Customer Reviews for Henderson Automotive
(U-Haul Neighborhood Dealer)

43 reviews

1206 W Main St   Henderson, TX 75652

(903) 655-1201

Location Hours

  • Mon: Closed
  • Tue-Sat: 7 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 7/26/2022 - 8/2/2022: Closed

Services at this Location:

Contact Us

(903) 655-1201

1206 W Main St
Henderson, TX 75652

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Sat: 7 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 7/26/2022 - 8/2/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Elisha M. 
Rating:
5.0

N/a

Orlando R. 
Rating:
3.0

Customer did not leave a comment.

Wyatt L. 
Rating:
1.0

This IS NOT ME. I DID NOT purchase this uhaul. Shonda Lee

Barbara L. 
Rating:
5.0

He went above the requirements. Actually came in on day off and earlier to check it out. Thanks again.

Jimmy F. 
Rating:
5.0

Customer did not leave a comment.

Lori R. 
Rating:
3.0

Customer did not leave a comment.

Nettie S. 
Rating:
1.0

The parking area was muddy and had a huge mud hole in the front driveway. As mentioned before I dropped the truck off much cleaner than I found it and still received an unauthorized $35 cleaning fee on my credit card. The only thing on the truck that needed to be cleaned was a few M&M candy in the passenger side door handle. For that, which was not mine, I was charged an unauthorized $35 cleaning fee. I took the required two photos of the interior of the truck that clearly shows the truck was clean. Henderson Automotive is unethical and charged me for no reason. Look at the photos you required me take and you will see the truck was very clean when I parked it.

JIMMY B. 
Rating:
5.0

Very easy to arrange my rental. All transactions went great. Thank you for good service.

Judy H. 
Rating:
5.0

Customer did not leave a comment.

BOBBIE D. 
Rating:
5.0

oThe agent at the pickup location was ertvery helpful. He got me on the road quickly. Friendly expert.

Robert K. 
Rating:
5.0

No complaints, the people here were extremely helpful in helping me sort out the mess up from my pick up location.

Branden S. 
Rating:
5.0

Best location there is

DOUGLAS D. 
Rating:
5.0

Customer did not leave a comment.

Tyler F. 
Rating:
3.0

Customer did not leave a comment.

Gary S. 
Rating:
3.0

Customer did not leave a comment.

ROBERT P. 
Rating:
1.0

Call when you said you would, have location marked better, make sure the location is opened on specified day, let me know what I need to have before renting, straps, size of ball extra. Make insurance details easy to understand and accessible to customer. Please call or email me , very dissatisfied with your company. Teresa kenney cell is 7134593143 email tlkenney56@gmail.com

Teresa K. 
Rating:
5.0

Customer did not leave a comment.

Dolores V. 
Rating:
1.0

LOCATION WAS CLOSED ON ARRIVAL,NO ONE AT LOCATION.WAS TOLD WAS OPEN TILL FIVE PM.CHARGED ME FOR AFTER HOURS DROP OFF FEE.

RICHARD L. 
Rating:
5.0

No improvement necessary!

birtha B. 
Rating:
5.0

I think everything was excellent, good costumer service

Hector M. 
Rating:
5.0

Customer did not leave a comment.

Logan H. 
Rating:
3.0

I was charged for a furniture dolly and furniture pads that were never given to me.

Wilton G. 
Rating:
5.0

Very helpful

Kathryn N. 
Rating:
5.0

Customer did not leave a comment.

colton P. 
Rating:
5.0

Nothing! You're on the right track!

Arhonda B. 
Rating:
5.0

Very friendly staff and very helpful as well.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
4.0

I ordered two dollys and paid for them but did not receive them. The truck was dirty inside with trash and gas was not filled up

Misty W. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

Wayne P. 
Rating:
5.0

At this location pay attendance more Money he was excellent

Clarence S. 
Rating:
4.0

To expensive

Joe B. 
Rating:
5.0

Customer did not leave a comment.

Tim T. 
Rating:
5.0

Customer did not leave a comment.

Anita D. 
Rating:
5.0

Customer did not leave a comment.

Jerry T. 
Rating:
1.0

Customer did not leave a comment.

Lois B. 
Rating:
5.0

Customer did not leave a comment.

GEORGE T. 
Rating:
5.0

Nothing everything was perfect

John M. 
Rating:
5.0

Customer did not leave a comment.

Lisa A. 
Rating:
1.0

I had to leave my home in middle of a rainy night due to domestic violence,I thought I could trust uhaul to provide me a secure way to get my things. I went to get my truck and the truck waS parked in the grass in a low spot and it was dark and raining and I attempted to get the truck out but the wheels just kept spinning. Im not a professional truck driver I was just trying to get help,not only could I never get the truck out to get my things after paying for it,I am now being told I have to pay to get the vehicle towed out of the Mudd and cleaned. The dealer was very mean and uncaring. I will never use uhaul again.

shannon A. 
Rating:
3.0

Everything about the experience was good except there were stale cigarette butts in the ashtray which made the cab stink

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Jerdazome J. 
No reviews have been submitted for this location.

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