Customer did not leave a comment.
Derrick R.
Customer Reviews for Harvey's Corner
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location was closed form my return put keys in drop box
LaQuisha W.The app crashed for me multiple times. I was lucky my wife had her phone. The app on my phone would not complete the check in. This was frustrating. Everything else went way smoother than I expected. Thank you.
James M.I was charged $139 because it is a minimum 100 dollar down payment for the miles they said after I return it the money the left over money for the miles I did not drive will be refunded into my account but it was not
Daniel G.I was to pick up my truck at 9am Saturday morning when I got there the door on sign said they were open from 9-5, we waited n waited finally finally someone asked if they can help us n than they told us they were closed. I informed them that can't be right because I have a reservation n I'm not leaving without a truck. So finally called a manager n he did the check in via telephone than the lady at the place handed me keys n said it was out there, we got in the truck n left.
MELISSA C.Experience was good trailer was not clean. But everything else was great!
William J.I had no problem getting the truck, and yet easy to return as well.
Juan S.Send the customer information via email as promised. Dont have them to waste 3 hours trying to find out the code after reserving it. Time was wasted and I missed tm2 appointments because of this.
MELISSA L.Very friendly and helpful. Thank you.
Thomas T.The truck could be cleaner, other than that I think everything else was excellent
Mohammad A.I do not recommend this place they tried to scam me:(
Leah J.This location is a car wash and U-Haul drop off location. The support staff (car wash/detail personnel) was attentive in helping my fiancé and I find the manager/owner after we arrived. However, the level of service from the manager/owner left a lot to be desired. When I asked about the information on my e-receipt, subsequent to him completing his vehicle inspection, he was dismissive in his response and didn't answer my question. Once I pressed further with my question, he reluctantly agreed to go to his office to provide a paper receipt. Once there he refused to address me and instead spoke directly to my fiancé. The rental was in my name. I suggest the manager/owner get trained on how to respectfully interact and do business with female customers. Men are not the only customers who rent equipment.
Jerri E.Grate customer service thank you so much for being professional !!
PAUL W.Thomas was very professional and very knowledgeable about the job!
MAURITA B.The trailer had an access point of water, ALL of our gear was soaked and some of it damaged. Not this location's fault but the reason I had to pick it up there was not acceptable. The location I rented from originally (5x8) the trailer lights did not work and the location tried blaming my vehicle for the issue when it was in fact the trailer's fault. He refused to diagnose the problem and I had to go to 3 other Uhaul locations to pick up THIS trailer, a 4x8 and it turns out it had a hole in it and road water got inside and soaked our stuff. VERY, VERY disappointing. I could not fit all the equipment I needed to in the 4x8 also. Incredibly disappointing experience all the way around. However, the location in CC Hills was VERY helpful and nice. But it wasn't his fault for the issues I have.
DANIEL M.nothing keep tom exellent service from him
ALBERT M.The whole process was easy and all representatives were friendly and helpful. Decent pricibg as well.
William K.Friendly convenient and efficient
Lee M.breaks were not good barely can not stop
Kornella H.Everything was great. Tom was very helpful and friendly and made this whole rental experience very easy for us.
ANTHONY F.The customer service representative was very rude
Kevin K.The guy who rented the truck was a lovely man who have it great information needs to rent uhaul..
MARY D.We had a hard time finding the office, which is buried in a car wash. They need better signs. And we had to search for someone to help us, despite having a reservation. Bad!
Ralph G.Work on the online check in and check out. It needs to be more user friendly.
Jacqueline S.The new guy did fast efficient job,in and out.
Jorge V.I received prompt, courteous service.
Ralph M.Free mileage would be great.
Eddie R.Customer service is extremely poor, please invest in customer service training for management.
Mark S.Jose is the Greatest!!!
