Missing Dolly
Kaitlin V
Customer Reviews for Hickory Ridge Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Would not recommend when there is ice and snow behind/underneath the trucks. Plowed up behind trailer, not salted, truck barely able to get out of spot. Inside of u-haul was very dirty.
Emily JThe employee was very nice and helpful
AARON AThis location made it super easy and quick to pick up the truck and return.
Jennifer SFirst off I was forced to use the bigger more expensive truck and the app experience to rent and return the truck was absolutely awful. Next time I’ll go somewhere I can work with an actual person.
William GActually have the moving pads we rented
Kay BThe only problem was I rented a dolly and the location and the vehicles had no dollies. I am seeking reimbursement.
William BCarrie was very friendly and welcoming. It appeared the process was new but she handled everything very well
James SNever got the blankets or dollys but was still billed for them
Donald QThe location was great the manager was incredibly nice and none of my issues were his fault. I have used uhaul at least four times in the last three years and I will never use you again. “Moving has never been easier” yet every time I use your service it is far from easy. I always ended up driving an hour away to pick up a truck instead of 5 min down the road. The furniture pads I ordered were not in my truck causing me to find an alternative in the middle of packing. I was offered compensation for my issue, but it wasn’t actually compensation and didn’t even cover the extra miles I had to drive to pick up the truck nor the gas it took for me to drive an hour away in my vehicle and then drive both vehicles back. I am completely dissatisfied with my experience and will recommend everyone to look elsewhere for a moving truck.
JEFFREY CThey were VERY kind and made sure that I was taken care of. Made it a MUCH more pleasant experience opposed to picking it up!
Nicholas SFree beer mirrors lol
Kevin M