Equipment was well maintained but the van was dirty inside including dirt on the floor bed and trash in the drivers side door well.Glenn P.
Customer Reviews for Ideal Food Basket
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck had a tire warning sign and check engine sign on and the truck was filthy!Kim M.
The truck I reserved wasnt there settled for a Van, felt i should have been given reimbursement. waa still charged full priceConor F.
Customer did not leave a comment.YOGER Z.
very professional and friendlyMarie F.
Customer did not leave a comment.Idania c H.
There is nothing you can do to improve the service I received the young lady was very professional and then when I disagreed at first about the amount it's the young lady felt I was wrong she rectified the situation immediately I would say this young lady has a future in management thank youKenneth W.
Customer did not leave a comment.Sharmin P.
Customer did not leave a comment.Sharmin P.
I am a corporate customer I made a reservation before I came. The person who processed the reservation did not know how to process a corporate reservation so she canceled it make a personal reservation instead. 1 and 1/2 the cost. The truck was quite dirty I had to clean it before using it. The gas recorded left in the truck was greater than what was actually in the truck and because the person did not understand how to process commercial accounts she kept me waiting 50 minutes although she was not occupied at the time and the store was quite at 6:50-7:45 pm that I left the store. I will try again with them in the future perhaps they can get their act together.STEWART R.
Customer did not leave a comment.Eduardo B.
Super friendly and helpful this place was awesome keep it up.Victor D.
Customer did not leave a comment.Sharelle B.
Clean the truck cabin. It was filthy with remains if food and drinks. The dashboard was sticky. In the cargo area, there were some prices of wood and other small items.Dmitry G.
Clean and properly service vehicles. In addition to not advertising equipment that's not available at their site.arnold M.
Nothing just keep up the good workJoseph W.
Make sure appointment is scheduled during a time when someone is working customer service. I had flexibility to come earlier than my appointment and chose to do that so i wouldn't risk someone not showing up right at 8am even though the store was open it wasn't clear if someone would be able to help me that early on New Year's day. otherwise excellent service - they moved the appt up for me and everything went smoothly.Jessica M.
The young lady that assisted me was excellent with her customer service.Eric C.
Customer did not leave a comment.Shari S.
Nothing everything was excellent.lynette N.
The van was delivered without telling the customer that the tire light was on and there was a damaged windshield. The van was delivered clean, with a full tank of gas, and otherwise in good working order. The delivery and return was quick and easy.Howard C.
So helpful! Great staff!Gina K.
Customer did not leave a comment.Eartley W.
The salesperson Louisa was rude disrespectful and not helpful.LeKesha T.
Customer did not leave a comment.Alexander R.
Customer did not leave a comment.Lisa M.
Customer did not leave a comment.neliscia D.
Very nice staff! ðŸ™‚WALDIR O.
Customer did not leave a comment.NASEEBIE K.
Customer did not leave a comment.John S.
Customer did not leave a comment.Maereatha G.
Speedy service both during uplifting and return.SYDNEY B.
Customer did not leave a comment.Kadisha B.
No improvements neededJoseph F.
They had no idea how to handle the check in and out .Tracia R.
Customer did not leave a comment.Joseph F.
Customer did not leave a comment.Tenesha K.
Customer did not leave a comment.Juan R.
Customer did not leave a comment.Jose T.
Customer did not leave a comment.ALI C.
Customer did not leave a comment.HECTOR C.
Customer did not leave a comment.GerryAnn P.
Customer did not leave a comment.Tinisha B.
No improvements necessary, service was excellentSeanique M.
was given an appliance dolly instead of utility dolly, truck was absolutely filthy, front part of truck had left over food on the floors and empty bottles in the truck as well as a pair of gloves. Absolutely disgusting and will not be renting from this location again as I frequently rent u-hauls.Kimberly A.
Customer did not leave a comment.Courtney F.
Vehicle was extremely dirty. Very terrible experience. Just awfulTameshwar S.
Went online to reserve truck. When I went in it wasn't there. Had to upgrade to bigger truck inside was filthy had to clean myself before using itrafael S.
Personnel should be trained in how to detach equipment from the customer vehicle.Ali J.
Someone who speaks fluent English. The drop off was at a grocery store. Let customers know upfront that's it ideal grocery storejohnson R.
Customer did not leave a comment.Joseph F.
We chose our location online that was a lot closer to the house not 45 mins away. We were called a day before saying that location was not available after booking 3 weeks in advance. We also confirmed at this location that we could drop the truck off before 6pm the next day without getting charged.charles G.
everything is good like it isjoaquin S.
Have everything prepared before I get there.Richard B.
Customer did not leave a comment.leury R.
They only had 9 furniture pads instead of the 2 dozen we requested. We were there for over an hour waiting for them to get the truck and paperwork ready. We had already uploaded the driver's license, but they still had to take his license. It was frustrating.Kathleen B.
Ã€ little faster pick-updidier L.
The personnel could not have been nicerCARA G.
Customer did not leave a comment.Marlon V.
Customer did not leave a comment.Erick O.
Customer did not leave a comment.EMERSON S.
Muy buenoHUGO P.
