Customer Reviews for Indian Head Motel Bar & Grill

I was never given a drop off location... I called and talked to 3 different people who all told me to "just call the 1-800 number when I reached my destination and they would give me a drop off location... are you kidding me? I sat on hold for a half hr at 12am waiting for someone to tell me where to go when I finally just used the online customer support chat to get some help and they gave me a drop off location... I wasn't able to complete the online 24/7 drop off because there site wouldn't recognize my lcation and refused to acknowledge that I had dropped it off in the correct location which I belive left me with an added fee. I will never be using U-Haul again, garbage customer support, basically useless customer service number, and added fees all added up to an offal expense and I will never be recommending this company to anyone.

Had to hook up trailer myself, truck was 1/4 full but UHaul charged me for a full tank$107.00. Trailer lights went out on trip waited 11hours to for UHaul to phone me back. Ended up fixing trailer myself. UHaul gave me a $100.00 off bill for all my trouble and expense, and thought that was generous. Never did get a apology for poor service. After using UHaul for 30 years ill never use again after this experience from hell.

There was no one at this location to meet with me to pick up the trailer. I had to contact u-haul and be assisted by someone over the telephone. This was a huge inconvenience; seeing as I had to travel from Regina to Indian Head to pick up the trailer in the first place (~70km). I would not recommend this location to anyone.

The people who were involved were very rude and I was not valued as a customer. He tried to convince me to take the equipment to a different location and after all the problems I essentially left the unit there.

Picking up the uhaul was very frustrating as the person working at the location was asking for a truck number on top of the reservation number, which I did not have. It took over an hour to be able to finally pick up the truck even though I had booked the trucl by phone, and confirmed with the regional manager the day before.

Truck had a trailer hooked up when I came to pickup. It took over an hour to get the truck. The employee seemed to have minimal knowledge of what was going on and busy with other clients in the bar. I had to unhook the trailer, he didn't know how to. I also had to help remove blankets and carry across the parking lot to help speed up truck being ready to leave. It was said to be ready for 12pm, I got there with my 97 yr old grandmother at 1pm and did not leave until almost 2:30pm. All other stops were much more professional.

i booked the reservation online. It took almost a half hour to process me when i got there. I paid for it when i was there with my credit card it was accepted. The next day i received a phone call saying they hadn't got paid. They figured it out eventually. This took way too much time considering i used the online reservation.

We drop keys on the drop box

Same thing, excellent, friendly service!

Have sign to indicate drop off location, lot waswet and muddy and absolutely no help to unload and unhook the trailer. No sign of any kind the motel was a u haul dealer. Kind of micky mouse set up.

Better signage of u-haul logo!! Drove by three times then stopped at a bar/motel to ask directions to u-haul, low an behold,the guy behind the bar was owner. So, other than the fact there were no signs, he was pleasant and helpful,!!!!!

Speak to you so you can understand them.

Would be nice to deal with people that could speak and understand english. This is a location I will never recommend or deal with ever again

Make sure what is ordered i.e. dolly is in the truck.

Charged twice and over charged. Poorly run and no one knows how to fix problems except one person who is never there. Also has to call head office for funds to be released and will take up to seven business days for the money to return. Very very unhappy with this location and would not recommend ever to anyone.

Better signage for where the office to pick up....rang a doorbell twice , only to be told to go into the bar for service...

The hours of operation listed on the uhaul website do not match the actual hours. Wonderful and helpful person to work with though. He was willing to come in early to help me out. Location has no optional extras such as blankets. Worked fine for us this time, but not a good spot to rent if you need more than the basic.

Truck was out of feul and engine light was on

Was to be ready for pick-up at 6pm, yet we did not leave with it until 7pm because he still had truck loaded with his personal items (whole load of sofas). When we got it, it smelt like a pig barn (I know, I grew up with pigs in a barn), as well as the floor was completely filthy and needed a vigorous cleaning first.

I was pleased with the customer service process.

Awesome experience everytime

My move went as planned and that's always a great thing.....thanks uhaul

faster service and did not have the I dolly I requested.

faster service

Dropped off after hours

The drop off location was dim and poorly lite, there was no visual sign that this was a Uhaul drop off location. No real knowledge of Uhaul procedures and we received no receipt at all. All he said was that we would receive an email, no details on how much would be charged especially when we were under miles calculated. Overall bad experience at drop off!! Would not use this location again!!

Have a fuel policy that all vehicles leave full of fuel and return full. There is an Esso across the street.

Best service ever

First I was informed that my credit card would not be charged when the attendant working the counter called me and requested my card number again. I explained to him that I would like to pay by debit and he said that was fine he just needed my number to hold the reservation. The trailer we received was in very poor condition, clean with the exception of something left inside. The shocks or brakes on the trailer were very poor and hard on our vehicle traveling to British Columbia. Also the hook up mechanism wasn't functioning properly either, it was very difficult to hook up the trailer to the truck. Anyway very poor experience on the Saskatchewan side of things.