Check for water leaks prior to rentalsThomas T.
Customer Reviews for Heards Laundry
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They gave our truck away, wouldn't answer the phone, made us work around their schedule, etc. It's been a long time since I've come across such poor customer service. I'll go with Penske next time.Philip R.
Customer did not leave a comment.Diana W.
Stop moving reservations around. Now I understand why customers are so upset by the time they get to the store to get there rental. The store I was sent to was closed on Mondays and after going 20 miles out of the way to get there I get a text to go back where I started to get the trailer. Luckily the owner rented the trailer over the phone to me.Mike N.
Customer did not leave a comment.Eris C.
Very friendly and helpful!!!!Richard H.
Once again no one knew we were comingTed S.
Heards should be removed as a place to pick up. The truck did not have everything I had order and she is never there even when she says she is open. I had to call the help desk to get help and they made me wait 35 minutes each time I called. Terrible service.Kevin B.
Customer did not leave a comment.Thomas G.
Customer did not leave a comment.Charles B.
Ms. Rhonda Heard was the BEST! I ran into a little snag with the size of my initial reservation and she was extremely accommodating in helping me change the size of my rental! Excellent customer service!Horessa D.
Customer did not leave a comment.Carla B.
Not Much, Everything was excellent and in order. All the guide lines were explained in detail.Cecil R. B.
Rhonda went out of her way to accommodate my needs under difficult circumstances.George L.
Customer did not leave a comment.Terri P.
Customer did not leave a comment.Aaron S.
Rental was exactly what we needed.Donna B.
Rhonda was wonderful! She was very friendly and helpful. We will always use her services,!Melissa M.
Customer did not leave a comment.Paul R.
Customer did not leave a comment.jennifer P.
Customer did not leave a comment.Cassie S.
The owner was extremely nice and accommodating. The vehicle itself was easy to use but I wouldn't call it a â€œsmooth rideâ€ I was overall very pleased. 4.5 stars!!Cassandra M.
The phone number doesn't work. Was charged for services I shouldn't have been. Can't reach anyone at this location. No communication! Miserable.Robert B.
Customer did not leave a comment.phillip B.
Fantastic Customer Service! Thank you!Jonathan Lynn B.
Customer did not leave a comment.Kayla R.
Customer did not leave a comment.SANDRA E.
Customer did not leave a comment.ROBERT M.
Fix the trailer.harley F.
Customer did not leave a comment.Paul R.
Customer did not leave a comment.Michael B.
When dropping off equipment, don't expect to deal with anyone in person. However at the U-Haul window there is a phone number for the owner/operator, call her and she will come and verify equipment. I have returned trucks and trailers to this location multiple times no problem.Ronald W.
I have rented the same size trailer twice. Service was great . Dealer was great. No issues...eddie C.
Customer did not leave a comment.TIMOTHY B.
Customer did not leave a comment.Eddy L.
Customer did not leave a comment.Mario H.
Place was not staffed even though I came during posted business hours. What a dump, completely run down and disgusting building. Not a good look for UHaul. Thank goodness I was able to use the UHaul app to complete my check in because there wasn't a soul on site. I would never rent anything from a business that looked as disgusting as this place. Good thing it was the drop off location and not the pick up location.Jacob F.
Customer did not leave a comment.Chrissy T.
Nothing. Rhonda did an excellent job.Rob R.
This goes out the Jackson, Ms area: if you're not sure that equipment is available for reservation, don't give out that information to the customer. I was very upset that I found out one day before my actual pickup date, there weren't any trailers in the area. I should've known that when I made my reservation by phone days before.John B.
Have your employees stay at work. Very frustrating when you have to wait for someone. We even had a scheduled pick up time and nobody was theretonya P.
