Customer Reviews for Harveys Corner

I was not happy with the fact the promised a truck that was not thr and it cost me $10 more which also burns more fuel my hands were tied I had no choice. Last min move of a couch. I would have went to another Uhual if they were up front from the start

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Very friendly and efficient

I. Requested a unit near my location in Alsip and I was charged the extra mileage to a farther location for my pickup and return. It's a small amount but a unnecessary charge for the rental!

Jose was very pleasant

Rental experience was professional and efficient. Suggestion: Consider moving the rental office to the front of the business so that customers don't have to go through the car wash garage, I would return or recommend.

Very helpful

In order to go to the Uhaul office, you have to enter a dog washing room. I had to dodge two huge dogs since the owner refused to hold them and kept insisting they are friendly. I can't be near dogs due to my religion and was not notified of this set up when I reserved my truck. When I got to the office, it was unclear when a staff member would come to help me until someone walked by from the car wash and asked if I needed something and I told them I'm here for a truck. Check out went fine but when I asked if the associate can come out to walk around the truck with me to look at any damage, he said there's no need and walked away and started helping someone else. I said, I don't want to be blamed for any damage and would like for him to come inspect the truck before I leave. He said, I don't have time and walked away from me. He did not explain the process of return to me, of inspection, of anything. He gave me my contract and told me to bring it back at the same fuel level. I had to prod him to get more information about drop off. He would give me short answers and would try to work with someone else before he fully completed my rental even though I had a reservation. I went out and the truck had damage. I go out and see the truck had damage that is not marked. I go in to ask him to come out to look at the damage and be kept saying he doesn't have time. Again not explaining the process to me. He finally came out after wasting my time. He says oh I just have to put stickers on anything that's damaged. I showed him the damage. He then said how many stickers do you want me to get. I said look at the truck and Inspect it. Find the damage and just put stickers on it. He kept saying how many do you need...I said Idk bring five stickers so we can put some and you don't have to go back and forth. He left and came back with two transparent stickers that blended in with the truck. Put one on the bumper and one on the side. And walked away and went back in the building. This was a horrible experience and I would never spend my money at this place. U-haul is not a friendly company and I will be reviewing on every platform and warning everyone I know. U-haul made a very stressful out of state move and an instate haul from storage even worse.

They were not polite, not enough staff to meet u as soon as you enter their building maybe a 8-10min . wait, they did not return my 3 dollars and some change once van was returned and all transactions completed.

I went over my rental by 55 mins and was charged, another whole day and for extra safety I took out the additional insurance. I was charged another day for that. And the extra allowed 10 miles was also charged to me again. For a truck that was parked on the Uhquo lot.

Someone named Ashley called me from a 708 389 2331 phone number and told me that I could not drop it off at Harvey corners and I had to drop it off in Markham. When I told her that my drop off was 3 minutes from my house and some of the challenges I was experiencing she hung up on me

Custom service guy was rude, had me waiting while he ate his lunch to return truck.

Just keep doing what you are doing. The service was great! The location and distance were a plus.

Start to finish a great experience ;)

I wasn't supposed to drop off the trailer at this location. I was provided a location closer to my house. I am not sure why the U-Haul website would provide me with the option of dropping off the trailer at a location that would be closed the day I was scheduled to drop it off. Not only that, but I again could not get the online drop off to work through my phone. I downloaded the app on my phone and I was able to get through to complete the drop off. When I tried to call for assistance I had a recording that said there was a problem completing me call. The trailer was great and worked well. The people that are not U-Haul employees at each location were helpful. I sat on the phone for an hour and 28 minutes to finally get some help to find a resolution to drop off the trailer at another location that was further from my house. That is a lot of valuable time to lose when you are trying to move and unpack things. I would have expected that a company like U-Haul would have the ability to follow through with the technology to make things more convenient. I may be looking at other options the next time I am moving something.

Everyone at this location was extremely helpful and friendly. Amanda went out of her way to make sure I had everything I needed and understood how to use the app and 24/7 feature. I will definitely rent from them in the future.

The guy there was very rude, and I still have not received my refund yet.

My rental truck muffler was extremely loud. When I asked for another vehicle they were quick to say do you want to cancel, no other compromise. They need better customer service. They had no supples

Jose was great, he placed me in a van last minute with no prior reservations. I will definitely be back. Quick, friendly, professional service!

