More thorough cleaning of equipment between rentals
REGAN B
Customer Reviews for Imperial Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were very helpful and even willing to give me a printout of my transaction. This was at least the 6th time my family has used them!!! Thanks much.
MARILYN HYour staff was friendly and helpful. David in particular went above expectations. We felt valued and appreciated. Thank you.
Marshall SIt was tricky to start my U-haul truck, attendant helped me start it, not sure if anything can be done about it. Alignment was not good, a little hard to drive.
Otto QThis is not specific to this location but to uhaul in general. Every single time I reserve equipment now, I get a call that my reservation is being cancelled or moved to a different, more inconvenient location and when I call to get assistance the rep on the phone is indifferent and hardly helpful. I rent from uhaul several times a month and have spent thousands on uhauls in the last couple of years through my businesses but I now plan on taking my business over to Home Depot since they offer truck rentals with unlimited mileage and show more transparent availability.
REGAN Bnothing.........everything went as planned.
RICHARD GSUPER GREAT & GREAT SERVICE & Very GREAT Attitude :-) :-) :-)
ANNIE CSuper friendly staff. The pick-up and drop-off was very quick and painless.
DEAN NThe guy at the front desk was friendly and was able to answer all my questions quickly. I greatly appreciate his service.
EMMANUEL OThe back wasn’t swept. dirt was still left in the back but no big deal. Just a heads up. Overall great experience through and through. Truck drove well!
HASEEN MFirst truck showed low tire pressure, so had to get a different truck. Second truck was physically fine as I drive off the lot, but quickly discovered it has a VERY hard shift into second gear. Other than that, truck was fine. Experience at the location was fine. They were out of appliance dollies which I had requested.
SCOTT WThe cigarette smell was pretty bad. Maybe have some non=smoking trucks.
MICHAEL BHad a wait to check out and back in…. A little short staffed, but very nice and friendly.
KYEL HI had to wait to even see an employee for about 15 minutes. Waited 5 minutes when I got there, then I pushed the Ring bell for service that is on the counter the first time. Waited another 5 minutes, then pushed it again. Waited another 5 minutes, then decided to try to call. Once it was ringing, then 2 employees come out at the same time. When I set my appointment for a certain time, I was on a tight schedule, and that just put me back. I just feel there should at least be 1 employee at the counter if there are more than one working.
Adrian GDropped off the keys after closing. Very convenient process. Thank you
DENISE SI turn it in after hours on Tuesday at 7pm
Demetrios MThe customer service team were awesome friendly and helpful
SUSAN SExcellent service
David FGreat desk service i was able to adjust my reservation with no issue. This location is my goto for uhaul rentals.
ATIF AI have rented U-Haul trailers from Imperial Storage for many years. Every single time we pick up the equipment the folks are so nice and extremely helpful. They hook up the trailer, check the lights and make sure if we have any questions. There are other places closer to my home to get trailers, but I will always choose this location and give this team my business. Thank you again for your superior attention.
DONNA MViper should be checked before renting. It was raining and wiper blades were worn out.
MILAP SNothing. It was great. A young man was returning from break a pulled next to me and instructed me to follow him. Return was quick and easy.
KEITH KNice
JINESH MHonestly, this is the second time since relocating to Texas that I’ve picked up a U-Haul from Imperial Storage, and if I hadn’t moved to Conroe, they would undoubtedly remain my trusted go-to spot. Scott and David are consistently incredibly helpful and understanding. They treat me with such grace, care, and professionalism that I genuinely appreciate every interaction. I wholeheartedly recommend this location to anyone in need of a U-Haul!
Feneshia HAfter reserving online for a 10:00 a.m. appointment I showed up to be told they didn't have my equipment. So they started to research where I could pick it up somewhere else. In that time frame, someone came and returned what I was waiting for. So they rented it out to me. The bottom of the trailer was very muddy so I had to personally clean it out before I could even load my stuff in it. When I returned the equipment, I told the worker that it was muddy. They told me, and I quote,"yeah they all are, you can just expect that". I will actively avoid using that location again.
STEPHEN HOnly issues were turning in truck after hours. Website failed to load with Chrome, had to use Firefox on my phone. Website would not allow uploading of pictures from gallery and had to take pictures again, if uhaul requires pictures directly uploaded and not saved pictures, you need to take that option away from the phone. GET A QR CODE for the website and put it with he equipment or add it to the lease agreement
CHRISTOPHER RHave vehicle fueled up and ready to go.
WALTER YThe truck has a flat tire when I pick up, had to fix it and drive out of my route, it was an unpleasant experience.
Vinicius TNeed my final bill
BRIAN PI ordered the Uhaul rental online. When I came to pick it up, they did not have the 2 dollies that I ordered. If I had known that they didn'[t have 2 dollies, I would have gone to another Uhaul. They were good enough to allow us to use the one at the store.