The entire reservation process was a goat rope. After making the reservations weeks in advance, U-Haul waited until less that 12 hours from the start of the move to start informing me that there were problems. The representative at the pick-up location was polite enough but does NOT know how to do her job. After a lot of double talk and excuses as to why she could not be present when I picked up the truck she tried to change my reservation to a "self checkout" and screwed it up causing me a lot of frustration and valuable time on moving day. So much for the U-Haul promise of "skipping the line" after "checking-in" on line. The pick-up location also informed me at the last minute that she had not utility dollies at her location. How in the heck does a U-Haul rental place NOT have something as basic as a dolly? Point being, I had to jump through even more hoops and waste more time and gas going to a different location to get the equipment I needed. Special thanks to John Manning Jr for his help in getting everything sorted out and getting me on the road. The "self-checkout" process is a total pain in the A** and seems to be nothing more than an excuse for employees to not show up for work. If the customers have to do the work of your employees by renting equipment to themselves then why do you need employees and why are there no discounts for the hassle? I don't expect a moving truck to run and ride like a sports car but the front end of the truck I used shook so bad at highway speeds the pedometer on my phone thought I was walking and showed that I had walked 148 miles the day I moved. This truck was not safe and could have caused an accident if operated by someone with less experience of driving large vehicles.Robert J.
Customer did not leave a comment.Philip J.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.Farrell T.
Customer did not leave a comment.KRISTA W.
I would have rated this place 5 stars if my truck was clean when I picked it up, but it wasn't. I had a scheduling problem with what I wanted and this place had a truck available for me. The lady was very courteous when she called me as well as in person when we showed up to pick the vehicle up, just a very peasant lady who tried her best to get us what we needed to get on our way. Overall, the transaction was very smooth and I have no complaints except a dirty truck.Amanda E.
Customer did not leave a comment.Kevin C.
Customer did not leave a comment.Dustin D.
The lighting in the parking lotDonovan H.
Very sweet lady( Rhonda) !! She helped me in every way she could. The purfect place to turn it in when we got to our destation ..ann W.
Customer did not leave a comment.Mathew H.
Customer did not leave a comment.Krysten L.
Customer did not leave a comment.Jeremy B.
Customer did not leave a comment.allen C.
It was a bit of a challenge to meet with the person, but she was fantastically nice during the process.Rebecca H.
Truck would not crank after I got it home. U-haul responded promptly with service, satisfied with the experience.Andrew H.
Customer did not leave a comment.CODY P.
Excellent service, Rhonda could not have been more helpful. I will remember this experience and recommend your service to anyone I might meet that needs your rentals.Chris J.
Even though the location was excellent and the owner was very nice and friendly, the experience with the UHaul people could be described as confusing and misleading, and maybe even complete mistrust with what I was told. I was told one thing, and then another. Anything to get my business was the name of the game...Well I needed the trailer, and I was already going to rent it or I would never have called in the first place. So why the lies? Stop lying and just tell the truth...thats all...just stop misleading the customers. Stop saying one thing on the phone, and doing another when I get to the pickup. Terrible business model. I will try Ryder next time to see how they do business.Rodney M.
Customer did not leave a comment.Artis W.
Customer did not leave a comment.Barbara O.
Customer did not leave a comment.GAIL C.
Customer did not leave a comment.ALAN L.
Customer did not leave a comment.CHARLES P.
The drop off location recommended we dispute the over charge....DORIS S.
Service was great and the owners were very accommodating. Would rentwith them again.Gerald H.
Customer did not leave a comment.SANDRA K.
Customer did not leave a comment.William H.
After driving 20 minutes out of the way, there was no one available at this location and there was no contact information. After staying on the phone for about 45 minutes (talking to 4 to 5 different people), I finally found someone who would complete my contract over the phone. Very FRUSTRATING!DARLA C.
When we arrived at the business, the place was deserted. We had to wait thirty minutes for the owner of the business to be notified by Uhaul that we were there, so they could come to the office and let us have our truck. The owner said that Uhaul did not let them know we were coming.Michelle C.
Customer did not leave a comment.John A.
Customer did not leave a comment.ANTHONY L.