Customer Reviews for I-65 Storage
(U-Haul Neighborhood Dealer)

1,428 reviews

4552 Joe Peay Rd   Spring Hill, TN 37174

(931) 489-9192

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 10/20/2021 - 12/31/2021: Closed

Services at this Location:

Contact Us

(931) 489-9192

4552 Joe Peay Rd
Spring Hill, TN 37174

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 10/20/2021 - 12/31/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Each year we leave our RV there for a few days while we. visit our grandkids. I am thankful they allow me to stop and stay for a few days.

William M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonya F.  |  Overall Experience 
Rating:
5.0

They were very nice and accomodating! I would definitely use them again!

Stacey G. 
Rating:
5.0

NA, Jenny was AMAZING and incredibly helpful!

Jason C. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR C. 
Rating:
5.0

Staff was friendly & helpful. Never had any problems while we had our RV parked there. Would recommend.

Christine S.  |  Overall Experience 
Rating:
5.0

genuine concern that my motorhome was safe while in your location.

Janice D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joey A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLENN W. 
Rating:
5.0

Customer did not leave a comment.

Meghan H.  |  Overall Experience 
Rating:
5.0

would recommend I65 storage to anyone.

David F.  |  Overall Experience 
Rating:
5.0

Great customer service!

Ron R. 
Rating:
1.0

It had dog hair inside the cab and I don't like how they pick your hours like you a kid or something

David S. 
Rating:
5.0

Easy pickup. Easy access for the area. Not much to improve on.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

GEORGE B. 
Rating:
5.0

The customer service was amazing! Down to earth people who understand life. Always ready to help and go above and beyond the basic "terms of the contract".

Morgan J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey E. 
Rating:
5.0

Customer did not leave a comment.

Clayton D. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Easy

KENNETH H. 
Rating:
5.0

Nothing to add. Quick and easy.

PHILIP S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
2.0

Had to drop off outside the gate, which was not a large enough an area to turn around easily, especially in the pouring rain. Also, your app was very frustrating. I kept getting a message that my session had expired when I entered my username and password in less than 30 seconds.

Kim C. 
Rating:
5.0

Great customer service

GARY S. 
Rating:
3.0

Don't change pickup locations without getting a response from the customer, and make sure details are transmitted to drop-off locations.

MICHAEL H. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Nothing

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

JAMES J. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
3.0

the truck rental itself was fine, but the amount of time it took from arriving at the facility and leaving with the truck was looong. I was unable to get the location to connect to my phone, then had to use a different phone to get my truck and leave.a person would have been a lot better!!

Norman K. 
Rating:
5.0

Customer did not leave a comment.

Nicole M. 
Rating:
5.0

Customer did not leave a comment.

CRAIG C. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
5.0

It was super easy to pick up. I was worried that it would be a hassle since it was all done through my mobile device but it took no time & the directions were simple to use!

Emily H. 
Rating:
5.0

Customer did not leave a comment.

Whittney G. 
Rating:
3.0

Customer did not leave a comment.

ROMAIN F. 
Rating:
5.0

Customer did not leave a comment.

Sherie H. 
Rating:
5.0

Customer did not leave a comment.

George T. 
Rating:
5.0

Nothing out standing experience!

JEAN B. 
Rating:
5.0

very good people ,i lide thanks

Julio I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMMY E. 
Rating:
5.0

Customer did not leave a comment.

DANNY M. 
Rating:
5.0

Customer did not leave a comment.

Ryan C. 
Rating:
5.0

I can’t recommended this storage facility enough to Folks. Rates are reasonable and staff is top notch. Not to far from town either.

Steve B.  |  Overall Experience 
Rating:
3.0

The truck I was assigned wasnt clean inside the cab at all. Had sand in floorboards, steering wheel was sticky & there was some used paper towels in floor also. I was told it had 1/4 tank of gas in it & after I left the uhaul office I noticed it was on empty. Other than that it drove good , no driving or mechanical issues at all.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Richard P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RANDY K. 
Rating:
1.0

Have someone there on the weekend working at this location.

