Customer Reviews for Home Market
(U-Haul Neighborhood Dealer)

Rating:

1.0

This might have been the worst experience I have ever had trying to pick up a truck. I was asked for a truck number (not my reservation number), then was told to call U-Haul to get the truck number. When I called U-Haul help line, the lady that helped me was extremely patient and helpful. She gave me the dispatch number so they could help me because she didn’t see the truck number on the reservation. She finally found a number that she told me to try as I waited for the despatch folks to pick up. That number seemed to work for the person working the counter. The person working the counter was on the phone with the owner of the store and after taking my license and asking for my other drivers license things seemed to be working faster. This was already 30-40 minutes waiting to pick up the truck. Finally the store worker passed the phone to me so I was now talking with the owner. He did apologize several times for the amount of time it was taking to check me out. Over all it took between 45 minutes and an hour to get the truck. Multiple phone call between U-Haul and the store owner to finally get the truck checked out to me. This seems really excessive when most of the checkout process is on me as the renter to take pictures and verify everything is correct within the U-Haul app.

Rating:

3.0

The first place they sent me on Alum Creek two separate lock boxes did not have keys I had to drive to the other location hour and a half just to get a truck ridiculous

Rating:

2.0

not obvious where to park the truck for drop off and when we went in to clarify, he wanted a picture of the odometer and the key airdropped to him (which is not at all mentioned through the online drop off instructions--instructed to take photos through the app and then put the key in the dropbox). Felt a little shady and would not use again if possible

Rating:

5.0

They are awesome! Thanks again!

Rating:

2.0

The location didn't seem safe and the customers were verbally abusive to the staff. It was pretty sad. Unfortunately also, the furniture dolly I paid to rent wasn't there. Only the appliance dolly was in the truck. Only 3 moving blankets and 2 shabby comforters.

Rating:

3.0

When we returned truck the rep at store did not check truck for mileage or check if we put gas back where it was. Maybe they were not trained on this. Also they did not report it as returned. I received call from haul to see if truck was returned 2 days later

Rating:

1.0

When I arrived at the store, the staff member was very rude and the environment was chaotic. People were arguing and yelling, and it took 25 minutes just to receive the keys. When I returned the truck, the situation was even worse. Kids were throwing soda, the owner was chasing people out, and another individual was threatening to shoot up the store. It took over 45 minutes just to complete the return process, and to make matters worse, the truck was not officially checked back in until four days later. The entire situation felt completely unsafe, and the police had to be called. Based on my experience, I would never recommend this location for truck pick ups or returns.

Rating:

5.0

Fast friendly service.

Rating:

1.0

NEVER rent a u-haul from this location. Reserved a truck for 5 hours on Saturday, returned a half hour before my time ended and dropped off the keys same day. It wasn't entered in as returned until Monday. I was charged for the two extra days and when I opened a dispute and they called the location the owner of Home Market said I returned it two hours late on Saturday, which also wasn't true. They had to check the cameras and finally processed my refund. This was my first and last time renting with u-haul because of this experience at this location. Also, you have to pick up your truck in the middle of an unmaintained grass field.

Rating:

4.0

A dent at bottom middle of truck on drivers side. The truck was clean.