Customer Reviews for HM Khosh 76
(U-Haul Neighborhood Dealer)

88 reviews

11062 Balboa Bl   Granada Hills, CA 91344

(818) 322-0603

Location Hours

  • Mon-Sun: 5 am - 5 pm

Services at this Location:

Contact Us

(818) 322-0603

11062 Balboa Bl
Granada Hills, CA 91344

Services at this Location:

Location Hours

  • Mon-Sun: 5 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LARA F. 
Rating:
5.0

What is the point of returning a vehicle with same level of gasoline? Not happy at all.

Egish T. 
Rating:
5.0

Customer did not leave a comment.

Andress B. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Tommy P. 
Rating:
3.0

Customer did not leave a comment.

Archie A. 
Rating:
5.0

This location has no furniture pads, despite your website allowing me to order them. They claim they've informed you that they don't have this equipment, and yet people keep showing up expecting it. While the refunded me the cost, they can't refund me the time lost or stress gained by having to find alternate solutions to something I expected to have based on my reservation. Your site needs to fix the listing to not offer services that aren't available.

Jarrett K. 
Rating:
4.0

Everything was smooth but if you choose to do contactless pick up , ILL SAVE U SOME TIME make sure you have 2 CONTACTS available to pick up the phone just to confirm your “real” on the ID because i went though it i got denied because i didn't have 2 contacts they can call and confirm it. i lost 30 mins of my time that i paid just because of that over all great and fast no issues.

Yesenia G. 
Rating:
3.0

This location didn't have the dolly or handcart I ordered

Nicole K. 
Rating:
3.0

When a customer specifies that they need a hand truck to come along with a truck, do not cancel it for any reason. Also offer to tell the customer that the 10 ft. box van does not come equipped with a slide out ramp.

Theodore F. 
Rating:
3.0

Check in was a hassle, it took over 40 minutes due to in application issues and long telephone wait time.

Adrianna B. 
Rating:
4.0

Easy pick up and drop off, exceptional customer service!

Shane J. 
Rating:
5.0

Customer did not leave a comment.

Bhagyesh B. 
Rating:
2.0

Having the system better set up. Had issues picking up the truck, and I was over charged.

John D. 
Rating:
4.0

Customer did not leave a comment.

Alex R. 
Rating:
5.0

Customer did not leave a comment.

Lacie B. 
Rating:
5.0

Customer did not leave a comment.

GRACE C. 
Rating:
5.0

Customer did not leave a comment.

Yungki L. 
Rating:
5.0

Customer did not leave a comment.

Jasik A. 
Rating:
1.0

Terrible customer service

Sergio E. 
Rating:
5.0

Everything went so smooth and I was very impressed with how easy it was. Renting it through the phone was very simple and quick so it was social-distance friendly!

Kimberly M. 
Rating:
5.0

To many add on windows when making reservation online.

Robert H. 
Rating:
5.0

The young lady was very friendly and professional. She made my experience very pleasant.

Juan R. 
Rating:
5.0

It was a fast and easy process.

PATRICK S. 
Rating:
5.0

Excellent customer service

James H. 
Rating:
5.0

Customer did not leave a comment.

Howard S. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Ken F. 
Rating:
5.0

The guy who I think was the owner was very nice and friendly The checkout was very easy and simple

karineh G. 
Rating:
5.0

Customer did not leave a comment.

Andrik S. 
Rating:
5.0

Awesome experience with Sergio. Great service. He also sanitize the truck upon return to keep everyone safe. Keep up the great work. Highly recommend.

Francis J. 
Rating:
5.0

Customer did not leave a comment.

jose B. 
Rating:
5.0

The gentleman at HM Khosh made certain that we were well taken care of. Very considerate and efficient. Will definitely recommend HM Khosh to anyone I know who needs to rent a Uhaul. Many thanks!

Cathy A. 
Rating:
5.0

Excellent service and very friendly staff. Definitely recommend this u-haul rental over the one I used a few years ago!

BRENDA B. 
Rating:
5.0

Customer did not leave a comment.

Jamie D. 
Rating:
1.0

Customer did not leave a comment.

Kalle L. 
Rating:
5.0

Very nice people

Karo A. 
Rating:
5.0

Customer did not leave a comment.

Bashar J. 
Rating:
5.0

Customer did not leave a comment.

Tory S. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Vahid A. 
Rating:
4.0

Customer did not leave a comment.

ERNESTO C. 
Rating:
5.0

Rental vehicle ready to go. Easy in, easy out. Would definitely do again.

Robert H. 
Rating:
5.0

Wash the car, at the least. Low tire pressure light was on when i picked it up.

Yvonne Z. 
Rating:
5.0

Customer did not leave a comment.

DIANA D. 
Rating:
4.0

At the very least, the personnel at the first location was helpful despite the truck not being there at all.

