The rental location was moved to Cappy's to "ensure equipment availability." When I arrived, the truck was missing the moving blankets and the furniture dolly. When I approached the worker at Cappy's, I was dismissively told that they don't work for U-Haul and don't have the supplies there. He did take the time to try to remove the charge for the missing supplies, but was unable to.
Bryan B
Cappys Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Whitinsville, MA 01588
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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It was an after-hours drop off so I didn't go inside and there were no personnel. But it was easy to park in a spot and the key drop box was easy to find.
SUSAN ANo one to assist set up with trailer to my Jeep. Tongue weight had to be close to 200#, and it was laying on the ground. I had to find scrap wood to block it up little by little. The trailer was stored in a pond of water. Oxford U-Haul had to help remotely. Overall it took over an hour to rent the small box trailer that I did all myself.
Steve PI was unable to complete check out online. For whatever reason the app would not allow me to choose the rental location. It provided 20 other local places but my location was not an option. Had I arrived after closing I would not have been able to check out and retrieve the key. The return process went smoother but asking the customer to submit multiple pictures when it is pouring rain proved frustrating.
Richard GWoman was very rude when we checked out. She accused us of not maki g a reservation and had no record of us taking the trailer..we did in fact have a reservation and…and employee helped my husband when he picked up..she and he both took pictures to verify. I didn’t care for the woman’s tone when she told us we did t have a reservation…we even showed her the co formation email we got.😡🤷🏻♀️
Paul M