The lights were left on overnight, so the battery was dead in the U-Haul truck. We had to jump start it with my vehicle to get the engine started. Everything was OK after that. We were charged for a furniture dolly we did not order and did not use. The zip tie was still intact when we returned the truck, but we were still charged.Thomas L.
Customer Reviews for Huntley Self Storage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.DAVID O.
Love the online preregistration. Love the ease of picking up/dropping off the vehicle. The van interior was clean and was in overall good repair. 2 issues: 1. The windshield was covered in 4â€ snow and very thick ice. It had snowed 2 days prior to my rental day. I didn't think I would need an ice scraper so didn't bring one with me. I had to let the van run for over 25 minutes to get the ice to melt and free up the windshield wipers. This decreased my overall rental time and used up gas needlessly. I feel the snow/ice should have been cleared by an employee, not the customer. 2. It would be nice to give the renter a heads up on what type of gas the vehicle requires. I pulled up to a gas station near the rental place, just to learn that the van uses E85 gasoline which is NOT sold at every gas station. I proceeded to drive an additional 15 miles in search of E85 gasoline, therefore paying for extra miles and extra gasoline, again.Karen H.
I was required to pull the trailer out of a pile of snow, hook it up myself and then realized the previous renter left a lock and straps inside. The team in Huntley were nice but i was upset for the inconvenience this all caused. Could have been a better experience.Brian H.
I was told the truck was wiped down and disinfected. Got in there and there were food crumbs all over the dashboard and floor. The wiper blade was completely gone on the passenger side. Made driving very difficult.DANIEL A.
We spent a half hour of our rental time cleaning snow and chipping ice off of the vehicle. We expected that the vehicle would be ready when we rented it. The hours on a Saturday are very short - 10 am to 2 pm. Seems unreasonablle for a rental facility.Lillian M.
Customer did not leave a comment.John P.
The worst online pick up process ever.dan A.
Customer did not leave a comment.EDWARD D.
Public restroomsKATHLEEN H.
Customer did not leave a comment.JOAN A.
Customer did not leave a comment.Jackie D.
Everything worked out just fine car trailer works perfectRobert C.
Sell down to people moving to San Francisco not up. By that I mean smaller the vehicle the easier it is to move here. If i had the 15 footer I would have killed someone with it. Getting used to driving the Frisco streets is hard enough let alone maneuvering a box truck. The vans u-haul offer would be excellent for this if they could work out a sort of pace bus situation except the driver drops off the van to each u-haul along the way and switched out or has it checked up at the u-hauls as it goes across country. Discounts should be offered for faster returns like the vans and their 20$ hour return, but for the box trucks maybe a 3 day return feature.Matt A.
Would like to know if cabin is sanitized.WILLIAM R.
Clerk was friendly and helpful. She explained all procedures and billing clearly We are very pleased with our experience and will use this Uhaul establishment again.JOHN D.
Customer did not leave a comment.CINDY R.
How would you rate this location overall? I rated below because it wasnt the easiest location to find... But it was a great experienceMichael M.
Customer did not leave a comment.GERALD S.
Customer did not leave a comment.SHAWN N.
I could not find a USB port in the cab. Your agent knew nothing about it.PATRICIA F.
Convenient location for us. There was plenty of space to park the U-Haul, which was great. We dropped off the U-Haul after hours and that process was smooth.Michelle L.
Customer did not leave a comment.KAREN M.
Customer did not leave a comment.Paul L.
The staff at the office were very helpful when we had questions about initial hitching the trailer to our truck. They were professional and thorough (during a time when we were feeling the stress of packing and driving to our destination).Donna F.
Your customer service was great, very professional and knowledgeable about everything. I'm glad I picked UHAUL as my way of moving. I will use this location again and will pass it onto others I know that are moving in the near future. Great job.craig S.
Customer did not leave a comment.Doug P.
Customer did not leave a comment.Marceo W.
User experience excellent. No issues picking up or dropping off. Well maintained property.GERI S.
Customer did not leave a comment.JOSE G.
Had great experience with the vehicle, pickup and drop off of equipment, be sure to take photos of equipment and imperfections, as well as milage I was charge for 60 miles that weren't even me and could prove through photos, I messaged my complaint to them and days later still no response, maybe if this is fixed my review will change.Kevin P.
Customer did not leave a comment.FRANK Z.
Customer did not leave a comment.Marisa B.
The truck leaked and our items got wet. I expected a truck that would be not leak onto my items. When I told the agent when I returned the truck all I was told was it would be looked into.Louis H.
Customer did not leave a comment.RYAN H.
Customer did not leave a comment.Adrian R.
Customer did not leave a comment.Keith C.
The location was a little hard to find. Maybe if the signs were more noticeableKeith R.
