Customer Reviews for Hide Away Storage 17th Street

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hide Away Storage 17th Street

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Trevor R. on

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The office staff was very helpful and professional. They offered many options that helped with making my decision. 5 star experience.

JAMES C. on

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Dina G. on

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Rosa O. on

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The check in/out process was very quick and easy.

JESUS P. on

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Michael is very good worker

David E. on

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Sara S. on

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Very helpful

Mark S. on

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Walter R. on

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Georgette P. on

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Very friendly and respectful service.

Martyn R. on

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Speed up the Computer System to downline the Drivers License.

Blake P. on

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Alex S. on

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robert W. on

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GOOD ATTITUDE AND CLEAN EQUIPMENT.

Gary F. on

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The employee stress the policy in regards to any kind of dings and dents from previous use were suppose to be clearly marked. However when my husband and I did a visual inspection of marks and dings on the truck before we took it we noticed many dings and marks that we’re not marked off or identified with a marker. We had to ask the employee to note and mark them so we would not be held responsible. Secondly, we were instructed to leave the keys in a Dropbox. We did not see any thing that was designated as a Dropbox only a payment slot in the door but we paid online with a credit card. You should designate a clearly marked spot as a Dropbox. We ended up putting the keys in the payment box.

Denise V. on

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Everything was wonderful. Very professional and kind. Great customer service. I would highly recommend this UHaul location to anyone. Easy in and out so everything went smoothly and quickly.

YOEL B. on

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Francis H. on

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Pretty clean truck. Got the job done nicely. Nice folks at this location.

Melissa M. on

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Rebecca H. on

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Kimberly went above and beyond to get me set up over the phone. John was great when I picked it up. Kimberly was there when I returned it. Excellent service!! Thank you.

Martyn R. on

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Keep doing what your doing. Excellent Service

Alfred W. on

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Casey M. on

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So I will be honest, I don't know if it is Uhaul or this location. So to start I booked my rental 3 weeks ago and was suppose to have it on Monday March 11th 8am. I called a couple of days before to make sure everything was good to go, and was told I was good to go. On Monday I was running a little behind so I called and changed pick up time to 9am. Apon arrival I used the online check it tool and was told there was and issue and to call the number provided. I called that number twice and got no answer. Left voice messages and still nothing. After about 30 min of waiting the property manager for the location drove up. I informed her I was there to pick up the truck. She then said that the truck was taken out of rotation because of nails in the tire. She said it was found days prior. I asked why they didn't send another truck and she said she didn't know but she could call around to find another one. At this point after waiting now more then an hour and honestly pissed off I told her to reschedule it for the following week. I just can't believe that I was never informed. This out alot of stress on me with work and my time to try and move all of my belongings. I will just say thing I don't see me ever renting from a uhaul again.