Customer Reviews for Heckmans Automotive LLC
(U-Haul Neighborhood Dealer)

87 reviews

209 Boyer Rd   Blakeslee, PA 18610

(570) 643-9754

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 9/28/2021 - 10/1/2021: Closed

Services at this Location:

Contact Us

(570) 643-9754

209 Boyer Rd
Blakeslee, PA 18610

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 9/28/2021 - 10/1/2021: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

It no longer accepts usual truck. It should have been removed from the return location list. Frustrating for return

Sui Xiong L. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

We requested an extra day's rental when we picked up the truck and were given it with no problems.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Jason T. 
Rating:
5.0

Customer did not leave a comment.

Andrey A. 
Rating:
5.0

Very polite and pleasent

Tracie C. 
Rating:
3.0

Customer did not leave a comment.

Annette F. 
Rating:
5.0

Trying to pick up the truck as a “self check in” was a total disaster...furious! Called U-Haul for help and was on hold over 20 MInutes before I could get help! Very difficult start to a long trip.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
1.0

There was no cell service or available wifi to tap into in the parking lot, so we had to drive back and forth between the lot and and a spot down the road in order to take the pictures and submit them for the truck share 24/7 rental process. What should have taken 15 mins took over an hour, during which time I was also on hold the entire time with uhaul. Very frustrating. This location should only use in person, counter service for rentals. The truck however was very clean and well maintained.

Michael V. 
Rating:
1.0

Customer did not leave a comment.

Angelo T. 
Rating:
4.0

Customer did not leave a comment.

Gary T. 
Rating:
5.0

I waited about 20 minutes for approval on my smartphone. I used the chat and waited quite a while for someone to answer. Sent 2 messages before I was answered. Was not informed that someone was gonna have to verify me via a phone call. That was NOT on the tutorial video or in instructions. Pick up was not convenient at all drop off was flawless!

Robert W. 
Rating:
4.0

Everything was flawless, only complaint was not being able to adjust mirrors

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Jasseray W. 
Rating:
4.0

Customer did not leave a comment.

ERIC D. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
4.0

So other than confusion as to where to pick up my truck...all good. I had used online process and had an initial confirmation that had Pocono Boathouse as my pick up, but then somewhere along the line it was changed. Phone Call to go uhaul was useless as I was on hold for ever. While I was on hold I got an email that changed to Heckmans. Overall Heckmans was good.

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
2.0

Customer did not leave a comment.

Arthur N. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
1.0

Customer did not leave a comment.

MARK M. 
Rating:
3.0

Customer did not leave a comment.

David L. 
Rating:
5.0

This drop off location was super easy and fast. Thank you!

Salvatore D. 
Rating:
4.0

The truck was fine and in good condition, less than 27k miles. I did have to wait for the person to arrive who could process the paperwork, even though I schedule ahead of time but no big deal.

Brian O. 
Rating:
5.0

Customer did not leave a comment.

DEVIN P. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
3.0

The sales rep was very polite and professional, and did the best job he could, esp. w/ your sluggish online system. If one needs to do something extra when dropping off after hours (like going to your website on my cell phone), that needs to explained VERBALLY by the sales rep, and not simply inconspicuously mentioned in the receipt. The pick-up location was about a 30-minute drive to get to! I understand that my first choice may (probably) won't be granted, but that was an excessively long distance, given that my area has MANY U-Haul dealers. I can't recommend the location to friends simply because it's too far away! Despite having checked-in online in advance, I still had to wait 20 minutes to get the trailer. This was NOT the fault of the rep - your online system was quite sluggish, and this has occurred EVERY time in the last couple years at other U-Haul sites I have used. Clearly, your online system needs to be optimized.

James M. 
Rating:
4.0

Customer did not leave a comment.

Neil B. 
Rating:
5.0

Customer did not leave a comment.

ALAN S. 
Rating:
5.0

Customer did not leave a comment.

PETER R. 
Rating:
5.0

Great experience.

Stefanos K. 
Rating:
5.0

Customer did not leave a comment.

joseph M. 
Rating:
5.0

Trailer was brand new. Upon pickup, the guy showed me all I needed to do to conduct as safe tow. During transit we had no issues whatsoever.

Catherine P. 
Rating:
5.0

Customer did not leave a comment.

Steven V. 
Rating:
3.0

Customer did not leave a comment.

Stephen T. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
4.0

Customer did not leave a comment.

Katherine M. 
Rating:
5.0

Easy return, helpful people.

William H. 
Rating:
5.0

Awesome. Quick and friendly service

Gary H. 
Rating:
3.0

Customer did not leave a comment.

C. Rupert D. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
3.0

Pick up location was 30 minute drive away from original pick up location that was only 3 miles.