I tried to use your app to pick up the truck. It would not let me upload photos to it. I was there for over 45 minutes trying to get it to work. It would not. I had to go into the store and have the manager call and get it straightened out. What a headache. Had people waiting at my house waiting for me. What a jokejames R.
Have more signs to entry door for customers that have never been there before. Entry door was way around back and we asked two people before we found the entry door.Aaron H.
Customer did not leave a comment.Paul W.
Customer did not leave a comment.Jackie D.
Even though I used the dolly, the green seal was already cut indicating it was used. If someone rented the truck but didn't use the dolly, they would be overchargedKeith R.
Customer did not leave a comment.Annette K.
Customer did not leave a comment.Ron G.
Have someone at the check in point who knows the correct address, an indication of where they are located in town, is able to unhook the trailer and can back it up into position. We had to have a customer unhook the trailer. I was suppose to get an email receipt for the return and have not gotten it. Please hire someone who can handle the job.richard A.
Customer did not leave a comment.Bradford H.
Actually not much. Everything worked well and the person at the uhaul place was very nice and VERY HELPFUL. Thank you for all the help.Angela S.
The mobile pick up procedure was ridiculous. Had me out there for a half hour calling 2 separate references, after I had already given all of my information previouslyNeal S.
Very easy to find and drop off.Victor S.
I reserved a 10' truck and when I picked up my truck they had a 17' truck for me. The cab of the truck was disgusting and the wiper blades were torn and useless. I also requested a 7:00 am pickup which was reflected on my contract, but when I went to pick up the truck it now said that my reservation was for 9:00??? I am very disappointed in the entire experience and I will probably avoid using UHaul in the future.David F.
Customer did not leave a comment.Ramae E.
Fantastic for me it's very closeGerald N.
Wrong quote...pat J.
Customer did not leave a comment.Ross M.
This is the second time I have rented from this location and both times the equipment was well maintained clean and available when I went to pick it up. I will continue to use the same location for any u haul rentals I may require.MARK S.
Equipment return process when office is closed did not work for me.Tom L.
Customer did not leave a comment.Edder R.
The driver seat cover was coming off of the seatERIC S.
We were charged $23.80 for 8 miles of driving with the uhaul. Thats crazy! So not happy with that at all!David M.
Customer did not leave a comment.Danny D.
rear door hard to open it is rustyThomas G.
Customer did not leave a comment.Michael M.
Great overall experience, hassle free, and great people to work with at this location.Richard G.
Michelle in the office was a great help. It was a pleasure working with her (she really knows her stuff). The van was in great shape and loved it. Thank you for a good experience.Ellie V.
Great as alwaysJACK D.
Difficult location to find, but the staff -- Allison & Michelle -- were very polite & helpful. U-haul rental price was very reasonable. Truck (10 ft) was a little rattle-y, but sufficient for the job. If you have security cameras on your lot, you can make $10,000 from America's Funniest Videos -- me (5'2") climbing up into that truck!!! LOLKaren M.
Customer did not leave a comment.Michelle K.
Cellular connection was slow. It not a U-Haul issieChris W.
HARD to find location.arnold D.
Not charge me for gas when I put it back in befor I dropped truck off 10$ extra chargeMyron D.
Customer did not leave a comment.Randy L.
Customer did not leave a comment.Thomas H.
Customer did not leave a comment.Simon V.
Everything went smoothly, truck was clean and associate who helped us was great.MARALY F.
The equipment rented was well maintained and the staff was friendly and very helpful. I will use this location again.MARK S.
Nothing it was perfectMichael D.
Customers service sucks, the truck was dirty looks like it haven't been clean in months barley want to touch the steeting wheel.Crystal B.
Customer did not leave a comment.Thomas F.
Keep doing what you ate doing, and all should be fine. Very friendly atmosphereGeorge L.
Customer did not leave a comment.Steven S.
Easy parking and simple drop off.Timothy M.
Customer did not leave a comment.Erick H.
staff very courteous.mike C.
Always have what i need, great that they are open on sunday. Will go back againChristopher A.
Customer did not leave a comment.Brooke W.
Better signage off Kreutzer might help...JOHN A Z.
Customer service was EXCEPTIONAL at location Thank youVINCENT M.
Customer did not leave a comment.Patti H.
Still waiting on response as to why I was charged for an extra days rentalChristopher L.
Customer did not leave a comment.Brett R.
Truck had high mileage, cab had smoke odor. Last truck available so no option to switch.Tim L.
Customer did not leave a comment.Jeffrey L.
Customer did not leave a comment.Ron E.
Customer did not leave a comment.JACK D.
wood chips in trailer from previous user.Not cleaned out.Roger G.
Customer did not leave a comment.Angela G.
Adjust the headlights so you can see better at nightJohn D.