Customer Reviews for Innovative Auto Repair
(U-Haul Neighborhood Dealer)

850 reviews

1390 Marlton Pike E   Cherry Hill, NJ 08034

(856) 281-2908

Location Hours

  • Mon-Fri: 8:30 am - 4 pm
  • Sat: 9 am - 5 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(856) 281-2908

1390 Marlton Pike E
Cherry Hill, NJ 08034

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4 pm
  • Sat: 9 am - 5 pm
  • Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I don't care About clean and inviting. I'm just dropping off a truck.

Peter L. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
1.0

The app and online pickup and drop off process is horrible, something that would have taken me 15min in the store took 3 hours and 4 phone calls, waiting on hold, didn't get all of the equipment. Save your self the hassle and don't use the website or the app, it sucks.

Nicholas G. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

Using the app. is not a good experience. If you remove the locator portion of it, it is fine. I couldn't log in when I did my return because it wouldn't load. Very frustrating. Also, your 99 cents per mile is a little expensive. I will definitely look around next time

Jonathan H. 
Rating:
4.0

Customer did not leave a comment.

LAMONT L. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
1.0

I applied for a truck at one location and made a reservation. They did not honor the res. So at this location they substituted a larger gas guzzling truck instead of the one I reserved. So everything cost me more. Horrible experience.

HERMAN C. 
Rating:
5.0

Seamless and efficient!

Stephen O. 
Rating:
3.0

The vehicle did not have much gas. 3/8 of a tank. The towing gear feature was broken and stuck in the on position. This meant the vex hike used a lot more gas than necessary, which ended up costing me a lot more in gas than necessary. The rental administration need to check the vehicles out to make sure they are working properly.

Paul K. 
Rating:
1.0

The girl who ran it was extremely rude. I will never rent from that location again. Horrible experience.

SCOTT G. 
Rating:
2.0

UHAUL receptionist/sales assoc. at Innovative did not explain anything, such as mileage, etc. She printed out a receipt and handed me the keys to my rental. I do know that I stuck with the mileage that I paid for - 10 miles. The info on my receipt is incorrect: mileage ended with 28 and ended with 38 when I returned the rental. WHAT are all these additional charges???? UHAUL is a scam. You advertise $19.95 for in-town. I had the vehicle for no more than 5 hours and am shelling out over $65 when gas included!!!! That's $50 more than expected. Give me a break. I went to my bank and saw an additional $5.27 charge aside from the $52.58 at the shop.

QUANDRA K. 
Rating:
1.0

Lady is a bitch

SOHROUB Z. 
Rating:
5.0

Friendly customer service

Michael G. 
Rating:
2.0

The attendant was very friendly and efficient once he got there, a bit late. The truck had not been cleaned after the previous renter. It was dirty inside. Their blankets were stuffed in a bag. It was fine for a one day move, but not what I expect from Uhaul.

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

ZHANE R. 
Rating:
5.0

Customer did not leave a comment.

Erika E. 
Rating:
3.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

Angela H. 
Rating:
2.0

I ordered the furniture mover with my reservation but they didn't have one available. I really needed it and if I had known ahead I could have rented at another location.

Catherine M. 
Rating:
5.0

Customer did not leave a comment.

JOYCE J. 
Rating:
5.0

Sale rep was great and helpful.

Nelson V. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
5.0

Although my experience at this particular location was excellent. My experience with U-Haul overall has not been satisfactory. Prior to this successful rental, the weeks leading up to this were challenging to say the least. The night before our move a few weeks ago our rental was canceled due to overbooking. We scheduled another move the following week, when we went to pick up our truck rental the place was closed on a Saturday morning. This was not the same place as the successful facility I am rating just want to make that clear. After a 2 1/2 hour drive and several phone calls to U-Haul we learned that they dropped the ball on our rental and we actually did not have a truck for our move so we had to turn around and drive 2.5 hours back home again.

Donna S. 
Rating:
3.0

Customer did not leave a comment.

