Will rent another van here again!John G.
Customer Reviews for Hartsels Automotive
(U-Haul Neighborhood Dealer)
Avon Lake, OH 44012
(@ Electric Blvd)
Services at this Location:
- Mon-Sat: 9 am - 12 pm
- Sun: Closed
Special Operating Hours
- 5/28/2022 - 5/30/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Gregory A.
Customer did not leave a comment.ERIC Y.
Shelia was great to work with. Truck ran like a bossJason G.
Customer did not leave a comment.DANIEL L.
Customer did not leave a comment.greg R.
Customer did not leave a comment.aaron j H.
Customer did not leave a comment.ROBERT R.
Customer did not leave a comment.sheila H.
Sheila was always quick to be responsive to my needs.LOUIS R.
I was trying to originally get a truck from the orange big box store. It was never there. At uhaul I was able to schedule the truck and execute a perfect move on my time table. Booking truck was so easy. This is a way better option than big box rental.MICHAEL M.
It took me a few minutes to figure out the process it was a lot easier than when I did it a few years ago. The drop off process page turned over so quickly I ended up having to call customer serviceLee R.
Customer did not leave a comment.Michael C.
My invoice said 82 dollars and she billed me 90 dollars on my card not too happymike O.
The uhaul mobile pick up service is not user friendly and not quick and easy. The interface definitely needs upgraded to cater to users.Bryan S.
Customer did not leave a comment.PETER B.
Great service, easy process to follow. Really nice riding van.fred S.
Equipment is in good shape Easy pickupBrian G.
Perfect pickup and drop off. No waiting. Couldn't have been easier.GREGORY G.
My only complaint is the wait for online approval to get the keys for the uhaul. It took much longer than I anticipated, and there isn't anyone physically at the location.DENISE E.
Customer did not leave a comment.Laura B.
Customer did not leave a comment.timothy S.
The nest experience I've EVER had with Uhaul. This person understands customer service.ELIZABETH P.
Customer did not leave a comment.JOHN K.
Customer did not leave a comment.David M.
Customer did not leave a comment.Katherine E.
Was glad to be able to obtain a 9" Cargo Van. I was scheduled to get a 26' Truck ... which is too big for me. I only needed to move my kid to Columbus to attend another year at Ohio State Univ. It was only 1 bed and some furniture. The 9' Cargo Van was new ... it only had 11,000 miles. I hit heavy rain on the way to Columbus (from Cleveland)...wipers came on automatically. It was the most comfortable UHaul I ever rented.KRUME S.
Very pleasant and easy communication during and off hours of operation. Highly recommended!!!MICHAEL Z.
Staff was helpful. The trailer lights were not all operative. Staff said requests had been made to fix the lighting issues but it had not been fixed as of yet.Patrick N.
Just keep Shelia handling the customers; she was polite and extremely knowledgeable.LOUIS R.
It was not noted when selecting a drop-off location that this is an entirely self-serve location. Unfortunately, the person accompanying me put the key into the box before the return process was complete. We attempted to contact U-Haul who attempted to put us in touch with the property owner, who took four and a half hours to get back to us. It would be helpful to note that this is entirely self-serve and provide more prominent instructions on the return process and indicate NOT to put the key into the lock box until it is completed.Ashley W.
Customer did not leave a comment.Mary G.
The uhaul.com/share wed site would not work using location services. Had to download the appBRANDON C.
We love Shiela.... She is the absolute most caring and helpful person on this earth. She helped meet our needs with the 15' truck and we couldn't be happier.kay C.
I rented a truck for four hours, drove 30 miles. Charged $130. UnfairBrian M.
Customer did not leave a comment.JOHN E.
Customer did not leave a comment.Michele R.
Nothing. It all went well.Melinda F.
Customer did not leave a comment.Darla E.
Customer did not leave a comment.Joseph P.
Customer did not leave a comment.Abbey V.
I arrived at Hartsels to pick up my truck. Did everything off my phone. The truck i was supposed to get by the number was not on site only 1 truck in lot. Thought it was a APP error. I took truck it allowed me. Mileage did not match records on APP. I took picture of mileage while i was driving 88662.6 - returned it with 88681.1. Tried calling Hartsels on 4-26-21 and no answer - rolls to cell phone and cant get thru - no service available. so far i have been charged $69.99 two times.MICHAEL T.
Customer did not leave a comment.paul G.
I ordered a dolly and there was not one there at time of pick up and no one was there to assist. We were moving a full size fridge and freezer and it was very difficult to move without one. It also took over 20 minutes to go through the scavenger hunt to get the key for pick up.Hilary P.
Customer did not leave a comment.cheryl S.
The trailer I rented has a loose connection to the right blinker. It worked intermittently. The people there at hartsels were excellent and I would rent from them again.George K.
UHaul the company wouldn't allow this location to brill this rental as a round trip returning truck to same location. Therefore it cost me an additional 100 dollars. Location was awesome, corporate UHaul is not!BELINDA M.
