They didn't service the car correctly there was no transmission fluid in it or oil at all then when I tried to start it up it sound like the transmission kept trying to go outApril U.
Customer Reviews for HH Trailers Plus LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Steve K.
Check engine light was on when we picked up 26 foot truck. Called UHaul personnel who said it shouldn't be an issue but if it was, we had purchased insurance. Gas tank only 1/4 tank full of gas, so had to immediately fill the tank before we left. Pet hair all over the cab's passenger seat and floor. Truck was not swept out. Thankfully nothing happened to the moving truck engine during our 3 hour moving trip.Trevor K.
Kay was great to work with. She tracked down a truck for me, and made sure that I was well taken care of through every step of the way.James J.
Customer did not leave a comment.SHERMON S.
I had reservations for a 15' and the location didn't have one ready. They said it would be about 2 hours before it was ready and I had reserved it for a certain time period. They was rather rude.Jeremy M.
The ac would keep cutting off randomly. Would cycle on and off every 20 seconds while driving. Drivers low beam bulb was not working Driver rear tire sensor stopped reading and tire light would flash. Tire was still full of air.jordan L.
I will never use againBrittany M.
Customer did not leave a comment.connie A.
Customer did not leave a comment.Emily A.
Customer did not leave a comment.NELLIE C.
Customer did not leave a comment.NEIL W.
Open hours limited.WILLIAM D.
Customer did not leave a comment.Bob G.
The drop off location was not confidently located. I had a location 26 miles closer that I was not able to use costing me mile overage and increased charges and fuel cost overage.Diane M.
None they were very helpful and kindDale R.
The pick-up location was very convenient and the Service was excellent. Kay went out of her way to help us in every way she could. However the Truck we got had a leaking back end. If we had not discovered this leak at a gas station the back end would have seized up and could have caused a Fatal accident. We sat at the Truck Stop for 7 hours waiting for repairs. We traveled 7 miles down the road to a Hotel for the evening. After stopping we checked the truck and it was still leaking. Spent the evening trying to arrange another vehicle. We were assured the new truck would be available and ready for travel the next day. The u-haul store we went to had no indication we were even coming. Although the service at this location was excellent we spent 2 hrs waiting on a new truck, which after we received had to be loaded after unloading the other truck. We ending up having to stay an extra night in a hotel. My car we were toeing was covered in Gear Oil. The most expensive and time consuming situation i have ever experienced..Michelle Q.
Appreciated the owner answering the phone after hours so I could return the van early. Thank you.Shawna T.
Customer did not leave a comment.JOSE C.
Customer did not leave a comment.Billie H.
The driver mirror would not stay in place and I had to open the window about every 1/2 hr. in cold weather. The shock were also terrible. The ride was very rough.Charrlea W.
Customer did not leave a comment.ANTHONY M.
Customer did not leave a comment.FREDERICK B.
Wonderful friendly people. Kay was so very helpful.Deborah G.
No improvements necessary.NIKKI C.
Ive never been to a more beautifully wooded charming Uhaul location. The kind folks who run it couldn't be nicer or more accommodating if they tried. Ive been worrying and dreading this move for weeks. It couldn't have gone better! Thank you!!!David H.
Decrease price for rentalLinda M.
Just what your is greatMARY O.
Way better customer service than pick up.COLBY M.
Customer did not leave a comment.Tony S.