Customer Reviews for I-65 Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of I-65 Storage

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JOHN W. | Overall Experience |
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Best customer experience I have had in any situation in the last few years!

Tyler K. | Overall Experience |
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Customer did not leave a comment.

Andrew D.
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Easy to drop off

Brad W. | Overall Experience |
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Customer did not leave a comment.

DAVID H.
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Excellent staff at this location. Timely and professional. Pickup and return went well.

Roger L. | Overall Experience |
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Customer did not leave a comment.

David J.
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William T. | Overall Experience |
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Customer did not leave a comment.

DONNA K.
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JUSTIN R.
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Richard B.
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clifford K.
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Glenn O.
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JOSHUA F.
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The previous user of the trailer left several boxes.

Jarod P.
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Customer did not leave a comment.

Brenda S.
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John W.
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Friendly and attentive reps working there.

Regina A.
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Customer did not leave a comment.

JEFFREY M.
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Easy process and the people were great.

JAMES L.
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Customer did not leave a comment.

KATHARINE W.
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Steven S.
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Nice people, great location, lots of inventory...they make it easy.

TREVOR W.
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The crew at i65 are always the best to work with. 100% customer service.

MARVIN P.
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Customer did not leave a comment.

Tracy R.
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Debbra L.
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DARRYLE L.
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They are always great!

Leah B.
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Robert F.
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Everything was great and very easy.

THUYTIEN T.
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Thank you, Josh and Ms. Karen.

George B.
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Nothing that I can think of. The move went great as far as the truck and the trailer is concerned. I will be renting another truck in a couple of weeks to move the balance.

Barbara N.
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Professional, efficient service upon arrival - in and out very quickly.

Michael H.
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Customer did not leave a comment.

Alyssa H.
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Customer did not leave a comment.

WILLIAM J.
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The guy who helped us hook up the trailer went above and beyond for us. He was leaving sat morning to go home and turned around to help us. He was extremely friendly and professional. We would highly recommend this uhaul location. Thank you for a wonderful experience.

THEODORE M.
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Customer did not leave a comment.

David B.
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Always fast and easy

Aaron H.
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Jerry B.
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AMISHKUMAR P.
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Little completed for how many ch gas using And how much we have to pay

Terence P.
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Darrin L.
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Tim T.
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Aaron does an outstanding job taking care of his customers from the minute you arrive. Very friendly and great genuine attitude. The only downside and misleading part from U-Haul is this isn't a U-Haul storage faculty like they have listed on U-Hauls website. We were not able to get the first month for free even after we rented a truck and tow dolly due to this location being an independent location. Very misleading from the U-Haul representative on the phone. Aaron did work with us and give us a discounted rate due to U-Hauls miscommunication. I-65 storage gets 5 stars from us.

Duane E.
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william R.
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Scott H.
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Shari W.
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Erin was so nice and helpful. 2and time I have used this location and it was awesome! Will be back

NEVIN H.
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Customer did not leave a comment.

WILLIAM C.
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nothing. great place to work with

David R.
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From the time I received my key to leaving took over 30 minutes. Let me say to begin with I have used UHaul for over 30 + years and this has got to be the worst experience. When you first arrive, the office is in a gated area with the storage units. There are no notes on what to do at the locked gate and no one from the office is watching. You have to honk your horn and then call the office. (I have rented from this location one other time and it was the same way) When the lady was checking me in she was stopping in the middle of my check in to everyone coming in not just to greet them (which is okay) but to stop and ask why each was there etc., note there was another employee behind the counter also. After receiving my key we went outside to find the truck. All trucks were lined up outside of the gated entry. The lady said I think it is on the front of the line of trucks and she went back in the gated area to the office. The truck key she gave me did not match any of the trucks lined up. By this time she was back in the office behind the locked gates. I spent the next 15-20 minutes calling the number and getting VM to get back in to let her know the truck was not there. NOTE: the office is only about 100ft from gate...if you were looking out the windows you could see me and the others lined up. The guy waiting at the front of the line in his truck asked me "how do you get in this place?", said he had already called and made reservations etc., So after 15-20 minutes a customer from one of the storage units came to the gate to leave and put in their code and the gate opened...that is the only way I and the others got back in. When I told the lady the key did not fit any trucks, she looks at the key and says oh thats beside the building here... no apology...nothing... Bad experience to say the least.