Pickup / dropoff at this site was excellent. Operator was accessible, helpful and directed us through the online process. The back of the truck was not swept by the previous renter. We took care of it, upon our return.David H.
Customer did not leave a comment.Kevin G.
Customer did not leave a comment.lizbeth W.
Customer did not leave a comment.BRIAN P.
Customer did not leave a comment.Brandon G.
Just have someone fix the passenger mirror so it can be moved for safety of seeing while driving. It was suck in position. ThanksChristine J.
I didnot get the cargo trailer at requested location. I had to travel different locations to get the cargo trailerSRINIVAS N.
There was no one there when I went for pick up and had to go back to get it. And the truck ran like it couldn't get out of first gear. And I think it was very expensive.Melissa C.
Easy to work with and the rental was ready to go at the time stated. Thank you Hartselsdoug D.
Customer did not leave a comment.frank P.
Thank you again Shelia for helping us get all those gifts to St Bonaface this Christmas season.jack P.
I dropped of the truck when they were closed.Con W.
Customer did not leave a comment.William R.
Very good experience. Would use their service again.chris L.
Customer did not leave a comment.Gerald P.
I was very pleased for the outstanding service I had received by Mrs. SheilaIria R.
Customer did not leave a comment.Scarlett F.
I did book and pick up the truck after hours using smartphone application. The process is easy and convenient. The truck was super clean and the service was excellent. I do recommend this U-Haul location to friendsEssam E.
Sheila was very helpful and very courteous!Brian K.
Customer did not leave a comment.Patrick M.
No one was at the facility there was a number to call and when we called there was no answer so we just dropped it off. They called the next day.rick S.
I was annoyed that I ordered this to be picked up in north Olmsted like a month in advance and then the day before I was notified that I have to drive 20 mins out of my way to pick this up. That's my only grievance. Everything else was great.Emily J.
Tal vez una computadora adentro de la tienda y un poquito de dinero en la tienda si un o una cliente necesita cambio.Candice C.
Self pick-up-return is inefficientYan W.
Customer did not leave a comment.noreen W.
Everything as expected and U-Share was pretty smoothSteven M.
Received a nasty call when the trailer was a day late due unforeseen circumstances. Then, charged for a wrong destination, but it went to the correct destination. Not sure what that's about?Eric S.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.nehal P.
everything went well here.Lillian B.
Customer did not leave a comment.John P.
Customer did not leave a comment.Robert Y.
Love Sheila and Hartsel's and will never choose anyone else in the future for our UHaul rental needs. She made the process so simple... Thank you!kay C.
Nothing, all went well.belinda M.
Excellent service knowledgeable just awesomeKURT O.
Excellent very friendly customer service at Hartsell'sAleisha C.
Was never given the dolly or pads, called and said they would credit me. Was not given a credit. Not happy.Andrew K.
Great location and always a great experience renting there!!William R.
I had rented from uhaul before where you sign in and then go get your key. But this was a terrible adventure. I wasn't able to log into my account to get the key. I called the 800. number and was told I would be on hold for 39 minutes. I went back to my email and kept trying to get the info for getting the key. I finally got a local number and this man was very helpful in helping me get in the back of the truck for the key. I drove 12 miles to pick up a chair and then return the truck and it cost me $63 dollars. And you advertise 19.95. I paid the 19.95, then about the same amount for mileage and then a $14 dollar charge and a $5 charge I guess for insurance. Why??? I have State Farm Insurance that covers this. Please explain why a $19.95 truck rental cost me $63. I will not recommend Uhaul again.Barbara B.
Customer did not leave a comment.TIMOTHY B.
The owner was extremely helpful!Jeff H.
Smooth and swift pickup, easy drop off... Good location from where I was and where I was going... Everything was perfect! Thank you so much!Angela M.
This comment has nothing to do with this rental location. We had an issue with the loading ramp being off it's track, making it difficult to ascend and descend the 26' truck. We attempted to contact U-Haul Roadside Assistance and were happy this was our only issue! We sat on hold for 21 minutes without speaking to anyone and listening to the recording instructing us to go to U-Haul Roadside Assistance online. We had already tried to contact someone through your website. Your website is rather difficult to navigate, both for this issue and for attempting to rent vehicles. Some attention to your response time and your website would be most beneficial to future customers!Pam W.
Customer did not leave a comment.mike M.
The rental process could not have been easier.Laurie H.
Customer did not leave a comment.Katherina W.
When renting a uhaul truck at this location, I did not receive any paperwork at all. I had nothing with the starting mileage, fuel, etc... This location is not run like other uhaul locations. I sent another person to a different location for her truck rental.Sharon B.
Customer did not leave a comment.Manuel O.
Excellent service and the truck was great, clean and ready to move my Daughter. Thank you for having very considerate people working for Uhaul.Robert S.
Customer did not leave a comment.Emily P.
You don't need to change anything. this facility was first class and very professional. I will defintely be back in the future when I need to rent a U-Haul.Chris K.