Matthew L. 
Rating:
5.0

Nothing really. I had an auto transport trailer so I could not drop it off outside the fence, but there was really no room anyway.

Charles P. 
Rating:
3.0

The u-haul that we rented had been smoked in, smelled like an astray, and was not cleaned before we picked it up.

CANDICE M. 
Rating:
5.0

The check-in went very smooth and quick. Thanks!!

Robert B. 
Rating:
3.0

I got there 10 minutes after 4, they were closed. Then uhaul said I owed $60 plus for extra day. My contract says $40. I would like a refund.

Dennis M. 
Rating:
5.0

Employees were great. Curious that location was not open on the weekend - but maybe vacations.

David T. 
Rating:
3.0

Clean the vehicles. Give refunds for dirty equipment.

JERRY B. 
Rating:
5.0

Customer did not leave a comment.

GARY K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
1.0

I was on the phone with Uhaul for 3 hours spoke with 4 different people because I was transferred every time I spoke with someone for 5 minutes when they didn't know the solution. The lockbox to obtain the key for the rental truck was stuck and malfunctioning, my reservation was at 7am and I was not able to get my key out of the lockbox until around 11am after finally forcing my way into the box.

Nicholas P. 
Rating:
4.0

Customer did not leave a comment.

Carlos M. 
Rating:
5.0

This was a first time experience driving a U-Haul truck by myself (female) and the whole experience from renting the truck to driving it was excellent! Jenny and her staff took good care of me! The truck was immaculate, drove well, no issues. I would definitely rent from this location again.

CAROL W. 
Rating:
3.0

I dropped the truck off after hours, so I can't say much about the location itself. The self check out process was needlessly complex, and despite turning the truck in literally hours after I rented it, and having to pay for extra mileage through no fault of my own, NOW I get an email saying I turned it in late and am being charged for an additional day! Ridiculous.

LANE D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

The online rental application was a bit frustrating. I can understand U-Haul wanting to push the services and supplies which they can provide to assist with a move but there were too many screens to go through and the application response time was poor (I have a 1GB fiber connection to my house). If you could combine the additional services such as labor and supplies to one screen would greatly improve the experience..

SCOTT W. 
Rating:
5.0

Thank you to Jenny, the owner, for her care regarding my contactless rental. I really appreciate it.

John H. 
Rating:
3.0

Customer did not leave a comment.

Travis C. 
Rating:
5.0

Customer did not leave a comment.

ENGTONG T. 
Rating:
5.0

Customer did not leave a comment.

GABRIELLE M. 
Rating:
5.0

Customer did not leave a comment.

Tonya M. 
Rating:
5.0

The lady behind the counter was very nice. I wish there were a gas station near the location to refuel the truck. Oh well.

Kenneth G. 
Rating:
5.0

I did not even know about this location. Since Luter is closing, this will become my go to for auto transport trailers.

Charles P. 
Rating:
5.0

I wasn’t happy with my rate changing twice and still no insurance option I would rather have insurance options over security car every thing else was fine

Kory H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
4.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS C. 
Rating:
5.0

Great people. Always a pleasure

Brady D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brad P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Great place for storage. Karen was super nice and very helpful getting me the parking and storage I needed.

Clayt V.  |  Overall Experience 
Rating:
5.0

Karen and her staff were very professional and accommodating and very nice people. I would definitely do business there again. They had private security there, too.

Thomas B.  |  Overall Experience 
Rating:
4.0

Rent the new truck, they are so comfortable make trip so nice. Have a good day.

WALTER J. 
Rating:
4.0

Customer did not leave a comment.

Demetrius R. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

LANCE L. 
Rating:
5.0

Everything is perfect 👌

Juan A. 
Rating:
5.0

Pickup was easy and efficient.

EDWIN S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Jeffery M. 
Rating:
5.0

Very helpful

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Sabrina C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

CARY S. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

A company the size of UHaul. needs a 24 hour assistance line that is answered.