The pick up time on the website says they are open at 7am, when really the location for U-Haul apparently doesn't open until 8am. I placed an order for a dolly and didn't receive one and I ended up getting charged for 2 days.Gilian B.
The truck is so dirtyOlvin G.
The whole experience was a giant headache. We had a 7 am reservation. The food store doesn't open till 7 (really 10 minutes after 7). Then the manager told me he could not accommodate me till 8. I practically had to beg to get him to to find someone to help us. We were interested in some moving blankets.. none were available to us. When returned the truck they called it â€œlateâ€ and charged us an extra 20 dollars. It was not a good experience.Michael O.
Customer did not leave a comment.donald B.
Customer did not leave a comment.ADAM Z.
Customer did not leave a comment.Christina S.
Everything went very well.James M.
Customer did not leave a comment.Angelus Q.
Customer did not leave a comment.Franco P.
Customer did not leave a comment.Jessica H.
The young lady at the counter had to call someone else at another location who wasn't answering their phone causing a 1/2 hour delay. The truck shifted poorly and had not been cleaned since the last use.Patrick M.
Customer did not leave a comment.alicia P.
Customer did not leave a comment.Frederick B.
Customer did not leave a comment.James C.
i didn't go over the miles that i payed for, and was not reimbursed for them. was given a number to call still no answer.Robert B.
You charged me for gas I return truck with gas and just noticed it on my receipti. I told the girl that checked me in that it had a halph tank of gas and that is how i returned it. I should get a fefund for gasRichard P.
I have nothing bad to say. Representative Juana Hernandez was helpful, cheerful and made the experience positive and easy. I will return to this location again to work with Juana again.Carol S.
Customer did not leave a comment.Thomas G.
Customer did not leave a comment.Jordan G.
The employee was not very helpful, very slow then rushed me through signing the paperwork. After I dropped off my truck I found out there was another Dollie on my contract that I didn't order.Kevin S.
Customer did not leave a comment.Iasia E.
No drop box, staff didn't provide correct information.Shalee R.
The entire week beforehand in regards to setting up the pick-up was extremely discorganized. The location was changed 3 times and each time I spoke to a representative they disregarded my requests and were rude on the phone. Up until the day of the pick-up, nothing went smoothly.Ocaria D.
Customer did not leave a comment.ladislav K.
Customer did not leave a comment.Wadiya E.
The staff came 1 hr late, when we came back to drop off, none of the staffs knew how to sign us off,had to wait for another 30 mins before they made a call to someone on the phone to instruct them on what to doJennifer I.
Customer did not leave a comment.Willie G.
The staff at this location are unfamiliar with the software and their english skills are below average.William M.
I rented a car from Ideal Food Basket - (25435), 856 Merrik Rd, Baldwin, NY 11510. I have informed U-Haul representative that I will pick up a Van from them and after 4-5 hours will return it in Bronx, NY. I was charged $75. Same day I returned it in Bronx, NY (230 W, 230th street, Bronx, NY, 10463). When I returned the Van, I was informed by the U-Haul officer that I should return the Van at the same place where I picked up the Van, i.e at the Ideal Food Basket - (25435), otherwise they will charge me additional fee (around $150). I complained as I clearly explained to the U-Haul representative where I will drop off the car, i.e. in Bronx, NY (230 W, 230th street, Bronx, NY, 10463). Moreover, I tried to call to the customer service three times, after waiting around ten minutes each time a made a call, I could not reach anybody from the customer service. In order to save time and additional fee for the gas and additional miles I have decided to drop of the Van in Bronx and they charge me $190. This means that I was charged for the mistake of the U-Haul representative, where I picked up the Van. I sent an email to the U-Haul, but they never replied. I would probably use another services in the future.Aldan S.
Awesome except the young lady stopped to talk to everyone she knew before she could get to our truck and we were the only actual U-Haul customers there. Made us late for packing up our kids so that suckedYanica A.
Not a real uhaul place. It was at a supermarket where everyone speaks Spanish. Clerk tried to be helpful but took nearly 45 minutes to check me in. No dolly, no hand truck, no pads !! Waited around for over an hour. Then told me if I want a dolly I had to go to another uhaul place just to get a dolly. This all took over an hour and a half. I also checked to make sure that I have the best available insurance policy and I was clearly told that I do have the best policy coverage offered. Then I was charged for blankets and a hand truck that I never received. I only got the hand truck. Honestly this was absolutely the worst rental experience that I ever had in my life!Alan L.
Excellent serviceRobert Keleman K.
Customer did not leave a comment.Thomas P.
Customer did not leave a comment.Terrence C.
Great and hassle free experienceChristopher B.
Ensure personnel is well trained and prepare to answer questions.Kerryann B.
Was very helpful and accommodatingKeith W.
Don't use this place anymore. They are not equipped to handle UHaul customers. I had to wait 30 min on the Supermarket's customer service line that had only one person working the counter. They were not trained on how to handle a U-Haul customer and was on the phone with a U-Haul rep the entire time. My pre-check in was useless at this location and had to do everything from scratch. I rent trucks for work from time to time and I LOVE Uhaul. When renting from an actual UHAUL location, I am in and out under 10 min. I will not rent from UHaul again that only has trucks available at these offsite locations.Joe G.