Alonzo H.They failed to tell me that when converting to 24/7 pick up you still must pick up no later than one hour after reservation time. I told them that another dealer had told me that you have an before and an an hour after the reservation and asked if I needed to give them a time I would pick it up and he said no. When I arrived after hours my app said reservation had expired. Had to wait 20 minutes for customer service to answer and they were helpful and reset the reservation for a time that evening so I could use the 24/7 mobile pick up. When I returned the truck I told the owner about this and he seemed clueless about needing to change reservation to an after hours time in order to pick up the truck after hours. HD he got it right, the overall experience would have been excellent as your technology and app are impressive. Frustrating but in the end it served my purpose
Scott R.Nothing, everything was great, thanks for your help.
Susie H.Great customer service!! I was very pleased!!!💯â£ï¸
Stephany L. T.Great job done!
Stephanie H.Customer service was excellent
Daniel K.Stay the same.
Terry S.I always rent from them.
Rhonda B.For some reason I couldn't check in my return online BUT other than that a seamless transaction
Alexandra E.Great place! Very nice and friendly! Truck was very clean!
TIFFANY B.Nothing needs improvement
Sharon H.The gentleman, Daniel R., that works at this facility was superb! Very knowledgeable and friendly. He is definitely an asset to your company.
Lanetta B.I was not happy with the fact the promised a truck that was not thr and it cost me $10 more which also burns more fuel my hands were tied I had no choice. Last min move of a couch. I would have went to another Uhual if they were up front from the start
Barbara O.N/A
Thomas R.Very friendly and efficient
Edward P.I. Requested a unit near my location in Alsip and I was charged the extra mileage to a farther location for my pickup and return. It's a small amount but a unnecessary charge for the rental!
Louis S.Jose was very pleasant
Kirsha W.Rental experience was professional and efficient. Suggestion: Consider moving the rental office to the front of the business so that customers don't have to go through the car wash garage, I would return or recommend.
nicole H.Very helpful
DON F.In order to go to the Uhaul office, you have to enter a dog washing room. I had to dodge two huge dogs since the owner refused to hold them and kept insisting they are friendly. I can't be near dogs due to my religion and was not notified of this set up when I reserved my truck. When I got to the office, it was unclear when a staff member would come to help me until someone walked by from the car wash and asked if I needed something and I told them I'm here for a truck. Check out went fine but when I asked if the associate can come out to walk around the truck with me to look at any damage, he said there's no need and walked away and started helping someone else. I said, I don't want to be blamed for any damage and would like for him to come inspect the truck before I leave. He said, I don't have time and walked away from me. He did not explain the process of return to me, of inspection, of anything. He gave me my contract and told me to bring it back at the same fuel level. I had to prod him to get more information about drop off. He would give me short answers and would try to work with someone else before he fully completed my rental even though I had a reservation. I went out and the truck had damage. I go out and see the truck had damage that is not marked. I go in to ask him to come out to look at the damage and be kept saying he doesn't have time. Again not explaining the process to me. He finally came out after wasting my time. He says oh I just have to put stickers on anything that's damaged. I showed him the damage. He then said how many stickers do you want me to get. I said look at the truck and Inspect it. Find the damage and just put stickers on it. He kept saying how many do you need...I said Idk bring five stickers so we can put some and you don't have to go back and forth. He left and came back with two transparent stickers that blended in with the truck. Put one on the bumper and one on the side. And walked away and went back in the building. This was a horrible experience and I would never spend my money at this place. U-haul is not a friendly company and I will be reviewing on every platform and warning everyone I know. U-haul made a very stressful out of state move and an instate haul from storage even worse.
Feras M.They were not polite, not enough staff to meet u as soon as you enter their building maybe a 8-10min . wait, they did not return my 3 dollars and some change once van was returned and all transactions completed.
Janine C.I went over my rental by 55 mins and was charged, another whole day and for extra safety I took out the additional insurance. I was charged another day for that. And the extra allowed 10 miles was also charged to me again. For a truck that was parked on the Uhquo lot.
Bennie B.Someone named Ashley called me from a 708 389 2331 phone number and told me that I could not drop it off at Harvey corners and I had to drop it off in Markham. When I told her that my drop off was 3 minutes from my house and some of the challenges I was experiencing she hung up on me
Ms T.Custom service guy was rude, had me waiting while he ate his lunch to return truck.
Lashunda D.Just keep doing what you are doing. The service was great! The location and distance were a plus.
Cornelia L.