Customer Reviews for Hollingshead Family Car Care

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hollingshead Family Car Care

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michele H.
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The transaction was smooth and effortless. Easiest visit I have had to any U-Haul place I have rented from!

Jack P.
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Customer did not leave a comment.

NICHOLAS M.
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Very pleasant and,helpful

Jason M.
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Customer did not leave a comment.

clinton H.
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Did not have a good move. I chose a drop off location 35 miles from where I picked up the truck. I get the truck and used it all day, then I learn I have to return the truck where I picked it up, wasting 2 hours of my time. Not to mention being charged another $40 for mileage to return it!

Jack P.
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Customer did not leave a comment.

Mike H.
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Customer did not leave a comment.

WILLIAM W.
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Very pleasant transaction!

bryan H.
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Excellent!

Daniel M.
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Customer did not leave a comment.

Michael B.
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Customer did not leave a comment.

Danielle W.
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When I did my reservation online I opted out of Safemove plus which is $28. When I picked up the truck it somehow got added and I didn't catch it till that evening. Called to try to be refunded, but they said I cannot be refunded due to I didn't catch it when I picked the truck up. Make sure you check your paperwork good.

Cheryl C.
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Customer did not leave a comment.

Miles R.
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Customer did not leave a comment.

Kelsey S.
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Open when it says you are suppose to be open. Once we got the truck everything went well. However, even though I made reservations for a truck in Springfield, they didn't have it when we went to get it. Then they transferred the reservation to the South Charleston location & said we could pick it up at 10am when the place opened. Went to get the truck & they actually didn't open till noon ??. Needless to say, it wasn't a good experience. I need to rent a smaller truck in the next couple weeks & I don't know that I will go with U Haul.

Thomas D.
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Location opened 20 minutes late -

Abby M.
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The UHaul broke down the tires were good when we left then we broke down. The brakes locked up and a mechanic came but didnt have two spare tires only one. Delayed our plans by 4 hours. It was a pain in the butt.

Karrie M.
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Customer did not leave a comment.

Amanda J.
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The staff here was very sweet and kind. The lady at the desk made sure I understood the process and charges and checked me in quickly. The gentleman pulled my truck around for me and even had it warmed up since it was cold out. Feels like a true mom and pop shop! Would recommend for sure.

Bryan M.
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Customer did not leave a comment.

Jedd S.
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Reservation process was stressful in that after the reservation the pick up location displayed was different from what was picked which was over an hour away. The pickup location manager was helpful in getting everything cleared up.

Marianne T.
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Customer did not leave a comment.

James B.
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Customer did not leave a comment.

Dan P.
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Great people to work with.

DAN C.
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Do not list this as place on the internet as a uhual. The other uhual locations in my area was closed so I called this location to see if I could drop off the rental was told no problem. I did not know you could drop off even if they were closed. this location looked more like a junk yard no parking roof leaked very badly.

Michael S.
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It took a very long time to get checked in. The person who checked me in did it all on a tablet and then at the final step, the info disappeared. We had to do it all over from the beginning on the PC then, including references, which I do not ever remember doing before. Then there was no one else to help attach the trailer to my van, until near the end her husband arrived. No one ever checked the lights, which I did not think about until much later! I rented from U-Haul a lot and this was the least appealing location. But in her defense, she was very friendly and eager to help. I did appreciate that.

tim P.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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