KEITH CI thoroughly enjoyed my experience with this location being able to make a reservation on short notice and it was transferred to this location to ensure availability worked out great for me. I let my anxiety of having to move my things quickly distract me from properly assessing the truck from beginning to end which resulted in an over charge but was taken care of by the store. Thanks 😊
Chris NI tried to return the truck Sunday at 10:26 AM and when I pushed on the link since the location was closed, it would not allow me to proceeded and said it had expired. Please note that the truck was returned on time actually before it was due, so no need to charge for two days.check cameras.
TISHA MThe prices and charges were not reasonable.
Sayed ANice location friendly staff quick check in,clean vehicle store is very clean and organized.
ANGIE CA larger facility and expanded services will help. Let me say that your staff was very experienced and professional
IKECHUKWU OI used this location two times in a month. Both had excellent service. The young man hooked up my trailer and made sure the connection was secure and tail & brake lights were working properly!
DEYUAN FLove the great customer service!
TERRY TThe general manager there was so accommodating and easy going, he made everything a smooth transaction for me.
Sherretta NAfter a very bad experience from the Bellaire UHaul we are so thankful for David at Imperial Storage. He and his employee made a bad experience top notch! His associate was also helpful, knowledgable, and both went above and beyond to make our experience positive!!
FREDERICK WThe pick up agent I met at the pick up was professional. I appreciate her attitude and calmness.
CLEMENT AOff hour drop off. Did not meet anyone.
JOHN LThis was a very smooth and painless rental, all on the app which was my first time. Will definitely do this in the future. Thank you!
Bensen KAll 10 star rating upon entering the place to the help I received and just a wonderful overall experience
Sherry CAfter hours self pickup and dropoff process for trucks is extremely clunky and lengthy.
RAZA AFriendly helpful staff too.
DIANNE SI kept the truck for an additional day because I was still moving. Instead of calling me directly according to the number on file, U-haul called my distant sister that had nothing to do with the rental to tell her I was late retiring the truck. Please remove the contact information of Jeannie Coleman from any files or points of contact.effective immediately.
CORA Cone of the cleanest lobbies I have been in.. Retail, Medical, Automotive, Service.......good job
GREGORY BSignage is confusing. Stop sign and equipment return sign is placed immediately on entering the parking lot. I complied and walked to the office door, which wasn't well marked. There is no need to stop so far from the office.
DANA AWhen I arrived there was no attendant. There was a buzzer that customers needed to press to let them know a customer is at the counter. Pressed it twice. No one came. Waited about 15 minutes before someone finally arrived and took care of my reservation. I was in a hurry so would appreciate an attendant be available at all times.
EDGAR LThere was a difference in tire inflation, one wheel was pumped 74 about the other deflated 43 we are talking about the rear wheels, the front ones were fine
OLEKSII TStrap was ripped on auto transport trailer I was rented and was charged for a whole extra day of rental. My reservation was set for 6:45pm, I picked up the vehicle around 6:30 but I was not informed that since I picked up at 6:30 i had to drop it off by 6:30. I was under the assumption I had 24 hours starting from the reservation time I set. Will no longer be using U-Haul services nor will I recommend to friends or family.
LESLIE MTo my knowledge your service is great, Thumbs up to you guys.
ADEBOWALE Anew guy on staff didn't really know what to do but everyone starts somewhere. Kind of pissed that I didn't know about the mileage charge and noone said anything about this either. All good.
Craig GThe 6 x12 trailer I rented apparently had brake failure- which resulted in overheating of the wheels. This lead to one tire catching fire! The three other wheels were also very hot, a leading indicator it was a systematic braking failure. I was stranded on the roadside and fortunately aided by local friendly drivers, fire department, and police. The rental location obviously did not properly inspect or maintain the trailer before renting it out.
John LGood prices, good product, good people.
MOUSSA MI have rented the pick-up truck from this location before and the experience was great. This last time not so much. The truck was absolutely filthy. I tried to upload the photos but the website was not working properly. When I got in and saw how absolutely gross it was I immediately went back in and advised the worker and his response was " Oh they get a little dirty but don't worry we won't charge you."My response was " Oh I know you won't because I didn't do this". He never once looked at it or even offered to clean the truck before I got it. This has never happened the many, many times I have rented with uhual. It was quite disappointing. I will chalk this up to being an isolated incident. I would still rent from this location again. Hopefully this never happens again.
Jane LI was having a horrible experience just trying to reserve a 1-way rental and had my reservation switched a couple of times by uhaul. I was finally sent all the way to Imperial Storage15500 Voss Rd Ste 100A Sugar Land, TX 77498, that was 38 minutes out of the original pickup area. I get to Imperial Storage, and they tell me they can't find the key to the 15-foot unit and would need to put me in a 10 foot. The 15' was the only reason I went all the way out there. A couple return a unit about 30 minutes later and I was able to leave with my 15 footer. This whole experience delayed my plans for the day and I had to pay extra fuel at time of the return for all the extra mileage I had to drive.
LAWRENCE HDid not have the moving equipment I needed / added to my reservation.
DAVID BEverything was great
ROBERT TLocation was very helpful and convenient
LORRETA L