Customer did not leave a comment.Stacy H.
Customer Reviews for Home Care Appliance Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly and Professional!David A.
Excellent customer service really quick in and out I was serviced by the phone. The only downfall is the location area looks a bit strangeKADEEM R.
Kareem was fantastic! I originally tried to work with a different U-Haul location, and the employees were difficult to work with. Kareem was incredibly helpful and made a stressful time less stressful! He clearly takes great pride in his business and providing the best customer service.Christopher D.
We were provided with really great service at this location. Staff was friendly and helpful.KATHERINE W.
Customer did not leave a comment.JULIUS I.
Shady location with a little confusion but overall good experience.Christian S.
Customer did not leave a comment.JONATHAN J.
Customer did not leave a comment.Jared P.
The gentleman that worked with me was very professional and cordial. He was a pleasure to deal with.Walter N.
Customer did not leave a comment.Brian R.
No. Improvements. He was a very nice guy. Helpful and kindMarti L.
Customer did not leave a comment.JANICE S.
These guys Karim and Bryan are very good people excellent customer service better than uhaul in my opinion I highly recommend renting for them.Andre J.
Customer did not leave a comment.JAMILL J.
Customer did not leave a comment.stacey S.
The gas gauge was a little wonky and I had to fill the truck up twice. Other than that was a wonderful experience.George K.
Customer did not leave a comment.George K.
Customer did not leave a comment.Tishiea K.
Assure the key is left for next renterTerrence O.
I had to wait 45 minutes before I got my truck and I had a reservation.robert H.
I ordered a dolly and it wasn't in the truck when I arrived. I did self check-out so there is nothing I could do to obtain it. Obviously, this changed the whole course of the day and it's unacceptable.Alan C.
Keep up the good workTerrence O.
The trailer was broom clean but was filthy with dirt. My stuff got yucky dirt on it. Very nice guy. Out if the way location.Timothy K.
Best customer serviceSopheap D.
Pickup location was not the original pickup point that was listed online for my order. Uhaul called the night before with this North Philadelphia location. I was not happy that I had to drive 6 miles from Roxborough into unsafe Philadelphia area to pick up my uhaul. Then it took forever to gather my information which should have been already done when I reserved the trailer. Needed 3 peoples names and phone numbers which was ridiculous. Was quoted $92 and the charged $112. Taxes and fees should be included in the quote not a surprise when charged!POLLY F.
I arrived at the place at 8 AM because I was told I could pickup the truck via phone at that time. Apparently I could not and had to wait until 9 when the store opens. The store is in a rough part of the city and I felt extremely uncomfortable standing there. The employee arrived 15 minutes late at 9:15 to a line of 6 people. I was first in line since I had been there so long. When I went to pull out, I noticed that the lower driver side mirror was cracked. I told the employee and he brushed it off, maybe not understanding what I was saying. I then had to wait 25 minutes to call uhaul directly to be assured I could leave with this broken mirror - again an incredibly uncomfortable experience. By the time I got back it was close to 10 and my movers had been waiting an hour. Overall I would rate the entire process a 1/10.Jonathan J.
Customer did not leave a comment.Katherine B.
Customer did not leave a comment.ELISABET B.
Customer did not leave a comment.Ryan R.
Customer did not leave a comment.brian B.
Customer did not leave a comment.Margaret J.
Customer did not leave a comment.Eric G.
Great customer support, fast check in, knowledgable staff.TERESA S.
Karim and his staff were prompt. No waiting and service was over and beyond. .Very proud of their work ethic. Adjustment and c orrections were made to my rental which made me very happy . I will definitely recommend using this location.JERMAINE F.
Continue with providing service like I received at this location at ALL other locations. Truck was impeccable! Very nurturing and accommodating staff. Well above all other locations I have ever dealt with in the past 10-15 years.Yusuf A.