Customer Reviews for Island Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Island Self Storage

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william G. on

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Very professional.

William C. on

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Nicest piece of equipment I've rented.

JOY C. on

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Rude when we dropped it off.

BRIAN E. on

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Richard C. on

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MiCHAEL S. on

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Ordering on line appears to be the way to go otherwise expect a 15-20 minute event.

Bruce H. on

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Michael T. on

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Shelly G. on

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Worst experience ever! What should have been an easy rental transaction ended causing me a ton of stress. Monster storage in Ocean isle lacks knowledge , customer service and is an absolute disgrace!

Michael G. on

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Debbie H. on

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Stanley D. on

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Sandra M. on

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Great service and easy parking!

DEBORA M. on

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Ken W. on

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The clerk had to search for about fifteen minutes to find my reservation in the computer. Still tried to have me turn equipment into receiving location ten days later, when I had an approved 29 day rental, took him another ten minutes to get everything straightened out.

Jonathan W. on

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Best rental experience I’ve ever had.

Yosha B. on

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The uhaul was clean. There customer service experience was terrible. I did get there close to closing however the attendant was very rude and disrespectful. Being that it was a last minute emergency due to the weather, I had no choice but to rent it at that time. However if I had other options, I would have walked out and never left my money there.

Dolores P. on

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Matt P. on

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Elijah C. on

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The manager was outstanding! We’ll be coming back

Michael C. on

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Everything was perfect. Uhaul should update its info to reflect that this location is now called MONSTER STORAGE, not Island Self Storage.

Richard R. on

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Paula C. on

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We have had 3 excellent experiences with Dennis and his shop. Highly recommend this business for Uhaul rental as well as storage.

Matt P. on

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Got to the drop off point right at 6:00PM. They close at 6. The man was leaving and locking the door when we arrived. He took the key and put it in the drop box. Was not friendly. Did not thank us. Was rude and let us know that his computer was already shut down. Our drop off day was on Sunday. We were concerned that we would get charged for an extra day.

Dave D. on

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Really appreciate you staying a bit late on a holiday weekend and going above and beyond!

Harold K. on

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Lisa H. on

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Jeffrey H. on

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RONALD JOSEPH L. on

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LARRY H. on

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Dennis M. on

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Effortless rental. Easy location to work with.

Rose B. on

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Failed to give me a complete receipt with taxes as fees included

Shelley S. on

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Gerald B. on

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Do not make any automatic changes to the contract without a verbal communication. The text message was not sufficient to let me know what was happening.

Dorothy S. on

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Made our move easy. Great customer service!! Thank you.

thomas S. on

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john S. on

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Steve Y. on

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MICHAEL W. on

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bob J. on

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Trash in the glove box and behind the seats. Windshield was covered with dead bugs.

jerry K. on

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Dennis was terrific. Thank you

morris B H. on

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service could not have been better

ed C. on

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dennis M. on

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Simple and easy. Rental went as planned.

Randolph R. on

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Larry P. on

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CELIA H. on

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No improvements. They were top notch. We were in and out efficiently and the man was very courteous.

RICHARD S. on

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Apparently there is a disconnect between ordering a vehicle from the app and the information conveyed to the location. The vehicle was clean and ready for me to pick up BUT there was no dolly. The agent at the desk told me they only get notification to hold the vehicle but not any extras that might have been ordered.

David G. on

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Truck had something spilled and sticky on the interior and the windshield was filthy to the point that you could not see out of it at night. Would not recommend using uhaul to anyone as this is the second time I used them and had the same experience.

Bruce W. on

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charles L. on

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William M. on

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Jeffrey K. on

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Joseph M. on

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MICHAEL S. on

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Craig A. on

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Renee E. on

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Great service by Dennis.

Mike B. on

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Marty S. on

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Marc S. on

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Very friendly and efficient. Needed a truck on a emergency move and they were very accommodating.

beth T. on

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Steve A. on

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Nothing. Pickup and drop off were super easy

LLOYD N. on

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AJ M. on

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Dwayne F. on

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Very accommodating and helpful.

jim R. on

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Very good expireance. Easy Peasy!

Christopher H. on

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Super easy. Paper work took 5 min so no complaints

Clinton J. on

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LLOYD N. on

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Mitchell R. on

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coraunda H. on

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I think everything about this location was excellent storeage personnel EVERYTHING OVERALL GREAT!!!!

kristi V. on

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Thomas B. on

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Greatly appreciated the extra help I needed when returning my rental. Another professional that did a great job for me!!! Thanks!!

WILLIAM M. on

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Not a thing / Great customer service / very clean facility / U Haul was the best & most economical choice for my move. Your operation will be highly recommended by this user.

Heather V. on

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Excellent customer service!! Thank you so much! Highly recommend.

randall M. on

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James S. on

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Herbert H. on

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jody C. on

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It was a rough start however, they fixed everything perfect.

Manuel W. on

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I wouldn’t change a thing!

James N. on

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Jared S. on

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harold H. on

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Richard H. on

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Bill D. on

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Mark and the facility did an excellent job. Clean, efficient and quick

GRECIA M. on

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Just wanted to say that Mark went above and beyond to service our needs. His customer satisfaction is first rate. He made a very stressful move go off without a hitch. Well, actually, he even hitched up the auto transport trailer and secured my car. He was a great representative for uHaul!

PAUL JOSEPH B. on

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not much I would change,I had a great experience !

PHILIP W. on

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Thomas E. on

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sidney P. on

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I think you are already doing all of the right stuff.

rick H. on

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Same as above

JOHN W. on

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The drop off info above is wrong! We dropped off in Ocean Isle Beach, North Carolina. I believe it was Monster Storage on Highway 17. Thanks

Olivia W. on

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Margaret W. on

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Thomas F. on

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Island self storage staff was excellent....

Michael L. on

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No problems returning the truck to this UHaul service center.

David B. on

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DON O. on

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elizabeth B. on

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Daniel R. on

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