Customer Reviews for Heights Autos
(U-Haul Neighborhood Dealer)

309 reviews

2117 Shepherd Dr   Houston, TX 77007

(713) 771-5114

Location Hours

  • Mon-Thur: 9 am - 6 pm
  • Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(713) 771-5114

2117 Shepherd Dr
Houston, TX 77007

Services at this Location:

Location Hours

  • Mon-Thur: 9 am - 6 pm
  • Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 9 am - 1 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

No suggestion; the rental experience was smooth and seamless; equipment was ready when scheduled, hooked up safely and timely, no waiting. Personnel were all courteous and helpful. Will rent from them again.

DEWITT T M. 
Rating:
3.0

Customer did not leave a comment.

FRANK M. 
Rating:
1.0

Customer did not leave a comment.

Edrice M. 
Rating:
4.0

Customer did not leave a comment.

Jeffery P. 
Rating:
3.0

Customer did not leave a comment.

Nicolas N. 
Rating:
1.0

Close the location, a mud lot with equipment on it that is run by people that don't care simply reflects poorly on your brand.

SCOTT B. 
Rating:
1.0

Equipment was not ready. Trailer's electrical didn't work, so staff had to figure that out & play with the wires for about 30 minutes to get it working. Back of trailer was stuck, so opening & closing it was a nightmare. Also paid for moving blankets that they were out of. Store couldn't figure out return.

Angus L. 
Rating:
5.0

Friendly staff courteous

JAMES F. 
Rating:
2.0

Customer did not leave a comment.

Courtland W. 
Rating:
5.0

Went good there as well

john C. 
Rating:
2.0

Equipment reserved was not available. Individual argued with me about the fact that we wasn't able to provide me with the equipment I reserved. Not a pleasant experience.

GAVIN N. 
Rating:
1.0

Absolutely not. I have been in communication with SEVERAL uhaul employees trying to resolve this issue and I am at my wicks end. I used a trailer on June 15th for about 10 hours. I have been charged a ridiculous amount of times since then for OTHER PEOPLES rentals and toll charges. I am livid. This location has YET to close my ticket even after all the phone calls and emails I have made. I need to be refunded every single dollar I have been charged. These payments have been processed without my authorization several times which is STEALING. I will be contacting the better business bureau to discuss my experience with this location as it has been absolutely miserable. I don't know how many places I can leave reviews to warn other people to save their time, money and sanity to avoid this location at all costs. This is absolutely ridiculous and the worst experience I have ever had with renting moving equipment, but really the worst experience I have ever had as a consumer. Do not give this location your business.

CHARLOTTE G. 
Rating:
5.0

When I contacted the owner, i was quoted $30 a day several times. I was NOT told about ALL the extra fees. Not cool. Wont use uhaul again

TIMOTHY K. 
Rating:
5.0

Customer did not leave a comment.

SELMA M. 
Rating:
1.0

Vacant, overgrown, pot-holed lot.

James R. 
Rating:
2.0

Staff was very helpful

JAMES M. 
Rating:
5.0

Great staff

SELVAN W. 
Rating:
1.0

Charged for four days when I had the equipment for less than 24 hours.

CHAD V. 
Rating:
5.0

Customer did not leave a comment.

kARINA C. 
Rating:
1.0

Trucks are not being cleaned and are very dirty. Ants were flying in and out of the vents while driving. A/C unit didn't work. Customer service was not good either. Will not be returning back or recommending this location to anyone.

FRANQUAJA W. 
Rating:
3.0

Don't let customers wait around 20 minutes till they check in vehicle.

GILBERT G. 
Rating:
5.0

They have great customer service and it was very easy to pick up and return the vehicle. I really appreciate how easy it was because I was on a short time crunch.

Peter S. 
Rating:
2.0

The lot with the trailer was a mud hole. The trailer was covered in mud and I had to pay to have it cleaned before use. The attendant in the lot could no speak enough English to communicate. The owners seemed very nice, but the place was not to par. Dirty is how I would describe the location. I though U Haul was priced well and super impressed with technology, but not going back to this location for lack of cleanliness.

DAN M. 
Rating:
5.0

They were lovely! My only complaint is their address seems to come up on Apple Maps incorrectly, which was frustrating, but they helped us find it when we called and were really helpful once we arrived.