James W.
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It was labor day and they opened an hour and a half late they were pleasant and helpful

James H.
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Customer did not leave a comment.

terry S.
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terry S.
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And Arron was great helping to unhook my tow from the truck. Because he was so helpful I rented a storage unit here.

John L.
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Customer did not leave a comment.

John L.
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Pamela O.
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I was unable to complete my checkout until Monday because I put the key in the return box! This isn't this site's issue, it is your website. When I booked the truck, I would have liked to know your checkout process! Further frustration continued with calling the 800 number to be placed on galactic hold! Finally I chatted with a live person that answered my questions. Monday, I arrived at 8:15 am to checkout. Only to find the door still locked. A sign that said will return at a time would have been nice. It was Labor Day and the web site had normal operating hours for the location. As a national company, your web site needs work!

Adam G.
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Customer did not leave a comment.

Terry S.
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I felt like there was no real place to to park truck after hours .

Pauline G.
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Very nice and helpful.

tod C.
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Best place to rent anything Uhual. This location and its employees are the best to work with. Very kind and easy to deal with. We will be renting again from this location.

Debra S.
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Customer did not leave a comment.

Richard S.
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Roger S.
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They were incredibly helpful and pleasant to deal with. I drove farther because they were nicer than the other locations in franklin

Stephen P.
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Customer did not leave a comment.

Samantha S.
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Every time I book a truck, it gets changed to this location which is very inconvenient and poorly ran. The truck had a low tire by the time I got home from picking it up. We had to air it up multiple times on the trip. It was not inspected before pickup clearly.

David B.
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Customer did not leave a comment.

Rhonda P.
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Daniel W.
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Sabrina C.
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They were not there for drop off, they had me park outside the fence.. not s big deal but there are too many trucks and no where to park. Too top it all off, we charged too much! Moving in uhaul made a 2 day move take 6 days!

Danielle P.
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Customer did not leave a comment.

ANTHONYK W.
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Thomas B.
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Nothing. Karen was great.

KELLI F.
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David B.
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donna H.
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Deborah T.
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MARK B.
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Jeremy B.
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David R.
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Friendly and helpful. showed Concern about our safety with the equipment.

SAMUEL M.
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Very professional operation.

Gary W.
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Customer did not leave a comment.

Kathy A.
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Kiska S.
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David K.
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New Truck only 3700 miles on it

Hope H.
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Customer did not leave a comment.

RICHARD R.
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jennifer was amazing. I enjoy renting from this location.. alot of that has to do with her. Amazing

JOSEPHHAROLD JR M.
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Customer did not leave a comment.

Joseph M.
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Customer did not leave a comment.

Engtong T.
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RICHARD W.
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Customer did not leave a comment.

Thomas R.
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Location was gated so the only way to get in was to call the number on a banner outside but it didn't instruct you to do so. We just figured it out when we got there. But the friendly staff member /lady answered right away and came out to inspect the uhaul and drove it inside the gate for us.

Michael R.
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My experience was excellent. The truck was equipped as I requested, in great working condition, clean, etc... the online checkin is great and drop off is great. I can't think of anything that could have improved my experience. Thank you

Curtis F.
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Outstanding experience!

Stanley R.
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Great Job. Thank you!

JOEL W.
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Friendly, clean, punctual, reliable and reasonable. What more could a customer ask for?

Andrew C.
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Customer did not leave a comment.

Peter I.
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Adam J.
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harold D.
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CALIN P.
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ANDREW P.
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Good people!

THOMAS S.
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Always super friendly and helpful

Mark H.
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Customer did not leave a comment.

MATTHEW G.
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Customer did not leave a comment.

gloria t. | Reservation |
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Very nice and clean

Robin H. | Reservation |
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Always rented with I 65. Great place

Deborah W. | Reservation |
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The staff were very helpful and attentive to our needs.

DAVID N. | Reservation |
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Staff was very helpful and flexible about accommodating my storage needs

Christy M. | Reservation |
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The staff was very friendly and super helpful. I was not able to use the unit because it was too small but they worked with me to find something that might work in the future. I definitely recommend!!

William F. | Reservation |
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Great service The turn spaces are tight for big trucks but clean nice unit. Thanks

JENNIFER B. | First Impressions |
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Service was fast and good.

KEVIN G. | First Impressions |
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Timely, responsive, helpful

No reviews have been submitted for this location.

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