Tony P. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Nothing

greg H. 
Rating:
4.0

Customer did not leave a comment.

richard P. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

Jim T. 
Rating:
2.0

No WiFi or cellular data to submit location to enable self/return at night threw the app

Simcha P. 
Rating:
5.0

People I interacted with were very nice. Very good place!

Ed A. 
Rating:
5.0

Customer did not leave a comment.

Carol G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Make sure that you have what is reserved! The fact that I did not get the 26 foot truck at the location I wanted cost me considerable time in extra trips and gas It was nice that you cut the mileage rate in half, but the extra work and distance was hard!

MARGARITA R. 
Rating:
5.0

Customer did not leave a comment.

Bill B. 
Rating:
5.0

Customer did not leave a comment.

Frank W. 
Rating:
3.0

All went smoothly.

Gerald F. 
Rating:
5.0

Heckmans auto is my go to place.

JASON S. 
Rating:
4.0

Customer did not leave a comment.

Philip J. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
3.0

Customer did not leave a comment.

John B. 
Rating:
3.0

Customer did not leave a comment.

Robert O. 
Rating:
5.0

I was very happy with the service I received and would use Heckman's again !

David W. 
Rating:
5.0

Nobody was there.they were closed.

JUDITH K. 
Rating:
3.0

Road signage was obscured. Nice man accepted keys. No signage to direct return.

Michael R. 
Rating:
4.0

Customer did not leave a comment.

james B. 
Rating:
1.0

To start off, we arrived at the Hazelton, PA location after changing our pick up time and adding a tow dolly. When we arrived we were not greeted or aknowledged at all. As the gentleman whom I'm assuming was running this location, was frantically running around behind the desk and mumbling to himself. Once we're finally acknowledged, we state why we're there. The associate behind the desk start on about how "these people don't know what they are doing", "this place is a disaster", so on, so on. He takes forever to look us up and says "oh you changed your pick up time, these call center employees need better communication". While checking our order he noticed that we added a tow dolly. He than proceded to throw a hissy fit, cross his arms & put his face down in arms on the desk. He no lie stayed like this for at least a minute. My fiancé and I are staring at him in complete confusion. He then exclaims that he doesn't have a tow dolly and that we will have to go to the Blakeslee, Pa location. Not only was this very inconvenient, but very time consuming. For our troubles the associate added more miles and gas for us. Being in the process of moving and wanted to get things done, this set is back. We go to the Blakeslee location, pick up the dolly and proceed to our plans. Everything runs smooth as far as the truck and move. The next day we drop the truck and dolly off at the Norristown location. All went well, we paid, got our receipt, and left. Today, I got an email at 8 this morning, stating to contact Uhaul about missing or late pieces. We call Uhaul and explain to them that we dropped everything off yesterday and paid. This operator told us in her system everything seems to be fine on her end & that the manager at the Norristown location must not be doing their job correctly. We were then told that she would contact the store, and the store would then intern contact me back to let me know that they messed up, and that were good to go. I never received a call or confirmation that we were in the clear. Not only am I upset with the poor service of this company, but I am astonished at the unorganization. For a nationwide company, I figured that there would be more to show for. Unfortunately, that is not the case. If I do not get a call to confirm that they in the wrong, I will tell everyone I know to use a different rental company. I hope that you will take this email seriously & take into consideration that customers are what keep your company going. Sincerely, Brittany Cohen &a Earl Corliss.

Earl C. 
Rating:
5.0

Customer did not leave a comment.

Mike K. 
Rating:
1.0

Dropped off and person that handles uhaul wasnt there

DAVID R. 
Rating:
1.0

What a scam dropped of uhaul with same amount of fuel and they charged more fuel person wasnt there when i dropped it off so i couldnt verify with them will never use uhaul again and will make sure i pass info along ro wleveryone else i know

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

theresa A. 
Rating:
2.0

No drop off box for the keys.You are closed on Sundays.Get out of the business.

Raymond O. 
Rating:
5.0

Drop off is always so easy. Would highly recommend!

ANDREA S. 
Rating:
3.0

Customer did not leave a comment.

Velia L. 
Rating:
5.0

Customer did not leave a comment.

david R. 
Rating:
5.0

have a key drop off box instoled.

Joseph D. 
Rating:
5.0

Great people working at location

Michael S. 
Rating:
3.0

I rent a UHaul ever year... This year UHaul had me pick up the truck at a different location and it cost me twice as much for the same truck. Why? Cliffy7595@hotmail

Clifford S. 
Rating:
5.0

Customer did not leave a comment.

Loreen M. 
Rating:
5.0

Pick up went well, however, I vwas quoted by 1-800 U go U haul that my price would be $123.00 + 5.00. For the rental which would include my mileage On pickup I was charged $168.00 why??? That's what it came up when he entered on computer. Please let me know why?

Lorraine G. 
Rating:
3.0

Customer did not leave a comment.

Kathleen S. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

KERRY B. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top