Customer Reviews for Ideal Food Basket
(U-Haul Neighborhood Dealer)

138 reviews

856 Merrick Rd   Baldwin, NY 11510
(Located on Merrick Road West of Milburn Ave East of Grand Ave)

(516) 378-1760

Location Hours

  • Mon-Fri: 8 am - 7 pm
  • Sat-Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(516) 378-1760

856 Merrick Rd
Baldwin, NY 11510
(Located on Merrick Road West of Milburn Ave East of Grand Ave)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 7 pm
  • Sat-Sun: 8 am - 6 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Neil D. 
Rating:
2.0

The truck was not clean, there was glass on the floor. On the website I paid for extra moving supplies and when I got to the location, I was told the don't have the supplies because they are a supermarket not a Uhaul location. The left door would not open from the outside. The left signal and brake light was not working. My mobile pick was was not working. I had to call Uhaul and they couldn't fix it so I had to go inside and they couldn't find my reservation and they had to call Uhaul. Horrible experience, and not a great way to start an already stressful move.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

leticia M. 
Rating:
5.0

Customer did not leave a comment.

Jodianne F. 
Rating:
5.0

Customer did not leave a comment.

Nick M. 
Rating:
5.0

Customer did not leave a comment.

Kathy S. 
Rating:
4.0

Customer did not leave a comment.

Kesha G. 
Rating:
5.0

Customer did not leave a comment.

RUBEN N. 
Rating:
5.0

Customer did not leave a comment.

velasquez J. 
Rating:
1.0

The truck smelled horrific. It was like someone lived in there and went to the bathroom. I had to drive 4 hours in that stink - really very unhappy about having this issue.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Naun O. 
Rating:
5.0

Customer did not leave a comment.

Naun O. 
Rating:
4.0

Customer did not leave a comment.

Ismael G. 
Rating:
5.0

Customer did not leave a comment.

Matthew T. 
Rating:
4.0

Customer did not leave a comment.

Lorie T. 
Rating:
5.0

Customer did not leave a comment.

Renee p K. 
Rating:
5.0

Customer did not leave a comment.

Gina A. 
Rating:
5.0

Customer did not leave a comment.

vanessa V. 
Rating:
4.0

They only had the truck but no other useful equipments.

John C. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
1.0

Horrible experience I've ever had!!!!!! Referred to all notes and times I call in your system!

Sandy R M. 
Rating:
3.0

Customer did not leave a comment.

Sharmin P. 
Rating:
4.0

Customer did not leave a comment.

TOSHA P. 
Rating:
3.0

Customer did not leave a comment.

Teddy C. 
Rating:
4.0

Have the blankets, hand truck available when option given

Jonas S. 
Rating:
3.0

Pickup was difficult. I couldn't get the location services to work on uhaul website (even though they were enabled, in phone and browser, and completely functional on other websites). There are instructions on how to enable services for ios and chrome but not the android browser. I ended up having to download chrome and use that because it wouldn't work on browser (again multiple other sites worked - maybe compatibility issue?). There are lots of android users in the world so that doesn't make sense to me and it resulted in a lot of wasted time and frustration.

Casey P. 
Rating:
4.0

Customer did not leave a comment.

THERESAA D. 
Rating:
5.0

The place and vehicle was excellent but the inside of the vehicle was very dirty was never sanitazed

Jack C. 
Rating:
1.0

This experience was horrible. I waited at the location for two (2) hours. I called customer service and waited on the phone for approximately an hour to complain and then placed on hold. After holding, the representative hung up on me. This is completely unacceptable. I would not recommend to another person.

Norberto B. 
Rating:
4.0

customer service was excellent !!!

John M. 
Rating:
5.0

Picked up the truck was not clean and also the check engine light was on the truck when I picked it up other than that the service was very good I would recommended it. I Have rented you hold on time to time never had it.

velasquez J. 
Rating:
5.0

Great!!

Kevin C. 
Rating:
5.0

I'm very pleased with you guys .. I've NEVER had a bad experience!!

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

HECTOR L. 
Rating:
1.0

Worst experience ever waiting to speak to corporate for the atroshish service and vehicle and expect a full refund and Weill definitely warn all of my neoy and friends to steer clear of this place

Jonathan N. 
Rating:
5.0

Very nice workers

Glenn B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH F. 
Rating:
5.0

Equipment was well maintained but the van was dirty inside including dirt on the floor bed and trash in the drivers side door well.

Glenn P. 
Rating:
5.0

The truck had a tire warning sign and check engine sign on and the truck was filthy!

Kim M. 
Rating:
1.0

The truck I reserved wasnt there settled for a Van, felt i should have been given reimbursement. waa still charged full price

Conor F. 
Rating:
5.0

Customer did not leave a comment.

YOGER Z. 
Rating:
5.0

very professional and friendly

Marie F. 
Rating:
5.0

Customer did not leave a comment.

Idania c H. 
Rating:
5.0

There is nothing you can do to improve the service I received the young lady was very professional and then when I disagreed at first about the amount it's the young lady felt I was wrong she rectified the situation immediately I would say this young lady has a future in management thank you

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Sharmin P. 
Rating:
5.0

Customer did not leave a comment.

