive any paperwork at all. I had nothing with the starting mileage, fuel, etc... This location is not run like other uhaul locations. I sent another person to a different location for her truck rental.

Sharon B. 
Rating:
4.0

Customer did not leave a comment.

Manuel O. 
Rating:
5.0

Excellent service and the truck was great, clean and ready to move my Daughter. Thank you for having very considerate people working for Uhaul.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Emily P. 
Rating:
5.0

You don't need to change anything. this facility was first class and very professional. I will defintely be back in the future when I need to rent a U-Haul.

Chris K. 
Rating:
3.0

We were instructed to just drop off the trailer, location unattended. No pros, no cons.

julie W. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Owner was terrific!

Phil D. 
Rating:
5.0

When I arrived, the nice lady was just leaving in her car for the weekend. She opened the store back up to check out a truck a day early to make it more convenient for me. Now that is customer service!

ROBERT B. 
Rating:
5.0

what a nice agent,credit to your company/franchise

william S. 
Rating:
5.0

Customer did not leave a comment.

Benjamin P. 
Rating:
5.0

Customer did not leave a comment.

Jason P. 
Rating:
4.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

sheila H. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
4.0

More parking room

sandi C. 
Rating:
4.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Emily D. 
Rating:
5.0

Customer did not leave a comment.

Randal T. 
Rating:
5.0

Very accommodating and fast check out. Thank you! Will definitely recommend and use again.

Amy S. 
Rating:
5.0

Customer did not leave a comment.

Jay Y. 
Rating:
4.0

Customer did not leave a comment.

Kevin H. 
Rating:
4.0

69 cents is absolutely absurd for an in-town 8hr rental. The mileage should be 25 cents maximum for short rentals. Shame on you for price gouging.

David S. 
Rating:
5.0

I was very pleased with my experience. Thanks!

Mary W. 
Rating:
5.0

Customer did not leave a comment.

suleiman H. 
Rating:
5.0

I had a terrible experience with the remote pick up. It took 30 minutes to get approved after I submitted my information and the required pictures. Then I had to call and wait on hold to finally get through to someone because no one was responding to the chat option on the app as well. Delayed my move time and also left me sitting in a cold parking lot for more than a half hour staring at my phone saying “awaiting approval”. I won't use that service again.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Dan D. 
Rating:
5.0

Customer did not leave a comment.

Aaron P. 
Rating:
5.0

The lady who helped us was pleasant and very helpful. She had the truck warmed up and everything ready to go. Great experience. Exceptional employee. Exceptional service.

Timothy S. 
Rating:
5.0

Everything went very well. No problems at all. Very nice experience dealing with Hartsels!

Rhonda B. 
Rating:
5.0

Customer did not leave a comment.

Mary Z. 
Rating:
5.0

Deal with Hartsels regularly. Always extremely friendly and helpful.

adam d. L. 
Rating:
5.0

Nothing

Maritza C. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

A+

anton C. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
3.0

It was a drop off. It was not open.

Vic G. 
Rating:
5.0

Couldnt have gone more smoothly

Gregory A. 
Rating:
4.0

Customer did not leave a comment.

Matt M. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Sherry L. 
Rating:
5.0

Very pleased with the service offered. Next time I need a trailer, Hartsels will be the first pace I call. Thanks, Doug

Doug W. 
Rating:
4.0

Customer did not leave a comment.

LARRY O. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

scott C. 
Rating:
5.0

Always a pleasant experience- rented from them before - and I will again in future!

barb C. 
Rating:
5.0

Lock box doesn't seem to lock. Also, it would have helped if the ice was cleaned off the front window before we picked up. Fortunately I had a brush in my car.

Beth C. 
Rating:
5.0

No improvements needed

Stephen D. 
Rating:
5.0

Not a single thing. I assume I was dealing with Sheila Hartsel from the receipt. She is one of the nicest people I have met in a long time. Every business should be run with the same level of customer focus service that I received this weekend. Next time I need to rent this location will be my first choice!

Don H. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Julie B. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

The staff was extremely helpful and made the process fast and easy! I will totally be renting from them in the future!

Becky M. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top