Customer did not leave a comment.Marc C.
Customer Reviews for Hometown Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Same as was done for me.allen A.
Customer did not leave a comment.Brian N.
Mandy at Hometown Self Storage was wonderful to work with. She explained everything and answered all my questions. The cargo van I rented was clean and ready for me when I arrived. I will be reccomending them to family and friends!Jackie C.
The self check in was completely frustrating. I am pretty tech savvy and I struggled with it. It was a Sunday. 10 am. I watched the video instructions the day before and NOWHERE did it give you warning that you might need to produce additional documents. Nowhere. Guys. You need to say that SOMEWHERE in the video. Imagine my surprise when a page popped up asking me for two additional items. Passport?? Really? I am moving!!! That is packed away. And I don't have a lease agreement with me. Soâ€¦I had to give two friends phone numbers. One was asleep. The other was driving and had spam blocker. One of your agents gave up and cut out on meâ€¦which left a page stating that I couldn't be verified. Please wait to talk to someone. I can't!!! It's Sunday. I need to move today. So. I had to go through the whole system again. Call my friends. Wake one up. The other was frustrated. Why don't you tell us that we should be prepared? It soured me on U-Haul for sure!!!Garland L.
Thanks to Mandy and Christa for their exceptional customer service. :)Hank B.
Customer did not leave a comment.Randy B.
Customer did not leave a comment.Robin M.
Customer did not leave a comment.RUDOLPH T.
A great experience all around. Using the online process to reserve a truck was simple and straight forward. In calling Hometown self storage just to reassure I was all good to go I talked with Mandy and she was super friendly and helpful. Got all my questions answered and she even suggested a few things I hadn't thought of. In going to pick up the truck Rochelle was at the front desk. She was also great to interact with and very cheerful and made the process easy. I will say that in the past 2 years there haven't been many times I have been so extremely pleased with the customer service I have gotten from any place of business. And this has been the best in a very long time. Great JobJames P.
Customer did not leave a comment.LESLIE K.
Customer did not leave a comment.MARIA H.
The employee at Hometown Storage was very helpful and friendly.WADE B.
Ordered 2 dozen blankets. Was given two bags. I assumed one dozen per bag. Once at the loading location discovered there's six per bag. Fortunately at drop off location they didn't hassle me over having only one dozen. It's somewhat difficult getting out of their facility. End storage unit is close to the gate. The gate opening is fairly narrow. Haven driven a delivery truck in my youth, I was able to get out without incident. A regular joe could easily scrape the side of the truck if not paying close attention. Attendant at desk was pleasant.DAVID G.
Very good customer service, very friendly!MICHAEL K.
Customer did not leave a comment.JANET B.
Customer did not leave a comment.TRACY MANCINI B.
Amanda was extremely helpful and when my Ford truck wasn't ready for pickup from the dealership, she made the extension for the uhaul van efficient and easy for me. Amanda is a credit to your business, and I'd like to tell her, one more time"Thank You Amanda, and your associates. Sincerely, Edmond BennettEDMOND JAMES B.
Customer did not leave a comment.JOSEPH R.
Customer did not leave a comment.Carolyn K.
I've always enjoyed doing business at this location in Battle Ground. Everything has always been very professional and Mandy provides the best customer service with a great attitude.JOHN B.
Customer did not leave a comment.DARRELL B.
Customer did not leave a comment.Jaymie S.
Very nice service. Warm and friendly.CANDY RAE B.
The customer service at the counter was excellent!PIETER B.
Customer did not leave a comment.JOSELITO O.
Customer did not leave a comment.AARON W.
Customer did not leave a comment.WILLIAM E.
Customer did not leave a comment.TRACY G.
Do not charge the customer for fuel when they bring vehicle back with the same amount of fuel they left with. I think vehicles should be given to the customer with a absolutely full tank of fuel that way they will not be any lying about fuel levels on your franchises part.ROBERT T.
Customer did not leave a comment.Erik G.
Customer did not leave a comment.LINDA B.
Customer did not leave a comment.Austin B.
Dropped equipment off after hours, but it was so convenient and very easy to navigate through the app to turn in equipmentDonald T.
The rental van was exactly what I needed. Pickup and return were easy. Mandy was great to work with and gave amazing customer service.GERALD S.
Customer did not leave a comment.PATRICK W.
Customer did not leave a comment.Jimmie L.
Everything was perfect. Mandy is amazing and has the best customer service.DONNA LUCILLEE S.
Customer did not leave a comment.JARRETT J M.
Customer did not leave a comment.William C.
Explain to people about taking pictures better in the BEGINNING of your checking in after hours so a person can be prepared and doesn't lock up truck before you get the pictures you need to submitCHARLES H.
Customer did not leave a comment.STEPHANIE LYNN M.
Customer did not leave a comment.JOHN B.
The drop off location for my one way transport was closed. I had to find an other location in order to get the tuck on time back.MARION K.
Mandy was great she provided excellent service and the rig was cleaned and ready to go. Thanks for making this move work.Michael L.
Customer did not leave a comment.BRAD B.
Have trucks fully fueled up instead of having customer have to fuel up a truck before using.KC L.
Customer did not leave a comment.VICTORIA P.
Very helpful and friendlySHANNON W.
Customer did not leave a comment.ART F.
Customer did not leave a comment.JOHN W.
Customer did not leave a comment.John C.
Customer did not leave a comment.SANTINO VICENT L.