Linda S. 
Rating:
1.0

1. Have the trailer lights cable extension repaired before the customer arrives. 2. If the extension needs to be repaired, don't hand the job off to two or three guys sitting around on their coffee break who don't really care when the job is finished. 3. Don't sell crappy 7 contact to 4 contact adapters that that the manager breaks trying to install. 4. Have working lights on all trailers prior to attaching them to the customer's vehicle. 5. Don't call the customer to ask if the equipment has been returned when the trailer has been sitting in the lot for two weeks.

JOHN H. 
Rating:
1.0

Not helpful

Whitney G. 
Rating:
2.0

Customer did not leave a comment.

William W. 
Rating:
3.0

Customer did not leave a comment.

DAVID B. 
Rating:
3.0

Did self drop off and equipment everywhere no order in lot and huge mud holes lot needs straightened up and lots of gravel needed!

ROY B. 
Rating:
3.0

Customer did not leave a comment.

THOMAS C. 
Rating:
1.0

The owners has a bad attitude.

ALEJANDRO O. 
Rating:
5.0

I leased a cargo van with a dolly. The van was clean, easy to drive, easy to load and unload and I did not have to think about anything but getting what I needed done. Perfect experience.

KIMBERLEY C. 
Rating:
2.0

The owners of this location do not listen to the customer's, I walked back inside to get the worker some help. I told the wife your employee outside needs help lifting the trailer. I'm recovering from surgery and can't lift heavy weight, after waiting 10 minutes in the grueling heat with no help. I walked back inside and told them we're still waiting on help from a second person that never showed up. Rude people

NICK L. 
Rating:
5.0

Customer did not leave a comment.

Alan H. 
Rating:
4.0

Customer did not leave a comment.

SIDNEY T. 
Rating:
5.0

Customer did not leave a comment.

BENITO S. 
Rating:
4.0

Employees were very nice and helpful. Easy in and easy out.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

JAMIE S. 
Rating:
4.0

the lot is very tight for truck and trailer moving. please keep both gates open for easy maneuvering

ANTHONY P. 
Rating:
3.0

Customer did not leave a comment.

GILAD D. 
Rating:
5.0

Customer did not leave a comment.

KAREN R. 
Rating:
2.0

Was overcharged for the amount of gas that was needed. Told the manager but he did not care.

JACEN P. 
Rating:
1.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
4.0

Everyone was so friendly and it was quick and easy

REBECCA H. 
Rating:
4.0

Picking up the moving truck using the app was a bigger hassle than it needed to be- was picking it up early on a Saturday morning. Took over 5 minutes for a rep to join the chat, and was trying to contact the submitted contacts for verification when this was not explained beforehand, luckily someone answered that I had provided, but if it had been any earlier, would have been out of luck and continued waiting which was taking up my rental time. Also, truck was not clean on inside due to being parked in muddy lot.

Justin S. 
Rating:
5.0

Customer did not leave a comment.

PATRICK F. 
Rating:
4.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
1.0

Customer did not leave a comment.

Zachary B. 
Rating:
5.0

Only comment would be to have the rental site open at 8:00 instead of 9:00 local time. It was my second time renting from this location and experience with staff and vehicle were very good. Thank you

STEPHEN C. 
Rating:
3.0

Communication was a problem, the gentleman that with out to help connect didn't tell me that there was a text message to note damage, when I asked about noting damage he motion to take pictures.

DENNIS W. 
Rating:
5.0

It was dirty as F@$k and parked in a giant puddle of mud. The owners were great and had I not been moving I would have loved to share a meal with them! Lovely experience with the staff!!!!

CHAD H. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
1.0

Location did not have the appliance dolly and regular dolly we reserved and paid for. That meant extra time (a couple hours) and work for us in locating one. Getting though to customer service took 30 minutes on the phone. This was at a time when we had folks waiting to help us load back at our house. The location where a dolly was located (34th and Mangum) was a 100% different experience. It was clean and organized. The personnel there were pleasant, efficient and helpful. They even loaded the dolly in my car. Here is what should have happened: someone- from uhaul customer service or the owner of shepherd location, should have made sure that all reserved equipment was there before we arrived. And if there wasn't equipment to complete the order, someone should have located the equipment we were missing, picked it up and brought it to the location so that it was ready. Or at the very least, knew where one could be found. Its not like we are in a rural area where there are no other uhaul locations. As it was, I had to do it. The man we dealt with at this shepherd location was most unhelpful- basically he shrugged. The truck was parked in a lot filled with deep mud and ruts. We slipped twice. And the truck was located at the at very back of the lot. We had to figure out how to get TO the truck and get the truck OUT of the lot. Once we started navigating the truck out, mud was slinging everywhere. This pick location was absolutely filthy inside and out. Our drop off location was great on the other end of our move.

