Customer Reviews for Hilltop Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hilltop Self Storage

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Pat K. on

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Very Very happy. Especially the Lady who helped us. She showed us the truck"s inside to give us an idea how big it was. She was so extremely helpful.

Lonna P. on

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Donna K. on

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CHARLES V. on

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leanne A. on

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The employees at Hilltop were excellent. Wanda was fantastic, so nice, and very helpful with everything. The 2 gentleman that were working at the time were also very nice. Great customer service. Would recommend to others!

STEPHEN P. on

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Great customer experience

ROBERT W. on

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great service

MICHELLE L. on

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Hilltop Storage gives exceptional service. In fact, they went above and beyond exceptional. They even assisted me in finding help to move my belongings. Easy pick up and drop off for the ?? truck! Best experience I've had with a rental agency.

scot t. on

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TERRY S. on

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David E. on

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Hilltop, excellent people to deal with.

STEVE P. on

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Van worked perfectly. Keep up on maintenance to keep this new vehicle running smooth for a long time.

DOUGLAS H. on

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Customer service was excellent very nice people great experience overall

beth t. on

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bobbi b. on

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Hilltop Self Storage is the BEST at great customer service. Made my rental easy & friendly!

James B. on

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Carolyn H. on

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When I picked up the truck, I was told that the truck was obtained from another location (Cross Keys Mini Storage at 5975 York Road, New Oxford, PA) to accommodate my size request. At the time, it was not raining. It started raining during my move. Unknown to me and HILLTOP SELF-STORAGE, there was a leak in the truck and my new mattress and ottoman were ruined. HILLTOP was horrified and gave me all the info I needed to file my claim with Safe Move. This was my second experience with HILLTOP and they are wonderful to work with. I certainly do not blame them for the fact that it could not be ascertained until it started raining that there was a leak in the truck. I totally blame Cross Keys Mini-Storage for giving HILLTOP a truck that should have been removed from service or fixed before loaning it out to another dealer. I have used Cross Keys Mini-Storage's services in the past and had a terrible experience with them. However, I would not hesitate to use HILLTOP SELF-STORAGE again or recommend them to my friends.

jim l. on

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These people were the best. Friendly courteous helpful. And fun to talk to. This is where I will be going from now on. I recommend them to everyone. I have told my friends

David M. on

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bob m. on

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Linda R. on

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I was very pleased overall. The office was clean and cozy and the staff was very helpful. The rented vehicle was clean and reliable and was easy to drive. Thank you U-Haul for making my moving experience as good as possible.

Casey S. on

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You're the BEST! :)

darby s. on

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TERRY S. on

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jim b. on

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Alyssa R. on

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The online sign-in process was unnecessarily difficult for the ladies at Hilltop Self-Storage, but they were so nice and accommodating. I didn't have a single issue once I paid for the truck and was on the road.

Syd K. on

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the services was excellent - the only problem was the weather - and when you gain control over that let me know ... The coldest day of the year - and icy roads - the truck handled excellently no problems whatsoever - would recommend location to friends they were so understanding and helpful ...

janice o. on

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tennyson d. on

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Great people awesome service, they made my move that much easier. Thank you!!!!

Scott G. on

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Wanda is awesome:-)

EUGENE G. on

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Richard P. on

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All went very well. Facilities were clean and pleasant, as was the equipment. All was ready for me to go on time. There were no surprises with cost. Office personnel were great to work with. We will rent at this location again.

sharee p. on

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Nothing, they were awesome. Very, very helpful and accommodating.

Patrick G. on

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Had a great experience and if we ever need to rent a truck again we will come there... Very pleasant customer service... Thanks so much .

glenn f. on

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UHAUL equipment is in very good condition. Both that I rented were late model and had low mileage. Hilltop Self Storage is a great place to do business at. Very friendly and customer focused. We will be renting there on an annual basis moving forward.

jane b. on

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It's a pleasure doing business with Hilltop Storage - I would highly recommend them!

glenn f. on

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Hilltop Storage was outstanding. Very nice people to deal with. I switched to them from Budget this year and am happy. I will be using them on an annual basis. Truck was also in excellent condition.