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cody C.
Customer Reviews for I Box of Murphy Creek
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The verification process for the ID and face picture could be faster.
Tiana G.Outstanding Services!!!
Gary B.Be able to apple military discounts. U-Haul says on the site they provide military discounts, but was told they could not provide it, because the place was not actually a "U-HAUL" space. I think the discount should have been honored.
Justin N.Was missing the requested dolly but other than that it was good
Matt H.I was unable to use the app to return the truck after regular hours the app was unable to identify if we were at the correct location there was a dropbox I found out the subsequent day but it wasn't where the rest of the U-Haul stuff was located the personnel were helpful the next day I've been able to use the app to return the truck was difficult would also be helpful to somehow note somewhere where the dropbox for keys were
Todd D.First off the truck I reserved was a 20 foot but I had to go with a van because the truck wasn't returned and that's all they had. Made many more trips necessary and my work more time consuming and more e pensive because of mileage and gas burned. Then I returned the truck on time but received 3 phone calls from uhaul and the renting location asking why I had not returned the truck on time? I asked for furniture moving dollys and the location did not have them. This entire expierncce has been a sad disappointment! My takeaway is to never use a small independent location that does not have an inventory on hand in case equipment is not returned or possibly maintenance issues. A simple reduction in mileage charges was not adequate compensation for the lack of properly requested equipment.
Frederick W.The gentleman at this location was low energy and quite unhelpful. He spoke so softly that I had to ask him to repeat himself several times. I did not hear him correctly when quoting me for extra insurance and I was billed $70 more and would have not added it had he been audible. He sent me to another location when the break lights and a left turn signal were not working on the trailer. I thought it was weird but he told me it was close and they would be able to fix it. When I arrived at the second location, they told me he never should have done that and it is unsafe. They tested my lights and said they worked, but the trailer was not working. They found another location and sent me there. I arrived at the 3rd location and they tested and said my lights worked again. The left blinker would still not work on the trailer, but the brake lights did then. I had to go to a 4th location to find out a piece of my electrical was not working and replace it for another $65 to be able to use the trailer at all. This took over 4 hours to get a trailer, an extra $130 more than I was quoted, I stopped at 4 stores, and it was dangerous. I understand the electric issue was not your fault, and 3/4 stores did their best to help me. The first store, however, should never have sent me on my way with lights not working and the manager of the 2nd store made sure to let me know it was not okay as he helped me. This was my first experience with uhaul. I would like someone to contact me and let me know how your company would like to make this right. I was told by the manager I would receive a refund, as a customer should never be sent without brake lights and I was in tears from the stress and time it was taking to figure out.
Sierra S.truck needed alignment and was not safe to drive
imad S.I was assessed a damage and cleaning fee yet trailer was returned with zero damage and empty. Called to get an explanation and nobody could tell me why.
Cole L.Staff was friendly and helpful. Fast and efficient process
rebbeca M.This location was clean but there was no lockbox to drop off keys. We looked everywhere and it must have either been stolen or blown away or removed entirely. There is no Dropbox there so we had to wait on hold with customer support for 15 to get told to finally leave the keys in the truck.
Marsel S.The folks at this location were very helpful. However, they were my 2nd stop as the U-Haul office at 750 S Buckley Rd did not have a truck ready for pick-up. That's after I called earlier in the day and verified that they were ready for me. When I got there, the truck had not been returned and instead of renting the other 26' truck that was in the lot, I was forced to go to a different location. Whether it was poor customer service on their part or bad company policy, it is unacceptable to force your customers to fix your problems. They could have easily rented me the vehicle in the lot and then drove over to the Murphy Creek location to ensure they had the vehicles they needed. Instead it was placed on me, the customer, to go out of my way to get the vehicle. Bad customer service on U-Haul's part. If / when I need to rent another vehicle, I'll look at one of your competitors. maybe they'll know how to take care of people.
James Cameron M.Excellent service. Nice lady at the Custoer Service Desk.
Laura B.Give copies of the rental agreement. I
Misty S.Returned trailer after hours, but very nice location.
Dale E.New employee alone struggled to check us out. She was polite just needs more training
James R.Extend business hours I could not get corporate UHaul after-hours app to transmit my photo
RAYMOND C.For trailer rentals, it is not as convenient as other locations. Because it is also a storage rental and the trailers are kept on-site, you need to access the gated facility to return your equipment.
Daniel M.I asked, two weeks in advance, for a dolly to be included in my rental. It was not there upon arrival. The app did not work properly for pick up, but it did for check out. Renting outside of business hours was horrible, and unnecessary delays and lack of equipment rental caused problems.
Brian H.Inside the cab was dirty. A panel was off under the steering wheel
Doug B.Trying to do the online check in didn't work.
