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JOSEPH L
Customer Reviews for Hykes Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Erik was great and very helpful!
JOHNDAVID RTry to arrange for pickup of equipment as close to customer base as possible.
Susan CRien
DANIELO DThe truck was very clean and the entire process was quick
CRYSTAL JThis was another problem. My contract stated I was to deliver the truck to a different location. A couple hours before I delivered the truck and auto transport I got an email with a different address to deliver the vehicle and trailer. Again I called 1800uhaul they said to deliver it to the new address. I returned both the truck and auto transport after hours. The return was stressful I called the place in the morning to confirm everything was ok because the app said I still had the auto transport. The person I talked to said everything was fine I would get an email soon. I eventually got the email but the auto transport wasn’t on the receipt email so I called back. He said he would follow up that everything should be fine. A couple hours later I finally got an email confirming the auto transport was returned.
LETISHA HStaff was amazing and of all the rentals I have had this truck by far the cleamest
AMY AI'm sorry I didn't remember the name of the young man that helped us. He was very professional .Came out to inspect the truck when I couldn't get the pictures loaded. I would definitely rent my uhaul from them. Thank you 😊
ALBERT PThis location is the only location I would recommend, other locations promise still have your equipment and then they don’t at the last minute. I made reservation reservations two weeks in advance, and I still spent two hours on the morning of my reservation, trying to figure out a location to get a truck from. U-Haul’s reservation system is very unreliable and their distributors don’t have any accountability..
Jessica BGreat service to
Thomas JEveryone at this location made the process as easy as possible. Very helpful! Look forward to renting here again if the need arises for me.
CORY SVery nice people!
STEPHEN PGreat people!
JOANNE MUHaul changed the drop off location, & didn't notify me of a NEW location. I took it to the original drop off @ the hardware store, they graciously accepted the drop off!
KENNETH JVery helpful, wonderful service, would highly recommend. In and out in no time.
MARY HMake sure your vehicles do not smell of pet urine Let the representative know upon return he seemed to not care
JASON JGood and friendly staff, located in a nice little Ace Hardware. Great experience!
JEAN RMy initial drop off was full and unable to accept my drop off. I had arrived 2 days prior to my expected arrival. I was provided a number to call with U-Haul. The representative was able to find an alternate location and assist me with other questions with my rental. When I arrived at the new drop off location I was met in the yard by a very friendly staff member. I explained the circumstances and my call to U-Haul. The staff member assured me everything was ok and they would make sure it was entered into the system correctly. I left and checked my app shortly after leaving and everything was updated correctly.
TASH PGood service!
JOHN SAlex was great. She made the whole thing awesome
MICHAEL BThe people were very knowledgeable and helpful
DARRELL WIt is a little confusing when you call uhauls phone number provided by google and ace hardware answers the phone, I thought I had the wrong number at first. Other than that everything was great.
MICHAEL MRun pretty good no problem thank you
CHARLES BThey gave misinformation regarding the fuel, which I took a picture of he beginning fuel and I returned it with more fuel than what it had. I should not have been charged any fuel.
JOSHUA OFantastic crew! Alex was so helpful.
TRACEY BMy experience today with U-Haul at both the Fort Collins, and Greeley locations was top notch. Staff was knowledgeable, friendly, and incredibly helpful.
LAURA YShad did great on the dispatch! Equipment is well maintained. Hykes Ace is the place to go for Uhaul!
Shad LVery friendly and helpful.
BRENDA BGreat customer service. They go above and beyond to help their customers
SELINA PI was double charged and then I didn't get everything I ordered. There was no dolly
Ariel MThis location was poorly maintained , U-Haul service was bad . Super long line and customer service was rude and bad . The equipment berly worked
SERGIO RGreat people!!
CARLOS ZLate at night. No personnel involvement.
Theodore JVery quick process, the location was roomy and easy to use.
RUSSELL BEasy experience! Will use again!
Colleen OThey were great and had the U-Haul ready to go!
SARAH KBring a flashlight
Walter GThe inside of the box was filthy. Had to clean it before I could use it. Other Than that everything else was great.
ROBERT REasy pick up & easy drop off
Pamela DThe area around the facility is a little sketchy, but otherwise the lot was fine. It was difficult to take pictures of the truck as it was parked so close to the others.
John HWhen I reserved this truck I reserved without the additional insurance. The person who helped check me in added it on without asking. I did not notice until I got my final receipt. In addition, I rented a utility dolly and mentioned I was moving a washer and dryer. They never told me the truck had no ramp so I could not move my washer and dryer. Finally, I reserved for the Eaton location and was scheduled in Greeley, adding 16 extra miles on a trip where I could not even move what I needed. This was a waste of money and time and adding the $15 insurance without asking was deceptive.
BROOKE MVery well mannered service (although they insisted insurance). That's their job! I'd recommend!
BENJAMIN MDitto both ends above and beyond!!! Thank you again it really means something. It's not necessarily about renting or selling ITS ABOUT THE EXPERIENCE!! BENNY JOE MCCOY 09/27/24. Good night .God bless America
BENNY MCustomer service was amazing!!!
KELLY WThe truck was dirty when we got it both inside and out. (Dirty rags, used band aid) Staff was less than friendly and had barely any knowledge about the whole process.
KENNETH DAn Ace employee having to represent U-Haul is a poor business model. Our reservation was completely inaccurate. It wasn't the employee's fault and he tried to help but had to call U-Haul for resolution as he was unable to honor the quoted price and options that I'd been given over the phone. It isn't accurate to advertise the convenience of picking up and dropping off using only a cell phone. 100% wrong. We were at the pick up location for am HOUR trying to explain what we had been told over the phone. Then, we were told that we had to drive to a second location for the supplies we ordered. Seriously, who at corporate came up with this strategy?! Completely idiotic. U-Haul should at least not count the mileage we used to go to a second location for a dolly and moving blankets.
JAMES KI made the reservation 4 weeks before my out of state move. When I arrived to rent the truck, they didn't have my dolly or the blankets. I had to go to 2 different stores to get all the equipment and I opted to remove blankets since that would've meant driving to a 3rd store just to get what I needed for the move. Absurd.
CHRISTOPHER SHykes is the bedst location in Greeley
DOUGLAS FInterior smelled like cat piss bad Disgusting made me sick af not cool at all!!!!!!
CHARLES BThe team at ACE Hardware were great to work with. They made the process quick and easy.
BRAD C