Customer did not leave a comment.MADELINE L.
Customer Reviews for Hucks Lost Mine
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quick, clean, friendly, & knowledgeable. Thank you it was a pleasure.gail M.
I would suggest more attention needs to be put into maintenance on the truck. Maybe they aren't being fully checked out after being returned because the brakes were working and were fine as far as that goes but it was hard to get the parking brake off the first few times, and I believe it may be that someone before me, drove it with the parking brake on too many times for too long, and also maybe the brakes themselves may need to be looked at bc there was also some squealing from the time I got it throughout the whole time I had it. Also, the air/heat was not functioning properly bc wasn't blowing right or where it was supposed to. My husband said it may be that the vent was stopped up or something like that. I'm just saying that I rented the same type of truck as this one right before this one from a different nearby location and it looked like brand new and everything was much cleaner, everything worked and it was just a nicer truck all around, even though I paid the same for a truck with a few issues that wasn't as clean and just not as nice from your location. No auxillary port and one of the outlets didn't work also where as the truck i previously rented from different location I spoke of before, had every outlet functioning air/,heat worked perfect, extra plug ins and auxillary port bc the radios in both trucks picked up all of one station. I just don't think two trucks that are not equal should be the same rate/price unless they are equal as far as functionality and effectiveness goes. I was kind of disappointed but I needed the truck but am hesitant to rent anything from this location again.Amber F.
super nice and helpful people...Marshall M.
24/7 pick up probed to be challenging. They did not have code to pick up keys. Truck had a load almost open exhaust. We hired labor to help us that's was a big mess. Ne we again.JOE E.
Days they are open. Selection of drop off location did not show other choices that were open like Blue Ridge Tire.Bob M.
Customer did not leave a comment.George C.
Owners are extremely friendly and attentive. Saw us drive up and met us outside! Did everything by phone, did a thorough check that all lights were in working order, and had us on our way super fast!Louis D.
Close to Blue Ridge. Easy access. Friendly staffPerry S.
Customer did not leave a comment.Mary S.
No one was at this location which is not a problem but they should have some information regrading what and how to return rentals.Paul J.
Jennifer Henry was super helpful and knowledgeableJames R.
Have a working phone number.Mark B.
Great company to work with. Movers were quick and efficient, polite and hard working.Mary S.
I was never setup for mobile pickup and i was switched to this location from Ellijay about 2 hours before pickup. It cost me 40 minutes to get it and come back. If it wasn't for Nick helping me pickup, I probably would not have gotten the truck at all! SHAME on the dispatcher that changed this location pickup/return.MICHAEL A.
Limited opening hours forced customer to use U-Haul cell phone pickup which is difficult in poor cell phone coverage area. Very frustrating!Lynwood W.
Customer did not leave a comment.James B.
They staff was not there when I dropped it off but, were very courteous on the phone. She checked my return in based on our phone call.Gregory L.
Customer did not leave a comment.Brian T.
Customer did not leave a comment.Matt C.
Super effecient and flexible in where I parked the trailor. She greeted me outside and was very friendly.Royce C.
Customer did not leave a comment.bob C.
Nothing, excellent customer service.Randy H.
Great experienceThomas H.
Customer did not leave a comment.Teresa S.
Great Customer Service and accommodated me so well.Jodi P.
Customer did not leave a comment.Anthony M.
Customer did not leave a comment.Michael N.
The locks they use on the boxes to retrieve the truck keys are nearly impossible to open. That type of lock is subject to water damaged and they get rusted inside, I knowâ€¦I have used them for outdoor applications and they go bad quickly. Add to that the lack of space to navigate the lock and it wound up a very Aggravating process. Get a combination lock that is a regular pull down type, they make them!Harry G.
Customer did not leave a comment.BILL C.
No one was there at 3:00pm on Monday. Fortunately I was able to complete the rental on my phone.Michael M.
Very cooperative. Jennifer explained everything thouroughly. In and out quickly. Very well run.RONALD L.
NOTHINGâ€¦!! Hucks owner/husband (?) was outstanding. He went out of his way to help me. I am handicapped and he pointed out everything I needed to know. I can't thank him enough.Edward P.
Owners went above and beyond to accommodate us. Very helpful and personable. Will definitely rent there again and recommend to othersRichard N.
The staff at this rental site were among the friendliest and most helpful I have encountered in my years of renting U-Haul equipment. Well done!Thomas E.
What a great experience! Friendly and helpful Staff!Sabine H.
I have rented U-Haul's from many different locations for many years. By far, this was the best service I have ever received. They met me earlier than their opening hours just to be accommodating and were very helpful with the whole process throughout. By contrast, your website is horrendous. Your software needs to be overhauled.SHARON S.
Customer did not leave a comment.Marc G.
Friendly staff and very helpfulGeorge B.
Customer did not leave a comment.ROBERT N.
Customer did not leave a comment.Paul W.