Excellent costumer service
GREGORY D.
Customer Reviews for High End Automotive LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Do not charge for an entire extra day when the truck was 2 hours late. Not 24 hours late. Prorate the amount instead of charging the full extra day. It's ridiculous. I should've kept the truck until 9 am the following day since I was charged an entire extra day.
Alexis G.Great experience all the way through. From pickup to dropoff
Marc M.No instruction from the pickup location on how to hookup are even help getting it hooked up. Had an 8:00 reservation no one showed up to open location until 8:35
Raymond B.Very clean and truck ran well
JOANNE L.The truck was not well maintained and I had a problem on the road that took me 3 hours delay and put my life in danger
ALFREDO G.Rude customer service at drop-off
WILLIAM G.There is absolutely nothing you can do to improve your service, it was above and beyond my expectations for a rental service, it was definitely TOP NOTCH in my books I will definitely recommend this business to anyone who is moving or just needs to take some old stuff out of their house to put in storage. It was easy to pick up and drop off with absolutely no hassles at all, I rented it for 24 hours but kept it for a week and never got harassed once to return it and I thought that was pretty awesome!!!
DANA M.Location did not have an appliance dolly available though I had reserved one
STEVEN M.Location stated they are not U haul but as a customer you are representing U haul. Customer service lady at front office was not inviting or friendly.
ALBERT C.They were very helpful and accommodating. If needed, would return. Thank you!
Robert R.Friendly helpful staff @ clean and safe facility.
Jeffery M.Nothing. I appreciate the ease of turning in a trailer after business hours. Made my life unimaginably simpler.
Jamey T.The drop off location was very convenient, the lady that assisted me was extremely helpful and pleasant to deal with.
KENNETH D.Open on weekends
Richard R.Nothing for this location It was Great, Friendly, Clean So much better, this is a good representation for Uhaul.
TRAVIS L.The service was great. There was an issue with the insurance that I had selected for my rental, and the associate did everything to fix it (and it was eventually fixed). She really went all out to make sure the equipment was covered as I had intended. Also, they showed me how to hook up my car to the tow dolly, which was very helpful.
JOSEPH B.The pickup location obviously keeps a dog in the office. The smell was overwhelming. I elected to pick up with the mobile app, but the vehicle wasn't ready and i had to go to the office. The fuel gauge on the paperwork indicated 7/8th, but I had to go back to the office to change it to indicate 3/4 which is what the truck actually had in the tank.
Cameron M.This is Not on the drop off center. But the movers I hired through you guys were worthless. You stole my money. Well over an hour late , one was in a full length leg brace Me and my uncle and 13 year old son did 90% of the work.
Stephen B.Great Service! Staff friendly and professional.
Paige L.Both our p/u and d/o locations were great with extremely friendly top of the line employees, but EVERY TIME I had to use customer service they were either rude, distracted by someone else, or uninformed!!! CUSTOMER SERVICE GAVE NO SERVICE
robin S.Excellent service all the way round
Marc M.I'm so confused. I left the pack of pads and dolly in the back(we didn't even open the pads). And apparent we used the truck over our 30 miles which is false, we drove from Lafayette to Youngsville roughly 15 miles.
Jeff D.Limited customer parking. Had to wait almost 40 minutes to leave the yard once connected to my trailer because the yard was blocked by a tow truck
Dennis N.Super Service. Would not hesitate to use again.
john L.They tried hard, but the trailer we rented needed a wiring harness that was missing. They had to drive and get one for us.
Christopher D.