Customer Reviews for Hasty Market
(U-Haul Neighborhood Dealer)

223 reviews

180 Kenilworth Ave N   Hamilton, ON L8H4S1

(289) 351-0267

Hours

  • Mon–Sun
    7 am–10 pm

Services at this Location:

Contact Us

(289) 351-0267

180 Kenilworth Ave N
Hamilton, ON L8H4S1

Services at this Location:

Hours

  • Mon–Sun
    7 am–10 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Friendly guy Very nice to deal with!!

Cynthia C. 
Rating:
1.0

Customer did not leave a comment.

Roy R. 
Rating:
1.0

Manager was very rude .. I was also charged for fuel which was 3/4 tank and when I dropped the van off the manager told me he didn't have to inspect the truck and I should just go my bill will be emailed to me .. I got the bill and an 11 additional charge ..

kimbolee F. 
Rating:
3.0

Dropping off was easy enough. Overall experienced sucked though.

Emmett P. 
Rating:
5.0

Very fast and friendly customer service

luewella S. 
Rating:
4.0

Customer did not leave a comment.

kevin F. 
Rating:
5.0

Customer did not leave a comment.

Masoud T. 
Rating:
1.0

Very bad experience! I will never use this location and would caution others from using it as well! Stick with the Main UHaul and not the little variety stores. This place tried to over charge, was rude and had horrible customer service!

martha F. 
Rating:
2.0

Very foul smell in store. Smelled like spoiled meat or sewage. Otherwise great experience and staff were very helpful/friendly.

Claire R. 
Rating:
5.0

All good ! A++++

michael C. 
Rating:
5.0

Customer did not leave a comment.

katja R. 
Rating:
2.0

Nit satisfied

KHARLO R. 
Rating:
5.0

Customer did not leave a comment.

Christophe P. 
Rating:
3.0

I was charged for fuel and the amount on the final bill is incorrect. He stated starting was between 3/4 and 7/8, and thats where I left it.. The final bill shows there was only 3/4 full. Not alot of money but very dishonest. Also called me at 5:30 looking for truck when I returned it at 3:26. I was also given a 10' truck instead of 15' and wasa told by nash rd. person that I would receive a $50 credit.

Michael A. 
Rating:
5.0

Awesome customer service! The gentleman was friendly, funny and super helpful. The truck was clean and easy to use. I would definitely use this location again.

Genea H. 
Rating:
1.0

When I arrived, he let me know ow he shouldn't of accepted my return because they are only a convenience store. I explained he is a uhaul location, and he had attitude. I was promised by a Uhaul representative on the phone that I would have a 50km discount when I brought the uhaul back (because I booked my truck at 1 location, and they called me last minute the evening before to advise I now have to travel an hour out of my way for the 10" truck I booked a month ago!!). I never got my discount Also; I was charged 3 days for having the truck when we only had it from 9:30am to 4:30pm on August 26th. The man at thestore told me there is no price difference. I thought it's $19.99 per day??? I was overcharged, and need money back. Almost $500 I was charged for 7 hours!?!?

Kayla Q. 
Rating:
1.0

I will never use again your service and I will talk about how bad you are to all people I can meet. Stop using arrogant people who do not have any respect to customers.

Jeanne G. 
Rating:
3.0

Customer did not leave a comment.

Denis I. 
Rating:
1.0

It was not $19.95 as advertised It was almost $60.00 They charged me $20.00 at the end , for nothing. The store I'd not have any info when I went to pickup the van. Very disorganized and they add charges without consent Never again

Barbara T. 
Rating:
1.0

I actually waited to respond to this review, in the hopes that we can rectify our issue. My husband picked up on the moving truck from HASTY MARKET, in Hamilton, Ontario. The person issuing the truck to us, was on the phone getting instructions, therefore this process was long and the instructions were not clear. There was no mention of the gas. The truck was delivered to us on empty, there was not 1/4 tank. My husband went to the nearest gas station to put in gas. We delivered the truck back with an 1/8th of a tank. They charged us the $30,00 penalty charge and the additional gas. The estimated cost was $110 but I was charged $212. After receiving my bill, I took the liberty of calling Joe Butler, and left a msg but sadly did not get a response. Hence why I have left this review. I will not use U-Haul again or refer their business to any clients or family or friends.

Edwin P. 
Rating:
5.0

Lovely lady that helped us.

Daniel U. 
Rating:
4.0

Customer did not leave a comment.

