Online check in was a mess. Then the key was not in the lockbox. Had to go in to the desk. The gentleman at the counter was fantastic.
MICHAEL C.
Customer Reviews for I Box of Murphy Creek
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience with Murphy Creek UHaul. Wonderful staff.
Tracy J.Great service
Derek D.I think everything was well done.
LARRY R.Great customer service, very friendly staff.
JEFFREY C.Tony and his coworker were very friendly, accommodating and knowledgeable. They made us feel comfortable as soon as we walked in. The check in process was easy. Tony and his coworker assisted us through the check in process and answered questions we had. Thank you two for being an excellent team and making our rental process smooth! 😊
ROCHELE T.Remote..lock box early pick up is a joke. Internet down ..long hold times ..nobody on the phone now's what the flip is going on. A total nightmare..would never do it again!!!
Vanesha T.The Murphy creek location was the best one I've dealt with the other locations were not helpful canceled my reservations said they had what I reserved when I arrived the truck wasn't what I reserved at other locations but when I found the Murphy creek location then had just what I needed with no problems
JUSTIN J.Nothing, easy in easy out, staff was awesome. Gentleman saw me coming, met me in parking lot. Can't get any better.
Francis L.Very nice people. Personable and polite.
Cricket S.Helpful attendants, service and products all good. However: the cell phone photo of dr.lic. ID is a hassle and a convoluted process. [NOT GOOD] An online form to type-in the desired info should work fine. This photo thing is unnecessary and unwarranted. Even if you're a fan of the technological fun-n-games... it's really just new means to an UNimproved end.
Jerry G.Thanks for being friendly and easy to work with!
Danette F.Have the option to pay cash.
Kenneth U.They were extremely helpful and very kind. Customer service here is tremendous! Keep up the great work!
RICHARD B.I was really disappointed when the vehicle had less than a quarter tank when I got it. I had to worry about fueling it and not my move. Also it shook horribly under certain conditions at 35 mph and around 55 mph. The pain was very nice and so was Aaron who helped me, but the truck was a huge displeasure to drive when shaking.
ARRON V.Very friendly even offered to help park trailer keep it up
Ricardo A.Visual appearance looked decent. After opening the back of the truck up it smelled of marijuana. I don't know what the previous renter did but we had to use the truck with that horrible smell. I discussed with rental guy and he did not care. Gas tank was supposed to be full but was under full and I had to pay the fill more than what I used in fuel.
Charley S.Additional charges of nearly 100% of quoted price. Stop lying and stealing
Benjamin M.Honestly, I have used U-Haul many times in my life, and this location on Gun Club Rd was by far the Best one I have ever used. The staff was so kind, funny, and accommodating, and **Honest**! Lots of stars on that because this is the first one I've come across that I felt confident they wouldn't try to 'manufacture' a reason to gouge me fees upon return. And they didn't. I never go beyond the basic thumbs up in my recommendations, but this one deserved the novel.
MELISSA R.When we picked up our moving truck it only had 1/4 tank of gas and the cab of the truck had a very strong marijuana smell. This is of major concern for many reasons but especially because we were traveling through states where recreational cannibis is not legal. Also, the truck wasn't cleaned from the previous user.
JARED R.Fuel tank only had a quarter tank when I picked it up...would be better to fill to a higher level before pickup:)
R S.Super fast I was in and out.
Shannon B.There was some confusion at first but they got it straightened out.
RAYMOND C.Great location! The guy that was working was amazingly helpful! Flawless! Thank you!
PATRICK S.Maintain the trucks better
MATTHEW M.Staff is very attentive to customer's needs and quick to respond if you need help.
KEVIN K.Staff is very friendly and willing to go above and beyond to help the customer.
KEVIN K.Be honest in the listing for the equipment, $98/day is not what you're charged. You are charged for a week rental no matter when you return it, cost was more than double what I was told, so thanks a lot uhaul for making my move even harder financially then it already was.
Shane S.Computer system was very slow. Checkout was much longer than it should have been.
Betty B.The enter gate hit my truck and I was 🙄
hser L.Please update your systems I waited an hour or so for the agent to take my payment. After several calls to another agent for help it still didn't work. Agent tried submitting manually that didn't work finally I just said let's try to slide my card through the card reader and finally it went through. Agent was good but disturbed that it took so long and so was I as this had never happened before renting from uhaul. This didn't mean that I won't come back but I would hope that the systems are more updated or more training on the systems if necessary.
Tyrone C.This may be unfairly low. This is a new location, just getting started. The kid checking me out was not trained and was having a heard checking me out because he was trying to figure out the program. It took close to 2 hours to get the rental completed. He could not show me the contract and I had to sign based on verbal. The email contract was so small I couldn't read it on my computer screen when I got home. He could not give a printed copy to me. I never was given how to determine where to return the truck. It took a long time waiting to get a phone representative to find out where.
WALTER G.