Sharmin P. 
Rating:
2.0

I am a corporate customer I made a reservation before I came. The person who processed the reservation did not know how to process a corporate reservation so she canceled it make a personal reservation instead. 1 and 1/2 the cost. The truck was quite dirty I had to clean it before using it. The gas recorded left in the truck was greater than what was actually in the truck and because the person did not understand how to process commercial accounts she kept me waiting 50 minutes although she was not occupied at the time and the store was quite at 6:50-7:45 pm that I left the store. I will try again with them in the future perhaps they can get their act together.

STEWART R. 
Rating:
5.0

Customer did not leave a comment.

Eduardo B. 
Rating:
5.0

Super friendly and helpful this place was awesome keep it up.

Victor D. 
Rating:
5.0

Customer did not leave a comment.

Sharelle B. 
Rating:
3.0

Clean the truck cabin. It was filthy with remains if food and drinks. The dashboard was sticky. In the cargo area, there were some prices of wood and other small items.

Dmitry G. 
Rating:
3.0

Clean and properly service vehicles. In addition to not advertising equipment that's not available at their site.

arnold M. 
Rating:
5.0

Nothing just keep up the good work

Joseph W. 
Rating:
5.0

Make sure appointment is scheduled during a time when someone is working customer service. I had flexibility to come earlier than my appointment and chose to do that so i wouldn't risk someone not showing up right at 8am even though the store was open it wasn't clear if someone would be able to help me that early on New Year's day. otherwise excellent service - they moved the appt up for me and everything went smoothly.

Jessica M. 
Rating:
5.0

The young lady that assisted me was excellent with her customer service.

Eric C. 
Rating:
4.0

Customer did not leave a comment.

Shari S. 
Rating:
5.0

Nothing everything was excellent.

lynette N. 
Rating:
4.0

The van was delivered without telling the customer that the tire light was on and there was a damaged windshield. The van was delivered clean, with a full tank of gas, and otherwise in good working order. The delivery and return was quick and easy.

Howard C. 
Rating:
5.0

So helpful! Great staff!

Gina K. 
Rating:
5.0

Customer did not leave a comment.

Eartley W. 
Rating:
1.0

The salesperson Louisa was rude disrespectful and not helpful.

LeKesha T. 
Rating:
5.0

Customer did not leave a comment.

Alexander R. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

neliscia D. 
Rating:
5.0

Very nice staff! 🙂

WALDIR O. 
Rating:
5.0

Customer did not leave a comment.

NASEEBIE K. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Customer did not leave a comment.

Maereatha G. 
Rating:
4.0

Speedy service both during uplifting and return.

SYDNEY B. 
Rating:
5.0

Customer did not leave a comment.

Kadisha B. 
Rating:
5.0

No improvements needed

Joseph F. 
Rating:
2.0

They had no idea how to handle the check in and out .

Tracia R. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

Tenesha K. 
Rating:
4.0

Customer did not leave a comment.

Juan R. 
Rating:
5.0

Customer did not leave a comment.

Jose T. 
Rating:
1.0

Customer did not leave a comment.

ALI C. 
Rating:
5.0

Customer did not leave a comment.

HECTOR C. 
Rating:
2.0

Customer did not leave a comment.

GerryAnn P. 
Rating:
3.0

Customer did not leave a comment.

Tinisha B. 
Rating:
5.0

No improvements necessary, service was excellent

Seanique M. 
Rating:
2.0

was given an appliance dolly instead of utility dolly, truck was absolutely filthy, front part of truck had left over food on the floors and empty bottles in the truck as well as a pair of gloves. Absolutely disgusting and will not be renting from this location again as I frequently rent u-hauls.

Kimberly A. 
Rating:
4.0

Customer did not leave a comment.

Courtney F. 
Rating:
1.0

Vehicle was extremely dirty. Very terrible experience. Just awful

Tameshwar S. 
Rating:
3.0

Went online to reserve truck. When I went in it wasn't there. Had to upgrade to bigger truck inside was filthy had to clean myself before using it

rafael S. 
Rating:
2.0

Personnel should be trained in how to detach equipment from the customer vehicle.

Ali J. 
Rating:
1.0

Someone who speaks fluent English. The drop off was at a grocery store. Let customers know upfront that's it ideal grocery store

johnson R. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
3.0

We chose our location online that was a lot closer to the house not 45 mins away. We were called a day before saying that location was not available after booking 3 weeks in advance. We also confirmed at this location that we could drop the truck off before 6pm the next day without getting charged.

charles G. 
Rating:
5.0

everything is good like it is

joaquin S. 
Rating:
1.0

Have everything prepared before I get there.

Richard B. 
Rating:
1.0

Customer did not leave a comment.

leury R. 
Rating:
2.0

They only had 9 furniture pads instead of the 2 dozen we requested. We were there for over an hour waiting for them to get the truck and paperwork ready. We had already uploaded the driver's license, but they still had to take his license. It was frustrating.

Kathleen B. 
Rating:
5.0

À little faster pick-up

didier L. 
Rating:
5.0

The personnel could not have been nicer

CARA G. 
Rating:
1.0

Customer did not leave a comment.

Marlon V. 
Rating:
5.0

Customer did not leave a comment.

Erick O. 
Rating:
4.0

Customer did not leave a comment.

EMERSON S. 
Rating:
5.0

Muy bueno

HUGO P. 
Rating:
1.0

The pick up time on the website says they are open at 7am, when really the location for U-Haul apparently doesn't open until 8am. I placed an order for a dolly and didn't receive one and I ended up getting charged for 2 days.

Gilian B. 
No reviews have been submitted for this location.

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