Noah H.Josiah, was awesome, very professional and very helpful. If it would not have been for him, I would not have been able to move the last of my items including the piano I needed to move. I reserved a truck10ft truck, wrapping plastic, and a furniture and appliance dollies online on Wednesday 1/5/22 at the Buckly and Iliff location. The website advised me upfront that the wrapping plastic was at another location and had to be picked up from the Abeline store. That morning I picked up the plastic, then headed to buckley and Iliff and was advised they had everything except the dollies I needed and advised the truck had no ramp. I advised I was moving a piano and had to have the ramp and dollies. They advised the Abeline store had the truck and dollies. I went to the Abeline store, they had the 15ft truck, but not the dollies. The young guy that helped me stated he called 2 locations and one didnt have the dollies and one didnt answer. The young guy then told me to go to Home Depot and purchase the dollies I needed. I left and called the U-Haul customer service line and got the angel aka Josiah! lol. He was great, he called around and found out who had the dollies before sending me there, moved my reservation to that location off of Gun Club and they had everything I needed 15ft truck, ramp and both the dollies required to move the piano. And I was able to keep the truck overnight at no extra cost, since I had a 10:30am reservation and didnt actually pick up the truck with dollies until 2pm. To make things easier on your cusotmers, please confirm like the plastic wrap, which locations do and do not have dollies upfront on the website. Also, retrain the kid young guy at the Abeline store not to tell customer to go spend $ at Home depot, (poor customer experience) on dollies. I also dont move too often, so listing which trucks have ramps would also be helpful. Lastly, give Josiah 2 raises.
KARLA B.Excellent location w/clean and we'll maintained equipment. Smooth and efficient rental process.
LEROY T.We scheduled a mobile pickup at 8am. This location failed to put the vehicle key in the lock box. We had to wait until the office opened at 9am to get a key.
Keli O.This location is a third party. The clerk repeatedly said, "We're not U-Haul" when they couldn't find the blankets and dolly I reserved. (They were eventually found, in the truck.) I told her to stop saying it wasn't UHaul because to the customer, it is. If you represent UHaul and make money from that relationship, you need to own the issues that come with it. This was NOT the location I chose and I did not appreciate being sent out of my way and delayed due to a later opening time (9:30) than my original reservation (8:00).
Laurel D.Outside of trailer dirty
MICHAEL G.Charged twice and system issues
JOSHUA J.Try to do better. Good job.
DIEUDONNE M.employees seemed annoyed or bothered that someone needed assistance
AMANDA B.It was a little hard to find.
SHARON K.They didn't put any equipment requested on the truck. I made my reservation a month prior! Lazy and sad experience. You should always make sure your customers have what they need.
Briahna M.Representative was unhelpful and rude.
JACKSON C.I think the .69 cents per hour, on top of the charge of the vehicle is a bit steep. Most expense policies for business do ~.50 cents a mile....
Michael G.No issue. Service representative was extremely helpful, attached the trailer for me and gave some basics tips.
DIAN H.I was supposed to drop the trailer off at "Your Storage Center at Murphy Creek" located at 22020 E Atlantic Pl., Aurora, CO 80018 (Tel: 720-379-9220). I would rate them "Poor." When I arrived at my destination, I called the above phone number...no answer. I drove to the address after unloading the trailer...No one home. I called another phone number posted on window...No answer. This occurred during normal business hours. I went back home with the trailer. I called the above number again the next morning...again no answer but trailer was due at 9:00 AM. Drove to next nearest U-haul store "I Box of Murphy Creek" and dropped off trailer. Thank you I Box of Murphy Creek U-Haul.
Darrel S.Nice and clean and good customer service!
DYMPLE B.A total opposite of the pick up "Neighborhood Dealer". Beautiful facilities - they even maintain really nice flower beds! Helpful, friendly staff. I recommend them for promotion and advancement!
Andrew R.Friendly staff. The man setting back in the office never even offered to help the upfront staff. As a manager you should be willing to jump in and help to avoid the extensive waiting. Customers prefer fluency and efficiency.
Rosie M.Attendant came out of the office to meet us, excellent service.
Nicholas B.Only thing I have is the rental process via text. There were quite a few at first with different links for different things which caused some confusion. In addition, I didn't receive a copy of my contract. Or at least I couldn't find it.
KURT C.moving truck worked fine, but virtual pickup and dropoff apps were horrible. When returning, dropoff would not work until I used the web based version. This caused my return to go over 45 minutes. No moving blankets were given to me in my moving truck even though I paid for them. I called customer service for help with return and was on hold for 45 minutes; never ever did talk to anyone. I will not be using your services again.
Michael D.Items left in cab from previous customer. Cab was not cleaned.
Michael S.Our fist time using a cargo trailer, 2 elderly women traveling 1,000 mile to get home. Great customer service, friendly & knowledgeable. They were able to answer all of our questions and offered great advice on how to maneuver the trailer. We had no issues & would use them again. Very happy with this experience.
PATRICIA F.Online check in was a mess. Then the key was not in the lockbox. Had to go in to the desk. The gentleman at the counter was fantastic.
MICHAEL C.Great experience with Murphy Creek UHaul. Wonderful staff.
Tracy J.Great service
Derek D.