Audrey L. 
Rating:
5.0

I just wish they came with a bigger gas tank

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
3.0

This was second pickup location. Original one was closed at designated pickup time and trailer had no electrical connection.

Darryl S. 
Rating:
3.0

Just all business. A hello or thank you would have been nice. Maybe she was too busy. ??

JOHN L. 
Rating:
2.0

Was not a 24/7 pickup like I was promised. Waited 4 hours for the truck

COLLEEN T. 
Rating:
3.0

The workers were 30 minutes late and they had 5 people waiting for a long time before they arrived

SARAH L. 
Rating:
1.0

I returned the vehicle early because I was unable to use it due to the windshield wipers not working properly and it was pouring rain...I wasn't going to put my life at risk....i called and told the uhaul people and they didn't want to refund me my money....

ERICA C. 
Rating:
3.0

Great service. Only downside was the muddy lot.

Donald G. 
Rating:
1.0

The parking area for the U-Haul equipment is hazardous at best. The presence of random, steel bars cemented haphazardly in the parking yard, with zero purpose or use, is dangerous for all vehicles and trailers. This is compounded by the associate, Ali, who is a complete idiot and has no idea how to direct or spot a driver. The trailer also had no jack, which is preposterous. I will likely buy a trailer for myself before I rent one from U-Haul again.

Glory H. 
Rating:
1.0

The sign on the business was not the name that was on the UHaul website/email. I received. There was no address on the building on the street that was on the email. The entrance was on the side street next to the theoretical address on the main street. I went around the block 3 times before I went in to the entrance on the side street. The clerk was more interested in her phone than me. I asked where the trailer was and she pointed and said next door. When I asked where? She said over there and then said she would send someone over. That person spoke zero English and was difficult to communicate with although he was nice. Not a professional operation at all.

Roy H. 
Rating:
5.0

Your truck was full of dirt and soil from the previous rental that I had to spend half an hour cleaning while I was supposed to be moving. It also rained overnight and when I moved my things water had obviously gotten on my items. You also quoted the gas level about $9 higher than what it was. It was a full dial width lower than a 1/4 but you had it at 3/8 of a tank. The moving blanket bag was empty and flipping everywhere.

KYLE S. 
Rating:
3.0

Be on time opening the location people go through a lot of stress moving and expect for uhaul to be open on time.. we got there at 9am as scheduled.. the owner didn't show up till 9 36am that is 36 min past opening and I unacceptable. We had a line of 7 people standing behind us too.. Other thing is no dollys or blankets of any kind were provided which made moving even harder.. On a positive note the truck was clean and ready to go.

YURIY N. 
Rating:
5.0

Customer did not leave a comment.

Ricardo V. 
Rating:
3.0

Customer did not leave a comment.

MARY B. 
Rating:
4.0

The rental site is a working auto repair shop not a retail site, so it looks like a working shop not a store front, but the staff is helpful and knowledgable and the U-Haul equipment is clean and well maintained. U-Haul was surprisingly affordable and it was very easy to rent a trailer and move the stuff I needed to move.

JAMES E. 
Rating:
4.0

Customer did not leave a comment.

Stuart B. 
Rating:
5.0

Staff was very professional and courteous. Van was dirty inside and windshield wipers were worn out and broken. But overall this rental experience was good.

brian W. 
Rating:
1.0

Terrible location with a ton of mud and takes forever to locate drop box.

PRESTON J. 
Rating:
1.0

This location was awful. It's a work down mechanic shop with a dirt lot on the side filled with u-hauls. When I arrived, it was closed even though it was past 9 am. They opened late and then told me to park the cargo trailer on the side on a dirt lot. No one knew what was going on. I didn't feel safe leaving the u-haul in an open area. I tried calling u-haul but never got through to customer service. I left it there, took a pic, and checked out via the app. The app check out is convenient but the drop off location is concerning. There were several other customers dropping off or picking up.