Luis H. 
Rating:
3.0

The location doesn't know anything about anything regarding u-haul. To extend the rental, you want to charge a full day? Rip off. I drove the truck less than 20 miles, (1/8 of the tank) and you're gonna charge me $21 for ez fuel sale? Horrible, it was less than full when I picked it up, expecting me to fill it all the way back up? No. I expect a full response from this complaint. Or else U-Haul will never have my service or service from anyone I know.

Eric D. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Saed is an awesome customer service provider.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

james F. 
Rating:
5.0

I thought everything went very good.

JUAN G. 
Rating:
5.0

Customer did not leave a comment.

Teresita T. 
Rating:
5.0

Very convenient location and stuff very nice and bilingual much better.

Maribel F. 
Rating:
5.0

Nothing bad to say

teresa C. 
Rating:
5.0

Great service

Nagapet G. 
Rating:
5.0

Perhaps have a little more gas in the van when it's picked up. They knew I was coming. Woman who took care of me was great! (didn't get her name)

Julie P. 
Rating:
4.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Quick, fast, easy service. Staff was friendly! When I returned the Uhaul I needed to order an Uber back home but my phone died and they let me charge it enough so I can order one. I think other places would've turned me down. Says a lot about their customer service!

Kaylene C. 
Rating:
1.0

I rented this U-Haul on line, first it was suppose to be till 11:30 am, the lady and man at gas station did not confirm this, it was dirty from previous people. When I returned it at 2:am I was told my 19.99 rental was now 98.99. After explaining to man it was a mistake if he could help, he said no I just work here.

Carol G. 
Rating:
5.0

Extremely courteous and attentive. Refreshing!

Dawn P. 
Rating:
5.0

Said (not sure if that's how he spells his name, could be “Sayeed”) was very nice and very helpful.

Julie P. 
Rating:
5.0

Customer did not leave a comment.

Shant M. 
Rating:
5.0

I think the mileage charge is little high

noble W. 
Rating:
5.0

The truck was perfect. Easy to load and drive. The only way it could have been better is if someone else moved the heavy furniture for us.

Matthew L. 
Rating:
5.0

Great customer service. Fast & friendly.

Mona M. 
Rating:
5.0

I called 818-988-7008 to ask them if I can keep the truck longer than 4pm. Someone picked up and said please hold. I was on hold for 34 minutes. After 34 minutes of wasted time, I hung up without anyone coming back on the phone. During peak hours and dates, adequately staff your phone operators.

Steve B. 
Rating:
5.0

The customer service was outstanding... Very easy and quick. Thank you for being the best

John N. 
Rating:
5.0

Very nice lady..

andy M. 
Rating:
5.0

Customer did not leave a comment.

Steffan C. 
Rating:
2.0

I reserved a furniture dolly and it was not available when I picked up the truck. Also, I reserved 2 dozen furniture pads and only 6 were available. These reserved items were clearly visible on my reservation. I called the day before to make sure all items were available, and I was assured they were. Very poor service.

Ken W. 
Rating:
1.0

Charged for insurance when I opted out of insurance.

Vanessa S. 
Rating:
4.0

The truck was not cleaned and it was dirty inside. Also I was charged for more mileage than I drive it. Why was there a mileage charge in the first place if I am already paying for the daily rental. Does muy make sense. I am very disappointed and I would not rent from U-Haul again if need to.

Sidonio L. 
Rating:
5.0

Customer did not leave a comment.

hovanes-john Y. 
Rating:
5.0

The drop off location was supremely good and kind. They were 24hours service too, which makes it beautiful for me, very convenient. Less travel in traffic. However, you do need to teach them how to rent out the Dolly, because they could not do it. They said they did not have the appropriate features in their system to do rent me a dolly. It would be be difficult for me to travel to another location in traffic to rent one.

Lisa D. 
Rating:
3.0

It was just a gas station. Not much U-HAUL activity, but fine for turn-in. Had to wait while they logged in to your web site. Otherwise, they were very nice.

James S. 
Rating:
5.0

Customer did not leave a comment.

Joe T. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
1.0

Customer did not leave a comment.

Avadis A. 
Rating:
5.0

Customer did not leave a comment.

cathleen T. 
Rating:
5.0

Great service

Rick F. 
Rating:
5.0

Overall, it was sn excellent service. Everything was ready without any hidden charges. I would be coming back

Mario S. 
Rating:
5.0

Customer did not leave a comment.

Ellen H. 
Rating:
3.0

Check in and out took about 30+ minutes, couldn't find my reservation.

David H. 
Rating:
5.0

Customer did not leave a comment.

Katie J. 
Rating:
5.0

Customer did not leave a comment.

Joseph V. 
Rating:
5.0

UHaul App didn't work. Good thing Saed was there. Nicest guy ever.

Jesse Y. 
Rating:
5.0

Online service, would be helpful if you explain the process on the time and date if available , its not guarantee you would have a time and date needed, recommend a time frame to guarantee your reservation

Marisol C. 
No reviews have been submitted for this location.

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