Lien D. 
Rating:
5.0

Customer did not leave a comment.

mike K. 
Rating:
1.0

The person I got the uhaul from was horrible…

KORBIN B. 
Rating:
5.0

Yes

nhek S. 
Rating:
3.0

I would not rent from uhaul again to rent a vehicle with proper ID n major crest card is sufficient but u need e-mail n there r people out there that don't have e-mail or sufisticated phones it was very in easy so thank u I got my job done but will not recommend uhaul at all

david H. 
Rating:
1.0

You guys re asking for too much info about reference, after giving my reference name and phone u still need his last name when u just need to call him and ask of he or she know me and all those process waste alot of tym

TAIWO D. 
Rating:
5.0

Customer did not leave a comment.

Jeffery F. 
Rating:
4.0

Not double book a rental, I had booked the van until 2pm online and when I got my confirmation it said 11am. When I get to pick up the van they said it was not a mistake that someone booked at 11am. This is unacceptable.

Scott W. 
Rating:
1.0

Customer did not leave a comment.

zaya D. 
Rating:
4.0

Customer did not leave a comment.

Richard T. 
Rating:
4.0

Customer did not leave a comment.

Keith D. 
Rating:
5.0

The attendant was courteous and it's clear Uhaul has a great set up. The van itself was clearly used as a work van or contractor van for the person before us. At the end of the day though, it served the purpose And the value of the service is great.

nicola N. 
Rating:
5.0

Customer did not leave a comment.

Gregory U. 
Rating:
3.0

6L gas charge when the truck was returned with the proper amount of fuel.

Mark T. 
Rating:
1.0

avenue to rectify improper charges that i was billed

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Jeffery F. 
Rating:
5.0

Customer did not leave a comment.

Marcel F. 
Rating:
1.0

Truck was dirty at time of pickup and had to get the U-Haul guy to clean it...not happy at all with this location... the guy seemed shady and had to pay cash because he said his machine for the rental was not working yet his regular debit machine was working...will never rent from this location again... already spoke with customer service about this location...and might not rent from U-Haul ever again because it was a nightmare from the beginning

kyle W. 
Rating:
5.0

They did a great job - had the unit ready and the gas tank full and made the check out - and the check back in - very quick and easy. Friendly person was very helpful. Would highly recommend the 180 Kennilworth location to everyone. Geoff Warren & Glenna Williams

Glenna W. 
Rating:
3.0

The truck arrived to us with less than a 1/4 of gas.. the tank should be at minimum half full. It is a real inconvenience to get gas as soon as you get the truck.. very unprofessional and unimpressed

Dakota G. 
Rating:
1.0

Very bad experience no invoice emailed to me the problem was he never put my email incorrectly every tho it was already in the system from last time and read it aloud to me and refused to give me a paper copy when I ask for one took cash and over charged me and would not refund me the remaining balance or give me a receipt , had to call customer service and was talking to a very good representative I would not recommend going to that location because he just acted like I was invisible when I asked for a receipt, very poor service and the truck was pretty much empty when I got in it

CHRISTIANABRAHAM F. 
Rating:
1.0

The vehicle stunk of cigarette smoke and got worse when I used the heater. So I couldn't have the heat on for my move. I then had a sore throat the rest of the day because of my sensitivity to cigarettes. I told the employee of this problem when I returned the van and he said he would "tell the boss". I would like a refund of my rental as it was a miserable experience.

Christopher B. 
Rating:
4.0

The store we booked at on Monday at 9am didn't have our truck ready. They said to wait and come back at 10 or theyd call us when it arrived, which really sucked as we had paid movers there already (so there was $60 gone), well we got no call or answer when we tried to call, so at 1030 we drove by (has anyone seen today's gas prices? So glad we had to drive around for this! 🙄) and still no truck there. We continued to the Nash and Barton Uhaul spot where they told me they couldn't take my license because it was expired. Guess these guys don't know that all licenses that are "expired" actually aren't because Service Ontario has extended expiry until Dec 31st 2022 due to covid. So all this work and hired movers and wasted gas was all for nothing because apparently Uhaul does not follow provincial policies. I know they are the only ones as we had rented a car just a week before with no issues!! The kid at the nash/barton location was extremely rude and condescending. Pretty sure he wasn't even old enough to drive, himself. So we had to cancel everything and go hire someone to now drive the truck (more money wasted). At this point it was now 1130am and we didn't have enough time to move before we picked up our kids from school so had to set until the next day, losing out on our prorated last month's rent for the day ($40) We returned the following day to the hasty market as we did not want to have to deal with the rude kid at Nash, and picked up our truck to finally do our move. So no, not the best experience. A ton of gas wasted, time wasted and a hella lot of money wasted on the fact that not only the truck wasn't there to begin with but apparently they never got Service Ontario's memo that they don't want us updating our licenses at this time so legally my license was NOT expired!!! Never again! Despite the hasty market guy not calling us to tell us the truck wasn't coming on the first day, he was pleasant otherwise. It's Uhaul themselves that were pissed with! So much wasted money and time. We agreed that Budget will be our go-to next time! Screw that!!

james P. 
Rating:
4.0

Make sure there is enough gas to get where they are going.... Other than that we had an amazing experience.

