Customer Reviews for Illinois Pacific
(U-Haul Neighborhood Dealer)

41 reviews

14719 Washington St   Woodstock, IL 60098

(815) 337-0729

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(815) 337-0729

14719 Washington St
Woodstock, IL 60098

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Maybe clean up the parking lot looks like a junkyard kind of but I mean don't get me wrong the truck was awesome it had great gas mileage I was very pleased

Wendy S. 
Rating:
5.0

Customer did not leave a comment.

Porfirio H. 
Rating:
5.0

Customer did not leave a comment.

Porfirio H. 
Rating:
5.0

Customer did not leave a comment.

Porfirio H. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Service was great,

Isaac H. 
Rating:
5.0

Customer did not leave a comment.

Angela R. 
Rating:
3.0

They need to mark the area for equipment drop off clearly.

Stephanie H. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
2.0

Customer did not leave a comment.

richard P. 
Rating:
3.0

Customer did not leave a comment.

ryan V. 
Rating:
5.0

Customer did not leave a comment.

Carol L. 
Rating:
3.0

Customer did not leave a comment.

Joseph B. 
Rating:
3.0

I found your website to be very difficult and uncooperative. The rep on your 800 phone line was very difficult to understand and deal with. Both you dealers did well.

Larry K. 
Rating:
4.0

Customer did not leave a comment.

Susan B. 
Rating:
3.0

I made reservation online and declined the $14 safe move charge. First confirmation showed it chosen, so had to go back and decline. Received my bill with that charge on it again. Asked for that to be removed. Will see what happens.

Howard M. 
Rating:
4.0

Customer did not leave a comment.

Jerry Z. 
Rating:
5.0

Customer service and overall experience was excellent. Will use this location again if I have any need and will be recommending to friends and family.

TRENT L. 
Rating:
4.0

Customer did not leave a comment.

Jeff P. 
Rating:
5.0

Customer did not leave a comment.

Susan W. 
Rating:
2.0

The agent was very nice and helpful. His location is in the back of a smelly truck repair shop. I also requested to pick up the truck in McHenry because that's where I made the reservation. Not familiar with Woodstock so it took us awhile to find the place.

tina C. 
Rating:
2.0

The location I ordered from didn't have the supplies I wanted. They didn't let me know until I called and asked where my items where. The self check out is a bigger pain than regular check out. The location I used advised me someone would be there to check in the truck, surprise, they were not.

Jerome C. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
4.0

Customer did not leave a comment.

Pam H. 
Rating:
5.0

It showed the u-boxes sitting at ground level in pictures. They arrived on trailer with ramps that made loading more difficult. Please let customers know how they will be delivered to loading location, on trailer or truck to be dropped to ground level.

steven L. 
Rating:
5.0

Customer did not leave a comment.

Elwira K. 
Rating:
4.0

Customer did not leave a comment.

Barry L. 
Rating:
5.0

This gentleman was so nice to us. He explained everything, confirmed everything. What a great representation of the U-Haul experience. Thank you!

Georgianna E. 
Rating:
3.0

I will never rent another truck without cruise control!! Truck was new but no cruise for 800 mile? You try that.

Steve K. 
Rating:
5.0

Great customer service.

John H. 
Rating:
3.0

Customer did not leave a comment.

Ralph K. 
Rating:
1.0

Please remove my email. You sent this to the wrong person.

Linda D. 
Rating:
1.0

I got charged more for gas even though I dropped off the truck with the same amount I rented it with. I dropped it off after hours so I didn't get to check in with a person.

Leah M. 
Rating:
4.0

Customer did not leave a comment.

JAVIER G. 
Rating:
4.0

I asked for a 9' van. The online quote was for $0.89 per mile. I received a 10' truck and the online quote for that is $0.99 per mile. I was charged $1.10 per mile because the owner said that Friday is a weekend rate but I don't see that on your uhaul.com website.

Kenneth F. 
Rating:
5.0

Customer did not leave a comment.

Ellen L. 
Rating:
5.0

Very friendly and helpful service!

Maria T. 
Rating:
4.0

Customer did not leave a comment.

Glen N. 
Rating:
4.0

Customer did not leave a comment.

Alan B. 
Rating:
5.0

Customer did not leave a comment.

Melissa A. 
Rating:
3.0

Customer did not leave a comment.

No reviews have been submitted for this location.

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