Raul V. 
Rating:
4.0

The address listed for the location was confusing. A street view picture indicating the office location and uhaul lot would be very beneficial (relative to Shepherd and Durham).

Matthew W. 
Rating:
1.0

Customer did not leave a comment.

Jose M. 
Rating:
4.0

Customer did not leave a comment.

MIKE K. 
Rating:
5.0

Let people know in advance if there's any equipment not available. I requested other equipment apart from the trailer and only got the trailer.

JUAN F. 
Rating:
3.0

The interior of the van was a little dirty. It looks like the last person didn't clean up. I made a reservation to pick up the rental at 8:30am using the app; but when I got to the location the app told me that my reservation was set for hand delivery, and that the location opens at 9am. Not happy about that.

Ricardo M. 
Rating:
4.0

I was not able to really communicate with the guy that helped me attach the trailer.

KWAME P. 
Rating:
3.0

The lot was muddy trying to get out I got stuck in the mud with the truck.

David O. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
4.0

Customer did not leave a comment.

NATASHA D. 
Rating:
3.0

I could not get website to work accurately so I turned in my keys and then couldn't upload pictures. I'm upset that I may be charged $20 for not being able to utilize the self drop off option correctly. Good idea but very hard website to utilize.

BRITTANY ELIZABE B. 
Rating:
3.0

Your app does not work. I could not log in, making contactless pick up impossible. My original pickup location was changed without my knowledge and I was not informed about it until the day before when I had to call customer service due to the app not working. The reservation process is very simple, but the implementation does not work. Please address the bugs with your mobile application.

jonathan V. 
Rating:
4.0

Customer did not leave a comment.

JAMES WILLIAM L. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

Customer did not leave a comment.

RICHARD JACK III C. 
Rating:
4.0

The trailer was junk! Had I had the flexibility, I would bit have accepted it. The left fender was separating from the trainer and the trailer door barely operated. Very disappointed that this was acceptable to UHaul!

ERICH R. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
3.0

Customer did not leave a comment.

kuttler S. 
Rating:
1.0

They charged me extra 2 times . First time for 700$ , and second time 139$. Not friendly staff, even didn't apologize, I still didn't get my money back .

NATALLIA M. 
Rating:
1.0

Today I rented a truck from a U haul partner. The facility was filthy, there was trash all around the dirt/muddy parking lot. The name of the facility was not the same as the name of the facility on your website. The truck was dirty. It was an unsatisfactory experience. Y'all should do a better job to make sure your partners are proud of their places of business and represent UHaul is a positive light.

MICHELE A. 
Rating:
3.0

I don't know that the location is the problem. The vehicle was clean and the staff was professional and pleasant. However, the location address is inaccurate online, so I wasted time on moving day going to the address listed before calling for the staff or owner to tell me the correct place. The process of reserving equipment in the online reservation is pointless as the site didn't have the equipment that day - moving without a dolly is much harder than with one. Again, I don't know if that's the location or u-haul logistics.

Angela R. 
Rating:
3.0

The U-Haul app was not functioning so I was forced to pick up the vehicle late through in-person service. The previous evening a site representative had called to switch the vehicle type from a van to a 10' box truck and I suspect that this switch had broken the link I needed to do early pick-up.

RONALD M. 
Rating:
3.0

Customer did not leave a comment.

jim M. 
Rating:
5.0

Customer did not leave a comment.

Sylvia R. 
Rating:
3.0

Could not guarantee me a trailer until a few days out--more of a UHaul policy than a problem with this vendor. Really anxiety producing and frustrating when I had to have a trailer that day.

THOMAS ALAN K. 
Rating:
2.0

Drop this location as fast as possible. The location was difficult to get to due to poor directions. More than one customer had issues finding it. The name on the sign did not match the name on the website. Once there the customers were low priority. The storage facility for the equipment was unsecured, allowing for damage or theft at the renter's expense since there was no one to take possession of the returned equipment.

NEILL C. 
Rating:
3.0

inside of trailer hadn't been swept and was filthy; inside of the facility was filthy too

Eugene S. 
Rating:
4.0

Customer did not leave a comment.

SAUL A. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top