DIANNA E. 
Rating:
5.0

Customer did not leave a comment.

TAMARA H. 
Rating:
2.0

Upon arrival, I was advised that the interac machine was not working and that I had to pay cash. I was not prepared to pay cash but fortunately, I did have enough to cover the deposit of $150. There was no inspection of the vehicle at pickup. So I took it at face value that the gas tank was filled up slightly past the 1/2 way mark. I returned the vehicle with the gas tank filled up slightly past the 1/2 way mark only to be told that I was short on gas. I was charged $10 extra just for 1/8 of the gas and I think that this was because my deposit was $150 and the cost of the rental came up to slightly under. The attendant was friendly but I felt scammed unlike my previous experiences with Uhaul.

hemwattie E. 
Rating:
5.0

Very friendly and helpful staff. Went the extra step to make things easy and effortless!

Claire W. 
Rating:
1.0

I was charged twice the amount which was a over charged

Junior M. 
Rating:
1.0

Vehicle was filthy dirty, steering wheel had some sort of food product smeared on it.

william J. 
Rating:
5.0

Customer did not leave a comment.

Mitchell T. 
Rating:
1.0

The truck obviously had something wrong with it, probably hadn't been serviced in a while. Spent $120 on gas from hamilton to London and back which doesn't make sense. I used this same truck when moving from Brampton to Hamilton which is a similar distance and I paid nowhere near that amount. Really disappointed it cost me this much and I am not happy

MUYIWAOLUMIDE O. 
Rating:
1.0

The van we picked up from that location was filthy, inside and out. We were shocked and disgusted, but it was too late to do anything about it.

Ian M. 
Rating:
5.0

Very good overall experience, the gentleman at the counter was very helpful and he helped make the rental process easy. I was a little unsure of using the link to take a pic of my driver's license but he helped. Making the reservation process was also very easy. I needed to make a slight adjustment to my pick up time and the person on the phone was able help accomadate me.

DIANE B. 
Rating:
3.0

Customer did not leave a comment.

TAMMY D. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
3.0

Customer did not leave a comment.

Andrew M. 
Rating:
2.0

The vehicle was dirty, the seats had good crumbs on them and spills in the cup holders. The dash had a layer of dirt and grime on it as well. The outside of the vehicle was dirty ( all pictures submitted on 24/7 App. No drop box for key so left it with the cashier at Hadty Market. Vehicles should be inspected and cleaned before being offered for rent. Worst rental experience I've had.

MARIO C. 
Rating:
5.0

Customer did not leave a comment.

JAMIE A. 
Rating:
5.0

Customer did not leave a comment.

Dhevarajan N. 
Rating:
2.0

The vehicle was philthy, no window washer fluid, I had to stop at a gas station to wash inside & outside of windshield so I could see properly. It smelled like a wet dog in the cab. This is second time in a month I've had to rent from this location due to proximity to work. This is far below other location expectations

JAMESLESLIE D. 
Rating:
5.0

Van needed a car wash. It was filthy from the outside

Kapil R. 
Rating:
2.0

Truck was covered in mud on the inside. I had to wash out the trunk as I was moving furniture which still picked up some of the dirt that was left in there. The truck was also left with no gas when I picked it up, which the employee informed me that I would need to get gas immediately, which is simply just unacceptable.

Nathan A. 
Rating:
5.0

Thank you for all your help…

Betty S. 
Rating:
1.0

Very disappointed with the location took me 30 min to pickup the van because no computer doing everything via cell phone and the guys did not know the uhaul apps and once return the van , he just ask for the key the receipt will be send to you without even checking the van after 30 min received 25$ charge stated that left coffee in the van , this location because of the store business trying to take advantage and focusing on customer service for uhaul

JULES O. 
Rating:
1.0

Refund the excess charge on my account

BENJAMIN U. 
Rating:
2.0

cargo van was so dirty both in the cabin and i the back

JAMESLESLIE D. 
Rating:
1.0

Wear a mask. Treat customers with respect and stop being outright rude.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

BIAGIO S. 
Rating:
5.0

Customer did not leave a comment.

