Customer Reviews for Hayes Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hayes Mini Storage

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Marion B. on

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Might want to have a couple of wheel chocks readily available. The attendant asked me to drop the trailer on a slight incline and there was nothing available to chock the wheels. The attendant eventually found something after 10-15 minutes.

Alex P. on

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Customer did not leave a comment.

Dennis Lester M. on

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Dorothy is a joy to work with. The truck was clean but is in dire need of maintenance. The 8 cylinder gas engine is running on 7 cylinders at best, maybe even less which means horrible gas mileage which in turn means the customer pays for more fuel than is necessary.

Edwin M. on

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Customer did not leave a comment.

Jaquez P. on

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I called to see if they honored one month free as that’s what it said on the website and was told that I’d get a call back (I planned on renting regardless of whether they did) but I never got a call.

Mike K. on

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If you put a deposit down to hold a truck then why do you have to put another down to pick up the truck. Then try to get it back... Never again will I use Uhaul

Michael P. on

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Keep up the good work. The local agent is outstanding.

Marianne D. on

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I was totally upset over your customer service corp call center. they were NOT accommodating and after expecting me to go out of my way to pick up equipment after explaining I did not have the time or the money to do so, they had a very flippant attitude and could care less if I rented or not. My local locations were more helpful and accommodating by far.

Richard T. on

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Arvette M. on

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James C. on

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Dorothy was an excellent help in our rental

PATRICK A. on

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Dorothy was easy to work with and very considerate.she made the transition to move in and out enjoyable

MICHELLE A. on

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Great place

ben S. on

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Very professional and helpful

arley C. on

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Manager of the location was rude and abusive. Didn’t show up on time. Escalated situation to local uhaul supervisor

Christopher G. on

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One trailer the hitch was bent so bad it was unsafe to use. The other was so rusted and patched it was pitiful. We went to load a small car in it and something under the trailer made a cracking sound. We never loaded the car and took the trailer back unused. Waste of money

Dustin D. on

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Customer did not leave a comment.

Kenneth lamar W. on

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Tiffany D. on

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Shiela J. on

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Dorothy is an excellent customer service rep and very helpful!

Melinda W. on

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Only thing that I see went wrong is the mileage was not right. It was wrong on the truck when he got in. And never changed on your records. Needs to be corrected.

Cynthia W. on

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Customer did not leave a comment.

STEVE W. on

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The sales Lady was the nicest most professional person. She was very helpful and we are very glad we choose Haines Storage in Iron Station NC.

Richard R. on

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The customer service was awesome and the person who took care of my check in was extremely helpful. The inspection was handled quickly and the transaction took less than 15 minutes - exceptional! She made me feel like I was important, explained everything, answered my questions, and got me back on my way. Exactly all of the things you hope for when you're moving.

Rick D. on

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Picked up truck right before closing. Did not notice until after the representative was gone and I pulled out that the mileage on my contract was 30 miles less than the actual mileage on the the truck. Tried numerous times to call the next day but each time got the U-haul call center....no help ! Also after I had reserved the truck over a week prior at a location that was only 3 mikes from my home I was texted by U-haul and advised my pick up location was 19 miles further...so not only was I charged for extra Mileage I had to pass 3 other U-haul dealers to go and pick up the truck. This was not my pick up location's fault. Even they said I should have been able to pick the truck up at a closer location. My drive was extended, but with U-haul's business practices they only give 283 miles and two days and made much more off of me! I don't have to use moving rentals much, but I will do more research and shop around next time.

joseph B. on

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Customer did not leave a comment.

Kevin H. on

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I dropped the truck off on a Saturday evening via 24/7 procedures.

KEVIN L. on

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Customer did not leave a comment.