BRENT S. 
Rating:
5.0

Customer did not leave a comment.

Jeff K. 
Rating:
5.0

Great service. Nice people

MICHELE G. 
Rating:
5.0

Truck was not clean and without a full tank upon pick-up.

Christopher R. 
Rating:
5.0

Original reservation was for edge water park location they did not have trailer I reserved. Then was sent to moorestown who also did not have it luckily this final location had one that I could rent. And the young lady a was very pleasant

ALONSO C. 
Rating:
3.0

Parking and maneuvering is tight. Not the most attractive location. Check in was efficient, and drop off was easy.

Drew D. 
Rating:
1.0

All around need to work on reservation tranfer to right department on hold for a hour when transfered to wrong dept didn't get what I I reserved have to still rent another rental to move my refrigerators since they gave my appliance large dolly away to someone else have to go to different locations to pickup in Maple shade NJ for equipment which I should not have to do then went 20 miles more which your company profits on charging me miles to pickup equipment

Jeffrey R. 
Rating:
4.0

Customer did not leave a comment.

TIFFANY Y. 
Rating:
5.0

Everything went very smoothly. Representative was wonderful.

JOSEPH S. 
Rating:
3.0

Have the truck air conditioning working better!

NEIL E. 
Rating:
5.0

Customer did not leave a comment.

THAIR A. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER P. 
Rating:
5.0

We was supposed to get a call to where we should pick up the truck a day before at 6pm the day before we never received that call so we went to the one in Pennsauken then where she told us we had to go to cherry hill so that day was lost for the job we was supposed to do so we had to rent the truck for a whole other day

SHEILA G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

I did not receive a final bill via email. Can a final invoice be sent to me? Thank you.

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

GEORGE H. 
Rating:
4.0

Customer did not leave a comment.

GARY G. 
Rating:
5.0

All went extremely well

EVELINA S. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
4.0

Customer did not leave a comment.

Craig M. 
Rating:
5.0

Customer did not leave a comment.

Martin R. 
Rating:
4.0

Customer did not leave a comment.

JOHN L. 
Rating:
2.0

Poor customer service (picked up during off hours), missing blankets from reservation, slow verification process.

Jeff W. 
Rating:
5.0

Customer did not leave a comment.

KEVIN K. 
Rating:
2.0

It was at a gas station, I was supposed to pick up in Mt Laurel but they had none and sent me to Cherry Hill

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Awesome as usual!!!

CHRISTOPH B. 
Rating:
5.0

Nothing. Truck was great employees were great. Everything was perfect.

PAUL Y. 
Rating:
1.0

Uhaul is TERRIBLE. Your company made our moving experience absolutely awful. Will never use uhaul again. It was not location, it was the company.

RYAN B. 
Rating:
5.0

Customer did not leave a comment.

EMMA J. 
Rating:
1.0

Place was extremely rude. Puts a very bad look for uhaul. I could give a lot more details about this experience but it's not worth it.

FRANCIS M. 
Rating:
5.0

Thank you

KRISHNAMA D. 
Rating:
3.0

The location was not very clean and inviting. But the customer service representative was helpful and courteous.

THOMAS S. 
Rating:
5.0

Sam at Innovative Auto Repair was great. Friendly, helpful and professional. It was our second time renting from her and we'll be back!

MARK R. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline G. 
Rating:
5.0

Customer did not leave a comment.

DAWUD B. 
Rating:
5.0

Awesome place to rent a truck! Always have clean trucks and GREAT Customer Service!!! Reliable trucks and equipment and convenient to fill tank at gas station when dropping it off. I've rented from here multiple times and verses other places and INNOVATIVE is A++++ See ya soon!

ANDREA M. 
Rating:
3.0

I would have the customer fill up the tank before sending it back. That way the new customer would have a full tank and not have to guess at how much to put back in. We were given the truck half full and lost money in refilling the gas as we had no idea how much it would cost.