Paulo B. 
Rating:
3.0

Buy not charging 89 cents a km rip off

Randy C. 
Rating:
2.0

Customer service, was poor waited for a long time when I was the first in line and proceeded to serve 7 other customer… there was two people working and could have provided better customer service

JOHN C. 
Rating:
1.0

You could maybe up the cab of the vehicle between uses. This vehicle stunk like an ashtray.

Daniel H. 
Rating:
3.0

Customer did not leave a comment.

CHRISTINEE A. 
Rating:
3.0

The image UHaul sent to my phone showed the fuel tank to be 3/4 full. The truck had almost no gas. Although this was corrected by my photo, it is not suitable for a vehicle to be delivered to a customer with almost no fuel.

Arthur C. 
Rating:
4.0

Customer did not leave a comment.

tony C. 
Rating:
1.0

I was not happy about having to do the process again. I don't understand why this location does everything in miles and not kilometres. I will not use this location again.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Chao D. 
Rating:
2.0

Check in via phone took over 20 minutes, required FOUR different phone numbers, cargo van was parallel parked super tightly between a pole and another truck (impossible to repark ), mileage was wrong when we left but we couldn't submit the correct mileage (site wouldn't allow), the mileage issue was further a problem upon return since we were returning with lower mileage than when we left according to the recorded number. Van was also smelly, dusty, had small bits of trash.

Peppino A. 
Rating:
2.0

I was unable to check out the van I rented due to an issue with the system. The van was there but I could not take it. Instead I was given a much larger moving van. I also had to wait 30 minutes to have this issue resolved. I was late to my appointment.

Loraine L. 
Rating:
3.0

Only convenience, that's all this place is good for.

APRIL G. 
Rating:
4.0

The service call from location manager was outrageously rude and insulting. I will never use Uhaul again.

DAVID S. 
Rating:
5.0

Fast service

RAMA KRISHNA V. 
Rating:
2.0

truck was dirty full of broken glass had to clean before using also location tried to double charge for rental i rented from 8-4 and returned the truck at 2pm but the store did not enter the return until 530pm how many other customers have the done this to in the past i believe they deserve to lose their franchise for trying to defraud customers thanks to the customer service dept for resolving the issue quickly

ALEXANDER K. 
Rating:
5.0

Customer did not leave a comment.

Donna R. 
Rating:
5.0

Every time I rented a UHaul this year they counted my kilometers as miles, which wrongly brought my price up. It's seems an automatic thing they do to overcharge you. You think that they could have figured it out by now...

SANTOS M. 
Rating:
5.0

Customer did not leave a comment.

ROSEQUILZOMIL R. 
Rating:
1.0

Customer did not leave a comment.

jiahong D. 
Rating:
4.0

Customer did not leave a comment.

MICHAELS B. 
Rating:
5.0

Customer did not leave a comment.

SILVINO M. 
Rating:
3.0

Cargo space wasn't swept l and inside dash was dirty/coffee stained. I realized after searching through my emails that nothing provided contained info on the fuel gauge and how to self fill, so I had to guess. I only found info referencing the contract on how to gauge how much to fill but after looking through the contract, I don't believe it was clearly stated at all - more than likely because it's profitable to charge customers a premium on gas.

William R. 
Rating:
4.0

Customer did not leave a comment.

KELLYD R. 
Rating:
3.0

Customer did not leave a comment.

Jay S. 
Rating:
5.0

Nothing everything was first class. Operator very friendly & helpful

NICOLED K. 
Rating:
5.0

Customer did not leave a comment.

Christopher V. 
Rating:
5.0

Customer did not leave a comment.

MICHAELJ R. 
Rating:
5.0

Customer did not leave a comment.

PATRICKHUGH P. 
Rating:
5.0

The truck could have been cleaner. Peanuts and wrappers were left before. Clean is important specially during a pandemic... but the customer service was top notch. Pleasant interaction.

Jason S. 
Rating:
3.0

sorry i had trouble with booking the address on the app, so i was given a different address still good service just please update the gps on the app

JOHND K. 
Rating:
1.0

This was an absolutely terrible rental experience. The clerk at the store attempted to charge my father in law an additional $250 for no reason whatsoever and was extremely rude to him. Also the dolly we rented was not with the truck so I will request a refund based on this.

Grant Z. 
No reviews have been submitted for this location.

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