Your return part on the app tries to say more is owed than what was originally stated and paid for. It also tried to charge for an extra day when we were told we had 24 hours and returned it the same day we rented it.
TRAVIS R.
Customer Reviews for Hykes Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Picking up the Uhaul was very difficult. Wouldn't let me check in online, in store people couldn't find our reservation, took about 45 min to get the uhaul, very frustrating. Uhaul worked fine once we got the keys. Return was easy.
ANDREW B.The hitch was worn and did not latch correctly
Dan Z.Rented a dolly when I arrived they had none stated they have no way to track them and they were just giving them to people so I had to go buy one
KYLE H.No they messed up the fuel reading and charged me 18 for 4 gallons when the gas station right across the street I put in 4 gallons even though I only went 14 miles
JEREMY F.I locked the keys in the ruck. UHaul never answered the phone. I put in an online roadside assist where it said this was the fastest way. After waiting 2 hours I called a local tow to unlock the vehicle. Luckily I didn't breakdown on the highway with this terrible service. This was UHaul.com, not the return office.
Robert D.I would not have been charged the extra miles charge if I would have been able to pick up the truck at the Terra location on west 10th. I was just about the 3 miles closer to my pick up location.
ISAAC C.Not much. The people were helpful and the truck was in good shape.
STEPHEN T.Maybe offer straps to move and lift heavy things
Joshua R.Great people, very helpful
TERRI C.Guarantee rentals versus cancelling the previous day. Happened several times. Worse u-haul experience living in Colorado
Steve G.I waited almost an hour to pick up the truck. Then it was supposed to be for two days. Had the drop off location calling me being very rude and disrespectful. Not professional and very inconvenient
Ashley M.Extremely helpful staff!
ANGELA M.Shad was great and helped with damaged equipment I recieved. Would highly recommend!
Kyle P.Thank that's perfect customer service
GHEBREHIWOT G.Personnel were so nice and helpful.
Joshua H.Quick and easy.
CHRISTOPHER M.Loved the man who helped us at Ace! He did absolutely terrific and the uhaul was perfect for what we needed to use it for
madison H.Maybe see if the app is ok.
mark R.