JOHN S. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN M. 
Rating:
5.0

Customer did not leave a comment.

DONALD K. 
Rating:
3.0

Customer did not leave a comment.

RHONDA L. 
Rating:
5.0

Great experience!

Ryan V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
2.0

Customer Service— Poor needs Improvement, rude and unProfessional

RONALD H. 
Rating:
5.0

they do a great job!

WILLIAM B. 
Rating:
4.0

Customer did not leave a comment.

Brandon W. 
Rating:
5.0

Customer did not leave a comment.

MARCH S. 
Rating:
5.0

The people here were great

RANDY F. 
Rating:
5.0

Staff was great. They took care of me.

ELLEN S. 
Rating:
5.0

Everything was great just make sure phone numbers are updated

LATOYA R. 
Rating:
3.0

We got in earlier and unloaded the truck then had to return before drop off time due to lack of parking. The instructions for drop box return were clearly listed.

Clevetta S. 
Rating:
5.0

Great business! Friendly and prompt to reply to questions.

Jeff K.  |  Overall Experience 
Rating:
5.0

Good experience. No complaints.

David Lewis S. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

MARCUS M. 
Rating:
5.0

The staff at this facility is absolutely top notch. They are extremely helpful with any issue that may arise. I highly recommend this RV storage outfit and their prices are very reasonable.

Thomas S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
4.0

Customer did not leave a comment.

William W. 
Rating:
5.0

I would give I-65 Storage 5 stars or a real big thumbs up. At my first visit to inquire about RV parking, I was greeted with very friendly staff. After I rented a spot for my trailer and moved it in everything went smooth from that point on. Thank you I-65 staff for such a great experience. Gary

Gary J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Regina A.  |  Overall Experience 
Rating:
5.0

Very customer oriented, friendly, helpful and responsive. Great experience, easy access great location, the people working are amazing. I’d like to thank Aaron personally, very helpful young man. Wonderful attitude and can do spirit!

Bruce B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL F.  |  Overall Experience 
Rating:
5.0

Over the years we have had two storage units and two camper storage spots. The staff always went out of their way to take care of us. We will definitely recommend them to anyone that needs a storage unit. Thanks so much for all your help.

Will H.  |  Overall Experience 
Rating:
5.0

We have stored 3 times with this facility and have been very happy with it. The staff is great and always available. I highly recommend this storage facility!

Stacie B.  |  Overall Experience 
Rating:
5.0

Karen was amazing at helping us! I was overwhelmed after moving 1900 miles and Karen’s help really made my life at that time so mush easier. Thank you all, especially Karen!!!

Nancy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNIE S.  |  Overall Experience 
Rating:
5.0

Shortly after I rented space to store my RV, a friend of mine told me that their RV had been robbed at this facility. This is why I chose not to continue to move forward with the use of this facility. Note, to fill out this survey, all 5 questions must be answered. Since I never went to the facility, I cannot answer questions, 1, 2, 3, & 4 with first hand knowledge, so I gave them all No responses. The person representing the facility on the phone was very nice and helpful.

John C.  |  Overall Experience 
Rating:
5.0

We stored our RV there. The catalytic converter was stolen out of several vehicles including ours. This facility is lacking lighting and proficient security camera coverage.

Dave B.  |  Overall Experience 
Rating:
5.0

Used them 3 moves now, wonderful!!

Desiree S.  |  Overall Experience 
Rating:
5.0

Everyone I met in person or on the phone was very helpful and understanding. I wish every business was run like this one. Great job everyone!!!

Robert O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda Y.  |  Overall Experience 
Rating:
5.0

Great place! Staff was very helpful and accessible ! Talked with Aaron upon arrival who explained everything I needed to know about the storage. Found Karen the Manager very hospitable and easy to work with. I would not hesitate to store my RV again with I65

Brian F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wade Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kurt D.  |  Overall Experience 
Rating:
5.0

Timely, responsive, helpful

KEVIN G.  |  First Impressions 
No reviews have been submitted for this location.

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