KIMBERLEY W. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
1.0

The manager was so rude with no basic human skill. She spoke rude and would mot give explanation on how to hook up the tow dolly. I have never had that kind experience with any uhual manager or worker ever. She needs so training on how to deal with customers. She had no business dealing with people period.

SERGO D. 
Rating:
5.0

Prompt and dedicated attention!!

KURT H. 
Rating:
5.0

That was probably the least stressful rental I have ever had. They were super nice.

BRIAN H. 
Rating:
5.0

easy peasy

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Thomas V. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

all good!

DAMIEN H. 
Rating:
1.0

The uhaul website said each truck would be sanitized between sales. It was so filthy. I had two handiwipes and just wiped the steering wheel. They were grey after I wiped. I went home and got ammonia and pine sol and cleaned the inside of the truck cabin. The water was dark grey. There was an empty can left under the seat and I asked the sales agent if she cleaned the truck she said she did but I found a second glass left under the seat. She forgot to tell me where the registration was, I called her over the phone. She told me I wouldn't need it unless I had a car accident! P.S. IT'S BEHIND THE DRIVERS SEAT!

ROBIN M. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Service wad good. The link sent by you for the return process was not working. I returned the vehicle on the same day but after hours (+\- 6:15pm) and the link was not working. I call the 1-800 U-haul number and there was no customer service available either.

JOSE M. 
Rating:
4.0

I locked my easy pass in truck accidentally and put it in the lock box. The staff helped me get it back out.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Melissa V. 
Rating:
5.0

Had slight issue with them upgrading our truck to bigger truck. I ordered 15ft they upgraded to 20ft which would have been too big to make turn into driveway. We called immediately and they got us our 15ft at another pickup location but set us up with a deal and re tidied issue immediately. Guy at Stratford location was super helpful. Used them over half dozen times and never had issues. EaSy and hassle free❤️

MADELINE L. 
Rating:
5.0

Everything was fine.

MICHELLE S. 
Rating:
4.0

The representative on UHaul share was excellent in helping me transfer vehicles and find the keys.

Leonard D. 
Rating:
2.0

Clean the truck. Don't charge them for equipment that was left in the truck, that they did not ask for and will be a burden to them throughout their moving experience. If they request a truck at a location local to them and you send them 20 mi away, offer them one way rental instead of charging way more for in town truck that is less safe than one way.

Thomas C. 
Rating:
3.0

Customer did not leave a comment.

ZBIGNIEW M. 
Rating:
1.0

I already wrote detail review

chirag P. 
Rating:
5.0

Great service and price!!!

ROSEMARIE B. 
Rating:
5.0

Customer did not leave a comment.

PETER H. 
Rating:
1.0

There is little lighting in the parking lot and the trucks are parked extremely close together. The Uhaul had graffiti on it but we couldnt see until after pulling out of the lot

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Caroline Y. 
Rating:
2.0

Customer did not leave a comment.

KAREN M. 
Rating:
5.0

I loved my experience! and your employees are above and beyond wonderful with their service. Will be back! I absolutely loved my experience.

TIARA G. 
Rating:
5.0

Sam was super helpful. We appreciate how smoothly everything went!

Caroline Y. 
Rating:
5.0

Nothing to improve here, it was all great and “Sam” or Samantha was very professional. Thx for everything. Jim Lutz & family.

James L. 
Rating:
5.0

The truck needed a good sweeping out. Not a big deal but I was a little disappointed.

WESLEY A. 
Rating:
4.0

Friendly folks at this location, which made it a great experience.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

JERRY L. 
Rating:
5.0

Customer did not leave a comment.

Casey H. 
Rating:
5.0

Customer did not leave a comment.

ERICA P. 
Rating:
5.0

Our drop off was seamless and easy. This is a small location, but the person who helped with the drop off was ready and waiting for us. The return was extremely quick and efficient.

MATTHEWJ C. 
Rating:
5.0

nothing that I would suggest.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
No reviews have been submitted for this location.

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