The truck air conditioning didn't work. The temperature outside was above 85 degrees which made the truck extremely hot even with windows down. The truck shouldn't be reserved again until air conditioning is fixed.

Over priced

The staff here is amazing! Very thorough explanation of the vehicle, the contact and return policy. Made sure we had the right vehicle for the job! Thanks Harvey's Corner!

Convenient pick up location. Easy after hours drop off

Conversation among customers should remain business and not in a debate for a conversation. The owner/manager should become more knowledgeable in operating the computer system as it relate to UHAUL guidelines.

Very clean. Handled social distancing. Had my truck cleaned and ready to pull away.

Nothing

Watch paper work i delivered truck just like it was given to me only used 45 of estimated miles and put gas back to level it was given and was charged for gas also never picked phone up the difference was 3 dollars off.Thats sneaky way of padding the bill you do the math 60 miles estimated 45 miles used 4 gallons replaced for gas the bill should have been 16 dollars lower.

Easier check in-more detailed step by step process and faster approval It should be done night before not when coming to pick up truck. Inconvenience people a lot

Josè was great clean vehicle well maintained. Easy rental and return. Fantastic experience Thank you.

Everything was well maintained but it looked like a cell phone was used to take a picture of my license and I didn't like that. I don't know if it was in a personal cell or not. It looked like it was.

Good service

When checking in have personnel available.

Just keep doing what you are doing.

Yep

It wasn't clear that for the "smartphone" truck pickup, more than a credit card and driver's licence were needed.

I waited for the attendant for about 20 minutes once I arrived, he was not there. There was a sign posted stating that the employees were helping out at the gas station and to come over and ask for an uhaul employee. I walk to the gas station to ask for an employee and they relay to me that one isn't there. The attendant finally arrives casually with a McDonald's frappe in hand. This experience was very unpleasant and unprofessional.

Easy check in and the agent was very helpful and very customer service focused.

The Uhaul agent was very professional, poliet, knowledgeable and friendly, It was a pleasure doing business at this location. Give that man a raise. Thank you Hosea.

Good afternoon, The young lady who checked me out was very polite and knowledge, the gentleman that I dealt with upon returning the vehicle was very rude. He was very curt and down right disrespectful when he and I had a disagreement on when the vehicle should be returned. I would love to go into detail by having an supervisory figure contact me. 312-768-3791

Very great service! Fast and easy

This is a local business that did a fine job receiving my returned trailer. Thank you for the fast courteous service.

Gentlemen was very helpful and expedited the process.

Jose was very nice

Great customer service

Service agent was excellent. He helped me out a lot.

The equipment needs to be well maintained in order to get the best use of it. The fuel consumption was double what it should have been that cause more expenses. The truck was also very slow and acceleration was poor.

Nothing

thank you for the good service.

They were close..

Make it clear when one way trips are not available on a specific vehicle.

The truck I used needs to be replaced or rebuilt. The front end is very loose and highway driving is extremely dangerous. Plus the brake alarm went off 6 times during my short trip.

The guy helping was cool. I dont have any complains

The employee was great! Unfortunately the truck was in horrible condition. It had known oil light issue, steering vehicle was bad and was "dog tracking" extremely bad. After initial loading half through move brakes began to act up. Cosmetic truck had extensive damage to most sides. If it wasnt out of desperation I would not have used vehicle.

This is the second time I've used this location and each time the interaction with each employee was horrible. The phone was not answered during business hours, staff was not where they are supposed to be when you arrive for pickup, you have to chase someone down to acknowledge that you're there, as if they're giving you a favor. I will not use this location again, same unprofessional experience twice is more than enough.

Give better instructions on return of truck when no customer service representative is present.

Jose was so unprofessional when trying to explain there has to be a gas leakage, I took pictures when I filled up the tank to 3/4 .

Uhaul office not open for acceptance. Detail shop employee told me where to park trailer. left voicemail for someone to return call telling me they received trailer. no one called. call an email later in the day

Nothing...they were great

THe computer system was glitching when we came in to get the key, pay and take the truck for the day. The computer itself wasn't handshaking with the credit card module

The guy at the desk was helpful and courteous. (I am sorry I forgot the name) Thank you!